Lumen Technologies

This company doesn’t deserve any stars. It is the worst company I have ever tried to deal with in 65 years of life. Initial set up was for internet only, slammed me with everything they have to offer. It took 6 months and multiple hours on the phone to correct. Set up for vacation mode and had to call every year to get a tech over to get the internet started again. Call to disconnect this morning and will be charged for next month even though I should be be paid through the middle of this month. Slowest internet possible, 10 Meg is advertised and have never received more than 8 meg. I can’t believe the Revdex.com can’t do anything about this company. Fred G

I wish it were possible to give a negative number of stars.
I am yet one more individual trapped by a monopoly service provider. As with many others who have left comments here, I have no choice regarding phone or internet service. I too work from home and am dependent on "high" speed internet access. I place high in quotations as I am currently receiving 8 Mbps service which does not qualify as high speed according to federal guidelines. I have been promised upgrades consistent by phone and by mail only to find out that it is not yet, and may never be, possible to get a higher speed. It takes hours to get an answer from technical support for both voice and internet. The website will not allow you to set up an online account. The personnel working the chat feature appear to be completely overwhelmed and under-trained. Customer support personnel who do answer the phone have obviously received inconsistent training or contradictory information as I often receive two diametrically opposed answers during a call about the same issue from the various people with whom I speak. I recently called regarding a potential upgrade to business class service in an effort to receive higher connection speeds and faster service only to find out that the service was not available to me AFTER setting up the account. Interestingly enough, a neighbor three houses up the street has business class service.
I just cannot express how frustrating it is to deal with this company as I write this while now being on hold for 50 minutes to speak with an agent and sporadically chatting with another agent for 30.
I thought problems with monopoly service were what lead to the break up of *** in order to ensure competition and hold companies accountable. CenturyLink appears to have found a monopoly niche in which they may operate without any repercussions for absolutely poor service.
Sincerely,
Tony F

This is the worst service ever received. our internet was not working for 6 days and even spoke to a supervisor named Andy a lady that said to me "please give us a 2nd chance and I will have someone contact you at 5pm " well at 6pm I called back and canceled the service and going back with ***. *** cost more but was with them for 8 years and only had one issue that was resolved in 2 hours not 6 days plus and not even fix the problem. CenturyLink lies to you. Horrible service please stay away. Even the technician tells you that they will be back the next day but no show no calls from any one. The company still make me pay for a service I didn't receive and want me to pay for the return box.

Was supposed to have service installed on 9/18/19. The equipment was supposed to be shipped and arrive on 9/21/19. I was on the phone with them for 5-7 days straight trying to figure out when the services were going to be installed. It is the 2nd of October. I still have no internet or phone. They finally arrived at the home to install the lines but never connected them to the house. I have a bill for $221 sitting on the table that is due the 15th of October. I guess they expect me to pay a bill for services I haven’t received.

I don't even want to leave 1 star. Ever since I've joined I've had constant billing issues, issues with the calling system and the workers just constantly transferring me to the incorrect department. They tried to set me up with a dish from direct TV and sent out a dish as big as my balcony after I told them I lived in an apartment on the third floor. I recently paid my bill and waited for 2 weeks for them to take the money out of my account and then I look at my century Link account and it's telling me my bill is past due! I just can't stand how this company works!

In my opinion, Century Link is very deceptive in their sales methods.
Customer service is slower than molasses in January..... count on an hour, at least, every time you have to contact them.
YNGWIE, your "contact" on online chat..... takes 5 minutes or more to respond, each comment..... then doesn't pay one bit of attention to your problem, or your request, just keeps repeating standardized statements.

Ditto on all the other complaints. This company just does not care about anything but their own profits..... no customer service, poor internet and phone services, pricing and billing issues abound. No wonder they cannot be Revdex.com approved.

Linda

Never had services connected. Guy came out to connect after I had canceled, had to inform him that I'd canceled, changed my mind. Somehow, I received two bills.
Took a lot of hassle and time to finally get them to stop billing. Their phone personnel are horrible.
They really are a horrible company.

I had cancelled my services from them on the 19th of November 2018. Not only did I speak with century link representatives, I also spoke with a direct TV representative that same day to cancel my service which I got through Century link. I also switched to a new service provider that same day. Months later I was still being billed. I made several calls to them which was like a vicious circle. They even sent a disconnect notice for a service not provided. I finally paid the final bill to century link in February 2019. I returned all equipment's to both century link and direct TV.
Just a few days ago I see a collection in the amount of $97 from century link. I called century link and spoke with a representative who told me that I was being charged for the months of December 2018 and January 2019 for Direct TV. Why should I have to pay for services not provided? I did what I was required to do: call century link and Direct TV to cancel my service and I have confirmation that they have this in their record. Why did century link never contact me about the charge? Why did Patrick the century link Representative falsely state that he does not see where I called for cancellation when other representatives confirmed to me that they see it?
What kind of business practice do they have?

I contacted Cenurty Link to cancel my service. I had 8MB on my Internet at the time. They changed me into a plan with 12 MB of speed and gave me a monthly fee that lasted for life and guaranteed not to increase. One month later I now have 3MB and they told me that was all that was offered in my area. I told them that I HAD 8 before I called and they said that I was now considered a NEW customer and am not qualified for the 12MB.
I have tried to contact someone for hours upon hours and NO ONE cares NOR will they changed me back to what I had before I was promised the 12 MB of speed.

