Lumen Technologies

My internet went out on August 22nd. I contacted tech support only to be told that they would need to dispatch someone to look into it. I knew it wasn't a problem with my phone lines, but I could not get anyone to understand that. By the next Monday it had been updated on the website that there was a "known outage" and, after a week, it was at last fixed.
Now tonight, September 5th the net went out yet again. It was the exact same thing that happened last time. I was sitting here watching a movie and it just went out. The DSL light is red and I have no internet.
I logged into the online chat and explained my issue. The person I spoke with was helpful enough but explained to me that she was unable to help me and that she would have to dispatch a tech to look into the issue. Furthermore, she explained that it would be September 20th before anyone could be out here. This is a full half a month away.
Ridiculous!
Especially when you consider that this is not the first time I have had this problem, and each and every time I am told that they will need to dispatch a tech support and each and every time I am told that I will be charged $85 if the issue is to be found inside my house, and each and every time it is NOT inside my house, but rather an issue in the CenturyLink lines.
I proceed to tell my husband what I find out and he decides to call himself and attempt to explain that we believe they have lines down.
The reason we believe this is because there is a utility company that is working down at the end of our road. While this company has been down there our net has been knocked out once already, AND our water lines have been busted, so apparently whoever is doing this work is not being very careful.
The person my husband talks to is as helpful as possible, but he can't do much either other than put in for a credit on our bill for all the time that our service has been down and will be down and to see if he can get us a tech out sooner.
Now, here is the real shocker, NOW we are told that tech support is booked out all the way to mid-NOVEMBER!!!
Yes, you heard that right. It is now September 5th and if I were to have called even an hour later than I had, I would not have been able to get support until sometime in November.
That should tell you that there is something wrong with your lines if all your tech support members in this area are booked out until November.
And to think, we were never once offered a credit for the time our service was down, we actually had to ASK for it.
I can't help but think that we are treated the way we are because CenturyLink is the only high-speed internet service available in our area. If we want anything other than dialup our choices consist of CenturyLink or satellite, and it is well known that satellite is not good for streaming or gaming.

Mediocre internet service. Decent price for your first fixed contract and then they hike the rates and hope you won't notice. Super scammy billing practices. If I hadn't been paying attention.Absolutely one of the worst private sector experiences ever.I was screwed around over 2 times by multipe employees of this company. They are incompetent.

I was a customer of CenturyLink, until l was disconnected for what they determined non payment of my bill, my billing and service problems started the day l started service with CenturyLink and continued until the day they discontinued my service, it took them 3 months from the day l started service to get my billing corrected, which involved several phone calls to where a person would be on hold for an unspecified amount of time, one time it was 1&1/2 hour.If at all possible do not, I repeat do not sign on with CenturyLink.

I am tired of paying for high speed internet and getting something slower than dial up. I have to constantly call and complain to get my speed up to 4 or 5 mbps when I pay for 60 mbps. It will go along fine and then just suddenly not work anymore. CenturyLink has us at a disadvantage as they are the only provider in our area and so we are forced to pay for a service that we cannot use. Today my service dipped to 1mbps. I cannot watch anything, or even look at social media. I thought they received a large grant to upgrade this network, well they didnt!! Terrible!!

My bandwidth is way slower that what im paying for here in Double Springs, Al. It takes an exceptional amount of time to find my search and my connection has "frozen" constantly during update downloads. Forget my OnDemand requests it's all "buffering". Getting very tired of this as its the 4th time i've had this service and always the same. Centurylink has a monopoly on the services here and making a lot of money with very poor service.

