Lotus Leggings

1/4/Update: I received a package from Lotus Leggings todayHowever, they sent me a wrong pair of LeggingsI ordered a pair of Droid Leggings, and they sent me Galaxy Far Far Away LeggingsIt is a Star Wars themes Leggings (both pairs), so I wasn't initially that disappointed that I didn't get what I wanted, but the Leggings didn't really fit meWhen choosing a size, I carefully looked at the chart, and chose a medium size with waist 30, hip and thigh (all in inches)I usually wear jeans, pants and skirts size 4-6, so I figured that based on these measurements size medium would be a good fitWRONG!I can barely get these Leggings on! They are so tight, it is not even funnySo not only did they send me the wrong Leggings, their sizing is not correct based upon their chart on their siteI'd be more than happy to return their Leggings to them for full refund, but only if they pay for shipping, since they sent me the wrong productOtherwise, I will initiate a dispute with my credit card company to get my money back
Please let me know if you need to see any pictures, and I'd be more than happy to provide you with! Many thanks!

***Revdex.com Note: Please see attached emails and social media logs provided by the complainant.***
-----Original Message-----
From: * *** (mailto:***@hotmail.com)
Sent: Friday, April 15, 4:PM
To: ***@greensboro.Revdex.com.org
Subject: Case # ***
*** ***,
I have attached copies of posts on social mediaPlease let me know if you need any help with themThank you so much for your assistanceThe Facebook post appears to be deleted and I can not access the site anymore, but I attached the photo from my activity log showing when/where I posted
Thanks again,
*** ***
(Complainant Documentation)

Final Consumer Response /* (2000, 7, 2016/11/01) */
From: *** (mailto:***@gmail.com)
> Sent: Wednesday, October 26, 11:PM
> To: ***
> Subject: Re: your Revdex.com Case# ***
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> Hello ***,
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> I would like to let you know
that Lotus Leggings has finally contacted me and submitted the refund to me - although this will create some problems with my banking institution because I had no choice but to put in a dispute form; however, I would like to move forward with this complaint, but not the reimbursement or reshipment of goodsAt this point in time, I don't think it is necessary to have my order number, but just in case it is: #***
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> Please feel free to contact me if further information is needed
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>***
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Hi Ms ***,We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund?*** ***
*** *** ***
*** ** ***
*** ***Soon as we get a confirmation from you we can send it on out!Thank youLotus Leggings

Hi Ms ***, Again we apologize for all the inconvenienceWe have reshipped your order with Tracking # ***You may check status in USPS website https://www.usps.com/ Let us know if you have any question Thank you Lotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
I am not waiting for my packageI received it and it is the wrong sizeI have contacted you through facebook and you have blocked meI have also emailed your company several times with no replyAnd your phone number does not workSo nice try with that fake response to the problem with my order

Hi ***,
We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier, you will receive a refundIf you have any questions please reach out to our [email protected] and we'll get back to you ASAP
Sincerely,
The Lotus Team

Hi Ms ***, Thank you for contacting us and we apologize for the inconvenienceWe already have refunded your acct.Refund details below:Order#***Card details*** *** *** *** ***Authorization key***MessageThis transaction has been approvedAmount$62.96Refunded
items? TWISTED CIRCLES LEGGINGS - XLTWSTEDC-XL? ADVENTURE ATHLETIC LEGGINGS - XXLAF-adtm1-? GRAFFITI LEGGINGS - XLGRAFT-XL? SUN AND MOON LEGGINGS - XL004-001-003-? KOI DRAGON ATHLETIC LEGGINGS - XL004-003-005-? STARRY NIGHT LEGGINGS - XL004-001-049-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it I received the leggings way after The estimated delivery date, but since I already received them I will accept the product

Hi Ms ***,Thank you for your response and we apologize for the inconvenienceWe have reshipped your leggings with Tracking #***You may check status here https://www.usps.com/Again we apologize for all the inconvenienceLet us know if you have any question.Thank youLotus Leggings

Hi ***,
Sorry for the inconvenience, We have sent you a refund since your order is out of stockIf you have any questions please reach out to our us at [email protected] and we will get back to you with an answer ASAPAgain we apologize for the inconvenience
Sincerely,
The
Lotus Team

