Lumen Technologies

I have had a terrible experience with this company. I have been on the phone for about 4.5 hours total. They just didn’t show up to my house the first day, then reassured me they would be to my home on the following day(first appointment). Just to not show up and push me to the third day. While on the phone, they had continuously interrupted me. How do they expect someone to take three days off of work? I work for a huge service company and we do NOT treat our customers like this. Entirely, disappointed. I would not recommend this company to anyone. They did nothing to make this right either.

Billing is incorrect. My service has been interrupted and turned off. CenturyLink owes us money but will not cooperate in restoring my service (Internet).

This company sold my husband a 100$ modem so we could "upgrade" to faster internet. They dug a bunch of wholes in our yard, destorying our grass, and then after 3 technicians came out and countless phonecalls they tell my the upgrade was in error and the company in our area isn't ready yet!

I'm not sure how they did it, but the did a hard pull on my credit score with my driver's license! The representative asked for my SSN to hold my information in the system. I told him I wasn't comfortable with that since I was just trying to get information about plans. He said that's fine and he could hold it with my DL number instead. I didn't realize that you could pull someone's credit information (especially after I told him I didn't want to) with just a DL number. Be careful!

I run a business from home and internet is vital to my operations. On Monday November 19, I woke up to no internet or TV.(Prism runs off the internet) It took 3.5 hours and 7 different agents(who all gave me different stories) to find out I would be without TV and internet until Friday November 23. My bill was adjusted to reflect switching to direct TV (reluctantly) but was told my bill would either increase approximately 90.00 per month or I would have to switch to direct TV (mind you, canceling my services was not an option or I would owe around $200.00 cancelation fee ) and for the time my services would be down (35.00, which is a drop in the bucket compared to the billable hours I lost this week). On Wednesday when I went to my mothers to pay some online bills, including CenturyLink my CenturyLink bill was surprisingly back up to 230.00, the original amount before all this started. After calling and speaking to a very rude agent, Danielle, I was given yet another story and she couldn't explain why my bill is back to the original amount. All I ever get is discrepancies from their customer service. They are horrible, rude and unqualified to work with the public. I do not recommend CenturyLink to anyone. My whole neighborhood hates them and their awful service. We are currently working with another provider to get service in our area.

Century Link takes forever to schedule you and then when they do they DON'T SHOW UP! Are you serious? You take off work and they just flat out don't show up. we were scheduled for 8am-12PM. At 12PM we were on the phone with them for an hour and they then said the Tech could be as late as 5pm. By 6pm we were on the phone with Century link and they said if we plugged in the equipment that it would likely work. No Tech but the equipment is very basic and easy to setup so we tried. NO signal for the cable or the WiFi. Our phones and pictures could pick up the network but no service(data). an entire day away from work, 4 hours on the phone from various phone calls and not at 10pm CST we finally finish an online Chat with a representative that rescheduled our setup fr 11/27/18. We first setup our move on 11/9/18 with Century link, waited until our "move service" appointment until today, 11/20/18, and now have wasted an entire day(literally) with Century Link and are told to wait another week until 11/27/18. Exhausting and frustrating to lose this much time. No compensation and they won't even let you cancel for HORRIBLE service without charging me an early cancellation fee of roughly $300. If I cannot get service in a timely fashion and they don't show up when they are scheduled then why is it LEGAL for them to charge me a cancellation or "early termination" fee? As a consumer i'm being held hostage here without an option to fight back.

I recently moved from Wisconsin to Minnesota and like all other internet billing I expected a final bill. I received notice via email in July about a bill. During that time I had signed up again with Century Link in Minnesota. I was paying internet bills consistently and thought I had paid this one as well. That is the last notice I received about my bill therefore I assumed it was paid in full. Middle of November I started receiving phone calls from a debt collection company as my final bill was placed in collections. I did not receive ANY more notifications of an outstanding bill. I did not receive a forwarding mail statement (I was signed up for mail statements so that I would not miss a bill) which the post office had been able to forward all of my other mail. I did not receive further email bills nor did I receive a phone call stating my bill was past due. In fact when I began receiving the collection phone calls I immediately called century link to verify it wasn’t a scam. Because I am in Minnesota the number went to their billing which showed nothing on my account being late. The gentleman assisting me even stated he didn’t show anything tied to my SSN. I let it go as a scam until they kept calling. I then found out that Minnesota and Wisconsin are owned by different companies and therefore Minnesota should not have told me that I was paid in full as they couldn’t see Wisconsin. Either way, my bill was sent to collections without giving me notice. This is not a company I will trust and will be looking for different services while in Minnesota now as well.

