Lotus Leggings

Hi Ms [redacted], Again we would like to apologize for all the trouble. The reason why we only refund $28 for the 2 leggings is because of the Bogo sale that you avail during that time. The 2 leggings originally cost $55.98 but you were billed only half. Also for the rest of the leggings that you have, we apologize if they did not fit. If you would like to return it we would gladly accept and issue you a refund. Again we  apologize for all the inconvenience.  Thank youLotus Leggings

Hi Ms [redacted], Thank you for your response. We have reshipped your order leggings with Tracking #[redacted] . You may check status in USPS website https://www.usps.com/ . Again we apologize for all the inconvenience. Let us know if you have any question.   Thank youLotus Leggings

Hi Ms [redacted],Again we would like to apologize for all the inconvenience. Please let us know if you have already received the replacement leggings. If not please send us your order number as we are unable to open your account. Please also include the information of what you order and what item did you received. Again we apologize, rest assured we will do our best to resolve this if not yet. Thank youLotus Leggings

Hi Ms ***,Thank you for contacting us and we do apologize for all the inconvenience. We would like to know if you have 2 separate orders? Upon checking our records it shows that under the order # *** the total amount is $12.94 that is for 1 leggings and the shipping fee. Please let us...

know if you have a different order number so we can process a refund check as soon as possible. Again we apologize. Thank youLotus Leggings

I am...

rejecting this response because:
After several attempts to contact Lotus Leggings with no answer, I just received the product today and I received items I didn't ask for in my order and at very low quality.I would like to know how can I send back this order and get a full refund since I am not satisfied. Not with the customer support, not with the product itself.

Hi Ms [redacted], We apologize for all the inconvenience we have caused. We did not mean all these to happen. We have already refunded $17.45 to your account ( see Refund details below). please let us know if you have any further question. Again we are truly sorry.  Card details[redacted]MessageThis transaction has been approvedAmount$17.45Refunded items1 ? EXPLOSION LEGGINGS - XL004-001-013-001GatewayAuthorize.netStatussuccessTyperefundCreatedJan 3, 2017, 6:14PM Thank youLotus leggings

Hi  Here's the refund detail.Please let Ms [redacted] know that the amount may not appear in their account right away they have to call the bank for that..  We refunded $17.94 USD on the [redacted] ending in [redacted].Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]Refund ID [redacted]#refundAmount $17.94 Thank YouLotus Leggings

Hi Ms [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. I will now request for a refund from our processing department. Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Since my response to the seller,I have been provided with a tracking # but it will be qeks before I will see my merchandise. Apparently, as I started to suspect this company is nothing but a "store front". They have no inventory on premises, and via their colorful website they take orders, charge customer's credit cards immediately upon placing an order, and then they commenced their business which takes weeks and weeks, if customers are lucky to receive anything. The processing of such merchandise is done remotely because their inventory is located in China. Then, when they finally decide they might want to fulfill that order, it finally gets shipped to the US to their customer's address,which obviously takes weeks, and course on the website they say shipping takes 1-4 weeks, however they never say that the order comes from China, so the customers are never aware of that until the order is placed and shipped.
In addition, they have extremely poor customer service that only once someone files a complaint, then they start dealing with that customer. Prior to that,they would not properly respond to any of the emails asking them about status of the order. When asking them of the same of Facebook, They've ignored the customer or in cases of customer complaints, They've simply deleted messages and blocked those customers instead of addressing their concerns.
This is my interpretation of Lotus Leggings based on my experience. I hope this additional info helps while you're waiting for their response.

Final Consumer Response /* (2000, 10, 2016/11/03) */
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Thursday, November 03, 2016 9:26 AM
To: [redacted]@greensboro.Revdex.com.org
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
Thank you for your help!...


The company refunded the money for the products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it, PROVIDED that the check is actually sent. I notice they are asking for a name to make the check out to, even though they have my name in the email..... I won't hold my breath for this check. I never received this email, only was forwarded by you. Please advise if you will be responding to "give them my name"?  The mailing address is fine for them to use.  Thanks.

I am rejecting this response because:
They do not indicate where to email the photo of the item I received. Because my issue has been that no one responds to their online complaint form or their [redacted]@lotusleggings.com email, I do not want to send another email that I will never receive a response to. Is there another email or a direct email I can send the photo to?Thank you,[redacted]

Hi Ms. [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience and the delay. We checked your order and it seems like it was delivered. Here is the tracking # [redacted]. Please confirm if you receive it or not. Again we apologize for the inconvenience we’re a...

growing company and that growth is never without its mistakes. Thank you Lotus Leggings

Hi Ms [redacted], We apologize for the inconvenience... Here is your refund detail We refunded $19.34 USD on the Visa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $19.34 Lotus Leggings

Hi, We apologize we are unable to to get back to you right away. We are sending this message to inform you that we have already refunded the customer. Refund details below. Again we apologize for all the inconvenience.Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$68.96Refunded items1 ? FAIREST OF THEM ALL LEGGINGS - MLL-SNOW-M1 ? CHESHIRE CAT ATHLETIC LEGGINGS - M002-003-006-0011 ? I CHOOSE YOU ATHLETIC LEGGINGS - Mpokeathletic21 ? COW PRINT LEGGINGS - MLL-174GatewayAuthorize.netStatussuccessTyperefundCreatedMar 8, 2017, 2:05PM All the bestLotus Leggings

Hi [redacted],
We apologize for the inconvenience there was a mistake with our supplier. We will reship your product and forward a tracking information to your email. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within...

hours.
Sincerely,
The Lotus Team

Hi [redacted]Again we apologize for the inconvenience. but you have to pay for shipping if you want to return it. We did *ention the logo will be on all product twice on every product page in our store.  Thank youLotus Leggings

Hi [redacted], We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The...

Lotus Team

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We have sent you a refund. If you have any questions please reach out to our [email protected] is the refund details : Please verify with your bank how long it will reflect...

in your account.. We refunded $33.94 USD on the Visa ending in [redacted].Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID:[redacted]MessageThis transaction has been approvedAmount$33.94Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:45PMSincerely,

Hi Ms [redacted],Thank you for contacting us and please accept our apologies for the inconvenience. Upon checking your order it was delivered March 15 tracking # [redacted]. Would you like to return the merchandise for a refund? If so please refer to our Return/refund Policy......

https://lotusleggings.com/pages/refund-policy Thank YouLotus Leggings