I input three gift cards and it has been “in review” for over daysI have emailed them many times, nothingI have called them in the morning, afternoon and later,NOTHINGNo one has literally answered the phoneI have left voicemails to them call me back as well, nothingIncredibly shadyI just want my gcs back or finalized but the company refuses to communicate when they have my product on hold
I "sold" a $gift card on the Cardpool website on 12/26/The website said the transaction would be "instant." The confirmation email said conflicting things - mail in gift card with provided label, and it also said put card away so it would not be usedI received no prepaid labelI received no paymentI have received no reply to my email sent on 12/There is no mechanism to speak with a human, and I am ill at ease because I have given this company my personal credit card information to facilitate transactionIn summary, company provided information about transactionCompany failed to reply to my email inquiryI have read every piece of fine print on their site, and I still have no idea how to finalize this transactionNow, I do not want to do business with them
I turned in $in restaurant gift cards I sent the cards on October and had not received a response or my promised *** credits by October At that point I stumbled across the reviews of Cardpool, which are atrocious I should have done my homework firstI diligently emailed Cardpool (did not expect a response, but wanted to document interactions with them for when I opened a complaint with Revdex.com) and was actually shocked when they emailed me back within about four hours They said they had not received my cards yet and that while it normally took 3-business days to get them back using their prepaid postage, it could take up to three weeks They asked me for my tracking numbers, which is silly because I used their prepaid postage which did not include tracking I told them as much and sent PDFs of the postage they sent me Within thirty minutes of sending a reply back to them, I got "gift card received" emails, which is weird and too much of a coincidence in my opinion The next day, they gave me my *** credits, which I immediately registered and were actually legitSo, I am trying to be fair They did what they promised They gave me $x for $x in restaurant gift cards However, the process is slow and required me to follow upWould I use them again? Not in a heartbeat after reading the reviews here and other places out on the internet Frankly I am shocked they have an A+ rating with the Revdex.com They have hundreds of complaints So, I am done with Cardpool and will not recommend them to anyone based on all of the complaints, but, I did get my credits I'd just be too scared to try again I think I got extraordinarily lucky this time
I sent an email to cardpool support timesOne on Saturday, one on Monday and one on ThursdayI started to sell my *** * *** card to cardpool, weeks agoI was hesitant to enter my credit card number so I discontinued the processI received an email from cardpool to complete the transaction BUT I CAN NOT COMPLETE ITI tried to exchange it at one if their in oerson exchanges in ***The worker was not able to make the exchangeHe said, that it shows no balanceI never used the cardI called *** * *** - the card has the full $value in itI tried REPEATEDLY to figure out how to complete the transaction online, to no availI used to design systemsThis us a HUGE flawA college educated, systems designer can not figure out how to compmete the transaction! The system appears to be “holding my card histage”I don’t want yo buy from ***I can’t exchange it online ir in person with cardpoolI have alo been a customer service rep and managerI ha
Sold a Cabelas gift card to Cardpool on Monday 1/very early in the morningThe payment option for this sale was selected to be an Amazon eGift Card in returnThe Cardpool FAQ clearly states, "If you selected to be paid with an Amazon eGift card, we usually verify the value, process the gift card, and issue payment within one (1) business day." It is now Wednesday 1/31, about 52+ hours since selling the gift card to Cardpool (which they also state is IMMEDIATE if you're using the card number input method and not actually mailing anything)Still have not received any compensation for my saleI have also received no response via email or the (very hidden) phone number for their customer service lineAbsolutely terrible, terrible customer service
