Lumen Technologies

CenturyLink keeps charging me for a reconnection fee when my service has not been Disconnected. I've spoken with a supervisor. The last person I talked to told me that because my account was submitted to be disconnection so when they have to submit it to stop the disconnection that they automatically charge me. The fee is $25. I'm a senior citizen and army veteran. They should not treat people like this. When I call they are disrespectful.

Also, when I signed up for services. They said it would be $55. I pay more than $55 monthly.

I set a transfer date to move my services to my new apartment on July 26th. They disconnected my services a month before hand. I spent hours each day over the course of three weeks trying to get internet at my old apartment before I actually moved. They admit they screwed up but still did nothing to fix the problem.

Terrible service and I do not ever want to do service with them again

the only way I would ever go back with them is where there are no any other internet companies and they are the only option I have!!

Customer service sucks! they will take up your time without solving any problem! They are always sorry for everything... they have no clue what is going on about how they are supposed to help the customers and I also don't think they get trained well enough in order to help customers.

Where do I start with this company, what a scam - if you have another option for internet just go with them, seriously. When you set up your service they will give you a window of time of when the tech will come out. If your window of time is from lets say 8am to 11am. Call immediately at 8am and ask where the tech is, because there is a good chance he/she will not show up. I had a no call no show, I took time away from work to be there. However the tech said he showed up sat outside for 3 hours, I saw NOBODY!! He also said that he called me completely ridiculous, and because he said he showed up during the window of time they couldn't do anything for me but set up a new window of time a week later. My second issues with this company a month later is with the auto pay feature. I signed up, got confirmation that it went through, got a bill emailed to me that said $65 is your bill and that you are enrolled in auto pay there is nothing you need to do. Come a month later I am un-enrolled in auto pay and have a $30 'account adjustment' on my bill and that my current bill is for $176. I call in asking why I have these fees. After four phone calls being hung up mid conversation, I confirmed with my cell service provider I was having NO connectivity issues, they tell me that its because I messed up doing my auto pay even though I received multiple confirmations that I did it right. After a lengthy conversation I was made to pay the $176 + a $3 processing fee(what a joke) which comprised of the previous month internet plus this months plus the account adjustment and will supposedly be getting a $30 credit to next months bill. Which I HIGHLY doubt will happen. However what I didn't know was that the account adjustment wasn't the 'late fee' that I was wrongly charged!! it was hidden within the bill and I wasn't aware of it until after I had paid. the call rep never even thought to tell me this. such deceptive practices by century link. Currently averaging $75/month for $65/month internet due to random fees and account adjustments.

I ordered a 2nd line on June 5th to be installed in my home to boost performance for my phones/tablets/computers. They promptly sent me a modem in the mail. The original install date was June 15th and that day came and I spent the entire day waiting for a tech to come and approximately 3:30 that afternoon I opened a chat to find out what was going on only to be told that the appointment was cancelled and rescheduled for Thursday June 27th. I never approved that date and nobody reached out to tell me. I had to reschedule again for yesterday July 13th. A tech did show up this time and informed me that he was there to simply “make the wires connect the house to the network.” So I opened another chat only to find out that I have to have another phone jack installed in my house. I now have to wait until July 27th to have another tech come out and install a jack. Now today July 14th I receive an email saying I need to return my HSI equipment. Why would I need to do that? I didn’t cancel any services. Opened up another chat where the “agent” tells me I have an open service call that will be completed tomorrow. So here I am without internet that I have a feeling somehow they managed to disconnect my original line which oh by the way I can’t get those speeds anymore, when after 2 months all I wanted was a second line to be installed. Oh and the tech told me yesterday that the highest speed I could get at my house was 10MB. I was told when I ordered the service it would be 20MB and then when I rescheduled for July 13th I was told the max was 15MB. The worst part is that they have a monopoly going where I have no other choice for internet besides going satellite. How do they really not care about their business practices?

