Lumare Skin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
P.S. I do of course accept the full refund I deserve. Revdex.com you can close this complaint if you decide to do so. 
I do not agree with the explanation that was given with the company's response about how they do business. Their "within 14 days" policy starts the day the product ships not a few days after a person receives it. In addition 14 days should be 14 days not 13. And there is no reason to have rude csr's when they know taking that job would include customers like me being already besides themselves of almost $200 being taken out of their bank acct on the 14th day. I feel some opportunities are here to have better customer service and improve company image, etc. All the company has to do is google their company name and see how many people are disagreeing with their business practice and reputation.
[redacted]

Dear [redacted] [redacted],
white;">Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
Please accept this email as confirmation that your account was cancelled effective August 25, 2015 for Lumare (Eye) and another one was on August 21, 2015 for Lumare (Skin).
Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.
Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support Center
Lumare Skin products

Dear [redacted],
We are sorry you've had difficulty reaching a Customer Support Representative by telephone and apologize for the inconvenience.
We recognize that you may be upset and unfortunately some thing has not met your expectations.
As per your email we would like to inform you that whenever we will get update regarding Chargeback's we will inform your for the same or your credit card company also give you all information about your Chargeback's. 
Because of you filed Chargeback's and as per Master card terminologies we are also waiting for the result for all cases.
Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support Center
Lumare Skin products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like a full refund to the four charges to my credit card account that I did not authorize.
Regards,
[redacted]

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumpialife.orgOur records indicate that [redacted] had already been processed a refund in the amount of $88.76 on 10/24/2015 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-721-2863 or [email protected].
Sincerely,Lumare Skin [email protected]

Dear [redacted], Thank you...

for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
Please accept this email as confirmation that your account was cancelled effective August 10, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.
As per your mutual conversation with one of our executive we have issued Return Merchandise Authorization (RMA) number [redacted] and [redacted] to you for Order ID [redacted] and [redacted]. The RMA number authorizes you to return your unwanted product for a refund. Please keep in mind that refunds cannot be issued until the returned product has been received. 
As per your concern about restocking fees we would like to inform you that we are going to refund your partial amount for both transactions( Refunded - $44.88 Trans-ID: [redacted] and Refunded - $49.35 Trans-ID: [redacted]) right now and rest amount will be refund after receiving your both return products back to us.We are not going to charge any restocking fees from you but as per the T&C you have to return both products within 30 days from RMA issued date.
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted]Email Support Center
Lumare Skin Products

Dear [redacted],
Thank you for contacting us.
Please accept this email as confirmation that your account was cancelled effective July 15, 2015.As if now we don't have any active account with you.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.As per your account information a refund of $44.89 Trans-ID: [redacted] and $38.36 Trans-ID: 2744746809 has been issued to you on Date July 22, 2015.
You have already received a partial refund before of  $49.35 Trans-ID: 2744746809 and  $44.88 Trans-ID: [redacted],so as if now we have refunded  your full amount only your discount charges and shipping and handling charges non refundable as per T&C.
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] 
Email Support Center
Lumare Skin Products

I purchase facial skin care products from Lumare while watching T.V. what I saw was you had to paid for shipping of the Serum and face cream. I was charge for both products at $5.95 apiece which both came together in the same box. Receiving this package was the two items and an invoice showing what I got. The problem is I was charge for these items at $99.01 and $98.07 with no indication from what I received on the invoice of a 14 day trail. I did not see any information on T.V. saying you had to call to cancel or ask for more time to use these products. I've call to get my money back it's fallen on deaf ears. I'M pass Pissed at this point dealing with a so called company that can take your hard earn money and said its your problem if you did not read the fine print on the T.V. commercial. I need my money back and need help getting it.