I have been a customer of century link for over 15 years. At the end of July I begun to get a lot of static on my phone line, This is a usual thing with century link so I ignored it and said it would probably start back working normal as usual. Around August 10th, I noticed the internet going extremely slow, we are a family that streams movies, listen to music and surf the web. I kept rebooting the modem in hopes that it would work. I decided to call August 12th. I explained that my services had static and now the land line is completely silent with no dial-tone, it just seems to sound like air in the line and that the internet is extremely slow. Sometimes it will not load anything at all. She gave me a date of about 2 weeks out before a technician could come out. I asked for a supervisor because there is elderly people in the home that has no clue about cell phones and a land line is there life line. She came back on the line and said they would have someone out to repair services on 8/20/19. No one showed. I called and checked the 'Where's my technician" app the appointment was set for 8/27/19. I called because this is not what I was told, spoke with a supervisor once again and he said for some reason its showing 8/27/19 and he will get a supervisor from dispatch to call. I'm still waiting on that call. I sat home all day today 8/27/19, I called this morning and also chatted to ensure that a technician would show today. It was confirmed that *** would be here. Well 5:00 came around and no technician. I chatted once again the girl told me 8/28/19.
All I want is for the service to be fixed and my account credited for the days without service. I am tired of the run around.
If there was another service provider for my area I would drop Century Link so fast. I'm a loyal customer but haven't been treated like one.

I cancelled service and returned all products within 5 days. I received a bill for $5.85 a week ago and despite cancelling the service, they withdrew $73.77 from my account. This was on August 17 and I do not understand why they would use my account information and withdraw such a random amount. They previously withdrew our normal amount, $150. Why this amount? The customer service is appalling and yes, I did call and was reminded immediately of why I left.

I'd give negative stars if I could. I called and made an appointment 5 days prior to the appointment day/time. I was given a 9AM-1PM window. I called several times throughout the 9-1 time slot to see if I could get an update as to arrival time. Each time I was assured that the technician would reach out within 30-60 minutes. I NEVER once received a call from the technician. The technician never showed up the ENTIRE day. I called after my time slot and was told he was running behind and would be in touch with me soon. By 5pm (4 hours after the END of my time slot) I had called 6 times and had enough. I demanded a refund and cancelled the installation deciding to go with a different provider. I was originally charged $306.15. I only received a refund for $144.00. I called today to inquire about the rest of my refund and was told they refunded in full. It wasn't until I threatened to report them to the Revdex.com and to call my bank and report their charge as fraud that they FINALLY refunded me the remainder. DO NOT TRUST THIS COMPANY. They scam, lie, and cheat.

I am emailing you to make you aware of the poor service and "I don't care" attitude of Century Link telephone/internet company.
I have an *** store in the Valley West Mall in West Des Moines. It has been very difficult to keep this store going due to the lack of traffic in the mall.
On Friday, Augustr 23, 2019 my manager and myself called Century Link because our internet wasn't working. Their answer to our complaint. "We should have someone out to look at it by Wednesday, August 28, 2019. This is unacceptable service from any company that is licensed to do business in Iowa. As of right now there hasn't been anyone out to repair the problem.
So far my Valley West store has loss over $2500 in sales and it will be more by the time they repair my internet. I have had problems several times with Century Link, this just being the current one.
Century Link should be removed from Iowa and another company brought in.

ordered internet with them. it was a horrible experience w/the installer he did a bad job, ripped up lawns in 3 neighbors. then the internet service was so slow I had to disconnect it. then they called demanding payment for the modem that was returned. I just spoke with today tami at 9:42am in escalations id #*** who put me in touch with Mario in phoenix #***. he gave me full credit on the account as they screwed up. however, then he said he couldn't help me with the dirt being filled in and I had to call they said they had nothing to do with our account !! and that I had to call century link. I have now called them 5x and it went busy then 5x it kept looping they wont answer the phone ! my act # w/century link is ***. show on the billing account *** if that helps you any.

I had arrangements set up to pay. The date of the arrangement I called and the automated system would not allow me to pay and I was “blocked” from paying online. Their hours are 9-6, those are the same hours I work. So I wasn’t able to get help from an agent. By the time I was able to call in they wouldn’t allow me to pay my arrangement and also refused to disconnect my services. The WiFi service they provide is horrible anyway and prices definitely don’t reflect. I’ll mever refer family or friends here and once I get my services disconnected they will never have to worry about me returning.

