Lumen Technologies

Complete lack of customer service!! The credit card on file was lost so I received an email making me aware of my outstanding balance. I was driving at the moment and could not log on online to make the payment so as the email said "You could update your billing information by going to the Control Panel in your Management Console. You may also contct us directly at +*** " I chose to call which led to the most infuriating and wasteful use of time I have had with a customer service rep and manager in my life. (Notice how they also spell "contct" incorrectly, complete JOKE.) When I called and spent over 10 mins on hold they finally came on the line to tell me to just do it online. I told them that wasn't an option for me at the moment and told them that it wasn't what the email said. They put me on another hold and came back there wasn't anything they could do!! What kind of company cannot take a payment over the phone?? And most importantly if they don't why would they advertise that on there emails.

I had service with Century Link left them for poor service after about 3 years , and continued to use my Email account and 1 day there is no Email account it is gone call 5 or 6 people telling them I need the information from my Email account and not one could help me. So now I am hoping you can recover my Email account as there are important information on them. No phone call Email letter or an contact what so ever from Century Link that they were going to disconnect my account, it will cost me a lot if I don't retrieve my Emails Please Help .Sincerely

Century Link Customer Service

Deceptive Practices- Withholding deposits

*** - financial center received incoming call regarding bill account ***. *** service is horrific. She started out the call by interrupting me mid sentence while I was speaking with her about my previous discussion with a Century Link representative July 5 , 2018. I politely asked *** if she wanted to speak or wanted me to speak since both us of could not speak at the same time. *** responded by saying there was a break in the call so she spoke. This was not the case. *** was asked to repeat her name, the spelling of her name, her ID number and site location information. *** refused to provide the information stating that she is not permitted to give out the information. However when I asked her how to spell her name her response was " you can spell it either way". When I asked her to spell her name to ensure accuracy she responded in a manner that does not demonstrate professional service levels Century Link boast about. Her tone, demeanor and actions, all oppositional and contentious. When I shared with her that I was not satisfied with her service and I was going to file a complaint she abruptly placed me on hold right after staying I will get you over to someone else.
Next, *** clearly does not understand policy and process, she attempted to resolve an issue today within Financial Services that should have been resolved by business services.

Supervisor *** - Financial Services Supervisor (financial services) Came on the line and ask how could she assist. I advised her that I didnt ask for her assistance that *** involved in an attempt to cover her actions, because she was aware that I had filed a complaint. After holding for more than 20 minutes, *** stated that she would does not handle the credit and adjustments and she is not sure how I got transferred to her. I asked *** if *** understood the policy and that my call should have been routed to business services. Lameka stated she could not speak to what *** understood. I asked once more if *** was aware that credits and adjustment were handled by business services. *** asked how may I help you Ms., you were transferred to me for a reason. I then informed her once more. I did not ask to speak with you I have filed a complaint outside of Century Link. She became rude and abrupt, ending the call and transferring me to business services.
Bill Dispute: When the label was requested for service termination I was advised by a service representative that the final business $59.00.

*** - Business Services, *** stated that there was a bill due $59 and deposit being held for $75. That there was a cancelled check April 2017 and is potentially the reason the deposit was not refunded. He stated he had to call financial services to resolve the issue. *** stated that the deposit could be used to pay the balance that the balance had to be paid first before the deposit would be released. *** transferred me to *** in Financial Services.

