Lumare Skin

Dear 
size="2">[redacted],I’m happy to help you with your refund question.
I would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.As per your complaint regarding refund we already got a call from your side for the same and as per mutual conversation with our representative  and after taking a look at your account, I've verified that a refund was issued to you on May 01, 2015 in the amount of  $89.77 Trans-ID: [redacted] and  $89.71 Trans-ID: [redacted]. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
Thank you,[redacted]Email Support Center
Lumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has agreed that I declined and that I was not charged.  However I have a collection agency representing Lumare trying to get me to pay for something I should not have been charged for.  Lumare needs to call off the collection agency.  Collect Pros [redacted]
Regards,
[redacted]

Dear [redacted]:Thank you for...

contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
As per your account information we would like to inform you that we have three products with you and product name Lumare (Lip)  in $17.00 this is only one time purchased we don't have any recurring pattern for this one.
Rest other two products Lumare (eye)  and Lumare (Skin),our executive inform you that once you will receive that products you can send that products back to us and we already extend your next recurring date till September 30, 2015 and you have to contact our customer support department so they will provide you all information about product return also generate RMA number for product return.
For your convenience, our telephone lines are open 24/7 .Our Support Center will also be able to answer any general questions you may have or provide further clarification about our terms and conditions. 
Thank you,[redacted]Email Support Center
Lumare Skin products

Dear [redacted]: Thank you for contacting us we are appreciate to help you for your request of refund.We would like to inform you that you called our Customer support centre on April 06, 2015 and on same date your account has been cancelled.As per your refund...

request a refund of $89.71 Trans-ID: [redacted] has been issued to you on date April 06, 2015.Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.Sincerely, [redacted] Lumare Skin Products

Hello [redacted],

Thank you for contacting us. We appreciate the opportunity to help you and answer your inquiry. During the trial period a customer has...

the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favourite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.

At your request, we have cancelled your account effective from March 19,2015 and we have only one account with your details for product Lumare (face) . A refund in the amount of $68.00 Trans-ID: [redacted]  was already issued before so remaining amount refunded that is for $21.71 Trans-ID: [redacted] on April 06, 2015.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

If you have any questions, feel free to contact our Support Center.

Thank you,
[redacted]
Lumare Skin Products

the product did nothing but make my skin dryer, even my eyelids were dry ! I And it even burned after a few days when I put it on! I threw it out! I ordered two samples, paid for postage and then had two other charges on my credit car for
$89.77 and $89.71, under two different names ! I did not order anything else and samples were free! Beware consumers! It's a scam! Make sure you double check your credit card bill! Luckily I got mine removed! Live and learn!

background-position: initial; background-repeat: initial;">Dear [redacted]:
Thank you for contacting us. We appreciate the opportunity to help you.We would like to inform you that during the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.I’m happy to help you with your refund question.After taking a look at your account, I've verified that a refund was issued to you on June 30, 2015  in the amount of $89.77 and $98.71. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. 
I suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support Center
Lumare Skin Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hi [redacted] of Lumare Skin,
Thank you for your response and I hope we can resolve this issue ASAP... 
I would like to first reiterate my main complaint and it was that I was DECEIVED into the trial. Your original online advertisements on 11/27/14, with images and articles of [redacted], [redacted] and numerous positive reviews, no longer exists shortly after; it was that lead me to sign up for trials. I believed because of your original deceptive product representations, it invalidates the complete terms and conditions of the trial that I agreed to. Therefore, the entire transaction is voidable. 
Secondly, the numerous online posts of other consumers with similar experiences and complaints of the misleading "FREE 30 day supply TRIAL", the hidden small prints under terms and conditions of "14 day cancellation policy from SIGN-UP otherwise subject to full price charge" and the "UNAVAILABLE" customer service resources for cancellation/return/billings are also questionable practices... Please see Federal Trade Commissioner link below for full consumer guidance; as so it clearly stated that "written disclosures or fine print may be insufficient to correct a misleading representations" in this case... https://www.ftc.gov/public-statements/1983/10/ftc-policy-statement-dece...⇄ /> As with the return products, unfortunately, I misplaced the MUST HAVE authorization numbers given on 1/5/15 and I tried contacting your office several times. When I finally reached someone on the phone, I was told that she "will not provide me those RMA numbers again and there's no reason to talk to her or anyone else since I placed a dispute with my credit card company". As previously stated, I still have and I am ready and willing to return the "almost full" trial products on 12/11/14 and the "unopened" shipments on 12/27/14. Now that I have your RMA numbers, I will personally deliver to your Santa Ana office this week, during business hours of 10am-5pm, in order to obtain your acknowledgments of receipts. As for matter of records, I was aware that I can cancel anytime, but was never told of "30 day" return requirement when I placed the cancellation call. Again, since I never received any email order notifications or packaging slips with products, I never receive any written notice or disclosure of said requirement.
I just contacted my credit card company again to better understand the chargeback and correct procedures in handling this matter. I will await for their "pending" chargeback and I hope this reply will reach you at your support center.
Sincerely yours,
[redacted]

Dear Mrs. [redacted],
14.9499998092651px;">
We thank you for your email.
We are sorry to hear you were not fully satisfied with your product and understand you would like a refund.
As we already refunded partial amount before so we issued a refund of $44.77 Trans-ID: [redacted] and $44.71 Trans-ID: [redacted]  has been issued to you for Lumare (eye) Hitpath and Lumare (face) Hitpath.
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.Thank you for giving us the opportunity to help you and to have hopefully improved your experience with our company.
Sincerely, [redacted]

