Lotus Leggings

Initial Business Response /* (1000, 8, 2016/03/31) */
we are sorry for order delays this was due to china holidayhere is your tracking number to helpwe want to make you happy and answer any questions please email us or reach out to us on facebook page and we would appreciate if you close the
case as you have tracking and if you have any concerns our support team will answer itallow us up to hours as we are getting floodedwe are here to help
Initial Consumer Rebuttal /* (3000, 10, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response because I received an email from them on March 3rd that said, "All of the items from order #*** are on the way!"Then yesterday when they gave me the tracking # for USPS it said, " March 28, , 7:pm Processed Through Facility YIWU D EMS, CHINA." They lied about when it was shippedSo now do I have to wait another 5-days to get my order? That's unacceptableI'd like my money backPlus, They said that "any questions please email us or reach out to us on facebook page " That's not true eitherI've sent three emails and a post on Facebook and never heard backIt wasn't until I sent them another message on Facebook saying that I'd lodged a complaint with the Revdex.com that they responded
Final Consumer Response /* (450, 15, 2016/04/07) */
From: *** *** (mailto:***@hotmail.com)
Sent: Wednesday, April 06, 9:PM
To: ***@greensboro.Revdex.com.org
Subject: Lotus Leggings
I received my leggings todayI want to thank you for your help because I doubt I would have seen them or my money without itIt's a shame I had to go through all this for a pair of $leggingsI won't be ordering anything from them again
***

Dear ***,
Thank you for your feedback and we apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the inconvenienceWe will do everything we can to make
sure you are treated fairly
Sincerely,
The Lotus Team

Dear ***,We apologize for the inconvenienceWe would love to assist you with this issuePlease reach out to us with your order number, as we need it to move forward with youAgain, we apologize for the inconvenienceWe will do everything we can to make sure you are treated fairly. Thanks, Lotus Leggings

I am rejecting this response because:
I have received the cheque but my bank can not guarantee it will be accepted due to it being drawn on by the person who wrote it and that it is a personal cheque not a business oneIt would have also cost me $of my refund to cash it and then more if it were to be refusedI can not cash this cheque now due to this riskI would like the business to return the money the way I actually paid for the items which is via PayPalmy paypal email is ***
*
Thanks *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itBut this is only covering one of the issues of the claim they did not send me anything they just charged me double

Hi Ms ***, Thank you for contacting us and we do apologize for the inconvenience and the late responsePlease let us know if you have already received the product or notAgain we apologize for the inconvenience All the bestLotus Leggings

Hi Ms ***,We understand how frustrating this could beAnd as much as we would want to send you a refund there is no way for us to do that nowWe also understand that you are hesitant for the store credit for it may not arrive again just like when you first orderDuring the time that you
placed an order the holiday was coming up and we received an overwhelming amount of orders that we are unable to handleWe are short-staffed and some technical issues happened along the wayOne thing we can assure you, now we will stay on top of this order to ensure it it will arrive on the promised date if not earlierWe have hired and trained more people to ensure every complaints and issue will be taken care of properlyWe are hoping that you will give us another chance to make this right for you.All the bestLotus Leggings

I am rejecting this response because: I sent the notice of cancellation days (on 1/29) before they sent an email On 1/31) stating the order shipped....I never received any tracking infoPlease advise me of the tracking number and delivery date.when I emailed the cancellation notice I received a response immediately stating that someone would contact me with a personal response within in hoursThat did not happen nor did I get a response from the emails I sent on 1/and 2/6/See attached: Dear ***,We would like to acknowledge that we have received your request and a ticket has been created.A support representative will be reviewing your request and will send you a personal response.(usually within hours). If you have a question regarding shipping or anything else please go to our website and read the FAQ as that will answer your questionsWe are working hard to take care of your concern and we appreciate your patience and businessYou may find a link below to see our FAQ.http://lotusleggings.com/pages/faqThank you for your patience.Sincerely,LOTUS LEGGINGS Support TeamLotus Leggings powered by Freshdesk

