I sold over $worth of gift cards to CP on 1/10/Of course they say they will send a check within business day but over days go by and I never hear a word past them confirming my transaction numberI emailed them several times since 1/and didn't hear back until I finally starting messaging them on FacebookPrior to that, I emailed them saying I was interested in cancelling my order but not unless they can tell me what's going on with my orderAfter messaging on fb they finally reply to me and say in a nutshell "Oh sorry to see you go, we cancelled your transaction." I was furious because I didn't tell them to do that and start emailing them like crazy and on Fb trying to get them to complete my order so I didn't have to re-enter all my info and wait another damn week or moreThey said they fixed the issue and that someone would call me to verify the legitimacy of my cardsI was annoyed because why would that take over a week to finally call me and verify that?? The lady on the phone was OK, just asked where I bought them, why I bought them and why I wasn't using themShe didn't say sorry for the issue of cancelling my order, sorry for the delay in procressing and didn't even say thank you for using their service have a nice dayShe told me I would receive an email verifying my cards are legit and will be progress but didn't say whether or not they would then send me a checkThat was hours ago and I still haven't gotten an emailI will be harassing them almost daily until my check comes if comes to thatI especially warn anyone else please just use a different service!! Gift card granny is great at showing you other businesses who will pay you but you also should look up reviews before even using any!! This company has horrible customer service and they don't meet their email standard of business day at allYou're going to be waiting a week or more wondering if you are getting scammed
I sold a gift card to Cardpool On 12/28/On 01/07/2018, I sent an email to their customer service asking why I haven't received the payout as it's been days after I sold the gift cardOn 01/12/2018, after days of no response, I sent a follow up email again asking why I still haven't received the payoutOn 01/17/2018, I sent a third email again asking what's going on and why they haven't responded to my former emailsConsidering it's well over the 7-days they claimed I should receive a check, and with no responses from their customer service after three attempts within the span of days, I believe cardpool has scammed me into selling my gift card to them in hopes of receiving a check
Ordered gift cards, received cards that were "account closed" Wrote to customer service- no reply Use a credit card if you buy from these people so you can dispute the charges when you get ripped off!
HOW THIS PLACE AS AN A+ RATING IS BEYOND ME81% NEGATIVE REVIEWS should be factored in!
This company is absolutely terribleI have waited over weeks for the second half of my order and it never arrivedWaited over weeks with no customer service responseThey have no contact number, their chat feature is a bot, and I eventually had to email a partnering company to get them to respondFurthermore, they REFUSE to accept my return request for the first part of my order, despite incomplete order and no policy against returns in their termsDO NOT USE THIS PLACE
I have purchased a number of Target gift cards from Cardpool over the past few monthsThey were all E-gift cards which were emailed to meI assumed, since they were digital, the value would most definitely be on the gift cardsWhen I finally gathered all the gift card numbers in order to use them, I found one after another had a $balanceI contacted Target as well as Cardpool with my issueI wanted to make sure there wasn't an error on my end, but Target confirmed that all cards were used in different physical locations across TexasI am in Arizona and have not been to Texas in well over yearsCardpool reviewed my claim and also found that the cards were used in TexasThey now refuse to give me a refund, though they have a one year purchase guarantee which states "If you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your order....If you are unable to redeem your card for the full amount specified
Cardpool purchased my $gift card for $Then they put a stop payment on the check issuedThey do not respond to my communicationsI went onto the Cardpool website on 12/28/Cardpool made me an offer for this $gift cardI accepted the offer for $Once this was completed I had to provide Cardpool with the gift card # as well as the security codeFrom that moment forward, Cardpool had control of this gift cardThis statement is from their website: "When you sell a Gift Card to Cardpool via the Service, ownership of the Gift Card and any interest therein to Cardpool is immediately and automatically to Cardpool." Carpool's own website states that the gift card was totally in their control and possession once the gift card was sold via the on-line serviceCardpool provided a shipping label to use to mail them the cardTo ABSOLUTELY ENSURE NOTHING happened while the gift card was in transit to them, I mailed the gift card to them via REGISTERED / CERTIFIED
I sold two gift cardsCardpool gave the best return by farThey paid for shipping and I received my Amazon gift card within just a few daysI was nervous sending my gift cards away but it worked! Highly recommend this company
