Lotus Leggings

I am rejecting this response because:
Please know that I responded to Lotus Leggings (the company I've filed a complaint with) on 5/30/17 after receiving notification from them on that same date that a tracking number for my requested replacement would be sent to me in a "few days".  It has been 8 eight days and I still haven't received a tracking number.    I originally ordered these leggings in November 2016.  This is just ridiculous.    -[redacted]

Hi,Here's the refund detail. The customer can check with their bank how long before it reflects to their account. We refunded $40.93 USD on the Visa ending in [redacted].Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$40.93Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:52PMRefund reasonORDER NOT RECEIVED"Thank youLotus Leggings

Hi Ms [redacted] , Again we apologize for all the...

trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]
[redacted] United States   Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms. [redacted], Thank you for your feedback, and please accept our apologies for the mix up. We would be glad to send you a new one. Please send us a picture of the item you received with a size tag so we can process a replacement. Again we apologize for the inconvenience.Thank youLotus Leggings

Hi Ms [redacted].I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Ms [redacted], We again apologize for the inconvenience. We found a few orders under your name so we are not certain which one you are referring to. Please give us the correct order # or the email address you used when you placed an order with the order date. Again we apologize and rest assure we will do our best to make this right for you. Thank youLotus Leggings

Hi Ms [redacted],         Again we would like to apologize for all the inconvenience. We have     already refunded $31 into your account. Sometimes it may take a few days     before it appears in your account. You may check it with your bank.     Thank you and again we apologize.         Kind Regards     Lotus Leggings

Hi Ms [redacted], We have already refunded the 2nd month of the subscription. Thank you. Again we apologize for the inconvenience. Thank youLotus Leggings

I am rejecting this response because:
I still haven't gotten a refund from them (not that I'm surprised as it feels like it's all a game to them since this started over a year ago). It's been about 7 1/2 weeks since I accepted their proposed resolution of the refund. I'm moving in a little over a week (mail will be forwarded though). I'm over dealing with this and the company and at the same time still want them to actually have to take ownership of their terrible service and products. Not really sure the next step at this point.    Thank you, [redacted]

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [email protected] with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Initial Business Response /* (1000, 18, 2016/11/30) */
Dear [redacted]
Thank you for your feedback and we apologize for the inconvenience. We would love to assist you with this issue. Please reach out to us with your order number, as we need it to move forward with you. Again, we apologize for the...

inconvenience. We will do everything we can to make sure you are treated fairly.
Sincerely,
The Lotus Team

Hi Ms [redacted], Thank you for contacting us and we do apologize for all the...

inconvenience. We did not mean that to happen. We have already sent you a refund. Sometimes it may take a few days before it will show in your account. Kindly check with your bank for more details. Again we apologize for all the inconvenience. Thank youLotus Leggings

Hi Ms [redacted],  Again we would like to apologize for the trouble. We have refunded your account last January 30 2017 3 days after you file a complaint  in Revdex.com and it went through as per the information I send in our previous message. We would advise that you check with your bank regarding this issue. Again we apologize and please let us know if you have further questions. All the bestLotus Leggings

Hi [redacted],
We apologize for the inconvenience there was a mistake with our supplier. We will reship your product and forward a tracking information to your email. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly...

within hours.
Sincerely,
The Lotus Team

Hi Ms [redacted],Again we apologize for the inconvenience and we did mean to make you feel that it was your fault. We have already processed a reshipment for your leggings and a tracking # will sent to you in 3- 5 days. Let us know if you have any question.Thank youLotus Leggings

I am rejecting this response because:
I know the items said delivered but they were not received by me. I called USPS and I called the courier as well. They said Lotus should issue a refund or send the leggings out. I'm leaving next Tuesday night and wanted to give these as a gift to my friend next week. I'm upset with the lack of customer service from Lotus' end.

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

I'm not sure how to respond to the business and answer their question, so I assume this is the proper avenue. My response is: Yes, that is the correct address. The name on the check should be [redacted].Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Hi Ms [redacted],Again we would like to apologize for all the inconvenience. Please let us know if you have already received the replacement leggings. If not please send us your order number as we are unable to open your account. Please also include the information of what you order and what item did you received. Again we apologize, rest assured we will do our best to resolve this if not yet. Thank youLotus Leggings

Hi Ms [redacted], Thank you for your response. We have reshipped your order leggings with Tracking #[redacted] . You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question.   Thank youLotus Leggings