On 02/18/2017, I ordered two discounted Piergifts cards from Cardpool.comThe company's website states that all gift cards purchased are guaranteed to be valid for one year from date of purchaseAbout a week after placing my order, I received two "merchandise credit" cards in the mailOn March 15, 2017, I used both cards to make a purchase at Pier1.com, but the cards were rejected and my order was canceledI called Piercustomer service and was transferred to the Loss Prevention Department* ***, the Loss Prevention Supervisor, informed me that the cards were not valid and she also asked me where I had gotten themWhen I told her that I purchased them from Cardpool.com, she told me that Pierhas seen an increase recently in customers using fraudulent cards purchased from Cardpool.comShe gave me her direct phone number and told me that she would gladly speak with a representative from Cardpool.com if they wished to call her to verify that the cards I received from them wer
On 12/31/I initiated the process of trading in gift cards totaling $to Cardpool in exchange for an *** gift card I had to mail of the cards in(*** *** *** ***) and the other entered digitally (*** $20) I used the prepaid shipping label Cardpool sent to me I have not heard anything from them regarding my order and my account status says "in review" I have used them in the past and it has not taken this long I e-mailed customer service and have not received a response I called customer service and left a message and have not received a response I started looking up reviews and see that a lot of people have recent complaints about the same thing happening to them
I sold an *** giftcard to them for $92.04, for which they were supposed to send me a checkIt has been a month and I still have not received payment for my giftcard, even though they have already drained my giftcard of its valueThey sent the check by US Mail, but will only replace it after waiting an extraordinarily long weeksAfter waiting weeks for a replacement, they said they'd send out a new one but it still has not been receivedAfter asking them to send one by *** at my own expense, they refused and said I have to wait ANOTHER weeks to receive anything
on 04/10/2018, I placed order number *** at cardpool.com, the order contained Electronic Gift CardsThe Electronic gift cards were delivered to my email on 04/11/2018, upon checking the balance, I found that out of the gift cards were invalidI emailed *** on 04/11/2018, 04/13/2018, and 04/16/2018, I never received a response from Cardpool
I purchased a $*** *** gift card from them with a one year guarantee on 8/7/When I went to use it for the first time, it had been wiped outI emailed the company with this information on 3/31/and was told my complaint had been received and someone would get back to meI have emailed two more times since then asking for help with this purchase and have received no response
The concept of Cardpool may be awesome, but their follow-thru leaves a lot to be desired I purchased an e-gift certificate for a birthday present One would assume sending an e-gift certificate would not take long in given the entire process is electronic It was around the holidays, so they did send a note saying it may take one business day to receive the gift certificate After FIVE emails from me to them and after SEVEN days, they informed me my request could not be fulfilled and I would not be getting the gift certificate Sorry little brother, I missed your birthday because Cardpool can't get their technology to function properly and is not good with communicating the actual issues to the customer in a reasonable amount of time
Purchased a discounted *** *** *** gift card on September 28, for the amount of $When I went to use the gift card after I received it the same day, I was given an error message stating that the card was invalidThe site claims to offer a guarantee of the card's value I immediately emailed customer service and was given a form reply saying they would respond to my email in the order they receivedIt's been five days and I haven't received a responseThey don't pick up the phone when I try to call their number, and did not respond to an email sent from my business addressCard still doesn't workI was scammedIf this complaint is not successful in producing a refund for the purchase amount or a gift card in the value purchased that is valid, I will be pursuing a civil complaint under WV's consumer protection laws
I sold Cardpool $*** gift cards and notified that I would be given a the amount bought through *** gift cardsAn email was sent as an order confirmation with the transaction number ***It stated that I will receive $for the unwanted gift cardsIt stated that I would get an email with the *** gift card within one business dayPeak holidays may result in waiting 1-additional business daysI ordered the gift cards on 12/The email gave the support email, *** if customer service was needed for the orderI emailed the email after a week of not hearing anything about the cardsI did not get a response for more than days, and decided to email againAt this point I dug a little deeper and found their *** page which is linked here: ***
