Lumare Skin

This product is trashI used it for a week & my eyes started to have bumps come up near the lidsMy eyes would constantly tear up & burnWhen I went outside my face would burnThey throw you off by saying you have a day trialSo of course You don't think about calling them within days They tell you that they can't do anything for you because you missed the dead lineI go back online & they have changed the name of the cream three times! could keep going but this situation makes me come out of character!

FRAUD FRAUD!! I clicked on "rush my FREE trial" agreed to be charged $s/hThe site brings you and WILL NOT ALLOW you to bypass eye cream and lip plumperIt just states "proceed to checkout"!!! My final charge was $29.90!!! I called the # to CANCEL and was told "tog ordered the other products"I CANCELED the order and was told "your refund will be in 5-days"!! I INSISTED the charge be voided as it was only mins since I placed the order!!!! Rep would not allow me to speak!!! This company is NOT RATED BY THE Revdex.comSince there were too many complaints! (Google lumare to review) RIP OF! FRAUD!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I believe I did call within the fourteen day period to cancel because the order was made after 10:p.mThey on the other hand insist to count July 1, as one full dayI believe, along with *** ***, that I had until July 15, at 10:p.mTo cancelThey have unethical business practices that need to be stoppedLesson learned only partThank you for helping me try to resolve this issueSincerely,
***

Dear *** ***,,
Thank you for contacting usWe appreciate the opportunity to help
you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAfter your order confirmation we did not receive any call or email notification from your side for cancellation till July 15, and on July 15, we received an call from your side for cancellation and refund with your bank and we informed you about all T&C as per our business also informed that you did not call us for cancellation before, you agreed for partial refund that's why we refunded partial amount of $and $on same date and your account was cancelled effective from July 15, Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective dateIf you have any queries you can contact us directly or email us.
Thank you for the opportunity to assist you.Sincerely,*** ***Email Support CenterLumare Skin Products

Dear *** *** ***,
Thank you for
contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timePlease accept this email as confirmation that your account was cancelled effective August 25, for Lumare (Skin) and August 26, for Lumare (eye).Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective dateWe’r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on August 26, in the amount of $and $Refunds are made to the source of the original payment, and processing generally takes to business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for the opportunity to assist youSincerely,*** ***Email Support Center
Lumare Skin Products

*** *** contacted customer support on November 10, *** *** 's account was cancelled the same day. *** *** was refunded
#ffffff;">$Trans-ID: *** and $Trans-ID: *** *** was also issued RMAs allowing the customer to return the product back.As of date,no return is recorded under *** ***'s account.*** *** is requested to please return the products and provide valid tracking id through USPS for the return

Please verify you are contacting the correct company, as we were unable to locate an account using the information you providedPlease provide us with the full
first and last name, shipping address and the last digits of the credit card on the account, so that we may further assist youThank you

Dear *** ***:
Thank you for contacting us we apologies for the inconvenience from our endAs per our previous email we sent you wrong product information by mi stack because we have allot of campaigns here, that products is not from your account and we have only two product accounts with you that is for skin productsWe already sent you information about product returns and refund so kindly send that products asap and we will refund your full amount (As per RMA Terms and Conditions) so refund of $AND $has been issued to you for Lumare (face) AND Lumare (eye) on Date April 08, Refunds are made to the source of the original payment, and processing generally takes to business daysPlease contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for giving us the opportunity to help you and to have hopefully improved your experience with our companySincerely,
*** ***
Lumare Skin Products

Dear,
sans-serif; background-">*** *** Your Account hasn't been charged at allSince order is showing as declined.Sincerely,Lumare Skin [email protected]

The customer and her husband has already filled Chargebacks on these transactions with their credit card companyThe disputed charges and the customer's account are flagged There are no changes that can be made to the account as per the rules and regulation with Visa , Discover
,America Express and MastercardPlease check back in 30-days once a decision is with the Card CompanyShould you need additional information, please call our customer support or email [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear ***,
I am outraged that this company insists I pay for a product I returned---and they accepted despite their claim I had no authorization number. So now they have the product, and they are still charging me almost $90. What a scam!Thanks-
Regards,
*** ***

Dear *** ***,
Thank you for contacting usWe certainly do understand your concern that you were not happy with our product and servicesWe would like to inform you as per T&C its a days subscription and when a customer
sign up through a website for any of our product they have to pay only shipping charges and its clearly mentioned on our website also that this trial period is only for days and after days customer have to call us for cancellation and if we didn't receive any call or email for cancellation its automatically enrolled for a monthly subscription program.
In your case and as per our records we received a call from your side for cancellation and refund and one of our executive already informed about same T&C but you were abusive on call and we have recorded lines here but after that also we already issued a full refund of two transactions on date June 02, Refund issued of $and $on same date and your account has been cancelled already on same dateas if now we don't have any active account with you and we would like to see you as a active member of our company in futureSincerely,
Email Support Center
Lumare Skin Products

Dear *** ***, 34, 34) background-">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.verafaceserum.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us know if you should have any further questions at 855-924-3390 or [email protected] .Sincerely,Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business has resolved this issue to my satisfaction. Thank you for your efficient response and assistance
*** ***

Dear [redacted],
Product: Lumare face cream
class="MsoNormal" "margin: 6.7pt 0in 0.0001pt;">Thank you for contacting us.We are happy to help you out in this matterPlease accept this email as confirmation that
your account was cancelled effective May 12, 2015.
Please note that we are not able to stop payments processed prior to or on the
effective date of your account cancellationAnd, because it can take a few
days for your credit card company or bank to post payments processed before
your account cancellation, your statement may show a payment made after the
above effective date
We issued a refund of $on Date May 12, 2015 on same card number and refunds are made to the source of the original payment, and processing
generally takes to business daysPlease contact your bank or credit card
company directly to inquire as to when you can expect this refund to show up in
your accountThank you for giving us the opportunity to help you and to have hopefully
improved your experience with our companySincerely,
Email Support Center
Lumare Skin Products

We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund
"background-">During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.The customer is Refunded in full - $89.71 Trans-ID: [redacted]
Thank you,
Lumare Skin Cream

Dear Revdex.com Representative,
Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms...

& conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylumareskin.com/
Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 08/25/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted].
Sincerely,
Lumare Skin
[email protected]

I have had a similar experience as other stated. I never had anything show up on my page informing me that I was purchasing anything other than a sample. In fact, I did not even realize that I had finalized my sample purchase, as the site popped up a message that I had already ordered before I thought that I had finalized anything. Now I am responsible for returning the items as I am being charged for the full products. Also, I received one product that I did not even order a sample for and it never even showed up on the packing list BUT I was charged for it. When I called about that, I was told I could return it on my own dime or receive a partial credit. This is such a scam.

Dear [redacted]: Thank you for...

contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
We are  happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on July 21, 2015 in the amount of  $89.77 Trans-ID: [redacted] and $98.71 Trans-ID: [redacted]. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Please accept this email as confirmation that your account was cancelled effective July 16, 2015 after your call on same date.
Thank you for the opportunity to assist you.
Sincerely,[redacted]Email Support Center
Lumare Skin Products

Lumare Skin 3760 W McFadden Ave #B602 Santa Ana  CA  92704  Customer Information:
12.8px; font-family: arial, sans-serif;">
[redacted] - ID [redacted]
 
December 4, 2015
After reviewing Ms. [redacted]'s complaint, customer support has gone in and looked over her account, it has seemed that it has been canceled. Their account will not have any more recurring shipments. We hope he is satisfied with our business and we want to apologize for any inconvenience this may have caused.
Sincerely,
Customer Support