I traded a $Kohls Card recently for an Amazon E-CardI had a gift card since Christmas I was never going to use and a friend who used this company in referred meStupid me didn't check the reviews until after my transaction and I became impatient after the day wait time expiredI sent an email and left a message on their voicemailI sent another email as the day turned into and still no responseI woke up on the 3rd day to find the gift code in my emailI went to Amazon immediately and the balance was there
I think the problem with Cardpool is their lack of customer service and outreachAs some with over years Customer Service, the way they operate is a disaster to say the listA company who deals with thousands of customers on a daily basis only has a voicemail system and email? No live representatives to assist? It's insaneNot to mention when you do get a response it seems automated
So people are complaining about how they receive cards with no balanceWell imagine how frustrated you are to receive a card with no balanceProbably as frustrated as those who traded their cards, didn't receive their gift cards (sometimes even money), can't get a hold of the company they did business with, so they "take" their gift card backSo when Cardpool finally gets around to doing their business right, they send out an empty gift cardLeaving the consumer in a bindNot that it is any constitution, I'm just stating because of their lack of communication with their customers, it's going to be this continuous revolving door
Cardpool, you really need to get your stuff togetherCustomer Service is key and not only are you lacking it, but it doesn't seem to existPeople shouldn't have to wait days to get an "automated" response from you when you are holding on to their money and productsYou also offer nothing in terms of compensation for those who have an excessive wait time on THEIR money or products
My experience with you wasn't as bad as it could have been, but it's clear you have more unsatisfied customers than satisfiedI will not do business with you again until your customer approval waiting goes upI'm astonished that your company is still in business
I purchased a $electronic NIKE giftcard from cardpool for $on Monday, January 30th of When I attempted to use the giftcard online at NIKE's website, I was promptly told that the giftcard number was invalidNIKE's online customer service did not recognize the giftcard number I providedI promptly contacted Cardpool that same day and have received no response to themThey have charged my credit card the full $while ignoring all email and phone inquiries as to the invalid giftcard numberThis is not the only issue I've had with themI am still waiting response on advertising for their discounts on giftcardsI purchased two giftcards that were advertised at 29% off; however, when they charged my credit card and sent me an invoice, they only gave me 10% off the giftcard valueThis happened in early December of I still have not received any response for themThat's almost two months without any remediationI'm currently dealing with a case of a
I sold them gift cards which included me mailing three of them to CaliforniaIt’s been days and I have not been able to confirm they have received the gift cards in the mailMy account says the purchase is still under reviewThe customer service is non existent - no one emails me back or calls me backI’ve tried corporate office and nothing - I’ve tried bulk sales bull customer service, I’ve tried the company that owns cardpool and their corporate office and nothingNot one single human being has answered one single phone call in a day spanThis has to be a scam!!
Cardpool Agreed to issue refund after days still has not occurred, Here is body of heir email to me
Cardpool ***
Feb at 3:PM
To ***
Message body
Dear ***,
We are sorry for the inconvenience with your orderWe wanted to let you know that we've issued a refund in the amount of $77.97, which you should see reflected in your credit card statement and/or Cardpool gift card balance within a few business days
We apologize for the inconvenience this has causedPlease email us at *** if you have any further inquiries
Best regards,
***
Possible scam or ID theft website, steals personal infoSubmitted substantial personal info to complete order, it was cancelled without explanationCardpool.com buys and resells gift cardsIn the name of risk assessment, they require the buyer of gift cards to offer substantial personal info, including DOBTwo days after I placed my order online, I received an email stating my order was cancelled, but they cannot provide any details stating the reasonFurther inquires did not result in a reason save that my info failed their risk assessment team's criteriaAs a good customer with an excellent credit score, my conclusion to why my order was cancelled is the company is possibly involved in data mining; stealing personal info to be sold or used for identity theft
~Summary~
Considering some of the terrible reviews for Cardpool.com that I've read, I'd say my first dealings with them went comparatively wellCertain aspects of the process were a little annoying, but overall I was satisfied with the experience(For the record, I am real customerI know some of you reading these reviews are worried about fake ones.)
