Lotus Leggings

Hi Ms.***, Thank you for contacting us and we do apologize for all the inconvenience we have caused you.With regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over days.We totally understand how frustrating this could be
and for that we do apologize.Instead of a refund we would like to offer you a 115% store creditLet us know if there is anything else we can do to make you feel better Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. I opt to have reshipment of a new pair of the Starry Night leggings, of the correct size, which is 2XLI understand that I will keep the wrong sized leggings and that I do not need to return that pair to lotus leggings. Hoping that this time around, Lotus Leggings will send the correct sized leggings Thanks. *** *** ***

Initial Business Response /* (1000, 9, 2016/01/26) */
our customer support has taken care of her issueif there are concerns or issues please reach out to our fb page or [email protected] for help to get your problems addressed and fixed and close this complaintour support team process
over inquiries a daywe help everyone and sometime there are some miscommunications but we take care of our customers within hours per inquiryplease reach out to us and we will take care of this for you
Initial Consumer Rebuttal /* (2000, 11, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took them longer then hours to get back to meIt took me filling complaints with *** and here to get them to email me backAnd then they were rude acting like it was my faultI would not recommend them to anyoneThey did finally give me my money back only because *** made themThe only reason I am excepting what they say is because they did give me my money backBut be warned they are a crappy company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Tracking number: ***

I am rejecting this response because:
From: *** *** [mailto:***@hotmail.com] Sent: Monday, May 22, 8:PM To: *** *** Subject: Re: You have a New Message from Revdex.com Serving North Central North Carolina/Greensboro, Complaint #*** Dear Ms***, I did not see this response I would have answered immediately if I had Please reopen the complaint The information I have sent them over and over again is as follows: Order#: *** Return Tracking: *** *** *** *** *** *** ** Item Returned: We're All Mad Here Athletic Leggings Size Medium Item Being Exchanged For: We're All Mad Here Athletic Leggings Size Large Thank you very much, *** ***

Hi Ms ***, Here's your refund detailOrder#***Card details*** *** *** *** ***Authorization key***MessageThis transaction has been approvedAmount$35.98 Lotus Leggings

Initial Business Response /* (12210, 17, 2016/11/29) */
Dear ***
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the
inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team
Initial Consumer Rebuttal /* (2000, 24, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That would be wonderfulThank you

Hi Ms ***,Again we apologize for all the inconveniencePlease let us know if you have already received your package Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it I would like to make note of the fact that I did not ask the company for a refund and would have preferred to just receive my order and would not do business with them againI will also recommend others not to purchase from this company based on the negative experience and poor customer service I experienced

Initial Business Response /* (12210, 17, 2016/11/29) */
Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for
the inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team
Final Business Response /* (1000, 22, 2016/12/19) */
Hi ***,
Sorry for the inconvenience, you will receive a full refund, there were some supplier issues.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

Hi Ms *** We apologize for all the inconvenience we have caused youUpon checking I can see that the replacement leggings was delivered to you last April 29, 2017 according to USPS website with a tracking # *** Please let us know if you have any questionsAgain we apologize for the inconvenienceAll the bestLotus Leggings

Hi Ms ***, Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: *** *** *** ***
*** ** ***
*** *** Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi, Yes we can do thatShe can go ahead and return the item and contact us with return shipping details then we will issue the refund Thank youLotus Leggings

Hi ** *** , Thank you for contacting us and we do apologize for all the inconvenience we have caused you and for the late responseWith regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over daysWe did try to issue a
refund last April and did not go throughWe totally understand how frustrating this could be and for that we do apologizeInstead of a refund we would like to offer you a 115% store credit Let us know if there is anything else we can do to make you feel better Thank youLotus Leggings

Initial Business Response /* (1000, 9, 2016/11/18) */
You must send us the supporting documents before a reshipment can be issued.If you have any questions please reach out to our ***@lotusleggings.com and we will get back to you with an answer promptly within hours
Initial Consumer
Rebuttal /* (3000, 11, 2016/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
supporting documentation with photos was sent on September 24th, one day after receipt of the orderThe automatic rely from the company came through, but I never received an email with instructions or return/ refund information from the company
I sent three additional emails asking for followup and did not receive a reply to any of them

Hi Ms ***, Thank you for contacting us and we do apologize for the inconvenienceWe did not mean that to happenPlease send us your order number so we can assist you further Thank youLotus Leggings

I am rejecting this response because:
This company sent me the wrong item TWICE in it's attempt to fill my order The refund that they gave me was not a full refund They charged me a $restocking fee, for an item I DID NOT ORDER I ordered a specific item, in a specific color, and they sent the wrong color I contacted the company to request a return shipping label and they told me to keep the WRONG item as a GIFT and that they would send the correct item The second shipment AGAIN was wrong, and that is when I asked AGAIN for a return shipping label, and that I receive a full refund and that they should cancel my order.AGAIN the said to keep the wrong item and they would send the correct item This is a nightmare, and if you are look at their history, they have a pattern of sending the wrong item, or not sending anything at all.I want my $refunded to me I refuse to pay a restocking fee for THEIR shipping error!!!!!I originally paid $and they are illegally keeping $for THEIR ERROR!!!!!! I placed this order in early April and it is now nearly June and I still don't have what I ordered

Hi Ms ***, Thank you so much for your patienceWe have already sent the payment to your paypalAgain we apologize for the inconvenience. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it.The check should be made out to *** ***. Thank you,*** ***

I am rejecting this response because:
I do not have picturesI have sent back the itemsThey have already recieved the items and should be able to check the bad qualityNo restocking for these productsThe quality is just really badThey should pay for the returning and at least not charge for restockingI would have kept the products if they had been even close to the pictures they have on their web pages