Dear [redacted], font-family: arial, sans-serif;"> Your Account hasn't been charged at all since order is showing as declined in lime light.Sincerely,Lumare Skin  [email protected]

Dear [redacted]: Thank you for...

contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
We would like to inform you that you ordered for a trial products on July 12, 2015 from our website and as per T&C your next recurring date was July 26, 2015 but we did not taken any amount from your account and we charged you for your trial shipment on July 31, 2015.On that date we did not receive any call or email from your side for cancellation or about any kind of information.
We received a call from you on August 01, 2015 and one of our representative informed you about all T&C and its also mentioned on our website and cancelled your account on same date and when you asked for refund they offered you a 50% refund on same date.We have all recorded lines here mam and when you asked for Super wiser your call has been transferred to a Super wiser and you were very rude on that call and not even explain a single word to that person and continuous shouted and try to explain how to do a business.Thank you for your advise and we’r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on August 01, 2015 in the amount of $45.00  and on August 04, 2015 we issued your rest refund of $53.71. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. 
I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Sincerely, [redacted]Email Support CentreLumare Skin products

Dear [redacted]: 
white;">Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
Please accept this email as confirmation that your account was cancelled effective July 21, 2015 after your email for cancellation.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.
As per your request we would like to refund of $98.71 Trans-ID: [redacted] has been issued to you on July 23, 2015.Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Email Support Center
Lumare Skin products

Dear Madam,
Thank you for contacting us.We are apologise to here that you are not satisfied with our business.
We would like to inform you that ,we are not authorised to refund any amount while result not coming according to your dispute of transactions.We already sent you all Chargeback Id's also and all information about Chargeback.
Before filing dispute if you directly contact to us and asked for refund only on that case we refund your amount.We are still waiting for the result as per your dispute and as per MasterCard Terminologies it will take 30 to 45 working days and whenever we will receive any confirmation regarding this dispute, we will inform you for the same as well.
Thanks you,
[redacted] 
Email Support center
Lumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I further want to state that I did receive full refunds and full disclosure when verifying the initial order over the phone is when you should reiterate having to cancel within 14 days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
The resolution on one of the products I received is satisfactory.  However, I ordered and received 2 products. I tried to reply to [redacted] by email and my response was denied.  From my first phone call to Lumare the company has somehow on record two separate accounts for me. I called when my email was denied and for the 3rd time was told I only have one account, after again explaining I ordered two products, received 2 separate packages on the same day with 2 separate packing slips, was charged $89.71 two times on my credit card and told in the email response from [redacted] that I only ordered one product the representative found the 2nd account and will credit the remaining $21.77 to me, I hope!!
Thank you Revdex.com for your help.
 
Regards,
[redacted]

They took me for 200.00, they claim the fine print described the terms and conditions. It looks like many other people have been taken by this company, word to the wise do not buy anything form this company, the product is horrible too!

Dear [redacted], font-family: arial, sans-serif;">Your Account hasn't been charged at all,since order is showing as declined.Sincerely,Lumare Skin [email protected]

Hello Miss [redacted] ,
background-color: rgb(255, 255, 255);">Thank you for contacting us. We appreciate the opportunity to help you and answer your inquiry.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
At your request, we have cancelled your account effective March 31 2015 .A refund in the amount of $89.77 Trans-ID: [redacted] was also issued on March 31 ,2015
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
If you have any questions, feel free to contact our Support Center.
Thank you,
[redacted]
Lumare Skin Products

Dear [redacted]:
white;">Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
We would like to inform you that if a customer did not receive product within time frame so they can contact us any time and we will extend there trial period from our end but in your case we did not received any call before for any queries not even email.
Please accept this email as confirmation that we received a call for cancellation from your side on July 27, 2015 and your account was cancelled effective July 27, 2015.Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.
We are sorry to hear you were not fully satisfied with your product  order and understand you would like a refund.After taking a look at your account, We've verified that a refund was issued to you on July 29, 2015 in the amount of  $89.77 and $98.71.Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. 
I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
Sincerely, [redacted]Email Support Center
Lumare Skin Products

Dear [redacted],Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.faceserumalecta.com/Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of  $49.35 on10/09/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 866-509-1337or [email protected],Lumare Skin [email protected]