On two separate occasions in the last 2 months, Centurylink has signed me up for a home telephone service that I did not order,as I only requested to increase the speed of my internet slightly. My bill has doubled due to their error. I got it fixed the first time. The second time, I saw via an email that said I had a home phone. I called on July 5th , and the agent told me that I only have 40mb download for $45 amonth. I just got my bill and it's almost doubled. Their website states that I am unable to even view my services online, making it impossible to view or change their deceptive changes.

I'm a Century Link customer who is running a business from my home. I rely on Century Link to do business. In June 2019 for 10 days, and now going on for 11 days in July, I have had no internet service. The first time the technical issues were resolved for about 2 weeks before happening again. Promised a refund. None was given for that bill cycle. Now a second time, starting end of June, my service is out and repair was scheduled. I took time off of work. No one showed. I called in, "a system error occured" and they changed my service date from 7/1/19 to 7/9/19 (this takes place on 7/1/19). This week, I have now taken 3 days off of work for the 7/9 appointment and no one has showed up for repair. I call in and I'm on the phone for an hour each time without resolution. I've requested a refund (I haven't had service all month, yet they bill in advance of the service month so I've paid for the services) and they won't give me a full refund because the month isn't over. They're holding money and not providing services. This is also feels like a violation of my freedom of speech / first amendment rights. I'm paying for a service and it's not being delivered, it's stopping me from working and exercising speech plus, I'm not getting fully refunded in a timely manner. Please assist me in resolving this issue. I get on the phone with CL for 30-60 minutes at a time an get passed from person to person with no resolution. I've tried web chats, etc. Still no service or repairs. I'm waiting again today, 7/11/19 from 1-5pm pt. I can't work because I have no internet. I can't leave because if they show up while I'm gone, I'll have to make a whole new appt.

I am attempting to recover my 800 number and have it moved to Century Link. After 2 months of filing form after form and getting an endless run around I am not able to get them to act, much less reach someonhe mor than once. They don't se4em to care that this issue is costing thousands of dollars in lost business. I have now contacted the FCC and written a letter to their Executive Escalation department....because the phone line does not work!

I cancelled my phone service February 27, 2019. I had a Credit at that time of $27.22. Today is July 11, 2019 almost 5 months. I have been lied to over and over and still no refund check sent as they have told me twice now that it was sent. My address has been verified. Email verified. Phone number I can be reached at verified. I am now calling everyday with nothing still. I called the Cooperate office as well and of course NO one ever answers even after calling over and over for hours. It is the principle of it all at this point. A company would never stand for you withholding their money, so how is it right they can hold ours? I want action and I want my $27.22. I

I was sent to collection for a account that was supposed to be closed but wasn't. Spoke to a number of people at CenturyLink, and the reason changed of the course of time. They made an error and want me to pay for it.

This company has had a monopoly in our community for 20 years and have always treated there customers poorly. Ive had internet through them for over 10 years and I really have never been satisfied with my service and the recent service has just been aweful. I moved about 6 miles away from the previous location I had them and when I moved and called to change my service location I asked if we were able to keep the same speed for the same price and was told that yes. Well they came out to set up our internet and the tech told us that they couldnt offer the speed I had been getting and the only speed they offer is 1.5 mbps for my location but he would try to see if he could get us more. After a few phone calls and a trip to our local hub he was able to get us 4 mbps for 40 bucks a month which is what I payed for 10 mbps at our last residence. So being annoyed bc they are the only offering we bore and took it then a month ago our internet was going out like 100 times a day and our speed was aweful less then 1 mbps. Called up centurylink to get it fixed it took 4 calls b4 they ever sent anyone to come out to find out a line was bad on our road. But when I was talking to the centurylink tech on the phone she said we are getting more speed then what we pay for like it she was doing us a favor and when the guy came out to fix our internet he informed us that they were slowing our speed down to 1.5 mbps while keeping the price the same. He also said that the tech were not allowed to up our speed anymore so for a month now we have been having to deal with such slow speeds I cant even stream the movies I bought on my xbox without constant buffering. This company has put zero effort into updating their infistructure so they can offer their customers the service they deserve. In 2019 its rediculous that the best internet speed I can get is 1.5 mbps. If there were another company here I would change in a heart beat. Avoid them if you can. They dont care about offering their customers good service.

