On 2/22/I put in two orders to sell gift cards and received two different emails with transaction numbersThe emails included my offer amounts and stated they would send me a check in days of verifying my gift cardsAfter days I emailed support as my order showed as "In review" (CardPool does not have a customer service phone number)I did not receive a response, so on 3/I sent a *** message to Cardpool with my transaction numbers and requested an updateI then received emails from Cardpool stating my orders had been cancelledThe emails stated the processing center encountered an issue while processing the cards but they could not disclose any further specificsSince the original email offers I received said the checks would be sent when my gift cards were verified, one would assume that my transaction was cancelled because my gift cards could not be verified, but every single one of my gift cards has a valid balanceI noticed that in the time I received my offe
I have tried to contact customer service numerous times to check on my orderWebsite is showing that they never received my order, but I mailed it to them on the 27th of Decvia the label that they providedI am supposed to receive *** Credit for the Gift Card I mailed to them, but I have not been able to reach any customer service or get any responses to my emails sent to customer service
I've been attempting to contact Cardpool for the last week over phone, email, and even *** - I've heard absolutely no communication from any one of their employees
The three staples e-gift cards, which I purchased last September via www.cardpool***, now have become unusable (unredeemable)Below is the email chain in relation to this issueDate: Wed, Mar 17:24:+From: support@cardpool*** To: *** Subject: Support Portal Re: RE: Cardpool Shipment Notification (Order #***) Cardpool Support, Mar 30: Hello, Thanks for following up with us! Unfortunately, due to company policy we are unable to investigate claims after days as sated in our purchase guarantee - sorry about that! However, if you can prove that the gift card was already redeemed and associated with an unauthorized purchase then we will be happy to issue you a refundWe hope you can understand why we have to stick to this policyIf you have any further questions or concerns please feel free to email us at support@cardpool*** Best Regards, *** Cardpool*** -------------------------------------------------------------------------------- ***
I purchased a Lowes gift card from this businessThe value of the card was advertised at $in exchange for $The company delivered an email with the $gift card attachedUpon use the card was invalid and declined by LowesAttempts to replace to refund the amount were unsuccessful
I sold my gift card to them electronically payment was to be in a *** e gift card it said I should receive my *** e card within business day I emailed them to only receive a response saying to not email again or you will lose your place in line I tried calling only to get a voicemail I wish I had gone with another company or have done more research I'm not the first one to have this issue I'm surprised the business is still A+ with the lack of available customer service or a more streamlined approach to electronically sold cardsI just checked my email again I'm still waiting for payment I understand they might be busy but the complaints I read received responses yet I'm still waitingDoesn't seem right
The service buys and sells gift cards for a slight discountI agreed to sell them $in various gift cards (to be exact) in exchange for $in *** e-gift certificateThe website says day turn around, and maybe slightly more during the holidaysI verified the amounts on my cards, and sold them accordingly on 1/6/to ***I received an email notification verifying the transaction almost immediately, but after days, I still hadn't received my payment from themI attempted to message them and I emailed them with no responseI can't cancel the transaction, and when I checked the balance of the gift cards, they had been usedSpecifically a $Home Depot gift card now only has a $balanceI want my money back and to warn other potential victims to be aware of this scam as they are a fraud
I heard about a giftcard exchange company called Cardpool, I went to the website , read the customer reviews and felt it was a good company to do business withI sent them a *** *** giftcard worth $100, they said I would receive $in a check or *** giftcard, I went with the check option , printed out the free labels to send my giftcard to them, received an email confirming they received my giftcard and then on Dec 20th I received an email from them stating that my check was in the mail, it would take 3-business days ( up to weeks ) I waited patiently up to the week point, I then emailed and got a generic response about them not being open for regular business days due to the holidaysI found different phone numbers for them both go straight to voicemail, I have left several messages sent several emails and still no phone call , no check , not any kind of response to my issueI either want my check or giftcard back It is now Jan 30th 2017, I was "sent" a check D
I ordered an e-mail gift card from www.cardpool***, under the impression that it would "usually take minutes or up to business day for delivery"It has now been a few days and after multiple emails between myself and Cardpool, I have still not received the card that I orderedI have requested a refund but they will not provide oneThe only responses I can get are from their automated email replies, which is also the only way to contact them
I sent in gift cards on January 8thThe website says that they will issue your pay out within business day of getting the cards I sentIts has been weeksI emailed customer service twice and they did not respond int he 1-business days eitherThere is no phone number to reach companyAt this point, I just want my cards back
Paid $for a gift card and they sent it to the wrong address even when notified before shippingNever received gift cardCardpool will not tefund my money and do not reply to my emails concerning this matter
I purchased *** *** gift cards on 9/19/2016, the order number is ***I used them to purchase *** * plus, however, one of the card has a $balanceI sent an email to their customer support, I have not yet received a respond back, it have been over business dayThe number of the card in question ends with ***All the cards should have a value of $each, but of the cards has a $balance