Hi Ms.***,Thank you for contacting us and we are truly sorry for the inconvenience..I will now request for a refund from our processing department.Please allow 5-banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Initial Business Response /* (1000, 9, 2015/07/24) */
*** has reached out to us and sent us the items and we do not know how to track them a because she did not provide us shipping confirmation which we actually have on the return policy on our websiteif you go to lotus leggings.com and go to
bottom and look at return policy*** as well has been refund and this is only situation we had after 25k orders processed to where a customer had such an issue with usOur excellent support team as well were very prompt in responses and have been assisting her and provided her a refund before knowing about this complaint as wellThank you and I hope everything is ok for you ***Thank you for shopping with us and being an excellent customer
Initial Consumer Rebuttal /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I absolutely did give this company tracking number, which they did not require at the time of the refund via their return policy t that time, I have many screenshotsYou were definitely not prompt, as you ignored emails for weeks on end and blocked me from social media to avoid any public negativity of responsibilityThere was no number to even contact a human on, so I had to wait weeks at a time hoping for an answerThis case has been opened for over a month so that is how "prompt" you areOf course I received a refund, I should have because I followed instructions completely correct and waited months for a company that skirted around emails and tried to find loopholesThey have clearly changed their return policy since, but I 1000000% did give them a tracking number that I luckily hadI have my money back and I am happy about that, but I was still given a subpar product and treated badly as a customer, as you can see by their lack of knowing my actual name and defensive nature/blaming meI am positive I am not the only person who had issues with this company, but I could possibly be the only one who sought out a refund when there was no end in site after trying to wait it out for months with their "prompt customer service team" who mainly spends their free time deleting any negative comments off of social media and blocking peopleThanks for the refund, I will never bother you againI would attach screenshots of your old return policy if it would let me at this step, and attach my own shipping confirmation that I included to show that everything arrived there safe and sound at the end of April and I sent an inquiry in JUNE that took weeks to take care of (rudely) and then finally responded to this in July over a month laterSo yeah, great customer service and so prompt

Hi Ms ***, We apologize for all the inconvenienceWe have already refunded the order #***Refund detail belowWith regards to your 2nd order usps notes its was delivered last marh in you mailbox with tracking # ***again we apologize for all the inconvenience this has caused you.Order#***Card details*** •••• •••• •••• ***Authorization key***#***#refundMessageThis transaction has been approvedAmount$242.91Refunded items? LotusX™ Neon Floral Leggings - LLGS1-028-L-? LotusX™ Neon Floral Leggings - 2XLGS1-028-XXL-? LotusX™ Neon Floral Leggings - MLGS1-028-M-? LotusX™ Neon Floral Leggings - SLGS1-028-S-1GatewayAuthorize.netStatussuccessTyperefundThank youlotus Leggings

I am rejecting this response because:
How is this fair? I waited forever to get my product, contacted you and you said it was "on it's way", still never received anything so contacted TWICE more about a refund that you said you would give me when you knew when my purchase was made, you had my order numberI don't want your store credit, I'm not using your site ever again!

Hi Ms ***, We apologize for all the inconvenience this has caused youWe did not mean to send it to the wrong addressPlease let us know if you have already received your replacement leggingsIf not we will make sure to send it as soon as possible Thank youLotus Leggings

Order number

Initial Business Response /* (1000, 10, 2016/03/16) */
hello,
hope your doing wellsorry that your having such a hard time with your orderwe would like to explainwe announced that we had delays due to chinese new years as well as fire incidentswe were set back an additional average of
daysif you ordered anything in feb your tracking number should be availableplease send us a private message and we would love to see where the package is at for you or any customerplease allow us up to hours to respond on the page as we are slammedyour package should be there this weekall customers with delays in jan and feb are receiving stuff since last week and still receivingwe appreciate your patiencethis is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them knowour loyal fans will understand this because they know the experience they have here and its awesomeif you have any questions please look at FAQ first for your info for your countryIf the answer is not there please reach out to us on the facebook page via private message and we will address everything for youcheck your tracking again if it was given to you
Initial Consumer Rebuttal /* (2000, 11, 2016/03/17) */
From: *** *** (mailto:***@optusnet.com.au)
Sent: Wednesday, March 16, 7:PM
To: [email protected]
Subject: Revdex.com Complaint Case# *** - Resolved
Hello,
The company I made a complaint about has given me a full refundThey didn't inform me that they were giving me a refund or send any apology but after checking my accounts I have discovered the full amount has been refunded
Thank you for your time and effort
*** ***

Hi Ms ***Thank you for contacting us and we do apologize for the bad experienceA refund was already issued back to your account last Jan 31, (Details Below)Again we apologize and we did not mean all this to happen. Refund details:Order#***Card details*** *** *** ***
***Authorization key20395672009#1675#refundMessageThis transaction has been approvedAmount$19.94Refunded items? ENCHANTED FOREST LEGGINGS - M / Blue to Green003-002-002-002GatewayAuthorize.netStatussuccessTyperefundCreatedJan 31, 2017, 11:36AM Thank youLotus Leggings

Hi Ms ***, Please let us know which item you sent back so we can reship a replacement ASAP Lotus Leggings