I received a charge for $106.99 for service and equipment I never received or used, and in good faith I returned the equipment in a timely manner. After contacting the company and getting transferred to five different associates, I was not credited the money and I have negative marks on my Credit report from this company.

I was charged $187.22 for a motum I returned. Very dissatisfied with Century Links ability to track there own products. They should have return tracking numbers in there system.

Internet and direct tv setup vacation home at talked with *** to set up
Quoted $97.00 month plus tax total charges he specifully said this included modem and router first month two set up charge 19.95 and 60.00 after hours on phone because of info miss entered by them finally service arranged for internet TV was quick no additional calls I was told price was wrong owed $10 more per month or buy modern router for $100 told them to continue install 11/30 I would go to Revdex.com about misrepresenting price Called Century link at the number in your system Nice lady told me toad nothing she could do after much discussion I gave up I feel I was lied to by tethering employee and their on phone service is terrible Tjey do have good price but you earn it

I have tried to get internet in my area for five months. Calling every month because century link in new Mexico says that they will create room on the box to add more customers. When I spoke with the supervisor Jordon on the phone he told me there's nothing he could do and turned me away as a customer. This has been the same anserw for five months. Very sadening considering I was a customer in ABQ for four years. Please fix this problem. You cant just service everyone around me , but not me because you guys are to lazy to fix the problem.

LIARS! They will tell you one thing and set up a payment plan with you, then when you call to honor that payment and make it - the story changes! I've talked to lying supervisors and regular lying CSR's and they all say the same, "o well by Pa law we can't allow you a payment arrangement." Seriously, I'm not dumb! Not falling for the BS!

Since April 2018, I have had numerous calls in for repair to my internet connection. Numerous techs have been out. I have contacted higher- ups at CenturyLink. I have been told the box my internet has been connected to is overloaded and congested. CenturyLink told me they refuse to uncongest it as it would cost too much money. We are on old, out-dated technology, copper wiring and not fiber. CenturyLink will not uncongest the box by putting in another box. All the neighbors on this box are experiencing significant internet issues with speed being extremely low. We are supposed to get up to 1.5 mbps as that's all they will provide. I am lucky to get 1.0 mbps and the upload speed many days is almost non-existent. CenturyLink tells me that their indicators show I get 1.5 when I've run numerous speed tests and saved the results to a file. I have never received the speeds they say I'm getting. Today, 11-14-18, I have not been able to connect with any kind of workable speed. I called in and was on the phone off and on with being on hold for over 1 hour 15 minutes. The agent kept saying she would connect me to the engineer. It never happened. Then she disconnected me after 1 hour and 15 minutes on the phone with them. This is gone on for WAY TOO LONG and no one will fix what's wrong. I'm paying for service I don't get.

I would give minus 50 to century link, worst customer service, and in my opinion and probably anyone who has come in to contact with this company, the closest thing to a "legal scam". You can schedule an appointment or anything for that matter with this company and they never show up. Calling this company is of no use because they will always forget your account and then randomly hang up on your after transfering you to a variety of departments. Thos company should be sued and disbanded. If you can go with a different company I advise to do so. Last words century link please shut down.

"Customer Service" is the worst I've experience I've received. Each representative I was transferred to interrupted me, had an attitude, and kept transferring me to another department, to that rep giving me attitude and telling me I needed to talk to someone else. I was still patient and played their game until after 2 hours I finally asked "how do I get my issue fixed?" Then I was interrupted again and put on hold for 45 minutes; not even knowing who I'm holding for. Still on hold as we speak.