On 12/15/2017, I purchased two gift cards in one transactionOne gift card with a $face value for $45, and a second with a $face value for $The $gift card was valid, but the $was notThe card # is not valid and therefore is unusableI have emailed cardpool customer service several times and have not yet heard back from themI have been unable to locate a phone # for customer serviceI would like a refund for the amount I paid for the card
On 11/08/I purchased a discounted electronic gift card from cardpool*** as a Christmas gift for my daughterThe gift card was to *** **, I paid $for an electronic gift card that was suppose to have a balance of $A couple days after Christmas we went shopping and used the gift card but there was only $available on the card - not the $I paid forI have sent a few emails (the only customer support contact info available) starting on 1/01/regarding this and I have not received a single responseTheir website states the following: "180-Day Purchase Guarantee - Cardpool is committed to making our customers happy by offering the highest level of service possibleIf you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your orderWe make such guarantees for up to days from the date of your purchaseIf you are unable to redeem your card for the full amount specified in your
I didn't think this qualified as an official complaint since I can assume the refund will actually go through 'sometime' this week
I purchased a gift card Monday 2/in the morningI received an auto email basically indicating I should receive it in the mail/email within 1-business daysThis is annoying that the email doesn't indicate whether it's mail or emailBy the 3rd day (Thursday) I sent an email saying 'I hope it arrives today' but no response until Monday (exactly a week from my purchase) that my order wasn't able to be processed and I can expect a refundTerrible experience and customer serviceI don't think I would've EVER received a response about my transaction if I hadn't reached outThere were no holidays to justify the delay to contradict their promisesI will never buy from this site again
I purchased an e-gift card from Cardpool and when I went to use the gift card it had zero ($ 0) balance on it Order Number: *** - REI Gift Card purchased for $
I would like a refund for the purchase according to their policy
I Sol;d them two gift cards Victoria secret balances were and and the transaction number is #*** they cancelled that and couple other cards the moneys on them but the two vc gift cars the balances are zero and I cant get a answer or email back to resolve the issue
I ordered electronic gift cards Two got canceled, saying it was a mistake in inventory I relieved the cancellation e-mails The website said the others were shipped, and were supposed to have been e-mailed to me, but, I did not receive those emails Called and was told they verify when they purchase them, but, do not verify again until they are soldThey listed in excess of more just like one that was canceled, but, they could not sub one of thoseBuyer bewareI will not shop with them againI should not have to call to complain to get what I paid for
Merchant promises up front "instant" delivery of purchased gift cards yet after they get your credit card and the purchase is made they inform you that your card will not be delivered instantly but rather can take a full business day of longerThis is clearly deceptive as the cards for sale on their site are specifically labeled "instant" and clearly they are not
On 2/22/I put in two orders to sell gift cards and received two different emails with transaction numbersThe emails included my offer amounts and stated they would send me a check in days of verifying my gift cardsAfter days I emailed support as my order showed as "In review" (CardPool does not have a customer service phone number)I did not receive a response, so on 3/I sent a *** message to Cardpool with my transaction numbers and requested an updateI then received emails from Cardpool stating my orders had been cancelledThe emails stated the processing center encountered an issue while processing the cards but they could not disclose any further specificsSince the original email offers I received said the checks would be sent when my gift cards were verified, one would assume that my transaction was cancelled because my gift cards could not be verified, but every single one of my gift cards has a valid balanceI noticed that in the time I received my offe
I have tried to contact customer service numerous times to check on my orderWebsite is showing that they never received my order, but I mailed it to them on the 27th of Decvia the label that they providedI am supposed to receive *** Credit for the Gift Card I mailed to them, but I have not been able to reach any customer service or get any responses to my emails sent to customer service
I've been attempting to contact Cardpool for the last week over phone, email, and even *** - I've heard absolutely no communication from any one of their employees
The three staples e-gift cards, which I purchased last September via www.cardpool***, now have become unusable (unredeemable)Below is the email chain in relation to this issueDate: Wed, Mar 17:24:+From: support@cardpool*** To: *** Subject: Support Portal Re: RE: Cardpool Shipment Notification (Order #***) Cardpool Support, Mar 30: Hello, Thanks for following up with us! Unfortunately, due to company policy we are unable to investigate claims after days as sated in our purchase guarantee - sorry about that! However, if you can prove that the gift card was already redeemed and associated with an unauthorized purchase then we will be happy to issue you a refundWe hope you can understand why we have to stick to this policyIf you have any further questions or concerns please feel free to email us at support@cardpool*** Best Regards, *** Cardpool*** -------------------------------------------------------------------------------- ***
I purchased a Lowes gift card from this businessThe value of the card was advertised at $in exchange for $The company delivered an email with the $gift card attachedUpon use the card was invalid and declined by LowesAttempts to replace to refund the amount were unsuccessful
I sold my gift card to them electronically payment was to be in a *** e gift card it said I should receive my *** e card within business day I emailed them to only receive a response saying to not email again or you will lose your place in line I tried calling only to get a voicemail I wish I had gone with another company or have done more research I'm not the first one to have this issue I'm surprised the business is still A+ with the lack of available customer service or a more streamlined approach to electronically sold cardsI just checked my email again I'm still waiting for payment I understand they might be busy but the complaints I read received responses yet I'm still waitingDoesn't seem right
