Lumen Technologies

CenturyLink ruined my Christmas holiday because their staff are incompetent.
I've spoken to multiple people at CenturyLink regarding my service order that has been pending since Friday. I was told on Friday that my order would be complete within 24 hours. Between then and now I've spoken to multiple people at CenturyLink and they've all told me different things and even management hasn't been able to fix whatever issue is causing my order to not be complete and I'm being told it could take a few more days to resolve it. Mind you I was home alone for four days with no internet service and nothing to do over Christmas. CenturyLink literally ruined my Christmas and they're still unable to fix the issue after the holiday.

Dear Mr. - I am done! I thought *** was slow but Centurylink internet is a neighmare and its employees work very ineficiently. I ordered internet on 11/30/2018. I called Ceturylink and I was supposed to get the deal $45 "for ever" plus $100 modem (just one time charge). The service was slow and only available in one room (the room where the modem was at), so I sent a few complaints vie e-mail and facebook. On 12/11/2018, 4 individuals in a grey pick up showed up at my home and tried to enter to my home; knocked at my door and tried to open the main door aggressively, the cameras have recorded it. Couple days ago I picked my bill and today I called Centurylink and spoke with Octavio who told me I am not getting the $45 deal but instead I am supposed to pay $65. Yesterday I sent an e-mail to *** today, I called & asked Octavio to disconnect the service and he sent me to another line - I waited 30 minutes and I was disconnected from the phone call. SO FRUSTRATiNG! I wasted so much of time, calling Centurylink, sending e-mails, having to call 911 when you sent a contractor who send to my home 4 individual "looking like gansters" I AM DONE, I AM DONE!!! I am so FRUSTRATED and done.

Number 1: Delete all your charges because I am paying ZERO even if I have to go to the Suprene Court to fight this case and I have all the evidence
Number 2: please diconnect your service ASAP and Today as soon you receive this communication please
Number 3: Please let me know where I am going to send the MODEM back
Number 4: Your people are working very inefficiently. It is outreageous there were SO many errors on my account. NO internet service, Wron billing, I am DONE. I cannot continue wasting my time with your inefficiently employees amking erros one after another.

In conlusion, since I didn't have internet service I am not going to pay any bill. Please let me know where to send your modem ASAP.
Thank you!*** Centurylink Acct .
Product_Or_Service: modem
Order_Number: Unknown
Account_Number:

Previously Century Link has sent me notices that my account was overdue. Based on this, I submitted payment. Although I did believe it was an error on Century Link's part. However, I was going for a home loan and didn't want discrepancies on my credit report. Now, I've had a $75 credit for 6 months and still have not received a refund. I called them last week to initiate this - extensive hold times, transfer, no commitment to resolve.

This company is horrible! From the service with internet to their customer service.. I have been with them for a little over a year because of my contract and limited service providers. I have had to call them out to service my connection several times and just this past month I've had no service at all unless I disconnect my router and connect it again. I've taken 3 days off and they no showed to 2 of them and one sent a whole different repair guy came out. I still havent received service ive spoken to 4 different supervisors and they will not let me speak to a manager. THIS COMPANY IS TRASH

Incredibly slow internet speeds. Paid for an upgraded package and speeds slowed to the point of being unusable. To further aggravate, Centurylink makes cancellation painful and difficult; with excessively long hold times.

In our first attempt to cancel, they placed me on hold several times, each time for several minutes, then ultimately stated their "systems were down" and they couldn't help us.

2nd attempt, the representative hung up on my wife because she couldn't produce the account number (which we can't access online due to their service).

3rd attempt to cancel, nearly an hour on hold, the rep hung up on my wife without notice nor provocation.

We are still trying to cancel. It seems that the only way to avoid this "you can never leave" scam, is to avoid this company entirely

Century link has horrible customer service. We called on 12/25 to install internet at our new home. We paid $150.00 for a new modem, $55.00 for the first month, and $65.00 to have everything installed. They scheduled our installation date for 1/2/19 from 9am to 1pm. Took the day off work and waited until 1:30pm for no one to show up. Called Century Link several times waited on hold for over 30 minutes each time until someone would pick up the call. Once I would explained the frustration I was experiencing, they would place me on hold for another 30 minute until someone would hang up on me. I would have to start the process all over again each time I would call. A rude and inexperienced representative finally said there was no order in the system and they couldn't provide me with any information even thought they were looking up my account with the order number/confirmation number. I called this morning for them to continue to tell me they couldn't give me an update as to why the technician never showed up. After about 6 hours of back and fourth calls I told a representative to cancel the order and and to return my money. An hour after I cancel service I NEVER received I get a call from the installation crew stating they were 15 minutes away even after I had called to cancel service. Century link is the biggest joke and needs to be shut down. They made me lose time off work, they are rude and inconsiderate.