~Pros~
* I received 94.9% of the value of my $Best Buy gift card, which is the best return I've seen from any gift card exchange service* I was not asked any questions nor was I "interviewed" by Cardpool as a first time seller as other reviews might suggest* They accepted my physical gift card as an e-gift card, thus saving me the trouble of having to mail it to them* Customer service responded to my email within one business day* Either a debit or credit card will work when selling to them, unlike Raise which requires a credit card~Cons~
* I received my payment six business days later than promised, and it likely would have taken longer had I not sent them an email* They support neither direct bank deposit nor Paypal when selling to them, only mailed checks and Amazon gift cards~Suggestion~
If you sold a gift card to them and opted for the Amazon gift card as payment, don't be afraid to send them an email if your payment doesn't arrive when expectedWhen I asked them why my payment was taking so long, they mentioned an error their Amazon payment system was experiencing and apologized for itI received my payment shortly after that reply
I bought several gift cards including a Pier import one last NovemberYesterday is the first time I use this and the balance is 0(should be 149) I bought several gift cards from this website last November, including a Pier import gift card (the balance should be $149)After I got those cards and I traveled internationally, forgetting this thingYesterday is my first time use this card in store and the sales representative told me the balance of this card is Zero, which is supposed to be $I am surprised and contacted this website and they tole me "Unfortunately, these orders no longer fall within our 100-day Purchase GuaranteeAccording to the Terms of Use available at ***, all Claims must be presented within days in order for our team to properly investigate" Thank you, ***
On Jan I submitted two Gift Cards from *** ***One totaled $and the other $50, for a combined total of $Upon receipt of the transaction from the store, I called the number after I left the store and verified the amounts were on the cardsI still have the receipt for verificationThe transaction number for both cards were *** *** ***Once the cards were submitted, I just waited like anyone else wouldThen On Jan I received an email stating the following: Hi *** *** Thank you for your recent transaction with CardpoolWe received your *** *** card code ending in *** but we were unable to verify the balance of the gift card with the merchantCould there have been a typo with your gift card number or pin? To continue your transaction, please reply to this email with your card’s number and pinWe'll process your transaction as soon as we're able to confirm and verify the gift card number that you submitIf you have any q
I misread something online, which is my fault, but I immediately (within minutes of confirmation) tried to contact the company to try and resolve the issueIt needed to be addressed right away so my order would be cancelledI didn't receive a response until hours later, and they ignored my desire to cancel the orderI responded minutes after their response that I still needed to cancel the orderThey did not respond until the next day, and again ignored my request to cancel the orderThe gift card then arrived after the business day window (missed it by hours)Please note it's not a holiday or anything - it's June 8, I have all e-mails saved as evidence should those be requiredLast e-mail I received states they cannot issue a refund or exchange e-cards, which is fine, but I wanted to cancel the order originally and not even receive the cardIt should not be my issue, it should be theirs
Ordered some gift cards from this websitedays later they say that the transaction was riskyIt was for a total of dollarsObviously they are just collecting personal and financial information and have no product to sell
I sold them a Panera gift card and have not received any money or update on my accountSent the gift card on 1/31/ Contacted them and they said they never received the card even though I used the information sent to me from their site They basically said so we did not receive so your out of luck and we are not paying you Do not recommend selling cards to this site
I recently sold a gift card on their websiteI never received my E-Amazon gift card from themI have emailed them three times, and I've called them once and I've got no response
On Nov 23, I purchased $worth of electronic gift cards from Cardpool for the Best Buy retailerMy order number is ***My credit card was immediately billed; however, one of the gift cards in the amount of $did not workThe code provided was incorrect and it was unusableI immediately contacted Cardpool - as directly by their website - and did not receive a response for days on Nov 28, via an emailThe email stated that they apologized and would issue a refundAs of this writing Dec 4, I have not been issued a refund on my credit cardIn addition, the gift that I wished to purchase at Best Buy was no longer available; therefore the additional $in cardpool gift cards I purchased to pay for the gift became uselessI had to go to another store and purchase the itemI am out $+ the $I had to pay for the gift I wasn't able to purchase using the Best Buy cards from cardpoolI've contacted the company times and they will only email to tell
I sold over $worth of gift cards to CP on 1/10/Of course they say they will send a check within business day but over days go by and I never hear a word past them confirming my transaction numberI emailed them several times since 1/and didn't hear back until I finally starting messaging them on FacebookPrior to that, I emailed them saying I was interested in cancelling my order but not unless they can tell me what's going on with my orderAfter messaging on fb they finally reply to me and say in a nutshell "Oh sorry to see you go, we cancelled your transaction." I was furious because I didn't tell them to do that and start emailing them like crazy and on Fb trying to get them to complete my order so I didn't have to re-enter all my info and wait another damn week or moreThey said they fixed the issue and that someone would call me to verify the legitimacy of my cardsI was annoyed because why would that take over a week to finally call me and verify that?? The lady on the phone was OK, just asked where I bought them, why I bought them and why I wasn't using themShe didn't say sorry for the issue of cancelling my order, sorry for the delay in procressing and didn't even say thank you for using their service have a nice dayShe told me I would receive an email verifying my cards are legit and will be progress but didn't say whether or not they would then send me a checkThat was hours ago and I still haven't gotten an emailI will be harassing them almost daily until my check comes if comes to thatI especially warn anyone else please just use a different service!! Gift card granny is great at showing you other businesses who will pay you but you also should look up reviews before even using any!! This company has horrible customer service and they don't meet their email standard of business day at allYou're going to be waiting a week or more wondering if you are getting scammed
I sold a gift card to Cardpool On 12/28/On 01/07/2018, I sent an email to their customer service asking why I haven't received the payout as it's been days after I sold the gift cardOn 01/12/2018, after days of no response, I sent a follow up email again asking why I still haven't received the payoutOn 01/17/2018, I sent a third email again asking what's going on and why they haven't responded to my former emailsConsidering it's well over the 7-days they claimed I should receive a check, and with no responses from their customer service after three attempts within the span of days, I believe cardpool has scammed me into selling my gift card to them in hopes of receiving a check
Ordered gift cards, received cards that were "account closed" Wrote to customer service- no reply Use a credit card if you buy from these people so you can dispute the charges when you get ripped off!
HOW THIS PLACE AS AN A+ RATING IS BEYOND ME81% NEGATIVE REVIEWS should be factored in!
This company is absolutely terribleI have waited over weeks for the second half of my order and it never arrivedWaited over weeks with no customer service responseThey have no contact number, their chat feature is a bot, and I eventually had to email a partnering company to get them to respondFurthermore, they REFUSE to accept my return request for the first part of my order, despite incomplete order and no policy against returns in their termsDO NOT USE THIS PLACE
I have purchased a number of Target gift cards from Cardpool over the past few monthsThey were all E-gift cards which were emailed to meI assumed, since they were digital, the value would most definitely be on the gift cardsWhen I finally gathered all the gift card numbers in order to use them, I found one after another had a $balanceI contacted Target as well as Cardpool with my issueI wanted to make sure there wasn't an error on my end, but Target confirmed that all cards were used in different physical locations across TexasI am in Arizona and have not been to Texas in well over yearsCardpool reviewed my claim and also found that the cards were used in TexasThey now refuse to give me a refund, though they have a one year purchase guarantee which states "If you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your order....If you are unable to redeem your card for the full amount specified
Cardpool purchased my $gift card for $Then they put a stop payment on the check issuedThey do not respond to my communicationsI went onto the Cardpool website on 12/28/Cardpool made me an offer for this $gift cardI accepted the offer for $Once this was completed I had to provide Cardpool with the gift card # as well as the security codeFrom that moment forward, Cardpool had control of this gift cardThis statement is from their website: "When you sell a Gift Card to Cardpool via the Service, ownership of the Gift Card and any interest therein to Cardpool is immediately and automatically to Cardpool." Carpool's own website states that the gift card was totally in their control and possession once the gift card was sold via the on-line serviceCardpool provided a shipping label to use to mail them the cardTo ABSOLUTELY ENSURE NOTHING happened while the gift card was in transit to them, I mailed the gift card to them via REGISTERED / CERTIFIED
I sold two gift cardsCardpool gave the best return by farThey paid for shipping and I received my Amazon gift card within just a few daysI was nervous sending my gift cards away but it worked! Highly recommend this company
