Lumen Technologies

Long story short, we removed home phone services 11-19-18, and the company switched the type of account in the computer system and consequently our internet shut down daily, so we had to call every day to have it put back on. After extensive hours on the phone and very poor customer service, which includes being hung up on, having people that don't speak English, being told 10 different stories, Etc, I was told they don't know how to fix the problem. This is very frustrating, as they've still sent me a bill and expect me to pay for service that I haven't had. I've spent more than 30 hours on the phone in the last 3 weeks, and still have no resolution. I finally shut down my account to get a new account opened hoping it would fix it, but they didn't even turn on my service when they were supposed to and now I'm stuck with no internet again! I don't know what to do because there are no managers and no head people to talk with. I have been told so many different things and basically feel very lied to and incredibly frustrated and don't know what to do to fix this. I have no other providers in my service area, so I am unfortunately stuck with these guys until spring.

CenturyLink in Montana has horrible business practices. There is absolutly no customer service locally, therefore everything has to be taken care of over the phone or internet. When they take six weeks or MORE to hook up your phone or internet services, it's very difficult to get any answers. When, after 7 weeks, we finally got the service hooked up, it didn't work and took hours and many transfers to get any answers as to why the service doesn't work. They say "it's working on our end" but nothing works at our home. They sent 6 letters saying we had service hooked up, and what our bill will be, before we ever recieved any services. If there were any other options for land line in our area, I would switch, but in the rural area I live, there are no other options, so, they can screw everyone over, without being in fear of loosing customers. I have waisted hours and weeks of my life trying to reslove issues, with NO success.

I currently pay 45$ flat fee for a internet package that ranges from 1Mb too 25Mb but only have 1.5Mb available in my area and was told the server that I am on is outdated and over sold causing my connection to suffer. No current plans to upgrade any equipment because no other ISP is available in my area so CenturyLink knows I will not drop service. I live in a rural area so I am stuck

CenturyLink never installed my internet. I never had their product in my home. I cancelled with CenturyLink because their technician rescheduled my installation multiple times at the last minute, ie after I had already waited at home all day, missing work. Not only did I miss multiple days worth of pay, then they sent me a bill. For a month's service. That I never had installed. I called CenturyLink customer service immediately as disputed the bill. The customer service representative was supposed to remove the false charge. Nope, because 3 months later I get a call from a collection agency.
Wow. Way to guarantee I will NEVER be a customer of CenturyLink. CenturyLink committs fraud, charging customers for nonexisting services.

HORRIFIC service. I've never filed a review on the Revdex.com before, but Century Link was just so awful I had to.

Criminally awful customer service. I'd already paid $115.00, or we would have switched providers before spending all these hours on the phone.

Spent 4+ hours trying to simply add a new address, since we moved. The technician still went to the wrong address. Spoke with 15 employees or so at different times. Sounded like a lot of commotion/talking going on in the office; extremely unprofessional. We were promised a higher loading speed, and assured that the address was in the system, but this did not happen. Instead we had to spend more time on the phone to even get a refund. Ridiculous.

The employees I spoke with both via phone and chat were not at all helpful and seemed to lack common sense; they assured us they could resolve the problem, talked with other teams, kept us on hold for ages, and promised the issue was fixed and that we'd have a higher internet speed for our troubles. Didn't happen.

For over five months Century Link has refused to repair/ replace our phone line despite it's malfunction.
We have not had working phone lines and yet still recive a full bill. A tech has be out at least five times to cnfirm the problem is not within our home.

I contacted Centurylink to transfer service from Spectrum.
In the process my Toll Free lines were not transferred.
The inside sales rep *** failed to submit the paperwork to Spectrum and said I did not send her the form to transfer Toll Free numbers but I did ! And have copies of emails !!!
Now my toll free rings nowhere and my loss is in customer service and new business.
Centurylink is playing games with me and not assisting in resolving the problems they created.

I canceled services on October 15, 1918 but have not received my return due of $107.47.

