Lotus Leggings

I am rejecting this response because:
It will cost me £10 to return the leggings. I don't see why I should pay to return the leggings to you - they're faulty and therefore it is your responsibility to cover the cost of postage or to refund me in full on the basis of the photos. I also resent the fact that it has taken me 40+ emails and 3 months to get to this point - you should refund the money purely on the basis of the time I have wasted dealing with your unfit for purpose customer services. As a point of fact - it is not an occasional email that is lost, it is every single one as far as I can see - I have since received another email from your company stating that a replacement is being offered which will be the third time I have received a completely inappropriate and circular response from your team - it is as if you have 3 stock responses which are sent indiscriminately when customers complain. Ridiculous. In fact the response you have posted on here is the first email I have received that is actually in response to my complaint and not copied and pasted from some word file that all your reps seem to have access to.

Hi,Thank you so much for the information, I have already requested a reshipment for your order, We will send you the tracking# as soon as it is available. Again we apologize for the inconvenience. Thank youLotus Leggings

I am rejecting this response because:
The refund was never issued as promised.

Hi Ms. [redacted],Thank you for contacting us and we are truly sorry for the inconvenience..I will now request for a refund from our processing department.Please allow 5-7 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi [redacted]We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier, we have sent you a refund. If you have any questions please reach out to our [redacted]@lotusleggings.com and we’ll get back to you ASAP..Sincerely,The Lotus Team

Initial Business Response /* (1000, 6, 2016/02/11) */
this company is a great company with over 700k items shipped. I understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slip. sometimes its the courier fault. sometimes its factory. we...

place measures to make sure we are accurate at all times but sometimes mistakes happen. non the less we are here to help customers and fix any issues. you need to contact us at [email protected] or reach out to us on facebook and we would love to help. Revdex.com reports will not be an easier way to solve your problem. our dedicated support is here 24/7 for you.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to close this complaint but to be clear I do not accept that response. We tried to contact this company over 3 different mediums (facebook, instagram, email) They delete any negative comments on facebook and don't respond to messages, instagram they just tell you to email them, and email they do not respond.
I raised a complaint with PayPal and got a refund which is why the complaint can be closed, but this complaint should be a record of their terrible customer service.

Hi, Here's the refund detail:We refunded $49.97 USD on the Visa ending in [redacted].Order#[redacted]Card details [redacted]Refund ID[redacted]Amount $49.97 Thank YouLotus Leggings

Hi Ms [redacted],    We apologize for all the inconvenience we have caused you. We did not mean all these to happen. Please let us know if you already received the package that we reshipped . If you didn’t please let us know so we can provide resolution as soon as possible. Rest assured we are not a scam. We just got caught with so much order during the holiday season that caused so much delay on shipments. Again we apologize  All the best Lotus Leggings

Hi Ms. [redacted],Thank you for contacting us and we do apologize for all the inconvenience we have caused you.With regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over 90 days.We totally understand how frustrating this could be and for...

that we do apologize.Instead of a refund we would like to offer you a 115% store credit. Let us know if there is anything else we can do to make you feel better.  Thank youLotus Leggings

Hi Ms [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. Upon tracking your order it sees that it was delivered to your mailbox. Here is your tracking number [redacted] . let us know if you have further questionThank you,Lotus Leggings

Hi Ms [redacted],Thanks you for contacting us and we apologize for the inconvenience. We work hard to fulfill all orders in a timely manner, but mistakes happen in the process and all we can do is our best to make things right with our customers. I have requested a reshipment for your order and...

forwarded the new tracking information will be forwarded to you in a few days. Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2016/04/25) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All they responded with was an email stating that I received the right leggings. No response on how to exchange the leggings like I had asked because they screwed up and gave me no tags... It just seemed as though they never even read my emails. I am very unhappy about this. I will never get anything from this company again. It is very clear they do not care about their customers at all.

Hi Ms [redacted], We apologize for the late response and for all the inconvenience this has caused you. We did not mean all this to happen. Please let me know if this was already resolved by our support team if not please let me know which item you received that is wrong and would you kind enough to send me the photos of those item? Again we apologize and rest assured I will make sure this issue is resolved if not yet.  Thank youLotus leggings

Hi Ms [redacted], Again w would like to apologize for all the inconvenience we have caused you. May I know if you have already received your leggings? Thank youLotus Leggings

Hi Ms [redacted],  Again I would like to apologize for all the inconvenience we have caused you. Please let us know if you have already received your order.  Thank youlotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you for your message. My name is [redacted] and my address is [redacted].  Sincerely,[redacted]

Hello [redacted],Thank you for your feedback and we apologize for the inconvenience. Upon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We did not mean all this to happen. We have already processed the refund . See details below[redacted] . Again we apologize All the bestLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Please let the business (Lotus Leggings) know to make the refund check out to myself and confirm my mailing address as follows:[redacted] Thank you, [redacted]

Hi Ms. [redacted],Thank you for contacting us and we do apologize for the inconvenience. Upon checking your order I can see that your first package was lost in transit so we  processed a replacement which is currently in transit to your country.See tracking details below. Again we apologize and...

rest assured we are doing our best so  to resolve this. If you have further questions please send us an email at  [email protected] tracking # is [redacted]You may check it at http://www.17track.net/.Thank you,Lotus Leggings