DirectTV has been charging me for the Sunday NFL ticket since September 2018. I have never signed up for the Sunday Ticket and never wanted to. I never asked to have it added to my bill, but I have been paying $48.99 a month and didn't know I was, until my Dec. bill. I called Century Link several times about my bill being more than usual. They said it was because promotions were dropping off my plan. I took them on their word. I could never afford something like that. I am on a fixed income and was calling Century Link to cancel my TV, internet, phone, because I just couldn't keep paying that price. When I was looking for the number I noticed the charge for the NFL Sunday Ticket. I called them and let them know what I had found. They said there was nothing they could do. I asked if they could credit my bill and the answer was no.

can't use landline phone,they continue have to do something to the outside wiring.

I canceled my service 2 different times, am still being charged. Spent hours trying to resolve issue

In the spring of 2018, I cancelled service from Century Link. They continued to send monthly bills. I called the customer service and they said they didn't have my account in their system. They even searched my address, name, payment methods and nothing! The lady told me not to worry about the bills because of this.

Now I am looking at a letter from a debt collector!

I am beyond upset by the unprofessionalism and lack of organization. How this company acts towards its customers is similar to that of a company pushing a scam!

Be Aware - Never Patronize!

If Century Link was the last company in the world to offer internet, I would just go without.

Practically every time I have to contact CenturyLink, it is a horrible customer experience. My internet is currently down, and I work from home. I did exactly as their site says, which is to use their chat function. After waiting an hour to talk to someone via chat, I was told they couldn't help and I needed to call a different number. After waiting an hour, I called the number, went through all the prompts and upon waiting to talk to someone was disconnected. Even on their hold message, it states to use the chat feature... It's two hours later, I still haven't talked to anyone that can help, and have lost two hours of work. Their automated system also states there is no issue with my internet, despite their being multiple inquiries and submissions regarding outages in the area.

Worst customer service of any I have ever dealt with. Phone tree runs you in circles. Once repair is requested it may take days or weeks for repair of landline. Technitions in the field do not receive repair requests in timely manner from repair service. I have had same phone service for 45 years, and it has sold numerous times until we are finally stuck with CenturyLink. They are too big to care about little guy. Never a problem until they took over!

My wife and I recently sold our house and cancelled our service with Century Link because we do not have a place to live right now and decided we would wait to continue our service until a later time. When the last bill came due we attempted to pay online as we have for three plus years and it would not let us. I tried calling and paying over the phone but it could not find my account at first and then when it did I had to pay a fee to use my debit card. I then called customer service to try and pay the bill and they also wanted to charge me a fee to use my debit card. I am refusing to pay this fee because they closed my account and will not allow me to pay it online. This is not something that is my fault or my doing and I should not have to pay extra to get this matter resolved. I do not have access to my checks right now and will not until my family moves into another home and there is no time line on that. All I want is to pay my bill and have this matter be done with. Again, I should not have to pay extra to do this.

This company is charging me from services I did not receive, when confronting them their response was rude saying, "That's just the way we do it"
As a budget decision I decided on Nov. 20th I could not make the CenturyLink's (CL) payment in the amount of $123.83 with a past due of $80. So I my services were interrupted. Like most services when you don't receive it the billing amount is stop until payment is made. Well to my surprise this was not the case. CL is charging the same amount for Dec. which is $123.83. Now how am I being charge the same service amount without receiving any service???
When calling to get the straighten out the service rep was short and rude. After speaking with supervisor who was better corporative she explain. however when ask to credit the amount for service I did not receive she said there was nothing she could do. But if I paid the bill she would credit a portion and give other incentives.

Now this where I am bothered I express my reason for not being able to pay, but she was will to help after I paid. I have been with this company 3 years making the payments and now in my need I feel pushed to the side and still being charged for Dec. bill the same amount as if I was receiving the services.

I am not trying to get out of paying just need to make a few major budget items changes and I would paid for the services used in Jan. ($246) but after this still being charge the same amount for services that I DID NOT RECEIVE! I decided to file a complaint.

SN: The wait times to speak a rep is normal 20 plus minute wait times.