I traded a $Kohls Card recently for an Amazon E-CardI had a gift card since Christmas I was never going to use and a friend who used this company in referred meStupid me didn't check the reviews until after my transaction and I became impatient after the day wait time expiredI sent an email and left a message on their voicemailI sent another email as the day turned into and still no responseI woke up on the 3rd day to find the gift code in my emailI went to Amazon immediately and the balance was there
I think the problem with Cardpool is their lack of customer service and outreachAs some with over years Customer Service, the way they operate is a disaster to say the listA company who deals with thousands of customers on a daily basis only has a voicemail system and email? No live representatives to assist? It's insaneNot to mention when you do get a response it seems automated
So people are complaining about how they receive cards with no balanceWell imagine how frustrated you are to receive a card with no balanceProbably as frustrated as those who traded their cards, didn't receive their gift cards (sometimes even money), can't get a hold of the company they did business with, so they "take" their gift card backSo when Cardpool finally gets around to doing their business right, they send out an empty gift cardLeaving the consumer in a bindNot that it is any constitution, I'm just stating because of their lack of communication with their customers, it's going to be this continuous revolving door
Cardpool, you really need to get your stuff togetherCustomer Service is key and not only are you lacking it, but it doesn't seem to existPeople shouldn't have to wait days to get an "automated" response from you when you are holding on to their money and productsYou also offer nothing in terms of compensation for those who have an excessive wait time on THEIR money or products
My experience with you wasn't as bad as it could have been, but it's clear you have more unsatisfied customers than satisfiedI will not do business with you again until your customer approval waiting goes upI'm astonished that your company is still in business
I purchased a $electronic NIKE giftcard from cardpool for $on Monday, January 30th of When I attempted to use the giftcard online at NIKE's website, I was promptly told that the giftcard number was invalidNIKE's online customer service did not recognize the giftcard number I providedI promptly contacted Cardpool that same day and have received no response to themThey have charged my credit card the full $while ignoring all email and phone inquiries as to the invalid giftcard numberThis is not the only issue I've had with themI am still waiting response on advertising for their discounts on giftcardsI purchased two giftcards that were advertised at 29% off; however, when they charged my credit card and sent me an invoice, they only gave me 10% off the giftcard valueThis happened in early December of I still have not received any response for themThat's almost two months without any remediationI'm currently dealing with a case of a
I sold them gift cards which included me mailing three of them to CaliforniaIt’s been days and I have not been able to confirm they have received the gift cards in the mailMy account says the purchase is still under reviewThe customer service is non existent - no one emails me back or calls me backI’ve tried corporate office and nothing - I’ve tried bulk sales bull customer service, I’ve tried the company that owns cardpool and their corporate office and nothingNot one single human being has answered one single phone call in a day spanThis has to be a scam!!
Cardpool Agreed to issue refund after days still has not occurred, Here is body of heir email to me
Cardpool ***
Feb at 3:PM
To ***
Message body
Dear ***,
We are sorry for the inconvenience with your orderWe wanted to let you know that we've issued a refund in the amount of $77.97, which you should see reflected in your credit card statement and/or Cardpool gift card balance within a few business days
We apologize for the inconvenience this has causedPlease email us at *** if you have any further inquiries
Best regards,
***
Possible scam or ID theft website, steals personal infoSubmitted substantial personal info to complete order, it was cancelled without explanationCardpool.com buys and resells gift cardsIn the name of risk assessment, they require the buyer of gift cards to offer substantial personal info, including DOBTwo days after I placed my order online, I received an email stating my order was cancelled, but they cannot provide any details stating the reasonFurther inquires did not result in a reason save that my info failed their risk assessment team's criteriaAs a good customer with an excellent credit score, my conclusion to why my order was cancelled is the company is possibly involved in data mining; stealing personal info to be sold or used for identity theft
~Summary~
Considering some of the terrible reviews for Cardpool.com that I've read, I'd say my first dealings with them went comparatively wellCertain aspects of the process were a little annoying, but overall I was satisfied with the experience(For the record, I am real customerI know some of you reading these reviews are worried about fake ones.)