I purchased a $TGI Friday's eGift card from Cardpool on 9-27-for $When I went to the restaurant on 12-28-to use the gift card for payment for dinner, I was told there was not $on the card, but only $I have emailed Cardpool's customer service website twice (12-29-and 1-6-17) about the issue, but they refuse to respond back to my emailsI have left messages on their customer service telephone line and once again have not received any calls back
I received a gift card which was invalid, returned it per instructions at my own cost, and now they claim they never received itMailed card back on 11/1/to address that was provided
I gave Carpool the information and sold one of my giftcardsThe address I had entered was different than my home address, so I contacted them, explained this, and gave my correct address by emailEmail is the only way they provide for customers to contact themIt has now been weeks and so far they have basically stolen my money from the giftcardI have no payment for selling itI emailed them times over a few weeks, and heard no responseI sent a message on Twitter, too, and again heard nothingIt is as if they are trying not to respond to me by this pointIf they gave any contact I wouldn't be so upset, and it should be easy to fixBut as they gave no response, I'm left hanging after giving them the giftcard
I purchased a gift card from the company in July Cardpool guarantees their gift card sales for yearI tried to used the gift card in February and it had no value although the face value was supposed to be $I tried to e-mail and to phone Cardpool, but have only received automated replies and no indication that they will honor the guarantee
Stay away from this used card re-sellerAlthough Cardpool claims it has 1-year warrantyBut that is not how its customer support works when you actually have issue with card bought from this siteI bought a $*** e-gift card from this siteI checked the balance when this e-giftcard was sent to my mailIt was indeed balance on itBut few days later, when I tried to buy something on ***.com and pay with this card, I found the balance was Obviously, someone redeemed this card before I could do thatI considered this as a fraudI contacted Cardpool and explained what happenedThe customer agent replied my email days later and told me to call *** to figure out who redeemed this card! What?! Should not it be Cardpool's responsibility to find out who illegally redeemed my card, given its 1-year warranty??? So, I replied and said it should be Cardpool who investigates this issue instead me Then Cardpool agent replied and said there is nothing they can do about it and still insist me to contact *** I think I will dispute this charge if Cardpool does not take any action to protect me against this fraudOne of main reasons I bought used gift cards from Cardpool is its 1-year warrantyNow, I do not know how much should I can trust it if Cardpool assumes it is customer's responsibility to figure our what happened when something like this happened I had similar issue with gift card bought from *** before, but *** general solved problem and refunded me quickly
I sold cardpool three different gift cardsall of these gift cards were e-gift cards and not physical onesFor two of them they accepted right away and sent me a checkfor the third one they asked me to send the gift card inThe two issues with that is that I dont have a physical gift card to send in and that even if I could print it out to send it in to them since I have three different gift cards I dont know which one I would need to send inI have tried contacting them multiple times about this and all I get is the automated response that they will get back to me in a few days, but they never hadit has been a little more than a month since I sent in my first request to there customer service with no answer
I purchased two Starbucks gift cards on June One July I received electronic delivery of the e-cardsOne of the codes worked just fine but the $card (I paid $63) did not workI sent an email to Cardpool requesting replacement or refund the same dayI heard nothing back and have sent followup emails - July 3, July & July and have still not heard anything back
I attempted to purchase Applebees gift cards totalling $from a website called Card PoolAfter receiving a confirmation of my order, I received a second email stating that due to 'Risk Assessment', my order was cancelledI sent an email to their customer service asking for an explanation of why I was denied the purchaseThey responded with a cryptic email saying that they were unable to provide any further explanationI have never heard of, or been subject to, any retailer, online or brick and mortar, that would deny a product or service using this explanationIs this legal? Do they think I'm underage?