I would rate a 0 star but I am rating 1 star because of unprofessional-ism and a general lack of communication. it is 12/5/18 and I ordered service on the first. I have been told I would have to have a tech come out and activate it so I put in a work-order to do so on the fourth but I still have not seen one. I talked to them today and they told me a tech has been assigned our work-order and would be here between 8 A.M and 5 P.M. but when I asked where our tech was at 4:45 I was told it would be completed tomorrow on the 6th. My wife works from home and having fast internet is a must for her and we were hoping the promise of CenturyLink's Fast service would be what we needed but after getting the run around and being transferred from person to person we have decided to just go with SuddenLink. I hope this is helpful to someone to aid them in not making the same mistake we did.

I believe that CenturyLink sold me on a product including internet, phone and Direct TV package labelled as "price for life" for $159 dollars per month in September. I did speak with *** a sales rep at approx 2:10 pm central time on 9-26-2018. He indicated a "price for life" package that was $159 total per month. After now reviewing my november bill, I see that I am getting a discount from Direct TV for $57 per month that is set to expire in 12 months. Twelve months is not "for life".
I spoke with *** on December 4th, 2018 at approx 2:00 pm central time and she indicated that the "price for life" does not include the Direct TV component. I expressed my dissatisfaction that if "price for life" does not include the Direct TV component, then *** should not have cited a TOTAL of 159 dollars for the "package" (including TV) if the TV price is not "for life". *** stated that when the DirectTV installer came to my house that I did sign a contract and I should have seen it then. I believe that I was only signing what *** surely had said honestly.
I have never called DirectTV. I have only ever worked with CenturyLink and they are the ones who set up the DirectTV aspect of the "package". I don't truly believe that I have any contract with Direct TV since I have only ever spoken with Century Link personnel. I feel that CenturyLink is trying to "pass the buck" and divert my concern by saying I now need to deal with Direct TV personally.
I accuse CenturyLink of directly or indirectly, through commission or omission, of falsely advertising and altering our agreed upon contract.
I feel that the transcripts of these calls (if centurylink would release them - they do say "calls are recorded for service purposes") would support my accusation of falsely selling me this product.

Century Link Places us on hold for extremely long wait times every time we call for customer service. Then transfers us around to aprprox. 4-5 departments every time we try to call and resolve any problems, AND With NO RESOLVE.N THIS HAS HAPPENED IN EXCESS OF 5 TIMES...WASTING AN HOUR TO TWO HOURS EACH TIME..."AND YET...NO RESOLVE.
We have had Century Link for many years. We had a fire in the home and can no longer use their services.

We Even Tried Online only to be told they only do Simple Billing. We have been told at times it's taken care of. Have even received a bill reflecting Zero Balance...HEN Next Month a bill for $300...Then $600.

MEANWHILE Century Link is Holding Our Phone Number So It can't be transferred / ported over to the landline carrier until they resolve any outstanding bill.

AND TO TOP IT ALL....WE HAVE BEEN DEALING WITH THIS FOR SEVERAL MONTHS

WE WERE RECENTLY INFORMED...Oh Century Link can't make adjustments to Direct TV even though we are being billed on our Century Link bill. We had to contact Direct TV ourselves. Fortunately DIRECT TV HAS MUCH BETTER CUSTOMER SERVICE and has been cooperative.

I moved into an apartment *** that already has built in centurylink modems in the units. I activated my wifi by going to centurylink.com/on as instructed by leasing staff. I later added by the same method, Prism TV in the amount of $54.99 monthly plus an an additional monthly fee for the cable box. PPB00681933 is the number of the account designated to me. I selected the basic prism tv plan which is supposed to include 144 channels including E network , BravoTV , VH1, and many many many others. Upon setting up the cable box I was given a message that everything is set up but I could not and still cannot recieve any tv channels. There are only a few options on the bottom of the page: netflix, amazon, hulu, youtube and tvplus( which only has about 25 channels none of which are the channels I want or was promised. I contacted customer service a few timed and was told that they are unable to pull up my account using any of the ingo provided. They told may because it sounds like a prepay acct, I would need to be trsnsferred to a different department, who was also unableto pull up my account and thus unable to help me. On November 24th, I sent an email to prism support ( copies of which I can provide). In this email I described what I am describing now. I never even heard back from them. This is an automatic enrolled account tgat is going to charge me tomorrow for the second month of service for 144 channels that I have not even seen one of.