~Pros~
* I received 94.9% of the value of my $Best Buy gift card, which is the best return I've seen from any gift card exchange service* I was not asked any questions nor was I "interviewed" by Cardpool as a first time seller as other reviews might suggest* They accepted my physical gift card as an e-gift card, thus saving me the trouble of having to mail it to them* Customer service responded to my email within one business day* Either a debit or credit card will work when selling to them, unlike Raise which requires a credit card~Cons~
* I received my payment six business days later than promised, and it likely would have taken longer had I not sent them an email* They support neither direct bank deposit nor Paypal when selling to them, only mailed checks and Amazon gift cards~Suggestion~
If you sold a gift card to them and opted for the Amazon gift card as payment, don't be afraid to send them an email if your payment doesn't arrive when expectedWhen I asked them why my payment was taking so long, they mentioned an error their Amazon payment system was experiencing and apologized for itI received my payment shortly after that reply
I bought several gift cards including a Pier import one last NovemberYesterday is the first time I use this and the balance is 0(should be 149) I bought several gift cards from this website last November, including a Pier import gift card (the balance should be $149)After I got those cards and I traveled internationally, forgetting this thingYesterday is my first time use this card in store and the sales representative told me the balance of this card is Zero, which is supposed to be $I am surprised and contacted this website and they tole me "Unfortunately, these orders no longer fall within our 100-day Purchase GuaranteeAccording to the Terms of Use available at ***, all Claims must be presented within days in order for our team to properly investigate" Thank you, ***
On Jan I submitted two Gift Cards from *** ***One totaled $and the other $50, for a combined total of $Upon receipt of the transaction from the store, I called the number after I left the store and verified the amounts were on the cardsI still have the receipt for verificationThe transaction number for both cards were *** *** ***Once the cards were submitted, I just waited like anyone else wouldThen On Jan I received an email stating the following: Hi *** *** Thank you for your recent transaction with CardpoolWe received your *** *** card code ending in *** but we were unable to verify the balance of the gift card with the merchantCould there have been a typo with your gift card number or pin? To continue your transaction, please reply to this email with your card’s number and pinWe'll process your transaction as soon as we're able to confirm and verify the gift card number that you submitIf you have any q
I misread something online, which is my fault, but I immediately (within minutes of confirmation) tried to contact the company to try and resolve the issueIt needed to be addressed right away so my order would be cancelledI didn't receive a response until hours later, and they ignored my desire to cancel the orderI responded minutes after their response that I still needed to cancel the orderThey did not respond until the next day, and again ignored my request to cancel the orderThe gift card then arrived after the business day window (missed it by hours)Please note it's not a holiday or anything - it's June 8, I have all e-mails saved as evidence should those be requiredLast e-mail I received states they cannot issue a refund or exchange e-cards, which is fine, but I wanted to cancel the order originally and not even receive the cardIt should not be my issue, it should be theirs
Ordered some gift cards from this websitedays later they say that the transaction was riskyIt was for a total of dollarsObviously they are just collecting personal and financial information and have no product to sell
I sold them a Panera gift card and have not received any money or update on my accountSent the gift card on 1/31/ Contacted them and they said they never received the card even though I used the information sent to me from their site They basically said so we did not receive so your out of luck and we are not paying you Do not recommend selling cards to this site
I recently sold a gift card on their websiteI never received my E-Amazon gift card from themI have emailed them three times, and I've called them once and I've got no response
On Nov 23, I purchased $worth of electronic gift cards from Cardpool for the Best Buy retailerMy order number is ***My credit card was immediately billed; however, one of the gift cards in the amount of $did not workThe code provided was incorrect and it was unusableI immediately contacted Cardpool - as directly by their website - and did not receive a response for days on Nov 28, via an emailThe email stated that they apologized and would issue a refundAs of this writing Dec 4, I have not been issued a refund on my credit cardIn addition, the gift that I wished to purchase at Best Buy was no longer available; therefore the additional $in cardpool gift cards I purchased to pay for the gift became uselessI had to go to another store and purchase the itemI am out $+ the $I had to pay for the gift I wasn't able to purchase using the Best Buy cards from cardpoolI've contacted the company times and they will only email to tell