Everyone on the visitor's posts page is having the same kind of issues: buying cards from cardpool with $balances or selling cards and not hearing anything back
I have a *** gift card used to purchase gift cards on the site, It used to work well from 2015-It took the balance off and never asked me to enter credit card #Since the end of 2016, I have purchased some small amount gift cards such as $10, $& $using the same *** gift card balance (near $in it) not only being asked for my credit card # mandatorily which I providedOrder confirmation states the total charges were $to my credit cardbut the very next day, they canceled my order times (cancellation emails were sent via automatic email claiming my credit card was not able to be processed by their system) - firstly, I have the *** gift card there is no need to process my credit card, secondly my credit card is valid and I use it everyday (my bank confirms there is no pending charge whatsoever) emailed customer service - the rep blamed on the processing system was down during the time and wanted me to try againthey did not even bo
I sent gift cards worth $to Cardpool companyOn August 24, 2016, they said they can't process the cards and will send me back the cardsThey mailed me back the cards without any insurance in the mail, just a regular certified mailWhen I received the envelope at Post Office on September 6, 2016, the envelope has been open on one side of the envelope with gift cards left worth $The Post Office denied the claim as the mail was not insuredI requested cardpool to file claim on their end and help me with the claimHowever, the representative denied to help me through emailMy order # is ***
these guys are total crooksi am STILL WAITING to be paid for gift cards I've sold to themTransaction # ***, in facti have tried to contact them numerous times, and get either an auto response or no response at allCardpool, you better pay up! Buyers out there....BEWARE!!! Dont sell or buy from these scam artists
On 12/20/I sold my *** *** gift card of $to Cardpool.***They confirmed the card was valid and sent me an email stating they would send me a *** gift card for $once they received my physical cardIt has been almost one month and nothingI have left about messages and have continously emailed them and have not gotten a replyI have the confirmation number they sent on 12/20/confirming the gift card was valid but nothing elseThis is very unprofessional and horrible customer serviceI am thinking that I have been scammed and will have to go further to resolve this issueI will never pick this company againThey took my credit and have not cared to send me my *** gift cardNo phone calls returned or emails
Entered gift cards for sale on January 1st and selected the Amazon gift card for paymentSite says the Amazon gift card should arrive in email within one hourHours passed and nothingConsidering it was a holiday I figured maybe that only applied on a business daymore days passed with nothing so I emailed support (there is no phone # to contact)Got an automated response saying someone should get back to me in 1-business daysmore days pass and I email them again, only to get the same automated responseI contact them on their Facebook page but no responseBy now I'm getting nervous due to having entered my debit card info as part of the selling processThankfully the balance on the gift cards was still there days now since I attempted to sell gift cards, I email them AGAIN stating that I would like to cancel my transactionThey reply almost immediately with a message saying they will cancel my transaction and they hope I will try their service in the futureUm, NOT LIKELY! I'm still worried this is a scam to collect personal info and bank account info so just to be safe I feel I now have to cancel my debit card and get a new oneI feel bad for those people who tried to purchase a gift card from this company and get nothing for their moneyWish I would have read all these reviews before wasting my time, but luckily I did not lose any money to this scam
I recently purchased a *** *** Improvement gift card on CardpoolThe $gift card had a zero balance upon arrivalI have contacted support every day for one week and have received no response
On December of they sent me a transaction number along with a shipping label and packing slip that I then immediately used to mail them my dollar gift cardOn the 30th of December they sent a new packing slip unnecessarily [i had already sent them my card with the original label] with a new order numberWhen I try to go to my original email and track my original *** mailed gift card from the 20th it doesn't let me see the original tracking informationPerhaps they have it somewhere I am unable to seeThe only shipping information I am able to see is the one they sent to me on the 30th which I did not use [I had already sent out the package]My order, the dollar gift card, is in the original tracking information they gave me that I am now unable to seeThey told me they never received the card and haven't paid meI mailed a dollar *** donuts gift card to Cardpool on December 20thDue to the incompetence or lack of integrity the company has, I have yet to