The year of 2018
March: New pump in our well. Down time less than 24 hours
October: leach field for septic tank. 3 days job was done
September: rented an apartment in Phoenix, setting up utilities
Arizona Public Service, 10 minute phone call, no deposit
Southwest Gas, 15 minute phone new account , no deposit
Century Link, over a hour on the phone, have a current account. $80 deposit
November: internet went down, renting Century Link DSL moderm. Many phone calls all
extremely aggravating. Took so much of our time. We didn't have internet, or cell phone, or netflix, or amazon. We live in a royal area and depend on Century Link. We were down 9 days.
We have not made any late payments. So Century Link doesn't have a problem with us.
What do I want? Money back. I think your service has been despicable.

My monthly invoice increased from $83.84 to $126.39 on 9/10/18 with no change in service because a discount was removed. I paid this in full by 10/03/18. I called Centurylink on 10/19/2018 to cancel service due to the rate increase. The agent offered to reduce my monthly service charge to $75.00, which would be fixed as long as I continue service (they call it "Price for Life"). I agreed. She also agreed to upgrade my internet from 40 mbps to 60 mbps with no extra charge. She stated that a service tech would come to my house but did not need to come inside, and no one needed to be home. She did not tell me there would be a fee. I agreed. I paid my invoice due on 11/01/18 in the amount of $126.59 for service period 10/10/18 through 11/09/18 in full, having been assured that I would receive a credit for the cost adjustment applicable from 10/19/18 through 11/01/18.

I received a "Change Order Confirmation" from Centurylink, dated 10/22/18. This confirms my new monthly rate of $75.00. However, instead of including a partial month credit for 10/19 - 11/01, it reflected several additional partial month charges. It also included a "one time charge for standard technicial install" of $60.00. Since this was a "change order confirmation" and not an invoice, I decided to wait until the invoice arrived to see whether the partial month credit would be included on the invoice before calling. The next invoice that I received was in the amount of $126.65, for service period 11/10/18 - 12/09/18. There is absolutely nothing on the invoice relating to the change order. I contacted Centurylink today. The agent told me that the change order "did not go through". At first, he said he did not have access to information as to why it did not go through. Later in the conversation he stated it was because of a cancelled service order. This makes no sense - I never cancelled a service order, and moreover, this was a price adjustment. It had nothing to do with a service order. Then, he offered to schedule another service tech appointment with me to increase my internet speed from 40 to 60 (at least he disclosed that it would cost $60.00). He did not have any other explanation as to why they are not honoring the "price for life" service fee that I was given as of 10/19/18 over the telephone and as confirmed in writing by Centurylink dated 10/22/18, or why that price change "did not go through", and he did not offer to give effect to the change order/price change.

Today, I paid the amount of the monthly service fee (11/10/18-12/09/18) under the new "price for life" contract ($82.20) according to the change order. I am still due a credit for the time period from 10/19/18 through 11/10/18. The Centurylink agent told me that they were going to charge me a late fee (even though they are the ones who owe me a credit!)

This company is completely unethical.