The service buys and sells gift cards for a slight discountI agreed to sell them $in various gift cards (to be exact) in exchange for $in *** e-gift certificateThe website says day turn around, and maybe slightly more during the holidaysI verified the amounts on my cards, and sold them accordingly on 1/6/to ***I received an email notification verifying the transaction almost immediately, but after days, I still hadn't received my payment from themI attempted to message them and I emailed them with no responseI can't cancel the transaction, and when I checked the balance of the gift cards, they had been usedSpecifically a $Home Depot gift card now only has a $balanceI want my money back and to warn other potential victims to be aware of this scam as they are a fraud
I heard about a giftcard exchange company called Cardpool, I went to the website , read the customer reviews and felt it was a good company to do business withI sent them a *** *** giftcard worth $100, they said I would receive $in a check or *** giftcard, I went with the check option , printed out the free labels to send my giftcard to them, received an email confirming they received my giftcard and then on Dec 20th I received an email from them stating that my check was in the mail, it would take 3-business days ( up to weeks ) I waited patiently up to the week point, I then emailed and got a generic response about them not being open for regular business days due to the holidaysI found different phone numbers for them both go straight to voicemail, I have left several messages sent several emails and still no phone call , no check , not any kind of response to my issueI either want my check or giftcard back It is now Jan 30th 2017, I was "sent" a check D
I ordered an e-mail gift card from www.cardpool***, under the impression that it would "usually take minutes or up to business day for delivery"It has now been a few days and after multiple emails between myself and Cardpool, I have still not received the card that I orderedI have requested a refund but they will not provide oneThe only responses I can get are from their automated email replies, which is also the only way to contact them
I sent in gift cards on January 8thThe website says that they will issue your pay out within business day of getting the cards I sentIts has been weeksI emailed customer service twice and they did not respond int he 1-business days eitherThere is no phone number to reach companyAt this point, I just want my cards back
Paid $for a gift card and they sent it to the wrong address even when notified before shippingNever received gift cardCardpool will not tefund my money and do not reply to my emails concerning this matter
I purchased *** *** gift cards on 9/19/2016, the order number is ***I used them to purchase *** * plus, however, one of the card has a $balanceI sent an email to their customer support, I have not yet received a respond back, it have been over business dayThe number of the card in question ends with ***All the cards should have a value of $each, but of the cards has a $balance
Ordered $worth of gift cards, two arrived already usedAsked for refund on those two, have not heard anything for days since I emailed customer service
On 12/15/2017, I purchased two gift cards in one transactionOne gift card with a $face value for $45, and a second with a $face value for $The $gift card was valid, but the $was notThe card # is not valid and therefore is unusableI have emailed cardpool customer service several times and have not yet heard back from themI have been unable to locate a phone # for customer serviceI would like a refund for the amount I paid for the card
On 11/08/I purchased a discounted electronic gift card from cardpool*** as a Christmas gift for my daughterThe gift card was to *** **, I paid $for an electronic gift card that was suppose to have a balance of $A couple days after Christmas we went shopping and used the gift card but there was only $available on the card - not the $I paid forI have sent a few emails (the only customer support contact info available) starting on 1/01/regarding this and I have not received a single responseTheir website states the following: "180-Day Purchase Guarantee - Cardpool is committed to making our customers happy by offering the highest level of service possibleIf you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your orderWe make such guarantees for up to days from the date of your purchaseIf you are unable to redeem your card for the full amount specified in your
I didn't think this qualified as an official complaint since I can assume the refund will actually go through 'sometime' this week
I purchased a gift card Monday 2/in the morningI received an auto email basically indicating I should receive it in the mail/email within 1-business daysThis is annoying that the email doesn't indicate whether it's mail or emailBy the 3rd day (Thursday) I sent an email saying 'I hope it arrives today' but no response until Monday (exactly a week from my purchase) that my order wasn't able to be processed and I can expect a refundTerrible experience and customer serviceI don't think I would've EVER received a response about my transaction if I hadn't reached outThere were no holidays to justify the delay to contradict their promisesI will never buy from this site again
I purchased an e-gift card from Cardpool and when I went to use the gift card it had zero ($ 0) balance on it Order Number: *** - REI Gift Card purchased for $
I would like a refund for the purchase according to their policy
I Sol;d them two gift cards Victoria secret balances were and and the transaction number is #*** they cancelled that and couple other cards the moneys on them but the two vc gift cars the balances are zero and I cant get a answer or email back to resolve the issue
I ordered electronic gift cards Two got canceled, saying it was a mistake in inventory I relieved the cancellation e-mails The website said the others were shipped, and were supposed to have been e-mailed to me, but, I did not receive those emails Called and was told they verify when they purchase them, but, do not verify again until they are soldThey listed in excess of more just like one that was canceled, but, they could not sub one of thoseBuyer bewareI will not shop with them againI should not have to call to complain to get what I paid for
Merchant promises up front "instant" delivery of purchased gift cards yet after they get your credit card and the purchase is made they inform you that your card will not be delivered instantly but rather can take a full business day of longerThis is clearly deceptive as the cards for sale on their site are specifically labeled "instant" and clearly they are not