Lumare Skin

I purchased the trial and it didn't agree with my skin and before I could call and cancel I was charged approx $and they sent more When I called to return the product for a refund they said they don't accept returned products, don't give refunds on unwanted products and I should have read the disclaimer more carefully before checking the box Then when trying to cancel I could only cancel one product and had to call a different number to cancel the other My cancellation are digit apart so I'm sure the different people I talked to were in the same office and in the same system This company/product is nothing but rip off

Dear size="2"> [redacted] ***,I’m happy to help you with your refund questionI would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.As per your complaint regarding refund we already got a call from your side for the same and as per mutual conversation with our representative and after taking a look at your account, I've verified that a refund was issued to you on May 01, in the amount of $Trans-ID: [redacted] and $Trans-ID: [redacted] Refunds are made to the source of the original payment, and processing generally takes to business daysI suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you, [redacted] Email Support Center Lumare Skin Products

Dear *** ***,
"line-height: 14.9499998092651px;">Product Name: Lumare (face)
?We thank you for your email.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refundAs per the terms and conditions of the purchase, refunds require a return of the products.Please keep in mind that any approved refund cannot be issued until the returned product has been received with RMA numberFor product return there is a RMA number that is a (Return Merchandise Authentication number) and this RMA number must be written on the outside of your package, We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt)We can’t be responsible for non-delivery or loss by the carrier.
We also would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAt the time of order its clearly mentioned on our website also.We did not receive any call or email for cancellation from your side before your trial period get over not even after that.But as if now you are not a member with us.Your account has been cancelled already on May 05, and there is no further charges deduct from your account after cancellationAfter all the investigation and T&C we provide you all details which we have and request for closer for this complaintSincerely,
*** ***
Email Support Center
Lumare Skin products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI ordered on the 11th of August and canceled on the 21st of
August. I am not sure why the second
item was not canceled on that day too.
It was canceled on the 25th of August.
The 21st is days from the order date and fewer from the actual
delivery date and start of trying the product.
What happened to the day that they advertised? That is unsatisfactory. It appears that this companies definition of
free trial has nothing to do with an actual free trial.
Regards,
*** ***

We are sorry to hear you were not fully satisfied
with your product order and understand you would like a
refund.During the trial period a customer has the privilege of using a product
for the cost of shipping and handlingAfter the trial period has expired, the
customer is charged for the full price of the productThereafter, automatic
shipments are sent out and charged to the customer every month, eliminating the
need to remember to reorder their favorite productA customer is not obligated
to continue automatic shipments and can request cancellation at any time
The customer is
Refunded in full
Thank you,
Lumare Skin Cream

We
are going to contact the customer directly; we are currently investigating
their account to ensure that the customer qualifies for a refundOnce we have
established
communication, we will advise of the actions we are able to take to
resolve this customer's complaint

This product, is sold with the serum, in the advertisement, I called and cancelled, with the number on the invoice, a month ago, product was to expensive, I now received another Lumare eye cream, called to let them know I cancelled, was informed I have to call ANOTHER NUMBER TO CANCELL there productThis is a scam, you sell the product together, it should be cancelled, the same, or told at the first phone call, to call anotherI'am a cancer patient, wanting to trying, a new product to feel better, didn't realize the costWould like my $refunded

Dear *** ***,
Our records indicate that we have already closed Ms***'s account as requested by our customer service team on September 1, As such, no further charges have been processed to Ms*** for our Lumare Skin ProductsIn addition, we can assure no future charges will be placed for our Lumare Skin Products to this customerIn addition, as our customer service representative had previously explained to the customer during a call on September 1, 2015, there would be no need to return the productPlease feel free to contact us know if you should have any further questions at 1-888-263-or [email protected],
Lumare Skin Products
[email protected]

*** ***
*** * *** *** ***
*** *** **
***
Customer Information - ID ***
After reviewing Ms. *** complaint, customer support has gone in and looked over her account, it has seemed that it has been canceledTheir account will not have any more recurring shipmentsWe hope she is satisfied with our business and we want to apologize for any inconvenience this may have causedSincerely,
Customer Support

Dear *** ***,
white;">Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timePlease accept this email as confirmation that your account was cancelled effective August 19, when we received a call from you for cancellation Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective dateWe’r happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on August 19, in the amount of $Trans-ID: *** and rest amount has been refunded on August 21, in the amount of $Trans-ID: *** and $Trans-ID: ***, Refunds are made to the source of the original payment, and processing generally takes to business days.
We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for the opportunity to assist you.Sincerely,*** ***Email Support Center
Lumare Skin Products

initial;">Dear *** ***:
Thank you for contacting usWe appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Please accept this email as confirmation that your account was cancelled effective July 17, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective dateWe are to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on July 21, of $Trans-ID: *** and $Trans-ID: ***,Refunds are made to the source of the original payment, and processing generally takes to business days.
We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for the opportunity to assist you.Sincerely,*** ***Email Support Center
Lumare Skin Products
?