I have had sevice with this company for 4 to 5 months now has been nothing but problems internet lags bad they refuse to fix and house phone I can't have a conversation static electricity noise going through phone disconnects my calls I pay appximaly 125.00 a month I call in to complain I get oh well we will send tech out tech never shows thay call in a great blue moon have attitude tells me my stuff works just fine and it clearly does not so I pay bill for services that does not work the way they claim Revdex.com Please help me

Each time I call CL, the live person puts me on hold, these holds often exceed 90 minutes. I then get hung up on or ignored. Either they put me on hold forever or the hang up on me.

I would first like to state that I haven't changed my address since I started using CenturyLink around 2011. Since April of 2019 I have had problems with CenturyLink not delivering my billing statements. After calling about April's statement throughout all of April and May, I finally received it at the first week of June. I haven't received May's or June's billing statements. I'm not hopeful that I'll receive July's either. I have repeatedly called them each month about each month's statements and they always tell me that they didn't have the apartment number on my address form and that was fixed with each call. After four months of this, the problem isn't corrected still. I switched from e-mailed bills to regular mail bills a few years back because they refused to e-mail them to me for an unknown issue. I have to pay $5 extra each month for the paper statements. That means that I have so far lost $10 for the past two months. I receive notices and other things from them with no problems. For some reason, they don't want to fix my billing issue. I am using their direct withdrawal so I have no idea how much I am paying from month to month unless I call them (which I don't think I have to do if they send me the bill) since April. When I call them, they don't seem to care that I have this issue. If this continues for much longer, I WILL be seeking another internet provider!

I called Century Link in the beginning of June to set up service. I was told that we would have no issues getting service in our home. I paid a $50 deposit. When the gentleman came to our home to install the service, he let us know we were actually not in the service area and would not be able to get internet service. I called the same day and I was told the account was canceled and the refund check was being sent out. I have since called three times as well as spoken to customer service via chat on Facebook only to be told the check would be sent out. Every time I call I am told that the check is being sent and when I call to check in I am told that it still has not been sent. The employees I spoke with admitted the ball was dropped. I asked for the check to be overnighted and the rep first said she had no way of doing that. When I pressed further, she said she would see what she could do. Century Link is now ignoring my written requests for the check to be sent via overnight mail so I am proceeding with my complaint as I told them I would do if they refused to answer me.

I had a past due balance of $53 and I went to pay out it on the website. Horner my $53 pay due bill is $185 due 7/27/2019. Today is 7/3/19 and I paid $54 of my bill on 6/10/2019 the remaining $53 was due on 6/27/2019. Just a week ago. They are telling me to pay $185 or have my service disconnected!! This is absolutely absurd! And very sharkish business practice. And I have asked for the phone service to be removed and they still have NOT done so, they keep charging for the service I don't use or want.

9 months ago I had CenturyLink install the Internet at my home. The install required an Internet line be connected to my home and the line was left above the ground. The technicians that did the instillation said it would be buried within two weeks. It’s been more than 9 months. Recently, I’ve made numerous attempts to get them to come bury the line, but nothing has happened. Very disappointed!

Terrible customer service, they are always "very sorry" and want to help, until they hang up on you or put you on hold for an hour and then hang up. They schedule technicians to come out, which never arrive, tickets are marked "closed" and "resolved" without anything being done. The internet cuts out every 5 minutes for days on end, but centurylink says everything looks fine even though there are a thousand people on Twitter who say there internet is down (again).

I disconnected my service 1 1/2 yr ago and I am still being billed. I made 3 payments after I disconnected my service cause I kept being billed. At least every 3 months I get a bill. I call and after numerous calls and numerous CS reps and on the phone for hrs I feel like the problem is cleared however 2 to 3 months later I get another bill. I've was sent to collections in Sept/2018 I called and it was cleared. I just got another bill from different collection agency. I called century link to 5 different numbers and spoke to 12 different people and no one was able to provide me with any info. I called the collections agency and they informed me I was being billed for equipment which I return over a year ago.

They have horrible service. Internet has been out going on 4 days. Received a text stating that the repair was fixed, and it still was not fixed. Called several times only to be told the same thing.