*** - Financial Services

I have been given several reasons why this account is still active, why the deposit was not applied to the balance and who is responsible for helping to resolve the issue.e

First time CenturyLink customer & I really wanted to like them as an internet service provider - My wife works from home and needs good reliable internet service. Moved to a new home in Martinsville, Indiana and we contacted CenturyLink prior to buying to verify internet service was available and was told by previous owner and customer service that 25Mbs was available. Upon moving in and scheduling installation we were "bait and switched" to only having 10Mbs available now??? We signed up and they installed. 3 weeks later we have had several service tickets due to intermittent/dropped internet service and speeds well below the 10Mbs commitment from CenturyLink. Each time pretty much get the "sorry about your luck" type response from customer service. I guess when they are the only service provider available, and they know it, you get treated like trash and your concerns and lack of service don't matter because they got your money already and you have no other choices. Based on the significant number of negative, 1 star reviews all over the internet and with the Revdex.com, this is not an isolated event and a common theme for CenturyLink everywhere they provide internet service. It's pretty clear their business model is to take advantage of customers who have no other choice but to put up with and pay for services that are not meeting their stated performance and reliability standards and commitments. I guess integrity is not a company virtue at CenturyLink.

Charges added after account closed. there should have been no billing and now they are trying to charge a $300 collection. This should be illegal.

This company has flatly refused to give satisfactory customer service due to that fact that they are the only provider in the area where I reside. I've been told, by employees, that "they don't need to generally service our area because the minute another company is available the customers will leave us anyway". They have been "no shows" for several technical calls, where I was required to be at home and have taken off work to be available. I have been told that they are not fully capable of communicating with their employees based in the Philippines, who, receive the majority of their tech. calls. They have continually had my account information wrong, even after having corrected it with several departments. They have cost me time and money...and again...they are the only phone/internet provider in our area...so for safety and security reasons we are at their will. Which is low.

What do I think? Hmmm, well lets see...Oh yeh, Century Link taking unauthorized monthly payments and not caring about their customers needs. Automated amount was taken, but $25 higher than the usual monthly payment expected. Sounds like stealing to me. But don't bother trying to chat with the customer service rep because they are a bunch of machines and are told what to say to the angry customer that just got ripped off. Calling Century Link is a joke. Placed on hold for 45 minutes...WHY? Are they that busy making good customers angry? So sad and enough said.

I have been having difficulty receiving reception at my home. They came out and didn't find anything wrong with the service, but then another tech came out and said there was an issue with something on the pole. The third time they came out, they told me I was getting the best reception I could get, but I'm still not getting any reception. They continue to bill me at high rates, but nothing is working. I'm not going to pay more money to not get better reception. The light on the internet box switches between red and green constantly. The forth time they came out, they said I was located too far away, but I've had this service for 25 years and it has only been recently that I've had issues with it.

I have been sent a bill for $105.99 for a modem "not being returned". I call and am always on hold for hours. I have been told by Centurylink that they had a shipping label printed for my return modem. But they are still charging me even though I returned it because they have not need it because they have not kept good enough records.

I purchased CenturyLink’s 1 gigabit fiber internet service for my residence. I received a confirmation number, an installation date, and my credit card was charged. Upon the day of scheduled installation no technician showed up and so I called the customer service line. After numerous attempts to speak to a supervisor and hours on hold being bounced between representatives who initially could not find my confirmation, then said my account was on hold, I reached a customer service representative who told me that there was no service available yet and that there was no estimate for when service might be available.

We kicked them out of our bank account after the horrendous speeds, with a whopping 0.03Mbps! we were paying $90 a month for 25 bits, and only got excuses. The tree in your yard, a rain cloud, system problems, to many people on, you name it, we've heard it all! Avoid them at all costs, the only thing worst than Century Link is satellite internet!

For last 5 years I have called to complain about line issues every time we get major rainstorms. Century refuses to replace bad telephone cables on a nearby phone pole and no matter how many times I or my neighbors complain, they take minimal actions to “restore” services. The bad cables impact my internet connection which is already outrageously weak and sends noise into each phone call until they make another temporary fix. If they have been documenting my calls to complain they’ll see multiple complaints from me.

