Lotus Leggings

Hi Ms ***, Again we apologize
for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: ** *** ***
*** ** ***
*** *** Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms ***, Here's your refund detailOrder#***Card details*** *** *** *** ***Authorization key***MessageThis transaction has been approvedAmount$35.98 Lotus Leggings

Hi Ms *** We apologize for all the inconvenience we have caused youUpon checking I can see that the replacement leggings was delivered to you last April 29, 2017 according to USPS website with a tracking # *** Please let us know if you have any questionsAgain we apologize for the inconvenienceAll the bestLotus Leggings

Hi Ms ***,Again we apologize for all the inconveniencePlease let us know if you have already received your package Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. Tracking number: ***

I am rejecting this response because:
From: *** *** [mailto:***@hotmail.com] Sent: Monday, May 22, 8:PM To: *** *** Subject: Re: You have a New Message from Revdex.com Serving North Central North Carolina/Greensboro, Complaint #*** Dear Ms***, I did not see this response I would have answered immediately if I had Please reopen the complaint The information I have sent them over and over again is as follows: Order#: *** Return Tracking: *** *** *** *** *** *** ** Item Returned: We're All Mad Here Athletic Leggings Size Medium Item Being Exchanged For: We're All Mad Here Athletic Leggings Size Large Thank you very much, *** ***

Initial Business Response /* (12210, 17, 2016/11/29) */
Dear ***
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the
inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team
Initial Consumer Rebuttal /* (2000, 24, 2016/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That would be wonderfulThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it I would like to make note of the fact that I did not ask the company for a refund and would have preferred to just receive my order and would not do business with them againI will also recommend others not to purchase from this company based on the negative experience and poor customer service I experienced

Initial Business Response /* (1000, 9, 2016/01/26) */
our customer support has taken care of her issueif there are concerns or issues please reach out to our fb page or [email protected] for help to get your problems addressed and fixed and close this complaintour support team process
over inquiries a daywe help everyone and sometime there are some miscommunications but we take care of our customers within hours per inquiryplease reach out to us and we will take care of this for you
Initial Consumer Rebuttal /* (2000, 11, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took them longer then hours to get back to meIt took me filling complaints with *** and here to get them to email me backAnd then they were rude acting like it was my faultI would not recommend them to anyoneThey did finally give me my money back only because *** made themThe only reason I am excepting what they say is because they did give me my money backBut be warned they are a crappy company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. I opt to have reshipment of a new pair of the Starry Night leggings, of the correct size, which is 2XLI understand that I will keep the wrong sized leggings and that I do not need to return that pair to lotus leggings. Hoping that this time around, Lotus Leggings will send the correct sized leggings Thanks. *** *** ***

Initial Business Response /* (12210, 17, 2016/11/29) */
Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for
the inconvenienceWe will do everything we can to make sure you are treated fairly
Sincerely,
The Lotus Team
Final Business Response /* (1000, 22, 2016/12/19) */
Hi ***,
Sorry for the inconvenience, you will receive a full refund, there were some supplier issues.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

Hi Here's the refund detail.Please let Ms *** know that the amount may not appear in their account right away they have to call the bank for thatWe refunded $USD on the *** *** ending in ***.Order#***Card details*** *** •••• •••• •••• ***Refund ID***Amount $51.92 Thank YouLotus Leggings

I am rejecting this response because:
I do not have picturesI have sent back the itemsThey have already recieved the items and should be able to check the bad qualityNo restocking for these productsThe quality is just really badThey should pay for the returning and at least not charge for restockingI would have kept the products if they had been even close to the pictures they have on their web pages

Hi Heather,
We apologize for the inconvenience there was a mistake with our supplier we would like to reship you your merchandise, thank you for being part of the lotus familyIf you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours
Sincerely,
The Lotus Team

Hi Ms ***, Thank you for contacting us and we do apologize for the inconvenienceWe did not mean that to happenPlease send us your order number so we can assist you further Thank youLotus Leggings

Hi Ms *** Thank you for contacting us and we apologize for the inconvenienceAs mush as we would want to send your overnight or in days we can't do thatThere was some technical issues that resulted with the failed delivery of your orderI know the wait was too long and we
apologize for thatWould you like to wait for another 5-days for the items to be reshipped or a refund instead?Lotus Leggings

Hi Below is the refund detailsMs *** can check with her bank how long before it reflects to their account We refunded $USD on the Visa ending in ***.Transaction details from the payment gatewayOrder#***Card details*** *** *** *** ***Refund ID***MessageThis transaction has been approvedAmount$63.96Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:55PMRefund reasonOrder not receivedLotus Leggings

Hi Ms ***, Thank you so much for your patienceWe have already sent the payment to your paypalAgain we apologize for the inconvenience. Thank youLotus Leggings

Initial Business Response /* (1000, 5, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstancescurrently we are handling it and doubling up on staff and team members so we can take care of customersif you want help please reach out kindly if you haven't
already or reach out again to support on fb page or directly to sitewe are here to serve you
Initial Consumer Rebuttal /* (3000, 7, 2016/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not resolve the problem or offer a resolution to the problemThe order was said to be shipped over a month ago and never arrivedAt this point I want a full refund

Hi Ms ***, Again we apologize for all the trouble you have been throughWe did not mean all this to happenPlease give us the Name to whom we will address the check to so we can process and send it to you as soon as possibleAlso we will be sending your refund check to this address: *** *** *** ***
*** ** ***
*** *** Please let us know if this is correctIf not please provide us with the correct oneWe are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings