Lotus Leggings

Hi [redacted],
Sorry for the inconvenience. We have delivered the correct sizes.If you have any questions please reach out to our [redacted]@lotusleggings.com and we'll get back to you ASAP
Sincerely,
The Lotus Team

Hi [redacted],
Sorry for the inconvenience. We have delivered the correct sizes.If you have any questions please reach out to our [redacted]@lotusleggings.com and we'll get back to you ASAP.
Sincerely,
The Lotus Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.The refund is correct and what I want.  That takes care of the monetary end of things.  What this DOES NOT answer is why I never got any response from e-mails, messages, private messages and why you even blocked me from Facebook when I sought answers.  Is this the normal way you handle customer service?  This is the most disappointing customer service experience I can ever remember.  It also marks the first time I've ever had to consult with the Revdex.com.

Hi Ms [redacted], We apologize for the inconvenience. You may go to a local cashier or do it via application. Again we are truly sorry for all the inconvenience.  All the bestLotus Leggings

Hi Ms [redacted] ,Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience. In order for us to process a replacement, we would like to get started with requesting photo/s of the item/s concerned. Thank you for your cooperation and...

understanding.Kind Regards,Lotus Leggings

Hi Ms [redacted], First of all, thank you for the feedback, and please accept our apologies for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions.There is no way we...

are scamming people.I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account. Again we apologize for the inconvenience.Thank you,Lotus Leggings Support

Initial Business Response /* (1000, 10, 2016/11/18) */
Sorry for the inconvienicne, you have recieved a full refund, and you can keep the leggings.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Initial...

Consumer Rebuttal /* (2000, 12, 2016/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi Ms [redacted], We apologize for the inconvenience and we did not mean that to happen. We are in no way scamming people. Upon checking, we cannot locate your order using the order # [redacted] and the email address you provided. Can you please provide us with the email address that you used...

when you placed an order? Thank youLotus Leggings

Hi [redacted],We advise you to please take time to read our return/exchange policy here: https://lotusleggings.com/pages/refund-policy  As mentioned in the policy, it is your responsibility to shoulder the return shipping. After sending the item/s back, please send us an email with the following information:Return Tracking #:Item/s returned:Item being exchanged for: (disregard if returning for refund)   The return shipping address is:[redacted] [redacted]If you need anything else, please do not hesitate to let us know.Thank you,  Lotus Leggings

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. Upon checking your order it shows that we have given a $10.39 discount to your purchase which is why we did not refund the full amount. Hope you understand. Again we apologize. Thank youLotus Leggings

Initial Business Response /* (1000, 6, 2016/02/11) */
this company is a great company with over 700k items shipped. I understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slip. sometimes its the courier fault. sometimes its factory. we...

place measures to make sure we are accurate at all times but sometimes mistakes happen. non the less we are here to help customers and fix any issues. you need to contact us at [email protected] or reach out to us on facebook and we would love to help. Revdex.com reports will not be an easier way to solve your problem. our dedicated support is here 24/7 for you.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously you did not read my complaint. I am blocked further from commenting on your facebook page because you have blocked me from commenting on it, as I was reaching out for help and you do not want others to see negative reviews about your business. A few of us have been blocked for reaching out to you on facebook and messages wont work either. All my comments and reaching out for help even on your posts were deleting by whoever is managing your facebook. My friends also reached out for me on your facebook and no one replied.
As stated before and I copied and pasted all the emails too. I have emailed that exact email you are talking about over 5 times for the past month and a half now and no response.
This does not solve my issue with the company - which is why I am reaching out here. Understandable that you are busy and you have a lot of orders to deal with, but deleting someones comments of of facebook instead of replying with a helpful reply to get my issue resolved is a part of costumer service. Also my emails have been ignored for over a month and still no response - ignoring those emails is also your choice and I refuse to keep putting time into being ignored on social media and through email with your company.
So sorry, this response I cannot accept as clearly my issues have been read by your staff and have just been deleted/ignored.
Thank you.
Final Business Response /* (4000, 10, 2016/02/17) */
I see your issues here. have you checked your spam folder and your email again for responses. I have notified support of your issue and please contact again letting us know but we have record that sizes shipped are correct. mermaid has slightly different material for scales. all the leggings sent related to your order were correct sizes. if you took pictures and sent them to us we can look at them and see what your issue is and then come to best solution possible to make you happy or full refund.
Final Consumer Response /* (4200, 12, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again you did not read my complaint from the beginning. NO RESPONSES WHAT SO EVER HAVE BE SENT TO ME!! I sent the pictures to your business Janurary 7th, and I ALSO posted them onto your facebook page... WHICH YOUR BUSINESS deleted my comments and blocked my from the page. The leggings I got are definitely not a small, I ordered 5 pairs of leggings and these are definetly a LARGE. If this certain size fits diffrently why is that not posted in the sizing section where it states that all leggings fit "true to size?" that is false advertising.
One more, I have reached out to your facebook page with images and my issues which have all been deleted by your "24 hours support staff" and they have blocked me from further commenting or even messaging your facebook page. And I have sent TONS of emails and umages to your support page already. You are not reading my complaint over here with a clear mind or reading it at all maybe? This is very unacceptable, I cannot reach out to your facebook page... AND IT WOULD HELP if you replied to my emails, which you obviously haven't which is why I am complaning here.
ALSO, a lot of other people on the facebook page had replied to my comments when I was able to comment telling me they were having the same issue with the company and it seems like more people have complained through here as they have had no other option. This seems like a continious issue with LOTUS LEGGINGS and its not acceptable at all.
Please read this carefully before you respond again as I will be taking other actions if this I not solved.

Initial Business Response /* (1000, 6, 2016/04/06) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to reach out via facebook, email, and I would have tried the phone too but there is no one to call. I keep getting the run around from everyone I've come into contact with. The first time I talked with a staff member, they said there was a factory fire and I would be emailed an update on my order. NEVER received that. I emailed first to see what was going on with it, NO response. Second time I reached out on Facebook was to try and get a refund. I was told someone from a different department would reach out. NO one did. I have read COUNTLESS reviews about how cheaply made your products are and I am not even interested in receiving the 2 leggings I ordered. It's been 4 months since I ordered the leggings, and I have been trying to get a refund for about 2 months. It's only around $30 to credit back to my card. With the volume of money you steal from people on a daily basis by advertising using stock photos on Facebook to trick women into thinking they are getting a great deal, IF THEY RECEIVE THE CLOTHES AT ALL. But I digress, again, the only way to remedy this situation is to refund my money.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.The name to address the check would be [redacted] [redacted].The address of where to send the check would be [redacted]Thank you for finally getting a response from this company, I appreciate it. [redacted]

Final Consumer Response /* (2000, 7, 2017/01/04) */
On 3 Jan 17, I finally received my order. I would like to withdraw my complaint.

Dear [redacted],
Thank you for your feedback and we apologize for the inconvenience. We will provide you with tracking number as soon as we have one, usually around 5-7 days from the day the order was processed. Your order was processed 12/16/16. Please refer to our FAQ for more information about the...

processing time. Also please reach out to our support team at [email protected] if you have further questions and we'll work with you to resolve the issue ASAP.
Sincerely,
The Lotus Team

Final Consumer Response /* (2000, 7, 2016/10/03) */
The day after I complained to the Revdex.com, Lotus Leggings responded to me. Then a couple days later, my purchase arrived. Thank you for your help. I will NEVER do business with Lotus Leggings again.

Hi,Here is the refund details:  We refunded $22.93 USD on the Visa ending in [redacted].Just nowTransaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$22.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 11:01PMRefund reasonORDER NOT RECEIVED Lotus Leggings

Hi Ms. [redacted], Thank you for contacting us and we are truly sorry for the inconvenience.. I will now request for a refund from our processing department.Please allow 5-7 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus...

Team

Hi Ms [redacted], We will be sending out a refund check via the mail, below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out!  [redacted] [redacted]
[redacted]
[redacted]  Thank youLotus Leggings