I’ve been a loyal paying customer to CenturyLink to the (***) store since September 2016. I have never been so disappointed and irritated with an entire company/business in my life. I was a customer of there home WiFi/Internet services until It was time for me to relocate states. I paid my final bill June 5th of $39.62. On July 3, 2018, I returned my equipment to this particular store and specifically told the representative I was moving and I need to cancel my services. Unfortunately, it was not done! After the equipment was returned I was still being charged which told me the representative didn’t do their job correctly. Never did the representative tell me I would have a final bill or charges I would have to pay. I’ve reached out to customer service, billing department and etc regarding this matter. I have been on calls more than 5x’s these past few months trying to dispute this $136.88 that was being billed to me two months after I returned the equipment. I was transferred over 12x’s with customer service and support. I asked for a supervisor or director and I was told each time a supervisor isn’t available. Then finally I receive a call from a rude lady from billing on today October 12th about making a payment or it would be sent to collections. I will NEVER recommend this company or business to anyone. This has been a first I’ve had to make a complaint for such a business. Horrible Experience! If I could leave no stars I would. This company also needs to hire better customer service representatives, support staff, and billing department. People that love to work, are polite, and know there knowledge.

I work from home on occasion and need to have reliable internet service. My building only allows for CenturyLink internet service and when I asked about receiving high speed service I was told by my technician that the building wasn't wired for more than DSL, so up to 3 mbps. After an initial price offer that I happily paid for around 2-2.3 mbps service for the first year my bill got changed to $35 for life, since then my speeds have regularly stayed below 2 mbps. When I call to complain I am told that I can upgrade my service, but when I explain that my building doesn't have the physical capabilities my service returns to 2+ mbps for a few weeks and then eventually falls and becomes more and more unreliable.

I cancelled service on July 11th, I returned Direct TV equipment on July 14th. I had a $26.91 credit due. I called every month and they kept giving me the run around regarding my refund. I called 9/12 and she said 7-25 days. I called today and she said the check was mailed 9/29 from Monroe La. I don't think it takes that long by postal service to go from La to Mn. If I had owed them, I would be in collections by now.

I have tried too have my home telephone line repaired 4 times to no avail.

Centurylink took payment for my September bill out of my account twice, and when I contacted them, I was informed that they were keeping the extra payment (completely without my permission), because they had sent me a new bill in the meantime (which wasn't due until the end of October mind you... and I would have paid, before it was due, by MY OWN CHOICE, and not with money stolen out of my account).

Trash monopoly. Moves the goalposts after they take money from customers. An embarrassing excuse for a businesses. I am supposed to have home internet speeds of 3 mbps but rarely does my service reach beyond 1.2 Mbps. After I complain service returns to 2+mbps but only for a few weeks. Absolute garbage. I would change service providers except this is the only service that my building is wired for.

Horrible customer service!!! They transfer you to many other people, I once had to talk to 5 different people because I kept being transferred over. And each time I had to give out my account number name and number it go annoying! I still have century link and if they mess up one more time I’m canceling my internet!! Don’t waste your time like I did go to another internet provider!

Terrible service and customer service! I feel that CenturyLink takes advantage of the fact that there is no competition. Our phone line and/or DSL internet goes out relatively often. In spite of the fact that I have alerted them that my husband has medical issues, it always takes at least 7-10 days for problems to be fixed.

Right now, we have had no phone line for almost a month. Yes.... we were in the path of Hurricane Florence. But our neighbors have working phones, and we do not.

I put in a service request; when the deadline passed with no fix, I contacted CenturyLink. They had automatically canceled my request because the area outage was resolved - even though our individual line had not been restored!

I submitted the new request by phone and was told that a tech would be out in a week or so. I even received a cell call one day, informing me that the tech would be out that day. No one showed. The online status site says that, every day, a tech is scheduled to come out that day. And every day, it gets bumped to the next.

I was just now on an online chat with customer service to see if I could get confirmation of a service date — 50 minutes with misunderstandings by the representative and no resolution, other than an offer to “reschedule” another week later.

The chat abruptly ended/got cut off without a final verdict, while the representative was “checking” to see if we could get repair sooner...

Agh!