Lumen Technologies

CenturyLink continued to bill me for two months after I discontinued services. This company overcharged me and now has sent me to collections for a balance according to reps no longer exists. I spoke with a rep in April, 2019 that stated that the balance was 0 and that the next time *** (collection agency) contacted them it would all be corrected - I recorded this call. I have still continued to get collections notices. Called CenturyLink today again and now they say I have a balance. I requested to speak a supervisor and have now been left on hold for 18 minutes and 51 seconds.

I lost service due to a power outage in the area. I called, and they told me that there were no outages in my area. After a few calls, they were aware of the power outage. After a few days, they told me that the outage was fixed and everyone else had service but me. I saw the repair truck on my block a few times over the next week. They set up a repair appointment with about a three-week wait time. They never showed up even though we had to arrange for someone to be at the house for a full day. Beyond that, there were some slow speeds, and it seemed difficult to find out what my minimum guaranteed bandwidth was. It seems like this should be readily available on the bill so that people know what they are paying for. The lady who handled the disconnect was friendly and helpful.

Terrible customer service representatives, they don't care about you at all. Promised to have my new service installed 5 days ago, and every day they don't show up and try to reschedule for the next day. Then the next day they don't show up again. Going on 5 days of trying to get a tech to come out to install internet for me in my new home. They don't return calls, don't return messages, don't follow through on their promised appointments, and waste my time. I've had to miss work, and my daughter has had to miss college classes waiting around for them. Don't waste your money on these fools!

Our land line stopped working sometime the week of July 17. On 7/21 I called to report the down line and was told the tech would be here on 7/28. I called them and requested a tech sooner but was told that was the time avail. 7/25 I received a text stating that the tech would be here on 8/6. That will be 3 weeks without landline service. Our security system in operated thru the landline.
Leaving us without security protection.

I originally set the order up July 9, 2019 I was scheduled for an connection date of 7/14/19. 7/14/19 came and no tech showed up so I called customer service and was told by agent Dustin that the agent who originally scheduled my appointment put the wrong date they had me in the system for 8/14/19. I made Dustin aware that is not acceptable I was given a new install date and promised a gift card that never arrived. On 7/18/19 the tech came and connected it from the outside but no modem was shipped to reflect the new install date it was still scheduled for 8/14/19. So I called again to find out what the status of the modem and was told it was never shipped and they would send one out which will arrive 7/20/19. The modem came 7/20/19 I connected the modem and started using the service. On 7/25/19 my service went out and could not be escalated through the technical support department. I was told a tech had to be scheduled the earliest date would be 7/29 which again I have only been able to use the service for 4 days but have received 2 bills already for my next payment due. I work from home so it is very important I have good service and a good connection. I am furious with the turn around times and the speed of customer service to escalate issues for paying new customers. It has been one thing after another I even called the number provided to speak to a supervisor but could not get on one the phone only customer service reps that don't have authority to make decisions.

Absolute worst customer service. They run you around the company transferring your call from department to department, then hang up on you. Their internet service is spotty at best. You can't get anyone to help you. The only way to talk to a company employee is to go to their booth in the Varied Industries Building at the Iowa State Fair in August. The only way I will be able to cut service with this company will be to close my bank account. This means I will need to redo all my other automatic payments. Revdex.com will not let me rate at zero stars so please take the one star rating as a negative one.

I had internet and cable through Century Link. In January of 2018 I downgraded to internet only. At this point they set up an additional account and started billing me for internet only. They never closed the other account and billed me for this one as well. When I complained that I wanted a refund for the 18 months that I charged they said I should have noticed it sooner and they would only refund me for 3 months. The amount I feel I am owed is almost $1400. When I complained that I did not even have 2 modems to have 2 accounts, they said maybe I had my own modem. However, on the bills you can see they are charging me for modem leases on both accounts. I am wondering if an employee fraudulently obtained the modem and has been using internet at my expense. I tried for almost a month to get this resolved. They would only refund my 3 months and twice told me I should watch my autopay bill more closely

Internet service went out yesterday morning, called repair and they didn't try to help but instead said they would send out a technician but the earliest date they had was 8/7/2019. The representative was rude and not helpful, asked to speak to supervisor several times they also advised I either take that date or dont have service. I advised them that I work from home and my family depends on my income, I need internet to keep my job and they didnt care or wasn't helpful at all.