DO NOT USE CENTURY LINK!!

The absolute worst customer service I have ever dealt with. No one cares to address your issues becuase they are the only 1 or 2 internet providers in the area and have a monopoly. I have sat on hold multiple times for more than 30 min waiting to speak to a supervisor to address my issues. I had so many issues just trying to get my service started that I ended up canceling and getting a refund before I even used their services

6/10/2019 Made request for my wires to be buried.
6/15/19 Technician created sketch of my yard.
after calling every 3 days until 8/21, I was told I would have my line buried and credit to my bill for my time and not getting work done. I had to cut my lines off my house to get someone to come out and remove the service entirely. 9/11 someone finally came out to remove service. After being a customer for 30+ years I wanted to keep my landline, but I guess they don't need customers. Still have not received the credit either.

What a complege and utter disaster of a company. Bought a modem. It failed within two years. Bought another modem. It failed within two months. Called "customer service" today and ordered ANOTHER modem. I work out of the home, so internet connection was essential. The fellow in technical "support" could not figure out how to send me a new modem overnight mail. He connected me with Custome "Support" who took so long that I bypassed the deadline for sending me a moden overnight. I am now without internet service for the next 2 days. A 53-minute phone call with both individuals who spoke broken English is simply not acceptable.

They have you pay your bill in the middle of a billing cycle. If you try to make changes to your account then they only prorate you from the day you call. The billing cycle should start on the day you pay or the following week. I hate dealing with CenturyLink customer service. They are the worst, and accept no accountability for bad business practices. I love the service they provide and wish I never ever had to call customer service, but unfortunately, the jack up the rates yearly so you have call in and deal with it, and get screwed into paying double for your internet, one month out of the year.

For the price that I pay for internet, I expect it to work ALL OF THE TIME. I am fed up with trying to watch streamed movies, yes, I have 60 speed, and it is a very rare day that I can watch an entire movie without the internet dropping out. Further, trying to talk to someone is a nightmare! Their "customer service" version will take FOREVER to actually talk with a live person. Sadly, CenturyLink has a monopoly here in St. George, Utah so am stuck with these blood suckers!

Horrible customer service. I was schedule to have my internet set up on 9/11. I watched the technician drive into my apartment complex proceed to park and a few minutes later pull out of my complex and leave. None of the services I ordered were actually given to me on the date they said they were going to be given to me. I proceeded to call centurylink to find out why this happened and they said they wouldn’t allow the technician to work overtime even though my services were scheduled to me installed from 2pm - 6pm. We all know they give us a time frame of when they are going to be out to install things and it’s horrible. I sacrificed my day and took the day off work just to wait for this and I still don’t have internet. Another note, the technician or century link didn’t even take the time to call me or email me saying they rescheduled my appointment to tomorrow due to issues they couldn’t explain is what a customer service rep told me. With this being said, centurylink is the worst and I don’t think I’ll be giving them my business anymore.

Going on day 4 with no internet services and century link doesn’t care

I had my land line phone service through CenturyLink and had to cancel it. I had 'directory assistance' additional charges 2 out of the last 4 months billing cycles. The first time it happened, CenturyLink took the over $100 extra billing off our monthly bill. The next month the bill was correct. The following month I received another $79 dollars for directory assistance calls the my wife and I never made. (only two in our house). I called up again to have these extra charges removed from my bill. They refused to remove them and insisted the directory assistance calls were made from our phone. We never used directory assistance in the 20 plus years we had our land line-why would we all of a sudden start using it now? I paid the final monthly bill and refused to pay the extra charges and told them in writing and on the phone these charges are in dispute. I received another letter from them stating they are turning my account over to a collection agency. Wow-complete scammers and slamming accounts with extra charges because everyone is dropping their land line services. I hope they go bankrupt!

Absolutely horrible! I left *** simply because I was paying for things I wasn't using such as home phone and cable. I went to centurylink for yea you guessed it INTERNET ONLY!!!!!! Easy does it I thought called had equipment mailed to me hooked it up and GO! NO! Instead the wonderful agent I spoke with said I would have to pay 50 dollars to get started so I did however he needed to call me back so I could go deposit money in my bank, I told him 15 min. He called me back in 10! Go figure when they want money those calls come easy and QUICK!!! Card never saved on file so when I'm thinking the bill is being paid 60 dollars a month as said by agent and will never change automatically it's not, first month no problem month 2 no problem. 4days into month 3 a disconnection. Letter in mail which mind you I never recieved anything from them till this with a 376 dollar unpaid bill for internet and landline service which includes long distance with a whopping 98 dollar charge a month!? My 3 cell phones cost less then that!!! Oh and guess what no service now either so I call spend 2 hours on phone yesterday and told we'll call you back tomorrow and those charges will be removed and this whole thing will be resolved and services back on so sorry for the inconvenience... well here I am next day still no call like promised (of course it's not pretaining to them getting money) and no resolution. Still a 378 dollar bill because now I have to wait 48 hours for them to talk to agent and see if I really said internet only!!?? Like he's gonna say oh yea I messed up!! Lol.. absolute horrific very unhappy very disappointed.

They coerce you into late fees in the west coast by not having extended hours and having extremely long hold times. I have been unable to speak to billing after work. EVERY TIME I call i'm on hold for over 30 mins, out of work at 530pm PST and in at 630am PST. Can NEVER get with a boiling specialist during lunch hours either.