Attempted to sell gift card at different kiosk locations with no successCustomer service was terrible when I called to open an issue ticket, and they did not follow up cancelling the transaction/refunding my card as statedI will never do business with this company again nor recommend their services to anyone
I entered a gift card to try and redeem the balance with an *** creditIt was accepted, but then I was told there was an errorNow there has been no attempt to credit me, and the site is saying the card has already been acceptedPlease rectify this situationThere is no legitimate way to contact customer service through this business which makes me skeptical that is a scam
This company says they'll purchase gift cards from you at a guaranteed rateI sold a card to them, but never received paymentI've reached out to their customer service department three timesOn their website, it says all customer service emails will be answered within hours, but it's been weeksI can only assume now that the gift card doesn't work that this company is stealing my card from me and not paying me for itThis is absolutely the worst customer service I've received in years
I ordered a *** *** gift card on 1/11/(order# ***) for $(value $105) from CardpoolI used it once for $and it worked fineWhen I went to use it in a *** *** location on 2/10/18, I was told the system said the card was cancelled because it was listed as stolenI also went to check the balance online and it said the card is no longer recognizedThe existing balance on the card is $I wrote Cardpool via email (which is the only way you can contact their customer service on 2/10/18) saying I would like a refund for my unused balance or an equivalent amount of *** *** gift cardsI followed up with another email on 2/17/18, a week later, with still no replyTherefore it has been over a week with no answer from anyone at CardpoolThe specifics around the *** *** card is listed belowThe card number is *** *** ***
I had three $gift cards that I wanted to sell because I can’t use themThey were for *** *** StoreI have no *** devices to use them onI won them at work Christmas party and decided to try and sell them for around $each on Cardpoo*** I scratched the numbers off the cards and input them into the Cardpool websiteI received confirmation email about them getting posted for saleGot and email about of them getting sold, then got an email Cardpool cancelled transaction for no specific reason I quickly checked the balance on the cards that sold, and they have been cleaned out
On January 3,2017, I sold a $*** *** gift card (transaction no.: ***)I was told I would be paid in the form of an *** gift card in the amount of $that would be delivered to me by email within one business dayIt has now been a week and the gift card has not arrivedFurther, I have emailed and called the company several times and have yet to receive a single response
REDEMPTION CHECK MADE OUT TO AMERICAN EXPRESSIT SHOULD BE IN MY NAME NAME *** ***I HAVE SENT AN EMAIL JAN12TH AND LEFT VOICE MESSAGES AND NO RESPONSE BACKI wanted to confirm my personal address because the address that was in the carpool email looks differentSEE BELOWIt shows: american express *** *** *** *** San Antonio, TX 7*** My address is: *** *** - *** *** *** * *** , San Antonio, TX 7*** Hi ***, We thought you'd like to know that we've processed your gift cards for transaction #*** and mailed you a check for $The check should arrive within 3-business days*We sent the check as payment for the following items: Nordstrom Gift Card ($200.00)We sent the check to this address: american express *** *** *** *** San Antonio, TX 7*** *** *** cell ***
I tried to sell a $pottery barn gift card in exchange for an *** credit, however when I got to the point during checkout where I needed to enter my credit card information to verify the exchange, I entered the wrong code on the back of the card, so it denied my transactionWhen I went to redo the transaction, it said that the gift card # had already been entered and I wasn't able to move forward and actually complete the transactionI've called, left a voicemail, emailed multiple times, and left a couple of *** messages, and no one is responding at allCan you please advise and at least release my giftcard so I can restart & complete the transaction and just get this over with?
site says that they deliver online e-gift cards for trading in another card in up to one business dayit has been a week and I have sent several emails, messages, and tweets to this business with no response and no gift card in sighti am highly annoyed and think this is a bad business practice
I shipped the following *** gas giftcards to *** on January 31, via *** priority mail with tracking:
giftcards x $USD
giftcards x $USD
Total value: $USD
Per ** *** ***, the package was accepted by *** on February 2,
I emailed *** the *** tracking number
***'s FAQ (https://www.***.com/support/selling) states the following on payment expectation:
"If you selected to be paid with an *** eGift card, we usually verify the value, process the gift card(s), and issue payment typically within one (1) business day."
I opted for *** eGift card
I emailed them on February 20, inquiring payment since *** was overdue on payment by a full daysI also included the *** tracking numberNo responseI emailed again on February 22, They finally responded with a vague response*** did not confirm nor deny receiptThey simply replied with a canned response that they pick up their mail eve
In mid-December, I sold two $(total of $100) ***s gift cards to Cardpool for which they stated I they would pay me $Right before Christmas, I received an email from Cardpool notifying me that the envelope I sent the cards in mysteriously had a slit in the side of it and one of the cards was missing so they were adjusting the amount that they would pay me to $I still have not received a check for $I have contacted their customer service department with no responseI either want the card back or want the $
On May 19, 2018, Cardpool finished processing my gift card that I sold and mailed to themThey sent me with a link to an *** gift card in the amount of $15.65-which is the correct amount-but the redemption link doesn't work! It returns a website not found errorFurthermore, I suddenly cannot log in to my cardpool account, which I need to be able to access orders I have made(I haven't changed my password, so this is weird...)I tried the password reset feature, but it didn't work to send me an email! The account is linked to (my email account I posted this with)I emailed support about these issues days ago, and they haven't gotten back to me! Thanks for your help in resolving this issue
On 9/8/2017, I purchased an egift card from Cardpool It would not work in the store or on-lineI notified Cardpool via gmail as they do not have a phone number posted on their Home pageI called my bank to stop the transaction and the Bank told me to speak to someone at Cardpool and found their phone number for meI called # ***, and I was told that the gift certificate was non-refundable and would have to sell it backThen we were told to try it again as they could get it to workWe tried it in store and on-line - No LuckI tried to sell it back and now told, "we are not able to accept gift cards that were once part of our inventory." I do not know what to do now
I traded in a $gift card from *** on 12/20/to Cardpool.*** They stated I would received by email an *** Gift Card in the amount of $in exchange for the *** card in approximately business dayIt is now 12/28/I have sent several emails, which take days to get a response and am told it is being processedI received a phone call on 12/23/to verify my *** Card and was told my *** Gift Card would be delivered via email in the next dayThat was days ago and still no *** card from CardpoolWhen I go online to check status I am able to look up my account but it just keeps saying "in review" I cannot get an answer via email, nor can I get an answer using their *** phone #The recording says they cannot take my call and refer me to voice mail
I had a negative experience with Cardpool due to the unprofessional way that the Customer Service department handled (or rather, didn't handle) an issue with my orderI tried to use a Carpool Gift Card that my wife gave me on their websiteThree days after placing the order and contacting customer service, I was informed that my order was denied due to the fact that their "risk assessment team has determined that we aren't able to accept the order"After learning that I am not able to use my Cardpool Gift Card, I asked that Cardpool refund the money on the Gift Card since they will not allow me to use it on their site, and they refused to even send a personal response - instead sending me a link to their site stating that purchases are finalNow I have a Cardpool Gift Card that I cannot use on their websiteI am very disappointed with the way the situation has been handled by customer serviceWhile my situation is unique, it is important for customer service to realize that I lost money and to handle the situation with integrity instead of brushing me aside and not addressing the issue that I had
I submitted a gift card via the *** Website in the amount of $and in return was to be receiving a check in the amount of $This was submitted on the 7th of February and I then received an email on the the of February stating that between to business days I would be receiving a check in the mailIt is now the 22nd of February and nothing has been mailed to meI have emailed over times and know one has reached out to meI have called the number on the back of my gift card today and found out that *** cashed the entire balance out on February 16th!! I need a representative to call me and sort this out, my phone number is ***I also need to get paid ASAP! If *** doesn't reach out to me in a timely manner, I will be taking this matter to the police and filing a claim against ***
On March 6th at 8:EST I ordered an "instant" delivered electronic gift card for Starbucks in the amount of $that I paid $forThe description says delivered "instantly" and then I got an email confirm if my order stating would be delivered within business dayAs of this time I have not received the card nor a response from Cardpool for my inquiry as to the status
This company, Cardpool, allowed my information to be hacked in their system, and a $gift card purchased without my ordering or consentI have made repeated attempts to contact them via their email support, and phone support and after days I have not ever heard from a live person or had any sort of response at allThe only response I had was a password reset attempt, presumably made by the same hacker that made the initial purchaseStill no customer response at allPhone calls are all automatic to voice mail and NEVER get a live person
AVOID CARDPOOL AT ALL COSTS!!!!
I purchased a $gift card from CardpoolThe card ended up having no balanceI contacted customer service via their listed email since no phone number is available and have not heard back and it has been weeksAccording to their website they have a day protection guarantee but since I cannot get in touch with them this seems to be a very serious case of fraudulent sale of goods, misrepresentation of a guarantee and advertising of what the site offers to buyers
On June 23rd, I went online to to Cardpool.com and decided to sell them a CVS gift card with a value of (U.S dollars) on itIn exchange for said gift card, they were to email me an Amazon gift card with the value of 28.58, within one business day of them receiving my CVS gift cardI filled out the form an received a prepaid label to send the cardI sent it that same day, June 23rd, and they received it on June 26th, 2017, I even got an email from Cardpool confirming the receipt of the gift cardI waited and as of today, June 30th, I have not gotten anythingI have called or different numbers, but still have not gotten any responseI have also emailed them, but no response there eitherTo add to my concern, I went online to their website to check if anything was updated and now it shows a status of "cancelled transaction." Please assist in this matter as I have exhausted all my options
Attempted to sell gift card at different kiosk locations with no successCustomer service was terrible when I called to open an issue ticket, and they did not follow up cancelling the transaction/refunding my card as statedI will never do business with this company again nor recommend their services to anyone
I entered a gift card to try and redeem the balance with an *** creditIt was accepted, but then I was told there was an errorNow there has been no attempt to credit me, and the site is saying the card has already been acceptedPlease rectify this situationThere is no legitimate way to contact customer service through this business which makes me skeptical that is a scam
This company says they'll purchase gift cards from you at a guaranteed rateI sold a card to them, but never received paymentI've reached out to their customer service department three timesOn their website, it says all customer service emails will be answered within hours, but it's been weeksI can only assume now that the gift card doesn't work that this company is stealing my card from me and not paying me for itThis is absolutely the worst customer service I've received in years
I ordered a *** *** gift card on 1/11/(order# ***) for $(value $105) from CardpoolI used it once for $and it worked fineWhen I went to use it in a *** *** location on 2/10/18, I was told the system said the card was cancelled because it was listed as stolenI also went to check the balance online and it said the card is no longer recognizedThe existing balance on the card is $I wrote Cardpool via email (which is the only way you can contact their customer service on 2/10/18) saying I would like a refund for my unused balance or an equivalent amount of *** *** gift cardsI followed up with another email on 2/17/18, a week later, with still no replyTherefore it has been over a week with no answer from anyone at CardpoolThe specifics around the *** *** card is listed belowThe card number is *** *** ***
I had three $gift cards that I wanted to sell because I can’t use themThey were for *** *** StoreI have no *** devices to use them onI won them at work Christmas party and decided to try and sell them for around $each on Cardpoo*** I scratched the numbers off the cards and input them into the Cardpool websiteI received confirmation email about them getting posted for saleGot and email about of them getting sold, then got an email Cardpool cancelled transaction for no specific reason I quickly checked the balance on the cards that sold, and they have been cleaned out
On January 3,2017, I sold a $*** *** gift card (transaction no.: ***)I was told I would be paid in the form of an *** gift card in the amount of $that would be delivered to me by email within one business dayIt has now been a week and the gift card has not arrivedFurther, I have emailed and called the company several times and have yet to receive a single response
