Lotus Leggings

Hi Ms [redacted],         Again we would like to apologize for all the inconvenience. We have     already refunded $31 into your account. Sometimes it may take a few days     before it appears in your account. You may check it with your bank.     Thank you and again we apologize.         Kind Regards     Lotus Leggings

Hi Ms [redacted], We have already refunded the 2nd month of the subscription. Thank you. Again we apologize for the inconvenience. Thank youLotus Leggings

Hi Ms [redacted], We apologize for the inconvenience We refunded $49.93 USD on theMastercard ending in [redacted].Order #[redacted]Card detailsMastercard •••• •••• •••• [redacted]Amount $49.93 Lotus Leggings

Hi Shay ,Thank you for your feedback and we apologize for the inconvenience. Your order has been delivered . Let us know if there's any problem with it. If you have any questions please reach out to our [email protected] and we will get back to you with an answer...

promptly within hours.SincerelyThe Lotus Team

Hi Ms [redacted], Again we would like to apologize for the inconvenience. I tried checking your account with the your name and the email address and  I can't anything. We would be glad to assist you but we need the order #. Again we apologize if you have given this information to our support group before. Rest assured that we will do our best here to make sure your issue is resolved. Thank youLotus Leggings

Hi Ms [redacted], We again apologize for the inconvenience. We found a few orders under your name so we are not certain which one you are referring to. Please give us the correct order # or the email address you used when you placed an order with the order date. Again we apologize and rest assure we will do our best to make this right for you. Thank youLotus Leggings

Initial Business Response /* (1000, 18, 2016/11/30) */
Dear [redacted]
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the...

inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team

Hi,Here's the refund detail. The customer can check with their bank how long before it reflects to their account. We refunded $40.93 USD on the Visa ending in [redacted].Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$40.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:52PMRefund reasonORDER NOT RECEIVED"Thank youLotus Leggings

Hi Ms [redacted].I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Ms [redacted], Again we apologize for all the inconvenience we have caused you. Upon checking I can see that you requested to cancel the order and a refund was processed last March 24,2017. (Details Below). Let us know if you have further questions. Thank youLotus Leggings Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$30.44Refunded items1 ? STARRY NIGHT LEGGINGS - XL004-001-049-0011 ? SUGAR SKULL ATHLETIC LEGGINGS - XL004-003-008-001GatewayAuthorize.netStatussuccessTyperefundCreatedMar 24, 2017, 12:32PM

Hi Ms [redacted] , Again we apologize for all the...

trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]
[redacted] United States   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted],Thank you for your feedback and we apologize for the inconvenienceYour order is now in transitHere is the tracking number: [redacted]You may view your order's shipping progress here:https://www.usps.com/Please note that sometimes your package status might take up to 5-7 days to be...

updated on our logistic partner's website. Let us know if you need more help.Thank you,Lotus Leggings Team

Hi Ms [redacted],  Again we would like to apologize for the trouble. We have refunded your account last January 30 2017 3 days after you file a complaint  in Revdex.com and it went through as per the information I send in our previous message. We would advise that you check with your bank regarding this issue. Again we apologize and please let us know if you have further questions. All the bestLotus Leggings

I'm not sure how to respond to the business and answer their question, so I assume this is the proper avenue. My response is: Yes, that is the correct address. The name on the check should be [redacted].Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

I am rejecting this response because:
I know the items said delivered but they were not received by me. I called USPS and I called the courier as well. They said Lotus should issue a refund or send the leggings out. I'm leaving next Tuesday night and wanted to give these as a gift to my friend next week. I'm upset with the lack of customer service from Lotus' end.

Hi [redacted],
We apologize for the inconvenience there was a mistake with our supplier. We will reship your product and forward a tracking information to your email. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly...

within hours.
Sincerely,
The Lotus Team

Hi Ms [redacted],Again we apologize for the inconvenience and we did mean to make you feel that it was your fault. We have already processed a reshipment for your leggings and a tracking # will sent to you in 3- 5 days. Let us know if you have any question.Thank youLotus Leggings

Hi Ms [redacted], Thank you for contacting us and we do apologize for all the...

inconvenience. We did not mean that to happen. We have already sent you a refund. Sometimes it may take a few days before it will show in your account. Kindly check with your bank for more details. Again we apologize for all the inconvenience. Thank youLotus Leggings

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

I am rejecting this response because:
It's not true. They sent me an email saying the same thing but no credit toward my account has been made. It has been over 24 hours since I received the email claiming they refunded my account and there is no evidence that they have actually made any attempt to do so. They think they can just send me an email but never actually give me a refund. It's ludicrous.