Lotus Leggings

Hi Ms [redacted],We apologize for all the inconvenience this has caused you. Upon checking your order it shows you ordered a total of 3 leggings, which are the following:  1 Triangle leggings1 Enchanted forest1 Blue Nebula The total amount is $85.97. The discount code [redacted] took 50% off of the total amount. That is why you only paid $42.99 plus the shipping of $4.95 . We apologize for all the inconvenience and the confusion. Let us know if you have further question Thank you Lotus Leggings

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We work hard to fulfil all orders in a timely manner, but mistakes happen in the process and all we can do is our best to make things right with our customers. I have already requested a reshipment from our...

processing department and a tracking # will be sent to you in a few days. Please reach out to our [redacted] team at [redacted]@lotusleggings.com if you have any questions.All The bestLotus Leggings

I am rejecting this...

response because:
I would like the tracking number then if my order is supposedly already out in transit - that's the least they could do. I also think that they need to be responsible for the fact that they would not respond to me AT ALL regarding customer service and then BLOCKING me on social media! Obviously they were purposely trying to avoid answering to me. So I expect my product but a refund and/or a code to get leggings of my choice on them. THEY NEED TO BE RESPONSIBLE AND COMPENSATE FOR ALL OF THIS

As of 11-17-16 I have received no response or resolution from this company on my issue with them.It has become very frustrating, they have however managed to flood my e-mail with "buy more of our products" "use this coupon" messeges. But not one e-mail regarding their error with my order.

Hello [redacted],Thank you for your feedback and we apologize for the delay. Upon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

Hi [redacted],
We apologize for the inconvenience there was a mistake with our supplier. We have resent your order and forwarded tracking information to your email. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within...

hours.
Sincerely,
The Lotus Team

(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not answer any of my questions nor does it provides a resolution.

I am rejecting this response because:
This has been going on for almost a year. My size is XL. Please do not ever ask me again if I would like to go a size larger. I want notification when these leggings ship and a tracking number. Either send the leggings or refund me. Stop stringing this along. Please also stop trying to word your responses as though I did something wrong. No wonder you have an F rating with Revdex.com.

I am rejecting this response because:
I've already returned almost $200 in merchandise, as well as sent the requested info. I no longer have the email or receipt to reproduce them. I have no merchandise and I have no refund. It's not my fault that you decentralise your shipping from your receiving operations and haven't put any fail said mechanisms in place to protect your customers or to even be able to look up orders when you receive them by order number. It's sad, It's horrible business, and honestly it's theft. No company I've ever dealt with has needed more than an order number or packing slip to process returns. I've sent you everything you've asked for. Just ship my order or give me my money back!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking #[redacted]. You may check status here https://www.usps.com/. Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We have sent you a refund. If you have any questions please reach out to our [redacted]@lotusleggings.comHere is the refund details : Please verify with your bank how long it will reflect...

in your account.. Werefunded $29.94 USD on the [redacted] ending in [redacted].Just nowTransaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID[redacted]MessageThis transaction has been approvedAmount$29.94Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:49PMRefund reasonDELAYED ORDERSincerely,The Lotus Team

I am rejecting this response because:
I received this email from Lotus Leggings 3 days ago. I also responded to them 3 days ago on January 30, 2017.  They say they have refunded me and asked me to contact them, which I did, if there is a problem. I contacted them and told them that I have since changed banks and no longer have the same bank account or debit card as I did when I made the purchase. I asked them to please respond and tell me what they need from me to get my refund in the correct account. Of course, they have not responded. Therefore since they still wont communicate with me or work with me to get me a refund, I am rejecting their response. [redacted] Order #[redacted]

Hi Ms [redacted], Thank you for contacting us and we apologize for the inconvenience. We did not mean that to happen. Please send us a picture of the package you received with a shipping label so we can process a reshipment as soon as possible. Again we apologize for all the trouble we have caused....

 All the bestLotus Leggings

Hi Ms [redacted],  We apologize for all...

the inconvenience this has caused you. We did not mean all this to happen. We try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasions. Please let us know if you have already received your replacement leggings if not we would like to request a photos of the damaged product that you received and so we can process a replacement. No need to send the damaged items back also. Again we apologize and rest assured we will do our best to make sure this will be resolved if not yet.  Thank youLotus Leggings

I have sent Revdex.com all screenshots of conversations and all detailed info. I have gone back to my email and attached a screenshot of the email I have sent Lotus Leggings back in January. Every email I received from them asked for the order number and tracking number and I have replied every time with that info. It seems like they don't have an organized system for communication.

Again we would like to apologize for all the inconvenience. We have already refunded you in full for the Vip subscription. Sometimes it may take a few days before it appears in your account. You may check it with your bank. Thank you and again we apologize.Kind RegardsLotus Leggings

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. We try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasions. You may return the leggings back to us and will make process a replacement plus 1 free leggings. Again we apologize for all the inconvenience. Please send us the return tracking # so we can process the replacement ASAP. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. i appreciate your promptness in receiving and addressing my complaint. If you had not contacted Lotus Leggings I don't believe I would have received my refund.

Reshipment is in transit now. As the item has been reshipped this week, we cannot simply refund her, as we have sent the item and its on the way.Thank you Mrwan