Lumen Technologies

I have requested new service to my new address. I have set 3 appointments and they have not shown up or called me. They have not sent me any communication through email. They have not followed through on appointment times and have lied to me multiple times about their communication policy. They have hung up on me. I am still without internet service and Centurylink does not seem to care. THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!!!!! I wish I could give you negative stars.

Internet has been out for well over 24 hours. Through my apartment complex I am not allowed to have any other internet provider other than CenturyLink. Why do I pay to not have internet. It is ridiculous and even when I do have internet access it’s super slow. I pay $45.00 for 7 mbps. Customer service is not helpful. I have had multiple issues over that past few years with CenturyLink. I even canceled my service for a period of time and just didn’t have internet. It’s really sad when a person would literally chose to not have internet over the service provided. I wish CenturyLink in general was a better company or just completely shut down in my honest opinion.

After my mother passed away in March of this year, I had her phone put in my name with Centurylink for about a month, then I transferred it to another company. I was going to bundle phone, tv and internet with them, but the next I called them back and told them I was keeping what I had. I have ***,, phone and internet with ***. I have tried numerous to find out what my bill was for the month I had. I called them numerous times and was placed on hold for long periods of time, then transferred to another person. They said my bill now is for internet tv and phone which I do not have any service with of any kind. I have talked to them online and did not get anything accomplished. I emailed the headquarters regarding this matter, but no response. They sent me a disconnect notice for services I do not have and a bill for nearly $200. All I was trying to find out was what my bill was for phone service for the month I had.

Have tried reaching centurylink through Twitter, main customer service number as well as number prompted before submitting Revdex.com bureau. Have not found a solution as reps have been unable to solve the issue. Received this email:

This is a friendly reminder to return your CenturyLink High-Speed Internet leased or replacement modem. Equipment not returned within 30 days of the change to or cancellation of your service will incur a fee of up to $150.00 plus applicable tax.
We've made it easy to return a CenturyLink leased modem. Please visit www.centurylink.com/returns and enter your account number and your last name to print your prepaid shipping label. Then, follow the instructions on the site to return your leased modem. Thank you for your prompt attention.

This email mentions the following details: Account: *** Order: *** The issue is that this is not our current accountnumber. Centurylink only makes bills available to me going back to August 2017 and our accountnumber since that time has been something different then what is referenced in this email. We have been a customer of centurylinks since January 2016. I'm afraid they changed our account number without telling us at some point and am now trying to collect on leased equipment that does not exist. All of our equipment in all of our dealings has never been leased. I'm afraid century link is going to bill us for equipment that we do not have.

Well the good news is the internet worked 75% of the time. The bad news? They are incapable of correctly transferring over an account to another individual, and will try to bill you even after 2 separate assurances that the account you once had in your name is now in someone else's name. They insist if you jointly call, both new and old account holder, this will resolve the issue. So I did. Cue 8 months later, when I receive a huge bill in the mail with MY name on it, even though I transferred the account and was assured my name was off of it 8 months ago. The first attempt at switching, they retained my banking info I had removed from the account ahead of the changeover, and used it to automatically charge me anyway! When I called to ask how something like this is ever allowed to happen, I was given vague answers, none of which explained what they do with customer information. Good luck trying to get any real confirmations that credit affecting issues like these will ever be handled. I work in customer service and I understand it can be difficult, but Century Link's policies and procedures all but allow employees to help frustrated customers, leading to a cycle of wasted time, unproductive phone calls, and general dissatisfaction.

Use literally anyone else for service, and hopefully that will end the monopoly that allows them to behave like this towards consumers.

I have had this internet provider for over 20 years at the same location. I have always had problems with my internet not working , slowing or intermeitting working. I have had them out over 100 times easy to do repairs and or tell me there is nothing they can done. They changed my main line from the street to the house. Also every technician has a different story. One will tell me one thing and another will tell me something else. What I have been told is that the line from the main box is old and needs to be replaced. But that they will not spend the money as it is very costly. I have also been told that the box is so far away. I was offered 15 GB and they implemented it but later realized that the line would not accommodate that speed as it had to far to travel so they down graded my to 8 GB. Also the box needs to be replaced and or add another box to accommodate all the service that is in this area as the area is growing with many new homes.

On July 2, 2019 my phone line was cut by a down tree. I contacted Century Link for repair service. The repair team came to my house and stated they could not repair line due to access alley being blocked. I received a call from the service tech. supervisor who wanted to meet with me at my residence to review the work area. He contacted his employees and advised that the repair could be completed with use of ladders, at that point I was advised repair would be complete by Friday July 12th. I arrived home on 7/12/19 to find that repair had not been completed as advised by supervisor. I contacted Century link on Monday 7/14/19 to inquire why repair was not complete. They gave me some excuse in regards to the repair and came later in the week to complete. On July 18th I contacted Century link to inquire about credit as I was advised during initial call that they would issue credit at one time after repair was made so not to be issuing small credits. As of this morning 8/12/19 there has yet to be a credit issued and after contacting Century link it appears that there has been no work on the credit issued and have been advised it will talk up to an hour for a supervisor to return my call to inquire about the credit.

Ive been without internet service for a month. Ive scheduled two appointments to set up internet (one july 5th, the other august 9), and they no showed both times. Those are two vacation days I cant get back. CenturyLink has an exclusive contract with my apartment complex so I can't go with anyone else. The reason I havent gotten internet, apparently the building cant support it. So now im stuck with a 12 month lease and no internet.