I called after being billed for 5 months for services that were previously disconnected back in January 2018. We moved my mother into an Assisted Living facility after they first opened. We called after being told Century Link was the provider and after 3 days of being told it was a "technical support issue" we found out that the phone lines were never properly installed in the first place. I called and disconnected services to find out that starting in July 2018 they started billing me monthly out of the blue. We don't even have my mother in that same room at the facility. So I am calling today trying to get this resolved. Wish me luck.

This company sold me an internet package and swore to me I could put the account on vacation hold. When I attempted to do so they told me no that acct cannot be put on vacation hold. You must open a new account that can be put on vacay hold using the equipment currently installed at the residence after which I could cancel the first acct and put the new acct on vacay hold. They are attempting to send me via UPS a new modem to install, I did not order a new modem since exisating modem is on site. I keep getting different people telling me different things above what I must do, they have noty provided me with help but added more charges and confusion to the entire process.

I am being penalized because their sales rep gave me false information and others have given me much confusing info and often tell me now I must bmaske calls to stop a shipment that I did not request.

Horrible customer service, cussing and treats you very poorly. Randomly disconnects services and charges A reinstall and reinstatement fee. Transferred me around 4 times and still didn’t resolve any thing, promoting 80mbps and only gives you 4.8mdps. Worst company hands down!

Recently, I was chosen to be the Chairman of the Trustees for a small church; King Solomon Missionary Baptist church in Omaha, NE. My background is in Cyber Security as I began to look over the whole financial situation. I noticed that the church was paying $243.00 a month for 2-phone lines and 12-MBS of internet download speed but was only receiving 3-7 consistently. However, as I went deeper I also found out that they were being charged for a third line outside the bundle for and extra $53.00 went it could have been $29.00. Also, the extra line had not been working for seven months and they were still charging for this line; back in March the serviceman told the office clerk they would not be able to fix or make that line work because of the location. Now, these trustees are older men and women who don’t have internet and technology smarts and trusted CenturyLink to treat them fairly. Never the less, I tried contacting them and had to go through so much red tape and time it was a nightmare. Finally, they got me added to the account to make changes; I was told that I would have to wait for our line transfer to close this account. I switched over to Cox for almost half the price and 100-MBS download speed that is consistent. So, I called back to close the account and received the same red tape that my name was not on the account; also, the account number had changed for some reason they could not explain. Well I’ve had enough so I’ll just report them to the Revdex.com and let as many people as possible on social media know about this so if others are going through this nightmare. Maybe we can put a stop to companies like this who use their corporate red tape to take advantage of people.

After one late payment that I then paid via my credit card, I setup an automatic bill pay via my bank. Due to smaller than normal bills, I have a credit on my account of nearly $900. I called CenturyLink to get a refund. In order to do so, they have a policy whereby I have to provide them with my methods of payment for an undisclosed amount of time. Not just the methods of payment, but the company name, contact information, and all my account information.

Therefore, in order to get back money that has cleared both my bank and their own, has been credited to my account, and is legally mine: I have to give them my bank and credit card name/phone numbers, account numbers, bank routing number, and authority to contact both companies to discuss my financials. I view this as an unwarranted invasion of privacy.

I spoke with seven different representatives (two of which listened to part of my reason for calling and transferred me without a word), and the consensus was "It's policy, we can't do anything." When told there is absolutely no other way to get my refund, I replied that there was one other way - closing my account. The representative told me (paraphrasing) to please close the account so they could be done with me.

For two month in a row, charges have been debited from my bank account for $100+ . The first time it happened, I was on the phone for over an hour and transferred no less than 6 times, until someone was finally able to tell me it was for a modem that I didn't return. Funny thing is, I don't have a modem to return. No idea what this is. She reversed the charged and I thought the issue was resolved. Low and behold, the charges were taken from my account again the following month. The EXACT same experience the second time I called. Transferred all over the place and no one could figure it out, even though I told them what the charge was for and that it was in error. I was on hold for over an hour while the Account Specialist was trying to 'figure it out'. I finally had to hang up so I could get back to work. Dealing with this company has been one of the (if not the most) frustrating experiences of my life. Unfortunately, this is the only option I have for internet service (and it's crappy service at that) in my area, so I feel stuck. ZERO STARS