The said they never received a $giftcard I sent themI think they stole itI've been sending and receiving goods for a long time, and this would be a firstShould have listened to the initial reviewDon't do business with them, they are THIEVES
Hello, I emailed *** on June 13, and received an auto-reply email saying CardPool received my email and will get back to me within the next few business daysBut I still have not heard from CardPool since I sent the email days agoI have earned four $credit for referring my friends to Cardpool totaling $in the past couple monthsWhen I tried to redeem them on *** all four reward codes do not work and display the following error: Cardpool gift card number unrecognizedPlease try againCan you help me resolve this issue please? I would like to redeem all four $referral credits to make a purchase on *** Thank you
In the "Primary Nature of your Complaint" category, I could nearly have picked "All of the above." In short, Cardpool sold me $in *** gift cards at a price of $(across two transactions, done on 1/and 1/5) that do not work--*** won't let me use them as they're already being used by a different account(I also ordered other *** gift cards from Cardpool at this time, and the others worked fine.) I contacted Cardpool on 1/and then again on 1/with this issueOn 1/I received an automatically generated reply saying that they would respond to me within "a few days" (the website quotes 1-3), but that is the only response I have ever received from them
ON DEC SENT A BEST BUY CARD TO SELL AT CARPOOL IT WAS A CARD I WAS SUPPOSE TO GET BUT WAS ONLY SENT A CHECK FOR I HAVE MADE VARIOUS TRYS TO CONTACT THEM THEY DO NOT GET BACK TO YOU VIA PHONE I WAS SENT TWO EMAILS TELLING ME THEY HAVE A PROBLEM WITH PROCESSING MACHINE HOWEVER THEY STILL HAVE NOT GIVEN ME THE REST OF THE MONEY
Didn't realize you had to wait days for an e gift cardI needed it for that dayImmediately requested a refundCalled twice and emailed timesI got a response saying they care about my email and my gift card was deliveredClearly don't care about my email because it did not address my issue in anywayFinally got a reply back after the 6th email and they will not refund
I sold a card to them on 12/28/a carrabas gift card wOrth $in exchange for $in amazon moneyI have reached out without answer to the business email *** MULTIPLE TIMESafter reaching out to them on facebook on 1/11/2017, they reported to me they didn't "receive" my cardAfter researching and seeing that MANY other people were having the exact same problem, I told them I felt I was being scammedCardpool has now in fact blocked me from commenting or responding to them on facebookThey have blocked me from messaging themMy emails to their *** email are returned as "sorry we're out on holidays"I am extremelyconcerned because in order to sell on cardpool your required to input your card information for their security in case you spend the gift card before they get itSo now this business has not only blocked me from emailing them and reaching them on social media but THEY HAVE MY CARD INFO ON FILEI know others are having this Problem as well and involving l
sold a torrid gift card online to *** on 1/2/transaction #carpool has kiosks in certain stores to sell unused/unwanted gift cards for cashor if the kiosk doesn't accept it, it can be sold virtuallyAfter gift card balance is verified, I was prompted to enter my debit card to get the payout if I didn't want a check mailedThat was the option I chose, and after the transaction was made they still mailed out a check anywayI feel it is very deceitful to ask for a debit card for payout, and not put the payout on the debit card!! I sent emails asking for clarification about this and the issue has not been addressed/clarifiedI seen other reviews where people have not received payment weeks!
I input three gift cards and it has been “in review” for over daysI have emailed them many times, nothingI have called them in the morning, afternoon and later,NOTHINGNo one has literally answered the phoneI have left voicemails to them call me back as well, nothingIncredibly shadyI just want my gcs back or finalized but the company refuses to communicate when they have my product on hold
I "sold" a $gift card on the Cardpool website on 12/26/The website said the transaction would be "instant." The confirmation email said conflicting things - mail in gift card with provided label, and it also said put card away so it would not be usedI received no prepaid labelI received no paymentI have received no reply to my email sent on 12/There is no mechanism to speak with a human, and I am ill at ease because I have given this company my personal credit card information to facilitate transactionIn summary, company provided information about transactionCompany failed to reply to my email inquiryI have read every piece of fine print on their site, and I still have no idea how to finalize this transactionNow, I do not want to do business with them
I turned in $in restaurant gift cards I sent the cards on October and had not received a response or my promised *** credits by October At that point I stumbled across the reviews of Cardpool, which are atrocious I should have done my homework firstI diligently emailed Cardpool (did not expect a response, but wanted to document interactions with them for when I opened a complaint with Revdex.com) and was actually shocked when they emailed me back within about four hours They said they had not received my cards yet and that while it normally took 3-business days to get them back using their prepaid postage, it could take up to three weeks They asked me for my tracking numbers, which is silly because I used their prepaid postage which did not include tracking I told them as much and sent PDFs of the postage they sent me Within thirty minutes of sending a reply back to them, I got "gift card received" emails, which is weird and too much of a coincidence in my opinion The next day, they gave me my *** credits, which I immediately registered and were actually legitSo, I am trying to be fair They did what they promised They gave me $x for $x in restaurant gift cards However, the process is slow and required me to follow upWould I use them again? Not in a heartbeat after reading the reviews here and other places out on the internet Frankly I am shocked they have an A+ rating with the Revdex.com They have hundreds of complaints So, I am done with Cardpool and will not recommend them to anyone based on all of the complaints, but, I did get my credits I'd just be too scared to try again I think I got extraordinarily lucky this time
I sent an email to cardpool support timesOne on Saturday, one on Monday and one on ThursdayI started to sell my *** * *** card to cardpool, weeks agoI was hesitant to enter my credit card number so I discontinued the processI received an email from cardpool to complete the transaction BUT I CAN NOT COMPLETE ITI tried to exchange it at one if their in oerson exchanges in ***The worker was not able to make the exchangeHe said, that it shows no balanceI never used the cardI called *** * *** - the card has the full $value in itI tried REPEATEDLY to figure out how to complete the transaction online, to no availI used to design systemsThis us a HUGE flawA college educated, systems designer can not figure out how to compmete the transaction! The system appears to be “holding my card histage”I don’t want yo buy from ***I can’t exchange it online ir in person with cardpoolI have alo been a customer service rep and managerI ha
Sold a Cabelas gift card to Cardpool on Monday 1/very early in the morningThe payment option for this sale was selected to be an Amazon eGift Card in returnThe Cardpool FAQ clearly states, "If you selected to be paid with an Amazon eGift card, we usually verify the value, process the gift card, and issue payment within one (1) business day." It is now Wednesday 1/31, about 52+ hours since selling the gift card to Cardpool (which they also state is IMMEDIATE if you're using the card number input method and not actually mailing anything)Still have not received any compensation for my saleI have also received no response via email or the (very hidden) phone number for their customer service lineAbsolutely terrible, terrible customer service
I purchased a $TGI Friday's eGift card from Cardpool on 9-27-for $When I went to the restaurant on 12-28-to use the gift card for payment for dinner, I was told there was not $on the card, but only $I have emailed Cardpool's customer service website twice (12-29-and 1-6-17) about the issue, but they refuse to respond back to my emailsI have left messages on their customer service telephone line and once again have not received any calls back
I received a gift card which was invalid, returned it per instructions at my own cost, and now they claim they never received itMailed card back on 11/1/to address that was provided
I gave Carpool the information and sold one of my giftcardsThe address I had entered was different than my home address, so I contacted them, explained this, and gave my correct address by emailEmail is the only way they provide for customers to contact themIt has now been weeks and so far they have basically stolen my money from the giftcardI have no payment for selling itI emailed them times over a few weeks, and heard no responseI sent a message on Twitter, too, and again heard nothingIt is as if they are trying not to respond to me by this pointIf they gave any contact I wouldn't be so upset, and it should be easy to fixBut as they gave no response, I'm left hanging after giving them the giftcard
I purchased a gift card from the company in July Cardpool guarantees their gift card sales for yearI tried to used the gift card in February and it had no value although the face value was supposed to be $I tried to e-mail and to phone Cardpool, but have only received automated replies and no indication that they will honor the guarantee
Stay away from this used card re-sellerAlthough Cardpool claims it has 1-year warrantyBut that is not how its customer support works when you actually have issue with card bought from this siteI bought a $*** e-gift card from this siteI checked the balance when this e-giftcard was sent to my mailIt was indeed balance on itBut few days later, when I tried to buy something on ***.com and pay with this card, I found the balance was Obviously, someone redeemed this card before I could do thatI considered this as a fraudI contacted Cardpool and explained what happenedThe customer agent replied my email days later and told me to call *** to figure out who redeemed this card! What?! Should not it be Cardpool's responsibility to find out who illegally redeemed my card, given its 1-year warranty??? So, I replied and said it should be Cardpool who investigates this issue instead me Then Cardpool agent replied and said there is nothing they can do about it and still insist me to contact *** I think I will dispute this charge if Cardpool does not take any action to protect me against this fraudOne of main reasons I bought used gift cards from Cardpool is its 1-year warrantyNow, I do not know how much should I can trust it if Cardpool assumes it is customer's responsibility to figure our what happened when something like this happened I had similar issue with gift card bought from *** before, but *** general solved problem and refunded me quickly
I sold cardpool three different gift cardsall of these gift cards were e-gift cards and not physical onesFor two of them they accepted right away and sent me a checkfor the third one they asked me to send the gift card inThe two issues with that is that I dont have a physical gift card to send in and that even if I could print it out to send it in to them since I have three different gift cards I dont know which one I would need to send inI have tried contacting them multiple times about this and all I get is the automated response that they will get back to me in a few days, but they never hadit has been a little more than a month since I sent in my first request to there customer service with no answer
I purchased two Starbucks gift cards on June One July I received electronic delivery of the e-cardsOne of the codes worked just fine but the $card (I paid $63) did not workI sent an email to Cardpool requesting replacement or refund the same dayI heard nothing back and have sent followup emails - July 3, July & July and have still not heard anything back
I attempted to purchase Applebees gift cards totalling $from a website called Card PoolAfter receiving a confirmation of my order, I received a second email stating that due to 'Risk Assessment', my order was cancelledI sent an email to their customer service asking for an explanation of why I was denied the purchaseThey responded with a cryptic email saying that they were unable to provide any further explanationI have never heard of, or been subject to, any retailer, online or brick and mortar, that would deny a product or service using this explanationIs this legal? Do they think I'm underage?