I have had intermittent internet problems over the past week (DSL line issue). After FINALLY getting them to schedule a repair call, I took time off work to be home during the appointed time. Nobody showed up. Next day used the chat feature AGAIN, got the usual "we're so sorry for the inconvenience," second appointment scheduled for following day. This time someone did show up 2 hours past the specified time, said it was a loose wire connection and problem had been resolved. Nope. Internet went down 10 minutes after the "repair" had been done. Once AGAIN used chat, same drill, THIRD appointment scheduled for today, again took time off from work, and AGAIN, no show or notification; internet STILL NOT WORKING consistently. Since I pay for internet service I do not think it's too much to ask for it to be provided.

On July 9, 2019, I paid the July bill of $43.68 for my father's telephone service. He was in an assisted living facility in Portland, Oregon and Century Link was the only carrier available to him. He died the next day and I cancelled service that same day (July 10). Century Link showed the cancellation effective date as July 12 and issued a refund of 33 cents. I called to have the matter reviewed and, after 22 minutes and 24 seconds on the phone, the customer service representative told me the refund would be $25.21 and a check would be forthcoming (making my time worth about $1 a minute). In the meantime, I received a bill dated August 7 for $3.04. When I received the refund check, it was for $22.17 ($25.21 less $3.04). Bottom line is it cost $21.18 for one day of service for a man who died after being a customer for nearly five years. Unbelievable! On top of that, the representative who "recalculated" the refund tired to solicit my business.

On 7/1/19 I terminated my phone service and internet with Centurylink but they continue to bill for the internet service. I went to the local office and told them that I had switched to ***and turned in my internet equipment. Centurylinik continued to bill me for the internet service. I spoke with a supervisor on 8/20/19 and stated that I wanted a credit for payments that I had made to them since I had turned in my equipment. The supervisor stated they could not do not. Since I advised the local office that I had cancelled my internet service and turned in the equipment, I feel it is the error of the local office not to report this to corporate staff and to stop billing for the service.

I need high speed internet in rural East Texas - for years it wasn't available. I called and made an appointment on July 19th for installation on August 16th. I explained that this is a secondary residence - I live in Houston and it is a 4 hour drive. I explained that I would take vacation days to accomplish the installation which the rep assured me would be completed in one day. Any equipment would be handled by the tech. I was told the technician would arrive on August 16th between 8 am - 5 pm. On Monday August 12th I got an email telling me that I was getting equipment mailed to me via UPS. this worried me since the gate would be locked and no one there until the afternoon of August 15th but the equipment was supposed to arrive on the 16th so I didn't panic. On August 16th I waited at my little apartment until after 4 pm. I called CS and was told the tech was on his way and that they would page him to call me. At 5:30 I called again. I was told that the tech was on his way and that they would page him again. He never showed, never called and didn't send me a text or email message. The UPS drive also never showed. I would never experience this in Houston. If I got a no-show the company knows I can go with another provider. Since CenturyLink is the only provider in Wright City, Texas I have no alternative. I got a text on Monday, August 19th before lunch telling me the tech was on his way. I explained to him that I was no longer there. He asked if I wanted to reschedule but who wants to waste another vacation day on this crap? He didn't care. I am sure I am just a drop in the bucket of unhappy customers. I just got an email today, August 21st telling my internet order is completed - LOL. whatever. That is impossible since I am not there to let them onto my 21 acres to install it. CenturyLink is the most unprofessional internet provider I have ever encountered. I really wish there was another solution.

Called 4 times only to be disconnected. looking for information. what does it take to talk to someone who can help? Dislike the automated service, my time is worth something. may consider disconnecting. technical service terrible, customer service terrible. they take your phone number but never call back, a sure sign they don't care.