6 weeks ago, I had CenturyLink install fiber internet. The technician that came out was great, and although the install was a little rocky, overall no complaints about that. However, the "box" where we had to hook to was two houses down, and this is an active construction neighborhood. The technician told me the only way this works is if they lay the line through the neighbor's back yard, and through the empty lot next to me. He assured me that given the nature of the situation someone would be out to bury the line within 2-6 days. He left a note on the neighbor's door to let them know what the line was, but that it would only be there a short time.

About 5 weeks after the initial install, (on Monday) the line was still not buried, and the construction company began working on that lot again. They attempted to bury the line so they could continue working, but the line was cut in the process. From calls with CenturyLink, they could only come repair a week from that day (Monday). They had no ability to ensure it was buried though. A near full week without internet is rough, when your job involves being online. They ended up repairing it the following Saturday, which was a couple days early, which while nice, is still a full business week without service. The repair person did not stop by the house at all, did not let us know he was working on it, and did not let us know he was finished. We noticed the internet was back randomly, and I got an email about it indicating the repair was done. Upon inspection, the line was repaired above-ground again, and much like the original job, the line was taught and virtually anything touching it would probably cut it again. We talked to the construction company about it, and they acknowledged their mistake and attempted to be more careful.

However, two weeks after that, the line still remains unburied, and the line gets cut again (Monday) by the construction company who is just doing their job. After multiple calls and internet chat sessions with CenturyLink, they have finally at least confirmed the company who buries the line is scheduled to come Friday this week, to bury the broken line. However, the best they can offer for repairing the line is the following Monday. Which means another full week outage, within the same month of service. They also suggest that if the line isn't repaired prior to the burying company getting there, that they will have to be rescheduled. I'm not confident that I will have service back, or stable any time soon.

I need to be able to work from home for my job, especially during the summer with kids off school, and it's incredibly frustrating having two weeks without service within a single month.

My internet service has been out for over 24 hours. Centurylink has stated repeatedly that they are not willing to repair it until Thursday, July 25. I am a paying subscriber, and am being denied their service. I have told them repeatedly that I will not be available on Thursday, and that it needs to be fixed today. I keep being told that Thursday is the only day they are willing to fix the problem.

I cancelled my service with CenturyLink, paying an extra month in the process. Then I was randomly charged a reconnection fee after I had already sent their merchandise back and settled my account. I called multiple times and talked to many different people and departments to resolve, and each time they were rude, tried to sell me service again, or just hung up on me. I have already paid the 27$ I should not have owed because I can’t afford for it to land in collections. I am very disappointed with their service and the way they treat their customers.

I have nothing but negatives about this company. Half the time I get no access to the Internet.
I have asked several times to send me paper bills. Tried to pay my bill online, too.
Every time they ask me for another password. I end up paying my bill through a third company charging me for the service.

If I could give a zero star rating that is what I would give.
Sold me a 15 (fifteen) Mbip package when their technician says their equipment cannot support more than 10 max.
A comedy of errors, duplications, equipment not sent, service alterations, mistakes, ill-trained customer service staff, appointment changes without notification and a total lack of interest from their tech programming staff. I must say, however, that their technicians on the road were at least honest but said they have the same trouble getting any support whatsoever from the organization.
Turns out they inadvertently programmed my service to 1.5 (one point five) Mbips (10% of what I paid for) and it took literally hours of phone calls to fifteen (I am not exaggerating - I have all their names and employee numbers) so-called customer service staff including two supervisors to get even a partial resolution.
They have tried to charge me $100 for equipment they said was free, They scheduled a physical appointment for which I took off work, then rescheduled it for later without telling me, They also had the problem incorrectly stated as a telephone problem not an internet service issue so, if I hadn't called again they would have sent a tech out to cure a non-existent problem.
This is the most inept, disinterested, lackadaisical and incompetent company I have ever had the misfortune to deal with and I have worked in many places around the USA and the world. All this is made even worse by the fact that they are the only service provider for my area.
My advice, if you have a choice, avoid Centurylink like the plague - whatever they charge it isn't worth it.

