Lumare Skin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Quoting the letter sent by [redacted] "We understand that if you are not fully satisfied with future shipments of Nu Cambogia Extract, you may return any unopened containers of Nu Cambogia Extract within days of receipt for a full refund less the $and $s/h charge and a 15% restocking fee This is unacceptable because I have never ordered, or even heard of "Nu Cambogia Extract" and refuse to pay 15% to restock an item I never ordered I agreed to the s/h charge for a FREE TRIAL Regards, [redacted]

Dear [redacted] ***, Product Name: Lumare (face) and Lumare (eye) ?We thank you for your email.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refundAs per the terms and conditions of the purchase,During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favourite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeThis email is to confirm that you were issued Return Merchandise Authorization (RMA) number [redacted] and [redacted] on January 05, for Order ID # [redacted] and # [redacted] .Please keep in mind that any approved refund cannot be issued until the returned product has been received.For product return according to the RMA number you have days time for return that products back to us which was already overWe did not receive any information from your side for return products as well as you already file a Chargeback and we are not authorized to refund any amount just because of Chargeback because we are also waiting for the result and as per Master cards terminologies it will take to days for hiring about a ChargebackWe have Chargebacks from your end mentioned below:- Order Id# [redacted] -Chargeback # [redacted] Order Id# [redacted] -Chargeback # [redacted] Order Id# [redacted] - Chargeback # [redacted] Order Id# [redacted] -Chargeback # [redacted] If you have any questions, feel free to contact our Support CenterSincerely, [redacted] Email Support Center Lumare Skin products

Dear Madam, Thank you for contacting us.We are apologise to here that you are not satisfied with our businessWe would like to inform you that ,we are not authorised to refund any amount while result not coming according to your dispute of transactions.We already sent you all Chargeback Id's also and all information about ChargebackBefore filing dispute if you directly contact to us and asked for refund only on that case we refund your amount.We are still waiting for the result as per your dispute and as per MasterCard Terminologies it will take to working days and whenever we will receive any confirmation regarding this dispute, we will inform you for the same as wellThanks you, [redacted] Email Support center Lumare Skin Products

Dear Revdex.com Representative, Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylumareskin.com/ Our records indicate that [redacted] had already been processed a refund in the amount of $on 08/25/after a call to our customer service teamPlease allow for 5-business days from the above mentioned date for this refund to be processedPlease feel free to contact us know if you should have any further questions at [redacted] Sincerely, Lumare Skin [email protected]

This is the worst company ever! Warning!!! Do not purchase from themThey have rude customer service agents that yell and get out of control and disconnect the calls on purposeI called to cancel my order because after it was placed I found some reviews about how they charge you the full price even if you didn't get the day trialI'm glad I did because it was advertising, you don't get days to try the product, you get days from the time the order is placed to cancel, so in reality, you get about one day to try it and if you don't call to cancel and send it back within the days, you get charged!!! I just called and they said I placed the order on 5/so it needs to be returned by 6/if I don't want to get charged the full price of $It's already 6/and I still haven't received the productThis means I won't even have time to try it and I need to ship it back AND pay the return shipping costsSo, I'm paying $+ $+ return shipping costs all for NOTHINGBottom line...I'm paying about $for absolutely nothingPlease read this, if this can help at least one person save the frustration and anger I'm going through right now, I have done my jobLumare is a fraud, I can't believe nobody has shut down this business yetOh wait, I forgot! They also add things into your cart and if you don't want it, you need to click a button that says "NO THANKS" or you get charged for that as wellI got a lip plumper for $17, which I never wanted...so disappointingI hope this company gets shut down, it's such a shame that they are scamming so many people and getting away with it

Dear [redacted] , Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timePlease accept this email as confirmation that your account was cancelled effective August 10, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective dateAs per your mutual conversation with one of our executive we have issued Return Merchandise Authorization (RMA) number [redacted] and [redacted] to you for Order ID [redacted] and [redacted] The RMA number authorizes you to return your unwanted product for a refundPlease keep in mind that refunds cannot be issued until the returned product has been received As per your concern about restocking fees we would like to inform you that we are going to refund your partial amount for both transactions( Refunded - $Trans-ID: [redacted] and Refunded - $Trans-ID: [redacted] ) right now and rest amount will be refund after receiving your both return products back to us.We are not going to charge any restocking fees from you but as per the T&C you have to return both products within days from RMA issued dateRefunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Email Support Center Lumare Skin Products

I also fell victim to the deceptive practices of this company although they have added an additional twist of no returnsI ordered the trial product and agreed to shipping costs of $for the skin serum and $for the eye creamThen, on 9/5/15, was charged $for the eye cream and $for the serumI called today and had to call two different numbersFor the eye cream, I was told I could not return the product and they could only offer a 35% refundI called the other number about the serum and was told I could not return the product and all he could do was offer me a discount on future productsI had to tell him the sister company was offering a 35% refundHe then put me on hold, checked with someone and was then able to offer the 35% refund as wellIn my opinion, their practices were misleading

Hello Miss [redacted] , Thank you for contacting usWe appreciate the opportunity to help you and answer your inquiry.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAt your request, we have cancelled your account effective March .A refund in the amount of $Trans-ID: [redacted] was also issued on March ,Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountIf you have any questions, feel free to contact our Support CenterThank you, [redacted] Lumare Skin Products