I was screwed around over 2 times by multipe employees of this company. They are incompetent. Everytime I wish to speak to a manger they refused to let me speak to one. They arent capable of taking care of their customers or handle their services properly.

TERRIBLE company! Stay away at all costs! Finally cancelled our internet service because it never worked. Was charged an extra month and a half and when I called to talk to customer service about it I was treated incredibly disrespectfully and hung up on. Ended up talking to three different people and was give 3 different "cancellation dates" that they had in their system. When you're dishonest it's really hard to keep the lies straight. Wish I could leave a review of 0 stars.

This is the worst company and I thought the IRS was bad.
Our service has been out for 4 days. A tech was supposed to be out today to fix it for the 2nd time they rescheduled after I just paid the bill for the month. Each time my internet goes down they say they will give my account credit for the down time but never do. I am sick of this ***.

I canceled my CenturyLink service, and am trying to print a return label for the modem they provided me, but I am not able to do so using their automated service: https://www.centurylink.com/home/help/internet/modems-and-routers/print-a-return...⇄

Despite confirming my account number multiple times, I have been unable to use their automated service to print the return label. When I tried to use their chat service, they said there's nothing they can do and asked me to call customer service. When I called customer service they said there's nothing they can do and that I should use their chat service. They cannot even provide me with an address to which I should send the modem. They are going to charge me $100 for a modem that hasn't been returned, but are not providing me with a method or even an address to which I should return the modem. It's worth noting that I'm returning the modem because CenturyLink was never able to provide me internet connection service at all.

4 repair tickets to dsl and landline in 6 days

I have paid for services I was supposed to get installed today. Now I get a email stating not til the 19. Two weeks from when I was originally told. I have tried to call every contact for them, either it’s closed or they state they can not assist me. I want my money back but now I am unable to access my account and no one to talk to.

This organization has major problems with ordering, delivery, installs, support, billing, and tricky sales people walking door to door. I erroneously decided on 2017 to give them a second chance but they failed miserably. The promises made were not to be met by the installing team. When I needed to have it's installed location moved to work in our house they were going to charge for the second visit. I reconsidered the decision: slower speed I'd have by changing back, their failure to fulfill their promises again so I cancelled. I returned the equipment and was told via support over the phone no charges would be required as it was within the month of delivery and the installation didn't meet expectations.

Two plus years later a collection notice arrives and nobody at Century Link can do anything to rectify their error. I'm left with working it out with their own collection department (which seems odd to me--usually "bad debts" are sold to outside companies).

I spent five hours today speaking with 5 different departments and was routed back to where I started. This is how I learned of their internal collection department....

This is the second time Century Link had failed for me and I'm happy to have *** instead with faster download and upload speeds even during peak period.

Century Link uses shady door to door sales, doesn't have a useful customer support system, and IMHO counts on people wearing down to erroneous demands for inflated and incorrect bills to generate revenue.

The business practices are very legalistic, support is convolluted and cumbersome, and their products are inferior from my perspective. The speeds I was promised were unavailable and the installation wasn't going to as promised. Now it seems there is no recourse but making a Revdex.com claim to try and get them to follow through with what they had told me was to be done. Their support records (recordings for training, etc) would validate these claims.

So beware of over promised capabilities and keep track of everyone you talk to forever. It may be necessary to get them out of your pockets.

--

My phone and internet started having problems on or about July 20th 2019. I had noise on my home phone and no working internet service. I started to notice late at night my internet would come back and work fine but then it would stop working any other time of the day. I notified Century Link of this problem and they said they would have a tech come out to look at the line in ONE WEEK. I took the day off of work and waited around my house, no one came, no one contacted me, and the issue remains. Now (at work) I was able to look up on their website and they just pushed out the repair another week and never contacted me.

I have a copper loop for my service and believe the issue is a bridge tap on the line.

I’ve been waiting for TWO MONTHS for my service to be installed. They have canceled and put my account on hold numerous times. I’ve been lied to a half dozen times. Now they say it’ll be another week. I want someone out there today! They are the most dishonest company i've ever seen. They will outright lie to you. Stay away from them!

Original completion date of installed service was 7/19/19 by 5pm. Company/tech no showed and did not call to explain why. After contacting “customer service” several times to get a valid reason why( and having to ask to speak to a manager), I found out that our service is not scheduled to be completed until 12/31/2019. I have contacted customer advocacy (Case #: ***) who says they are working on the issue but can not get them to respond with an update on the status of work.

The reps. have stated that there is not enough ports to connect any more internet connections for the rest of the homes in the new construction neighborhood. But they don’t have a reasonable time frame of when it will be installed besides 12/31/2019. It is the only internet service allowed in the neighborhood.

I'm being billed for century link internet service I never received or requested!! $267.40. I have *** for the last 15years! I've called century link, talked to bill, and it manager travis says system says it's active and I must pay $267.40. Travis says century link came to my house on june 3,2019??? Installed century link internet! Lies!! Lies!! Now they says account is now closed, demand $$$ plus return moderm I never received!!!

I cannot believe these 2 persons I have spoken with are called "customer service representatives". The first one was to transfer me to another agent when I told him I couldn't understand him with his accent, so he dropped me off the line. Called again and this 2nd person kept talking about things I did not call about and would not stop to listen to me when I tried to speak. Unbelievably RUDE. So I still do not have any information regarding my inquiry.