Lumen Technologies

Account *** I called Centurylink to order internet service to my address. The Tech came and said NO WAY can he install it, there is not D-Mark to install it that only *** Internet is available I will Cancel your order. I have called 3 times telling Centurylink’s customer service this and they were to cancel contract and all billing. I demanded the account Canceled and Demanded that my credit will not be marked as I will file Federal Criminal Charges. Centurylink has gone ahead and keeps billing me anyway in hopes people pay the bill for fraud ant profits Pyramid Scheme. I am a Senior Citizen in which this company is attempting to take advantage of, I have never had any services by this company.

On November 30, 2018 I cancelled services on an account and was told that I would not incur any further charges on this account from the time I cancelled. In December I received a full bill in the mail for $73.99. I contacted the company to inquire on said bill and after some lengthy discussion was informed that I would be getting a credit in the amount of $83.86 and received a statement from them with a billing date of 12/19 showing a total credit of $83.86. On December 26, 2018, an autopay deduction was taken out of my bank account by them in the amount of $73.99. Again, on December 27 I contacted them again to inquire about removing funds from my bank account when the account had been closed. They informed me that it was my responsibility to withdraw from the autopay option at the time of cancellation. In my opinion, at the time of disconnection the autopay feature should be stopped by the company, not the consumer, and informed them as such. I got more runaround from them and after a bit of a debacle was informed that I would have to wait until the end of the (then current) billing cycle and then receive a refund check within 7-10 business days for $73.99 (not the $83.86 I was told previously). Taking New Years Day into account, I had not received my refund by January 14th so I again contacted the company to inquire. At that time I was informed by them that a refund check had been issued to me in the amount of $73.99 on December 28, 2018 at my address which was verified by them over the phone. When I told them that I had not received it yet they told me that they could not do anything about it until January 29, 2019, at which point they would cancel the issued check and re-issue a new one. As of January 16, 2019 I have yet to receive my refund check still even though the original 7-10 business days has more than passed. If I were this late making a payment to them they would most certainly have been trying to contact me and disconnected my services plus charge me late fees.

We had 25 mpbs at our old location. We moved and were told they could only provide 10-12 mpbs, which is not enough for what we need. We online game and have quite a few devices going at the same time. I explained this and said I would need to cancel. They said I would be charged $200.00 for breaking the contract. I said that the company is breaking the contract by not providing the same quality of service I signed up for. The lady agreed and made a note in my file. She said it was an automated charge, but that I could contest it when I received my final bill, by calling the number on the bill. I asked for the number ahead of time, but was told she didn’t know what number I would need to call, but that it would be on the bill.

I had to call them a second time because they charged me for a full month, when I canceled on the 3rd of the month. They took care of that. At that time I confirmed I could contest the cancellation charge again at that time. I was told that I could. I asked if she had that number, so that I could call early, I again was told no.

My husband checked the account and they charged me $196.00. It is due next week. The online bill has no details as to why I am being charged. I still have not received a hard copy of my final bill with the number I need. (I have had all of our mail forwarded to our new address). So, I call the normal number. I am passed through three people. On the third one, I am disconnected.

I call back. This time, without being transferred, I am told that I am in breach of contract and I will not be getting a refund. I calmly explain that I am not getting the service I signed up for. She said so long as I am getting any service, I cannot contest the bill. I ask to speak to a manager. She refuses to do so. She told me 12 mpbs was good enough. I tell her again that 25 mpbs was just enough and that sometimes would lag. I say that it is poor business practice to hold me to this fee and I want to speak to someone else or I will be reporting this company to the Revdex.com. She then hung up on me.

I will be reporting them through an official complaint, but saw there is another number I can call before officially reporting. I will try this tomorrow, but thought that my experience thus far warranted a buyer beware message.

I will post an updated review after trying this latest number.

On November 4th 2018 I called CenturyLink in reference to Internet connections issue we were having at my home (Wi-Fi was not connecting).
A CenturyLink technician came out to my home and informed us that the problem was the phone jack.
He changed the location of our jack from the kitchen to a bedroom and claimed that would resolve our problem.
On November 14th 2018 I called tech support because the internet was not working again. The trouble shot it and claimed that it was repaired.
On November 24th 2018 I called tech support because the internet was not working again. Again I was given CenturyLink tech support walked me thru the same steps and claimed that the service was repaired.
On December 4th, 2018 I called tech support again and again was only given a temporary fix
On December 25th we had a statewide outage and I called again.
On December 27th we were once again having problems and I had to call 9 times before I was able to get someone on the phone to assist me.
On January 6th 2019 we were having problems again and this time the Tech Support rep from CenturyLink sent a new modem.
We received it the next day and installed it and it did not work for long
On January 13th I called again asking for a tech to come out of my home.
On January 14th a tech came out to my home. When he called me he stated that the scheduling department had scheduled him between 9 am and 1 on a Monday.
Every time I have spoken to tech support I have asked them to schedule a technician for after 5 and on the weekends.

Trying to cancel my account, transferred 3 times and had to verify my info 3 times from the beginning each time. Seven trying to cancel I was told I had 2 accounts of which I do not and never have and that they couldn't tell me what the second account was. After telling them litres their system, they need to figure it out and tell me they got rude, after I told them I will not be spoken to like that they hung up on me

Cannot get my phone number ported to magicjack

Do not get CenturyLink! They are crooks! The promise what they don't deliver and lie! We live in rural Florida and they're the only providers here and know it. Our whole neighborhood despises CL! You will have dial up speed for the highest $$

Every time we get any wet weather our phone goes out. It is so bad that the county we live in has reached out to Centurylink and also put a story in our local newspaper for customers in our are to file complaints with the SEC. The provider needs to fix this because we lose 911 service when it is down and cell phones dont work in our area. This has been going on for a couple of years now.