Dear [redacted] , Product: Lumare face cream Thank you for contacting us.We are happy to help you out in this matterPlease accept this email as confirmation that your account was cancelled effective May 12, Please note that we are not able to stop payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date We issued a refund of $on Date May 12, on same card number and refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for giving us the opportunity to help you and to have hopefully improved your experience with our companySincerely, Email Support Center Lumare Skin Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like a full refund to the four charges to my credit card account that I did not authorize Regards, [redacted]

Dear [redacted] : Thank you for contacting us we are appreciate to help you for your request of refund.We would like to inform you that you called our Customer support centre on April 06, and on same date your account has been cancelled.As per your refund request a refund of $Trans-ID: [redacted] has been issued to you on date April 06, 2015.Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Lumare Skin Products

They took me for 200.00, they claim the fine print described the terms and conditions It looks like many other people have been taken by this company, word to the wise do not buy anything form this company, the product is horrible too!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hi [redacted] of Lumare Skin, Thank you for your response and I hope we can resolve this issue ASAP I would like to first reiterate my main complaint and it was that I was DECEIVED into the trialYour original online advertisements on 11/27/14, with images and articles of [redacted] **, [redacted] and numerous positive reviews, no longer exists shortly after; it was that lead me to sign up for trialsI believed because of your original deceptive product representations, it invalidates the complete terms and conditions of the trial that I agreed toTherefore, the entire transaction is voidable Secondly, the numerous online posts of other consumers with similar experiences and complaints of the misleading "FREE day supply TRIAL", the hidden small prints under terms and conditions of "day cancellation policy from SIotherwise subject to full price charge" and the "UNAVAILABLE" customer service resources for cancellation/return/billings are also questionable practicesPlease see Federal Trade Commissioner link below for full consumer guidance; as so it clearly stated that "written disclosures or fine print may be insufficient to correct a misleading representations" in this casehttps://www.ftc.gov/public-statements/1983/10/ftc-policy-statement-deception...⇄ with the return products, unfortunately, I misplaced the MUST HAVE authorization numbers given on 1/5/and I tried contacting your office several timesWhen I finally reached someone on the phone, I was told that she "will not provide me those RMA numbers again and there's no reason to talk to her or anyone else since I placed a dispute with my credit card company"As previously stated, I still have and I am ready and willing to return the "almost full" trial products on 12/11/and the "unopened" shipments on 12/27/Now that I have your RMA numbers, I will personally deliver to your Santa Ana office this week, during business hours of 10am-5pm, in order to obtain your acknowledgments of receiptsAs for matter of records, I was aware that I can cancel anytime, but was never told of "day" return requirement when I placed the cancellation callAgain, since I never received any email order notifications or packaging slips with products, I never receive any written notice or disclosure of said requirementI just contacted my credit card company again to better understand the chargeback and correct procedures in handling this matterI will await for their "pending" chargeback and I hope this reply will reach you at your support centerSincerely yours, [redacted] ***

Dear [redacted] ***: Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeWe are happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on July 21, in the amount of $Trans-ID: [redacted] and $Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysI suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Please accept this email as confirmation that your account was cancelled effective July 16, after your call on same dateThank you for the opportunity to assist youSincerely, [redacted] Email Support Center Lumare Skin Products

Dear [redacted] ***, Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylumareskin.com/ ?Our records indicate that Ms [redacted] purchased our trial product on 07/25/which ended on 08/08/2015.We understand our customer's concerns, however, at this time, Ms [redacted] account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at 1-888-263-or [email protected], Lumare Skin Products [email protected]

Dear [redacted] ***: Thank you for contacting usWe appreciate the opportunity to help you.We would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.I’m happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on June 30, in the amount of $and $Refunds are made to the source of the original payment, and processing generally takes to business days I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for the opportunity to assist you.Sincerely, [redacted] Email Support Center Lumare Skin Products

Lumare Skin W McFadden Ave #BSanta Ana CA Customer [redacted] - ID [redacted] December 4, After reviewing Ms [redacted] 's complaint, customer support has gone in and looked over her account, it has seemed that it has been canceledTheir account will not have any more recurring shipmentsWe hope he is satisfied with our business and we want to apologize for any inconvenience this may have causedSincerely, Customer Support

Dear [redacted] , Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Lumare Skin [email protected]

the product did nothing but make my skin dryer, even my eyelids were dry ! I And it even burned after a few days when I put it on! I threw it out! I ordered two samples, paid for postage and then had two other charges on my credit car for $and $89.71, under two different names ! I did not order anything else and samples were free! Beware consumers! It's a scam! Make sure you double check your credit card bill! Luckily I got mine removed! Live and learn!

Dear [redacted] :Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAs per your account information we would like to inform you that we have three products with you and product name Lumare (Lip) in $this is only one time purchased we don't have any recurring pattern for this oneRest other two products Lumare (eye) and Lumare (Skin),our executive inform you that once you will receive that products you can send that products back to us and we already extend your next recurring date till September 30, and you have to contact our customer support department so they will provide you all information about product return also generate RMA number for product returnFor your convenience, our telephone lines are open 24/.Our Support Center will also be able to answer any general questions you may have or provide further clarification about our terms and conditions Thank you, [redacted] Email Support Center Lumare Skin products