Absolutely one of the worst private sector experiences ever. I can't believe they are a "communications" company, and I am paying for a service. Construction on the highway caused my land line to be cut accidentally back in June. After dealing with incompetents reading from a script on their online chat, a tech came to the house the next day several hours later than the scheduled appointment with no notice that he was delayed. He put up a temporary line hanging over my fence posts and told me someone would contact me about burying the line permanently. I waited 6 weeks with no response. I called Century Link to ask for status and was told by an automated voice it was on hold with no date "due to weather". What the ...? Weather? What are we waiting for, the ground to freeze and the snow to fly? For 3 weeks I have attempted to contact Century Link (CL) by chat, by phone and by FB messenger. Each time I'm told someone in the field will get back to me in a few days. No one has. In the interim, the construction crew cut my landline a 2nd time and when I contacted CL for repair, I was told it would be one week to repair my line even though I explained that the landline was the only working telephone in the house because I don't get cell coverage in the house. I asked how I was expected to go without a phone in the house for a week. What if there was an emergency? Too bad, so sad, that's the best they could do. They did repair it 3 days later while I was away from home. No notice they were coming so lucky they did not need access to the property through me as my gates are locked. Now I'm still working on getting a date for burying the line permanently. No accountability. No one cares. Just a bunch of empty promises and kicking the can down the road. They are the only landline option here to the best of my knowledge. Thank God my internet is not with them.

WORST SERVICE I HAVE EVER RECEIVED. Let's begin with an initial inquiry- I spent over an hour on the phone to finally receive my quote of $49.99/month for internet service. The person over the phone said I could install the router myself, then later took that offer back, stating that in my area, a mandatory $99 installation fee would apply for a technician to come set up my router. Disappointed but "pigeonholed" as the only other provider my area, ***,would not even service me, I accepted. The technician who came to my house reeked so heavily of smoke that I had to open my windows and doors for half an hour to aerate my apartment. Three months later, I had yet to receive my bill either by email or physical mail. After spending SIX HOURS over the course of three days, the information was revealed that not only was my account set up to the wrong physical address, but the technician who installed my equipment never "closed the job," so I was receiving service without a bill. Ideal situation if it was never found, but as I am renting my router, I would certainly be charged upon closing my account. Once my bill finally posted, I was being charged $73.99/month for internet service instead of the agreed upon $49.99. After yet another 2 hours on the phone, the customer service agent "did me a favor" by finally applying a "promotional discount" to bring my bill down to what was agreed upon, minus a $10 late fee for not paying the bill on time which I had not yet received. Furthermore, upon paying my bill (using my bank account, as opposed to a service charge associated with a credit/debit card,) I received an immediate confirmation. satisfied, I continued living my life and spending money on my debit card associated with said checking account. On my other bills, there is a note saying "1-2 days or 3-5 days processing time" or some such notice. Centurylink, no notice. I received an insufficient funds charge three days later when my bill finally posted to my bank account. Upon calling customer service, the employee said "no, there will be no notice posted, and it is your responsibility to take the money owed out of your bank account balance"... Literally makes zero sense, and was completely asinine. I would not recommend this company AT ALL, and if anyone knows of any other internet service provider options in the Colorado Springs region, I will gladly and immediately switch my service, regardless of price!

On 05/29/2019 I chatted with a centurylink rep via their online chat tool. The centurylink rep upgraded my internet speed and told me it would remain the same price as what I am paying now ($65), this was done via order number ***. Everything was done online with the rep and I was promised it would remain at $65 with a price for life; I assumed everything was handled. Fast forward to today 08/19/19, I get a message from my Chase app warning me about a $143.58 charge coming from centurylink; this prompted me to go online and check my bills. Since the upgrade, centurylink has billed me at this higher rate. I chatted with a rep today (08/19/19) and was told that I need to reach out to the retention team. I was confused and he explained that they were the only team that could help. I called the retention team, spoke with Monique who told me that I never called to get a 'loyalty discount' added. I explained that I was not told about any 'loyalty discount' and was only told that the speed upgrade would come at no charge. She applied the discount but refused to help get back the money I was overbilled. I spent a total of 1hour 10 minutes of my workday getting this resolved when It should have been done correctly back on 05/29/19.

Cancelled service Internet and prism Tv June 2019. Paid final bill for May of 2019. Waiting for Company to send me shipping boxes to return set top boxes and Modem. I have called several times to infor them I still haven't received shipping boxes. July 2019 I receive a bill of over 1,000.00 dollars for equipment. I called they again said they would send boxes. And credit account. It's now August and they withdrew the money from my checking account with non authorized auto pay.