I purchased the trial and it didn't agree with my skin and before I could call and cancel I was charged approx $185 and they sent more. When I called to return the product for a refund they said they don't accept returned products, don't give refunds on unwanted products and I should have read the disclaimer more carefully before checking the box. Then when trying to cancel I could only cancel one product and had to call a different number to cancel the other. My cancellation are 1 digit apart so I'm sure the 2 different people I talked to were in the same office and in the same system. This company/product is nothing but rip off.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Quoting the letter sent by [redacted]  "We understand that if you are not fully satisfied with future shipments of Nu Cambogia Extract, you may return any unopened containers of Nu Cambogia Extract within 30 days of receipt for a full refund less the $4.95 and $3.95 s/h charge and a 15% restocking fee.    This is unacceptable because I have never ordered, or even heard of "Nu Cambogia Extract" and refuse to pay 15% to restock an item I never ordered.  I agreed to the s/h charge for a FREE TRIAL.  
Regards,
[redacted]

Dear
font-family: Arial; vertical-align: baseline; white-space: pre-wrap;">[redacted],
Our company, Lumare Skin Products strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://trylumareskin.com/
?Our records indicate that Ms. [redacted]  purchased our trial product on 07/25/2015 which ended on 08/08/2015.We understand our customer's concerns, however, at this time, Ms [redacted] account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 1-888-263-6216 or [email protected].
Sincerely,
Lumare Skin Products
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I had ordered the Lumare skin for the free trial .I paid for the shipping and handling. They continued to send the serum to me at $100.00 a bottle which was never full. I lost my job in December so I called to cancel The guy said they would stop my order for 2 months. I said fine until I find another job. I still had 2 bottles I hadent opened. Then I opened one of the sealed bottels and it was empty. I called the customer service and told them they did send me another bottel. The main thing with me was I wasent seeing any results and I saw the first ingredient was water thats not good ive bought serums b4 and some had no water in it. So I just called today to cancell and I had no problems with the lady she cancelled my order. Alsi my bank told me if I had any problems with them they could help me. I would never order anything with a credit card they will not help u. But if u use your debit card your bank can help you with any issues on taking your $. So now ill wait and see if they did cancell it.I hope so

Dear [redacted],Thank you...

for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
We did not received any call or email for cancellation from your side within trial period get over or after 14 days of trial period completed.
As per our mutual conversation We have issued Return Merchandise Authorization (RMA) number [redacted] and [redacted] to you for Order ID [redacted] and [redacted] on Date June 30, 2015. The RMA number authorizes you to return your unwanted product for a refund. Please keep in mind that refunds cannot be issued until the returned product has been received.
Please write the RMA number on the outside of your package.We suggest that you send the package using a traceable carrier that can provide tracking information and/or proof of delivery (keep a copy of the receipt). We can’t be responsible for non-delivery or loss by the carrier. For product return you have 30 days time and you have to send that product within time frame as per our T&C.
We would like to also inform you that on same Date June 30, 2015 we cancelled your account for both products and as if now we don't have any active account with you.
Thank You,
[redacted] Email Support CenterLumare Skin Products

Dear [redacted], font-family: arial, sans-serif;">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserumupz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of  $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 844-898-9717 or [email protected],Lumare Skin [email protected]

Dear [redacted], rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8px; background-color: rgb(255, 255, 255);">Our company, Lumare Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:https://www.faceserumalecta.com/Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of  $49.35 on 10/09/2015. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 866-509-1337or [email protected],Lumare Skin [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]

Dear [redacted]:
white;">Thank you for contacting us. We appreciate the opportunity to help you.During the trial period a customer has the privilege of using a product for the cost of shipping and handling. After the trial period has expired, the customer is charged for the full price of the product. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.
Please accept this email as confirmation that your account was cancelled effective August 26, 2015Please note that we are not able to stop product orders that may have shipped or payments processed prior to or on the effective date of your account cancellation. And, because it can take a few days for your credit card company or bank to post payments processed before your account cancellation, your statement may show a payment made after the above effective date.
We'r happy to help you with your refund question.After taking a look at your account, We've verified that a refund was issued to you on September 01, 2015 in the amount of $89.77 and $98.71. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. We suggest that you contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.
Thank you for the opportunity to assist you.Sincerely,[redacted]Email Support Center
Lumare Skin products
   ?

Their ad is very deceptive. You think that you are paying for the trial that you are getting, Then after two weeks from the order date they charge you $89.71 each for the eye cream and for the serum. When I called to say that I had not authorized these charges, I was told too bad, that it was in the terms of use, that since I had not called back before 2 weeks from my order date, that it was a legitimate charge. I knew I had read through the whole ad before buying and I told him there was nothing about these charges on the pages I'd read. He said that I would not have been able to order without reading the Terms of Use that told about this.But that is not true. It never came up on my screen anything about the charges. After getting off the phone with them, with very unsatisfied results I might add, I went back to the website I had ordered from and again saw nothing about these charges anywhere. On the bottom of the last page, there is in very small writing, Terms of Use that you can click on, but you have to purpose to click on it. So beware!! Unless you want to pay 8.95 for the shipping of the trial products and then $179.48 for the privilege of trying them after 2 weeks, don't do business with this company. I have disputed the charges with my credit card company. Hopefully I will get the credit for the 179.48 that they have charged me.