REDEMPTION CHECK MADE OUT TO AMERICAN EXPRESSIT SHOULD BE IN MY NAME NAME *** ***I HAVE SENT AN EMAIL JAN12TH AND LEFT VOICE MESSAGES AND NO RESPONSE BACKI wanted to confirm my personal address because the address that was in the carpool email looks differentSEE BELOWIt shows: american express *** *** *** *** San Antonio, TX 7*** My address is: *** *** - *** *** *** * *** , San Antonio, TX 7*** Hi ***, We thought you'd like to know that we've processed your gift cards for transaction #*** and mailed you a check for $The check should arrive within 3-business days*We sent the check as payment for the following items: Nordstrom Gift Card ($200.00)We sent the check to this address: american express *** *** *** *** San Antonio, TX 7*** *** *** cell ***
I tried to sell a $pottery barn gift card in exchange for an *** credit, however when I got to the point during checkout where I needed to enter my credit card information to verify the exchange, I entered the wrong code on the back of the card, so it denied my transactionWhen I went to redo the transaction, it said that the gift card # had already been entered and I wasn't able to move forward and actually complete the transactionI've called, left a voicemail, emailed multiple times, and left a couple of *** messages, and no one is responding at allCan you please advise and at least release my giftcard so I can restart & complete the transaction and just get this over with?
site says that they deliver online e-gift cards for trading in another card in up to one business dayit has been a week and I have sent several emails, messages, and tweets to this business with no response and no gift card in sighti am highly annoyed and think this is a bad business practice
I shipped the following *** gas giftcards to *** on January 31, via *** priority mail with tracking:
giftcards x $USD
giftcards x $USD
Total value: $USD
Per ** *** ***, the package was accepted by *** on February 2,
I emailed *** the *** tracking number
***'s FAQ (https://www.***.com/support/selling) states the following on payment expectation:
"If you selected to be paid with an *** eGift card, we usually verify the value, process the gift card(s), and issue payment typically within one (1) business day."
I opted for *** eGift card
I emailed them on February 20, inquiring payment since *** was overdue on payment by a full daysI also included the *** tracking numberNo responseI emailed again on February 22, They finally responded with a vague response*** did not confirm nor deny receiptThey simply replied with a canned response that they pick up their mail eve
In mid-December, I sold two $(total of $100) ***s gift cards to Cardpool for which they stated I they would pay me $Right before Christmas, I received an email from Cardpool notifying me that the envelope I sent the cards in mysteriously had a slit in the side of it and one of the cards was missing so they were adjusting the amount that they would pay me to $I still have not received a check for $I have contacted their customer service department with no responseI either want the card back or want the $
On May 19, 2018, Cardpool finished processing my gift card that I sold and mailed to themThey sent me with a link to an *** gift card in the amount of $15.65-which is the correct amount-but the redemption link doesn't work! It returns a website not found errorFurthermore, I suddenly cannot log in to my cardpool account, which I need to be able to access orders I have made(I haven't changed my password, so this is weird...)I tried the password reset feature, but it didn't work to send me an email! The account is linked to (my email account I posted this with)I emailed support about these issues days ago, and they haven't gotten back to me! Thanks for your help in resolving this issue
On 9/8/2017, I purchased an egift card from Cardpool It would not work in the store or on-lineI notified Cardpool via gmail as they do not have a phone number posted on their Home pageI called my bank to stop the transaction and the Bank told me to speak to someone at Cardpool and found their phone number for meI called # ***, and I was told that the gift certificate was non-refundable and would have to sell it backThen we were told to try it again as they could get it to workWe tried it in store and on-line - No LuckI tried to sell it back and now told, "we are not able to accept gift cards that were once part of our inventory." I do not know what to do now
