Lotus Leggings

Initial Business Response /* (1000, 6, 2016/02/11) */
this company is a great company with over 700k items shipped. I understand that your order has issues but we have had a tremendous amount of orders and sometimes one or two orders slip. sometimes its the courier fault. sometimes its factory. we...

place measures to make sure we are accurate at all times but sometimes mistakes happen. non the less we are here to help customers and fix any issues. you need to contact us at [email protected] or reach out to us on facebook and we would love to help. Revdex.com reports will not be an easier way to solve your problem. our dedicated support is here 24/7 for you.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Obviously you did not read my complaint. I am blocked further from commenting on your facebook page because you have blocked me from commenting on it, as I was reaching out for help and you do not want others to see negative reviews about your business. A few of us have been blocked for reaching out to you on facebook and messages wont work either. All my comments and reaching out for help even on your posts were deleting by whoever is managing your facebook. My friends also reached out for me on your facebook and no one replied.
As stated before and I copied and pasted all the emails too. I have emailed that exact email you are talking about over 5 times for the past month and a half now and no response.
This does not solve my issue with the company - which is why I am reaching out here. Understandable that you are busy and you have a lot of orders to deal with, but deleting someones comments of of facebook instead of replying with a helpful reply to get my issue resolved is a part of costumer service. Also my emails have been ignored for over a month and still no response - ignoring those emails is also your choice and I refuse to keep putting time into being ignored on social media and through email with your company.
So sorry, this response I cannot accept as clearly my issues have been read by your staff and have just been deleted/ignored.
Thank you.
Final Business Response /* (4000, 10, 2016/02/17) */
I see your issues here. have you checked your spam folder and your email again for responses. I have notified support of your issue and please contact again letting us know but we have record that sizes shipped are correct. mermaid has slightly different material for scales. all the leggings sent related to your order were correct sizes. if you took pictures and sent them to us we can look at them and see what your issue is and then come to best solution possible to make you happy or full refund.
Final Consumer Response /* (4200, 12, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again you did not read my complaint from the beginning. NO RESPONSES WHAT SO EVER HAVE BE SENT TO ME!! I sent the pictures to your business Janurary 7th, and I ALSO posted them onto your facebook page... WHICH YOUR BUSINESS deleted my comments and blocked my from the page. The leggings I got are definitely not a small, I ordered 5 pairs of leggings and these are definetly a LARGE. If this certain size fits diffrently why is that not posted in the sizing section where it states that all leggings fit "true to size?" that is false advertising.
One more, I have reached out to your facebook page with images and my issues which have all been deleted by your "24 hours support staff" and they have blocked me from further commenting or even messaging your facebook page. And I have sent TONS of emails and umages to your support page already. You are not reading my complaint over here with a clear mind or reading it at all maybe? This is very unacceptable, I cannot reach out to your facebook page... AND IT WOULD HELP if you replied to my emails, which you obviously haven't which is why I am complaning here.
ALSO, a lot of other people on the facebook page had replied to my comments when I was able to comment telling me they were having the same issue with the company and it seems like more people have complained through here as they have had no other option. This seems like a continious issue with LOTUS LEGGINGS and its not acceptable at all.
Please read this carefully before you respond again as I will be taking other actions if this I not solved.

Hi Ms [redacted], First of all, thank you for the feedback, and please accept our apologies for the inconvenience. Our customer service team works hard to answer all customer inquiries in a timely manner, but unfortunately messages can get lost in our system on rare occasions.There is no way we...

are scamming people.I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account. Again we apologize for the inconvenience.Thank you,Lotus Leggings Support

Hi Ms. [redacted], Thank you for contacting us and we are truly sorry for the inconvenience.. I will now request for a refund from our processing department.Please allow 5-7 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Final Consumer Response /* (2000, 9, 2016/03/09) */
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Wednesday, March 09, 2016 9:56 AM
To: [email protected]
Subject: My complaint
I finally got my refind by complaining through paypal. Thank you

Hi Ms [redacted],  We do apologize for all the inconvenience we have caused. We totally understand how frustrating it could be to be given two different answers. The thing is, if we accidentally send you the wrong size, yes we will be sending you a replacement and you don’t need to return the wrong...

one. However in your case the order placed and was forwarded to our supplier was actually small and we sent a small that is why we asked for you to return it. And yes I understand that you contacted us right away and we apologize if we are unable to check it right away. Not being able to answer you right away was definitely our fault which is why the second representative you talked to said that you don’t need to send it back.  And since you have already sent it back. Here is what we can do for you. We will replace your leggings with the correct size and give you a free one to compensate all the hassle you have been through. Again we apologize and we did not mean all these to happen. Please let us know. All The Best Lotus leggings

Hi Ms [redacted] , Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]
[redacted]
[redacted] Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi [redacted] ,We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [email protected] with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Hi,Here's the refund detail. The customer can check with their bank how long before it reflects on their accountWe refunded $34.93 USD on the Mastercard ending in [redacted].Just nowTransaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$34.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:58PMRefund reasonORDER NOT RECEIVED Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  The refund has been processed by our bank.  Thank you for your assistance.

I am rejecting this response because: I have not yet received a refund. It was processed last Monday according to customer service at Lotus.

I am rejecting this response because:
I would like a refund please. Thank you,[redacted]

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]...

[redacted]
*
[redacted] Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Final Consumer Response /* (2000, 10, 2016/10/24) */
They issued a refund for the returned leggings. There is no need to followup with this complaint although I will certainly never buy anything from them again.

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]
[redacted]
[redacted]  Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. my name is [redacted] and that address is correct thank you.

Hi Ms [redacted], We apologize for the inconvenience We refunded $49.93 USD on theMastercard ending in [redacted].Order #[redacted]Card detailsMastercard •••• •••• •••• [redacted]Amount $49.93 Lotus Leggings

Hi Ms [redacted], Thank you for your response. We have reshipped your  leggings with Tracking #[redacted]. You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question. Thank youLotus Leggings

Hi Ms [redacted], Again we would like to apologize for the inconvenience. I tried checking your account with the your name and the email address and  I can't anything. We would be glad to assist you but we need the order #. Again we apologize if you have given this information to our support group before. Rest assured that we will do our best here to make sure your issue is resolved. Thank youLotus Leggings

Hi Shay ,Thank you for your feedback and we apologize for the inconvenience. Your order has been delivered . Let us know if there's any problem with it. If you have any questions please reach out to our [email protected] and we will get back to you with an answer...

promptly within hours.SincerelyThe Lotus Team

Hi Ms [redacted], Again we apologize for all the inconvenience we have caused you. Upon checking I can see that you requested to cancel the order and a refund was processed last March 24,2017. (Details Below). Let us know if you have further questions. Thank youLotus Leggings Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$30.44Refunded items1 ? STARRY NIGHT LEGGINGS - XL004-001-049-0011 ? SUGAR SKULL ATHLETIC LEGGINGS - XL004-003-008-001GatewayAuthorize.netStatussuccessTyperefundCreatedMar 24, 2017, 12:32PM