I have been a long time customer with CenturyLink and this past August the company talked me into bundling cable and internet with this phone service. They had partnered with Direct TV and I was told they had special offers. The representative I spoke to got me to do the bundle because they told me there were no contracts and that my bill for there on out would always be $166. The next day when the installer came out, he told me that I had been lied to and that my bill would increase after 1 year. I had been calling representatives since learning about this to try to get everything straightened out. I was told that I was lied to and that my bill would go up to over $200 after one year. Then, the most recent bill I received was $225. They have been lying to me. I had been trying to get out of this contact because they had lied to me and they would not allow me out of it. I should have been let out of my contract since they lied to me since beginning.

I contacted CenturyLink back in October of 2018 looking for internet services only and was told the would get a tech out before Dec.2. Well in November I contacted their customer service dept and let them know I'm not interested in their serviceand was told that if I changed my mind please call them back. A few weeks later I received a bill, contacted CenturyLink and asked why was I receiving a bill when I never received service from them. I was on the phone for an hour being transferred to different depths and was told that the issue was taken care of. A few weeks later I receive a call from a tech starting he was at my home to do the installation, I explained to him that I never wanted the services and had called 2-3 to inform them and to find out why I received the bill. He stated based on the noted it didn't make sense why he was out on the call but he wanted to make sure and he assumed me everything would be taken care of. Well I have received another bill and need to know who can I talk to get this matter taken care of because it's clear to me this company isn't trying to resolve this issue. Please help me, Thank you in advance.

I was told a technician would come to my home on Dec. 29, 2018 (today) to repair my phone line. He/she never showed up. I made three cell phone calls to Century Link without any results. Now my appointment has been re-scheduled for Dec. 31, 2018 between the hours of 8:15 am and 12:15 pm which is exactly the same time frame as todays schedule. None of my calls resulted in any kind of satisfaction. I feel that they should have at least notified me by cell phone (I provided the number) instead of leaving me in limbo. I got nothing but excuses for this calamity and let them know that this kind of customer service is unacceptable. I know that other friends have had the same experience and I feel that you needed to know. Thank you for your consideration.

- It would be ZERO stars if possible -

To the Century Link Grinches who care more about filling their bank accounts than the treatment of their customers:

Our internet is so bad where we live, my son couldn’t even activate the new phone he received for Christmas... we had to run to Grandma and Grandpas who live four miles away and have a FAR SUPERIOR internet company that cares enough about their customers to grant them over 300 mb of download speed. Thank goodness he was also able to install his new video games there too. We are in a small area with higher speed fiber less than a half mile away that Century link REFUSES to connect because the 9 houses on our culdesac mean absolutely nothing to them. Everywhere around us has been upgraded. We are lucky if we get 1 Mb download speed... today it was .24 Mb. Yes, point two four. Calls to century Link are never returned. And they have monopolized our area so there are no other service options. So disappointing...

We invite anyone from Century Link to come hang out at our house for the day and use our WiFi. We can guarantee it will only be minutes before the frustration sets in.

I would love to hear back from someone Century Link, but I know we won’t. You’ll read this and listen to my voice mails and go home to your house where I’m sure you can actually stream a movie and upload a photo!

Sincerely,
An annoyed Century Link customer for 3 years and sadly counting. ??

on October 14, 2018 they disconnected all of my services to include phone, satellite tv and internet. They had gotten me to agree to Direct tv. After a couple of days I got an email from DTV saying that because id had their services within 2 years id have to go back to old package not the newer cheaper one theyd offered. I told them no I did not want it. Immediately they cut us off. I called back and said I only want internet for life. They very next day the repair man came out and we got the internet. I then received a bill for the service date Oct 17th-Nov 17. We had no service with them but wifi to be $45 plus tax. When I called them they told me I had all of their services. Once again I told them I didn't and they had cut me off prior to that date. They found the notes did another dispute this was after I chatted on line. So 2 disputes had been done and now I get another bill for services from Dec 18-Jan17. Its for $525.50. This is Ludacris. I have exhausted, the chat system and I have phoned in with no follow up. They have closed all stores and you may only reach them these 2 ways. This is ridiculous can you please help??

I would like to cancel my service with this company. Ive attempted to call twice to cancel my service. The first time no one answered in the cancellation department and I received a code. I spent a good amount of time waiting. The second time I googled the direct number for the cancellation department and no one answered. I also tried logging into my account to try to cancel online. That did not work. I tried doing a chat through their website, however I was speaking to a virtual person who told me to call to cancel. I shouldnt have to take extreme measures to cancel my service with this company.