Centurylink is nothing but a bunch of liars and crooks. I have been repeatedly lied to over the course of three and a half years. Every time I call them I am confronted with misinformation contrary to what I was told previously. When I started with CenturyLink, my internet was $20/mo. It has steadily increased over the course of the last couple years.
Last year when I called to get my monthly rate reduced and be put on a new promotion, I was told I could downgrade from my current data rate to a cheaper option which only provided 12mbps for $30/mo of which I agreed to since I didn't use a lot of internet at home and all the other plans were a lot more expensive. Three months ago my promotion ended and I started getting charged double the rate ($60). They did not communicate what the actual monthly rate was at the time of my agreeing to the 12mbps and they did not notify me that my promotion had ended or what the new monthly rate was at that time. They just started charging me twice the previous monthly rate.
I called their customer service today to get onto another promotion and they informed me there were no longer any "promotions" just the "Price For Life" and the different tiers associated with it. Currently there is nothing cheaper than $45/mo (double what I was paying when I started using CenturyLink). I looked over their website and found that with that monthly charge I should be provided 25mbps. I asked for confirmation from the employee that they would be increasing the data rate to 25mbps to which she replied "your modem cannot handle a higher data rate". When I told them that I was previously charged for a higher data rate prior to last year they claimed I had never been provided a higher rate than 12mbps. I requested that they provide me with a better modem for free or reduce the montly rate to accommodate my lower data rate. I was transferred to the retention department and talked to Tristan. He lowered the monthly "Price For Life" charge to $35/mo and said that would be my locked in for life rate assuming I didn't change anything in the future. The actual billed amount may vary based on taxes and other miscellaneous charges.
When I confronted Tristan about the discrepancy in my quoted monthly rate prior to last year and what I was being charged for he also claimed I had never been on anything but 12mbps. I do not have the details on my previous data rate or bandwidth at this time but will be verifying it tonight as well as verifying that the modem can only handle 12mbps. It appears to me that not only do they repeatedly quote one price and charge another, they also actively change the data rates they provide and claim to provide.
Additionally, prior to last year my monthly bill was always different. The charges were always around the quoted value, but never what was quoted or less. When I went to the 12mbps I asked for the exact value I would be charged and they did not hold to it, but did hold to a straight rate up until two months before the promotion ended.
I'm not interested in or even capable of changing companies as the only other ISP available in my area is ***. I would have to trench in the cable for them and their prices aren't any better and they include a data cap on their monthly rate which is completely unacceptable. Even if there were other companies available, however, I wouldn't have much hope for them as the actions of CenturyLink seem to be the norm in ISPs. As I've moved around through my life I've dealt with several different ISPs and the story above I'm afraid is more typical than it should be. However, thus far, CenturyLink has been the worst offender I have ever had the misfortune of dealing with.

I have had nothing but problems with Centurylink since moving to the mountains and it being my ONLY internet provider. 7 years of non stop issues, I pay $71 a month for 10mbps download and 1mbps for upload. This is 2018, there is no logical reason this should be happening this day in age. These speeds are ridiculous for todays technology requirements and demands. I can't do anything with those upload speeds, as it takes HOURS and DAYS to upload a short HD video to youtube. Minus the constant billing issues, service interruption problems and spending HOURS on the phone with customer service I just noticed I was charged a $9.45 LATE FEE. There is no way this should be allowed. I could see a few dollars under $5 but a 13.4% charge on a Utility is absurd!!!!! this should not be legal at all! It's not a credit card or a loan, it's a utility and these days the internet is as necessary as the electric and water especially with kids in school. They can not keep getting away with this and something needs to be done.
Centurylink is nothing but a scam in every possible way and it's not fair for people who live in places that have absolutely no other choice in their providers. They are taking full advantage of their customers and giving them dinosaur age speeds for an obscene price.

Horrible service, over-priced products, and shady billing practices. Took 3 weeks to receive modem, charged for a month after only one week of service. Canceled service after second month, took another 3 weeks to receive modem return shipping label after requesting it twice. Then claimed I didn't return the modem when the tracking show it delevered. AVOID AT ALL COST!

CenturyLink is the worst company I have ever encountered. Completely disorganized and unprofessional, creating MULTIPLE issues ranging from creating two accounts and taking payment to the wrong one, not billing you with the quoted amount, and not being able to address any of the above issues. I have spent two days on the phone with Centurylink both this location and multiple departments within Centurylink through the 1-800 number and instead of using problem solving skills, I was transferred to 12 different people.

I am appalled at how unprofessional Centurylink is run and will gladly ensure that no one that I know ever uses your services.

I returned a modem to Century Link using the return label they provided. The modem was returned the day I received the label. Century Link refusing to acknowledge receipt of modem and refusing to credit my account accordingly. They have turned my account over to collections. I contacted both CenturyLink and the collection agency and was told that it doesn't matter if equipment if returned or not I still owe the charge.

An over payment was made online with Wells Fargo bank to CenturyLink, instead of $200.55 for my October bill, $2000.55 was paid. CenturyLink is staying they need proof of payment before applying credit to me. But they have applied the payment of $200.55 already and a credit to my account which they are currently using to pay my next billing cycle. Yet they’re stating I need proof of payment from the bank that the money has cleared my bank account before they can refund me. I’ve emailed the proof twice and the bank has reached out to them as well.