Hi Ms ***, Again we would like to apologize for all the inconvenience we have caused you. Please let us know if you have already received your replacement leggings or a refundPlease let us know so we can provide resolution as soon as possibleAgain we are truly sorry. All the bestLotus Leggings

Hi Ms ***, Here's your refund detail Order#***Card details*** *** *** *** ***Authorization key***MessageThis transaction has been approvedAmount$48.14 Lotus leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. The address is correct

(The consumer indicated he/she DID NOT accept the response from the business.)
There is no way to contact your companyYour phone number does not work and you have blocked me on all social mediaSo nice try with your fake response because you are not going to help me with my orderAnyone looking to buy from your company only needs to Google the reviews and see that your company is horrible and you do not help your customers

Hi Ms ***, Again we would like to apologize for the confusionOur prices in the website was already marked down to 70% during the promo period and the code will give you an additional 50% offThank youLotus Leggings

Initial Business Response /* (1000, 6, 2015/10/21) */
hello,
we tried to reach out and call the client and left a voice mail but no answer backwe want to amend this mistake as it really does not happenplease reach out to our support team on facebook mentioning your Revdex.com complaint or email
support and we will address this for you
Initial Consumer Rebuttal /* (2000, 8, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After not receiving a response to the pictures I sent, that is when I filed a complaint with the Revdex.comLow and behold, two days later I receive a voicemail from some man saying how he will give me a refund, discount on further items ordered, and wants to resolve this issueSo I called back this morning, 10/22/at 755am, and this man asked me to call back in minutes since he was not in the officeI said I could not since I had to go to work and we agreed that at 1130am we would talk to each otherI call back at 1130am and his phone went straight to voicemailThen a couple minutes later, he called backI had to ask for his name, since it had not been given to me, AliHe then explained that he didn't hear his phone since he was in interviews, because they had let go of some bad reps and hired new ones, which all of this is not important to me and my issueI asked for a refund and confirmation emailHe then asked me to explain the situationI refused since they already have emails explaining my situation, and I feel a 4th time to explain was going too far, and that he should have all that information in front of himThen I asked for a refund and confirmation email, againHe said he would refund the full order amount which I told him he did not need to doI only wanted the refund for the mistakeHe asked which pair that was, and once again, I believe he should of had all this information in front of himHe then said he would give me a refund for the mistake and extra refund for another pairI thanked himHe asked for the spelling of my name, once again, why he didn't have this information I don't knowSo I spelled it out, he processed the refund, and said I would have an emailThen he asked me to remove this complaintI refused and said that I would leave it up but write down everything that we just spoke about

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itThe check can be made to *** ***

Hi ,Here's the refund detail.Please let Ms *** know that the amount may not appear in their account right away they have to call the bank for that We refunded $USD on the *** ending in ***.Order#179366Card details*** *** *** *** ***Refund ID ***Amount$30.93 Thank YouLotus leggings

I am rejecting this response because: Thank you for the refund of the first order, I did recieve it in my bank accountHowever, that does not address my issue with the other two orders I still have not received, and the tracking information you recently sent me for one of those orders is "INVALID" with USPSPlease let me know what is going on with the other two ordersIf they have not yet shipped, then please cancel them and refund meIf they have shipped, I never received them and would like my money backTHanks

I am rejecting this response because:
I haven't received a refund check from Lotus Leggings and it's been days Thank you, ***

Hi Ms ***,Thank you for contacting us and we do apologize for the inconvenienceWe are in no way sending a fake checkPlease send us a photo of the check you received so we can check it.Thank you Lotus Leggings

Hi Ms.***,Thank you for contacting usWe apologize for the inconvenience and delayAs I tracked your order it shows that it has been delivered into a mailbox last feb Tracking # for USPS : *** Let us know if you have anymore questionsAgain we apologize for the
inconvenience..Thank youLotus Leggings