The said they never received a $giftcard I sent themI think they stole itI've been sending and receiving goods for a long time, and this would be a firstShould have listened to the initial reviewDon't do business with them, they are THIEVES
Hello, I emailed *** on June 13, and received an auto-reply email saying CardPool received my email and will get back to me within the next few business daysBut I still have not heard from CardPool since I sent the email days agoI have earned four $credit for referring my friends to Cardpool totaling $in the past couple monthsWhen I tried to redeem them on *** all four reward codes do not work and display the following error: Cardpool gift card number unrecognizedPlease try againCan you help me resolve this issue please? I would like to redeem all four $referral credits to make a purchase on *** Thank you
In the "Primary Nature of your Complaint" category, I could nearly have picked "All of the above." In short, Cardpool sold me $in *** gift cards at a price of $(across two transactions, done on 1/and 1/5) that do not work--*** won't let me use them as they're already being used by a different account(I also ordered other *** gift cards from Cardpool at this time, and the others worked fine.) I contacted Cardpool on 1/and then again on 1/with this issueOn 1/I received an automatically generated reply saying that they would respond to me within "a few days" (the website quotes 1-3), but that is the only response I have ever received from them
ON DEC SENT A BEST BUY CARD TO SELL AT CARPOOL IT WAS A CARD I WAS SUPPOSE TO GET BUT WAS ONLY SENT A CHECK FOR I HAVE MADE VARIOUS TRYS TO CONTACT THEM THEY DO NOT GET BACK TO YOU VIA PHONE I WAS SENT TWO EMAILS TELLING ME THEY HAVE A PROBLEM WITH PROCESSING MACHINE HOWEVER THEY STILL HAVE NOT GIVEN ME THE REST OF THE MONEY
Didn't realize you had to wait days for an e gift cardI needed it for that dayImmediately requested a refundCalled twice and emailed timesI got a response saying they care about my email and my gift card was deliveredClearly don't care about my email because it did not address my issue in anywayFinally got a reply back after the 6th email and they will not refund
I sold a card to them on 12/28/a carrabas gift card wOrth $in exchange for $in amazon moneyI have reached out without answer to the business email *** MULTIPLE TIMESafter reaching out to them on facebook on 1/11/2017, they reported to me they didn't "receive" my cardAfter researching and seeing that MANY other people were having the exact same problem, I told them I felt I was being scammedCardpool has now in fact blocked me from commenting or responding to them on facebookThey have blocked me from messaging themMy emails to their *** email are returned as "sorry we're out on holidays"I am extremelyconcerned because in order to sell on cardpool your required to input your card information for their security in case you spend the gift card before they get itSo now this business has not only blocked me from emailing them and reaching them on social media but THEY HAVE MY CARD INFO ON FILEI know others are having this Problem as well and involving l
sold a torrid gift card online to *** on 1/2/transaction #carpool has kiosks in certain stores to sell unused/unwanted gift cards for cashor if the kiosk doesn't accept it, it can be sold virtuallyAfter gift card balance is verified, I was prompted to enter my debit card to get the payout if I didn't want a check mailedThat was the option I chose, and after the transaction was made they still mailed out a check anywayI feel it is very deceitful to ask for a debit card for payout, and not put the payout on the debit card!! I sent emails asking for clarification about this and the issue has not been addressed/clarifiedI seen other reviews where people have not received payment weeks!