Typical Telecom giant. Mediocre internet service. Decent price for your first fixed contract and then they hike the rates and hope you won't notice. Super scammy billing practices. If I hadn't been paying attention my bill would have gone from $33.98/month to $107/month. Ridiculous.

I tried paying my monthly bill since 7/18/19 and have been getting error messages online and on my phone. I thought it was a very unusual occurrence. I initially thought that there was something going on with my connection and so I had gone to different places to get a secure connection in order pay my bill. There was no avail. I had tried calling customer service and technical support but their IVR system rejected my account number. I have tried several times but nothing worked.

I had attempted to pay for part of my bill today and part of my payment had gone through, on the usual pattern that I pay for my bill, which is on the latter half of the month and the beginning of the month. What has happened is that Centurylink disabled my account so that it can become past due before the indicated due date of 7/20/19. So what has occurred is that they have muscled me out so that they can disconnect services. It is illegal for them to slow down the bandwidth and disconnect before the actual due date and disabling my account that I cannot make a payment on time and disconnecting my connection. That constitutes fraud as its basic definition. I want my account to be active and for them to immediately re-establish my services. I am at the point where I will take them to court, if needed here in Arapahoe county.

Ordered only phone , that's it ordered phone service with a phone company May the phone stopped working line issues , June the phone had stopped working 3 times lasting 3 to 5 days each 2 cable replacements and one NIC replacement, now in July the phone has stopped working again, line issues I imagine this is for a SR Citizen in a group home environment. She is not able to drive and her phone is really all she has. The tech is scheduled to come out Monday... Tuesday I will be calling *** for VOIP add to her internet service.... Did I mention this is a PHONE COMPANY.....

Worst business I have ever encountered. Forced to do credit checks, lied to repeatedly. Garbage customer service. It is unfortunate that I’m forced to do business with them. Almost worth the 40k to have another cable pulled into the subdivision. company

They charge way too much a month and you do not get only 10 mpg. Have had them for 20 years and have to speak with someone from the Philippines that do not know what they are doing! In the last month have had over 14 days with out service and it just keeps getting worse!

Realized our phone was not working on Sat., July 6th. Called to report outage on following Mon.
Could not get anyone to follow up, no work order for repair man. They would run their so called test and tell me, there was no problem here. Finally after the 4th call, I finally got a person that sent a repair man out. Our problem was a broken wire about 1/2 mile from our home. Poor service. The repair man was great. Had it working in about 30 min. We are considering dropping this service.

On June 24 2019 I was supposed to get internet service from century link when the tech came out he said he couldn't do it he had to run wires from the house behind my house. He said he put a note on the people door to contact them so on the 25 I haven't heard anything so I called and the CSR I spoke with asked me to go over there I told her its the people on the street behind me I don't know them and its too much going on in this world to knock on random people door. So I asked for it to be cancelled and I wanted a refund she transferred me the CSR I spoke with said he cancelled it and I would get my money within 5-7 business days well those days passed no refund and I got a bill for 176 dollars I called back got the run around asked to speck with a supervisor he gets on the phone and he said that they don't do refunds back to your account it takes 45day and it comes in the form of a check I said so basically I've been lied to I asked for email confirmation of the cancellation he said he would email it and I've yet to get it and I also got another bill. I feel this is fraudulent activity and I want to contact y'all for help I just don't want to continue to get billed for service I never got and it affects my credit