I contacted Century Link to get an estimate to install a land line to a newly constructed house with no existing underground/aboveground connection to the structure. I explained this repeatedly to the first customer service rep, who assured me that they would install a new service within 7 days. After two months and 5-8 phone calls, a technician came to our address and told us that they weren't doing any trenching until April. During this time Century Link activated an account for the new line and began charging for service. The technician told us he would cancel the order, but we continued to get bills for the service. I have made multiple calls to the company to explain the situation and try to get the charges cancelled, but am still getting bills for prorated charges. During my last call the customer service rep, Mike, told me that they didn't have any documentation to support my claims, assured me that they did provide dial tone to our address, and asked if we did not have the funds to pay the bill and if that was the problem.

I have attempted to contact the company however, I have not been able to make contact. I am always disconnected. Please remove me from all marketing and stop harassing me! I am not interested in any of your products or services. You have called me 3 times a day for the last 3 weeks. I will never give you a dime, account information, or subscribe to your services JUST because your business practices are predatory! LEAVE ME ALONE! remove me from email, phone, text, and any and all forms of communication/ solicitation that are humanly possible!

I can't think of a worse company. Pay for 25mbps, receive 2 if you're on a good day.

We pay for 10mbs service and get less than 1MB’s service

For 35 years, I have been forced to use this company for land line phone service. ALmost every year, a winter storm knocks out the cable, which they refuse to upgrade or maintain. I lose phone service, which then means hours and hours of lies, dropped calls, missed appointments, more lies and inaccurate statements and days of no phone service. The line quality is lousy on a good day, and Customer Service is trained to tell expedient lies, never to actually provide the product or service or repair that is required.

As a CenturyLink customer, I had purchased internet, a modem rental and a home phone line. The modem they sent did not work and thus I was never able to access internet. I called CenturyLink and they sent a technician to my home. He was unable to fix the modem and advised I return it to the company, which I did. They said it would be a few more weeks until another modem could arrive. I asked them to cancel the internet and reimburse me for the weeks of internet and modem; services and products that were never working and thus never used. A phone representative for the company advised me to prorate my bill and pay only for the home phone line, which I did. She said they would adjust the billing for my account. They did not do so. Instead, they continued to leave the internet and modem charges on the account, charge late fees, and finally, submit it to a collections agency. I called several times throughout the progressive months and was continually transferred to different people. I asked for itemized bills to be sent, showing that the charges were from internet and the modem. They said they had no account billing record and no record of a technician sent to my home. I have spent countless hours on the phone with many of their employees and managers. They have been unresponsive, apathetic, unjust and unreasonable in their handling of my account situation. It is unlawful and unethical to charge for products and services rendered unusable.
Product_Or_Service: Internet and modem
Order_Number: *** Account_Number:

Terrible Slow internet, Will do nothing to improve speeds in our area. Holds a monopoly as the town's ONLY providert to over 90% of residential & business.

I woukd give less than a star if possible. I have dealt with these unethical, misrepresenting, fraudulrnt actions long enough. Lies about cost, speed, and everything having to do with their service. Run from century link as fast as you can. Don't believe the crap they try to sell you, it's all b.s. they will take your money monthly for substandard service and raise your price regularly. I could go on for days about my experience, but I've wasted enough energy and time on them just in phone calls to get what I paid for which again was lie filled lip movements that didn't materialize or even usually make sense to an intelligent person, fortunately for them, none ot these type of people work at century link.

Billing Account number: ***:

Century Link is refusing to refund the credit balance on our account in the amount of $13.33

We have written 2 letters and sent them several emails to their designed email address "***"

No reply.

Its been several MONTHS and Century Link is not taking ethical nor professional responsibility to refund our monies.

We moved to another city within Arizona in December, 2018. A month or so before this, I had called Century Link to transfer our internet. At the time, the customer service agent promised a $200 Visa gift card, and a post card would come in our mail box regarding how to claim that gift card. We have not received it, even though they said it would take 2 weeks. I called them two weeks after moving in, and they do not have a record of the call at all, but yet the services were transferred. When we initially signed up for Century Link Internet, we were also promised another $200 Visa gift card at that time, and we never received any notification about it, either by mail or email. So, this is the second time we have been promised something, and Century Link is not following through with promises made.

This company is fraudulently overbilling customers. I paid my bill in full and had a representative get me on a promotion plan for a monthly, no changing fee of $45.00 & whatever taxes for my state. I received my January bill and the customer service rep stated they are imposing a reinstatement charge on top of the regular monthly promo. Please note: my service was never cancelled/disconnected .
Ad and customer service rep in Arizona stated there were no fees or to existing customers.

Obviously CenturyLink doesn't care if customers complain but I'm going to do it anyway. We have had our home phone service with them for over 15 years because there isn't any cell service in our area and no other company provides land lines around here. Our phone suddenly stops working every couple of months and when I contact them, I have to chat since there's no way to call them. The chat takes forever, they keep asking for a phone number to reach me on and then it just gets disconnected. We had a grandfathered plan which they just cancelled for no reason a few weeks ago and made us sign up for a more expensive plan. The phones went out again 2 days ago and a technician was here yesterday. They worked when he left but today (Friday) they don't work again. Now we won't have phone service until Monday if the technician actually shows up. If you have any other choice besides CenturyLink, pick the other company. CenturyLink is terrible!