I traded in a $gift card from *** on 12/20/to Cardpool.*** They stated I would received by email an *** Gift Card in the amount of $in exchange for the *** card in approximately business dayIt is now 12/28/I have sent several emails, which take days to get a response and am told it is being processedI received a phone call on 12/23/to verify my *** Card and was told my *** Gift Card would be delivered via email in the next dayThat was days ago and still no *** card from CardpoolWhen I go online to check status I am able to look up my account but it just keeps saying "in review" I cannot get an answer via email, nor can I get an answer using their *** phone #The recording says they cannot take my call and refer me to voice mail
I had a negative experience with Cardpool due to the unprofessional way that the Customer Service department handled (or rather, didn't handle) an issue with my orderI tried to use a Carpool Gift Card that my wife gave me on their websiteThree days after placing the order and contacting customer service, I was informed that my order was denied due to the fact that their "risk assessment team has determined that we aren't able to accept the order"After learning that I am not able to use my Cardpool Gift Card, I asked that Cardpool refund the money on the Gift Card since they will not allow me to use it on their site, and they refused to even send a personal response - instead sending me a link to their site stating that purchases are finalNow I have a Cardpool Gift Card that I cannot use on their websiteI am very disappointed with the way the situation has been handled by customer serviceWhile my situation is unique, it is important for customer service to realize that I lost money and to handle the situation with integrity instead of brushing me aside and not addressing the issue that I had
I submitted a gift card via the *** Website in the amount of $and in return was to be receiving a check in the amount of $This was submitted on the 7th of February and I then received an email on the the of February stating that between to business days I would be receiving a check in the mailIt is now the 22nd of February and nothing has been mailed to meI have emailed over times and know one has reached out to meI have called the number on the back of my gift card today and found out that *** cashed the entire balance out on February 16th!! I need a representative to call me and sort this out, my phone number is ***I also need to get paid ASAP! If *** doesn't reach out to me in a timely manner, I will be taking this matter to the police and filing a claim against ***
On March 6th at 8:EST I ordered an "instant" delivered electronic gift card for Starbucks in the amount of $that I paid $forThe description says delivered "instantly" and then I got an email confirm if my order stating would be delivered within business dayAs of this time I have not received the card nor a response from Cardpool for my inquiry as to the status
This company, Cardpool, allowed my information to be hacked in their system, and a $gift card purchased without my ordering or consentI have made repeated attempts to contact them via their email support, and phone support and after days I have not ever heard from a live person or had any sort of response at allThe only response I had was a password reset attempt, presumably made by the same hacker that made the initial purchaseStill no customer response at allPhone calls are all automatic to voice mail and NEVER get a live person
AVOID CARDPOOL AT ALL COSTS!!!!
I purchased a $gift card from CardpoolThe card ended up having no balanceI contacted customer service via their listed email since no phone number is available and have not heard back and it has been weeksAccording to their website they have a day protection guarantee but since I cannot get in touch with them this seems to be a very serious case of fraudulent sale of goods, misrepresentation of a guarantee and advertising of what the site offers to buyers
On June 23rd, I went online to to Cardpool.com and decided to sell them a CVS gift card with a value of (U.S dollars) on itIn exchange for said gift card, they were to email me an Amazon gift card with the value of 28.58, within one business day of them receiving my CVS gift cardI filled out the form an received a prepaid label to send the cardI sent it that same day, June 23rd, and they received it on June 26th, 2017, I even got an email from Cardpool confirming the receipt of the gift cardI waited and as of today, June 30th, I have not gotten anythingI have called or different numbers, but still have not gotten any responseI have also emailed them, but no response there eitherTo add to my concern, I went online to their website to check if anything was updated and now it shows a status of "cancelled transaction." Please assist in this matter as I have exhausted all my options