Dear ***
***: Product: Lumare (face) Order id #***Please accept this email as confirmation that your account was cancelled effective April 21, 2015. Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellationAnd, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.If you feel that you need additional account support, please contact our Support CenterThank you for the opportunity to assist youSincerely,*** ***Email Support Center
Lumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not received the product to return to the business. Lumare Skim advised I had days from date of order - August 22, - to cancel my order, which would be September 5th 2015. Lumare will not let me cancel this order until it is received, and if I do not cancel it within the day trial period they will charge me full price - not the free trial rate.
I do not want their product or to be enrolled at a monthly $rate for anything Lumare Skin has to order.
What are my next steps?
Regards,
*** ***
*** *** ***
*** ** ***
***

Dear *** ***,
"margin: 8px 0px; padding: 0px;">Product Name: Lumare (face) and Lumare (eye)
?We thank you for your email.We are sorry to hear you were not fully satisfied with your product order and understand you would like a refundAs per the terms and conditions of the purchase,During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favourite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeThis email is to confirm that you were issued Return Merchandise Authorization (RMA) number *** and ***1091859822 on January 05, for Order ID #*** and #***.Please keep in mind that any approved refund cannot be issued until the returned product has been received.For product return according to the RMA number you have days time for return that products back to us which was already overWe did not receive any information from your side for return products as well as you already file a Chargeback and we are not authorized to refund any amount just because of Chargeback because we are also waiting for the result and as per Master cards terminologies it will take to days for hiring about a ChargebackWe have Chargebacks from your end mentioned below:-
Order Id#***-Chargeback #***
Order Id#***-Chargeback #***
Order Id#***- Chargeback #***
Order Id#***-Chargeback #***
If you have any questions, feel free to contact our Support CenterSincerely, *** ***Email Support Center
Lumare Skin products

Dear *** ***,
We are happy to help you with your refund questionAfter taking a look at your account, we would like to verified
that a refund was issued to you on March 30, and April 01, in the amount of $Trans-ID: *** and $Trans-ID: ***Refunds are made to the source of the original payment, and processing generally takes to business days.
I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your accountThank you for the opportunity to assist youSincerely,
*** ***
Lumare Skin Products

Dear *** ***:Thank you for contacting us we are appreciate to help you for your refund request.We would like to inform you that as per your mutual conversation with one of our representative, we have issued Return Merchandise Authorization (RMA) number 3*** and
*** you for Order ID *** and ***The RMA number authorizes you to return your unwanted product for a refundRefunds cannot be issued until the returned product has been received.Please write the RMA number on the outside of your package and send it to one of the address below: We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt)We can’t be responsible for non-delivery or loss by the carrier. If you have any questions, feel free to contact our Support CenterWe understand that if you are not fully satisfied with future shipments of Nu Cambogia Extract, you may return any unopened containers of Nu Cambogia Extract within days of receipt for a full refund less the $and $s/h charge and a 15% restocking fee.Sincerely, *** ***

This is a scam posted to Facebook to take advantage of people You want to try a skin care product based on all the favorable Facebook reviews You agree to pay the $shipping & handling fee of which you must enter your credit card information to pay for the shipping & handling I am always wary of promotional advertisements such as this so I went out of my way to read all the fine print, so that I would understand exactly what I was agreeing to No where did it indicate that I was enrolling in a monthly subscription When the charges started hitting my credit card, I immediately called the 1-customer service line, of which I was given the run around, the customer service rep read their script and didn't even listen to my concerns or my problem Then when I asked to see the "fine print" statement in writing that I agreed to, I got hung up on This is a scam to take advantage of people!

I seen an ad for this companys product and decided to try the "FREE" trial and only pay shipping My shipping invoice said $4.95, When I looked at my bank account I was charged $ I tried to call the phone number on my bank account and got a fast busy signalI talked to my bank and found out this is set up as a recurring charge I finally searched and searched and found another number for them I called and was told the "FREE" trial is only a day trial and then you are chargedI was asked if I had tried the product and I told him YesHe asked how I liked it, I told him it was no better than the Oil of Olay I buy for $ He asked if I was interested in any of their other products and I told him NO, I did not want any of their stuff, this was nothing but a fraud At that point I was instantly put on hold and then the call disconnected I looked and got an email from them that it was cancelledI am going to send the stuff back I feel I should get a refund I will try to call back after work and see what they say, but this company is very shady No one should try their stuf! I live in West Virginia so it took a while for me to get it, and evidently that time was counted in my FREE trial

We are sorry to hear you were not fully satisfied with your product order and understand you would like a refund
"background-">During the trial period a customer has the privilege of using a product for the cost of shipping and handlingAfter the trial period has expired, the customer is charged for the full price of the productThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.The customer is Refunded in full - $Trans-ID: *** and $Trans-ID: ***
Thank you,
Lumare Skin Cream

Dear *** ***
"vertical-align: baseline;">,
Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://trylumareskin.com/
?Our records indicate that Ms*** purchased our trial product on August 7, which ended on August 21, 2015.We understand our customer's concerns, however, at this time, Ms*** account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessaryIn addition, any and all results from this claim dispute would be finalPlease feel free to contact us know if you should have any further questions at *** or ***Sincerely,
Lumare Skin Products
[email protected]