I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the tr I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the transaction at this time."When I inquired as to the reason why, the company failed to provide the reason whyI did not do anything wrong, and the company has taken adverse action against me without providing the specifics as to whyWithout that information and knowing that I have not engaged in any criminal activity I am left wondering if it was because I had a foreign sounding name or any other discriminatory /profiling reason that I may have been flagged as a risk
Cardpool.com ("Company") claims to buy unwanted gift cards for cashOn June 17, 2017, I submitted my Best Buy gift card code with a value of $to Company; soon after, I received an email from Company stating that a check would be delivered to me within 3-business daysOver weeks has passed, yet I still haven't received my checkI checked the gift card balance through Best Buy, and Company has used the entire balanceThus, if Company doesn't send me that check, a theft has occurred
I sent my $*** *** gift card in to them on Dec31, I handed it straight to the mail man and I have a witness as to printing out the postage from them and affixing it correctly to the envelope that was securely packaged and tapedI was told to days to processAfter the first days, I sent an email asking the status and a auto-message said that they would get back to me in a few daysit is now more days laterI still have heard nothing as of 1.17.2018! Almost days later!
I made an "sale" on the websiteThis business is now in control of my $gift card - not to mention they have my credit card information (which makes me VERY concerned)The website says the *** gift card that I am to receive will come within an hour...my confirmation email says it should come within a dayIt has now been two days and I have heard nothingI have tried to contact them and have again - heard nothingAfter reading other complaints, I am concerned that I will hear nothing at all and will be out the money - and whatever they may end up doing with my personal information
On 02/18/2017, I ordered two discounted Piergifts cards from Cardpool.comThe company's website states that all gift cards purchased are guaranteed to be valid for one year from date of purchaseAbout a week after placing my order, I received two "merchandise credit" cards in the mailOn March 15, 2017, I used both cards to make a purchase at Pier1.com, but the cards were rejected and my order was canceledI called Piercustomer service and was transferred to the Loss Prevention Department* ***, the Loss Prevention Supervisor, informed me that the cards were not valid and she also asked me where I had gotten themWhen I told her that I purchased them from Cardpool.com, she told me that Pierhas seen an increase recently in customers using fraudulent cards purchased from Cardpool.comShe gave me her direct phone number and told me that she would gladly speak with a representative from Cardpool.com if they wished to call her to verify that the cards I received from them wer
On 12/31/I initiated the process of trading in gift cards totaling $to Cardpool in exchange for an *** gift card I had to mail of the cards in(*** *** *** ***) and the other entered digitally (*** $20) I used the prepaid shipping label Cardpool sent to me I have not heard anything from them regarding my order and my account status says "in review" I have used them in the past and it has not taken this long I e-mailed customer service and have not received a response I called customer service and left a message and have not received a response I started looking up reviews and see that a lot of people have recent complaints about the same thing happening to them
I sold an *** giftcard to them for $92.04, for which they were supposed to send me a checkIt has been a month and I still have not received payment for my giftcard, even though they have already drained my giftcard of its valueThey sent the check by US Mail, but will only replace it after waiting an extraordinarily long weeksAfter waiting weeks for a replacement, they said they'd send out a new one but it still has not been receivedAfter asking them to send one by *** at my own expense, they refused and said I have to wait ANOTHER weeks to receive anything
on 04/10/2018, I placed order number *** at cardpool.com, the order contained Electronic Gift CardsThe Electronic gift cards were delivered to my email on 04/11/2018, upon checking the balance, I found that out of the gift cards were invalidI emailed *** on 04/11/2018, 04/13/2018, and 04/16/2018, I never received a response from Cardpool
I purchased a $*** *** gift card from them with a one year guarantee on 8/7/When I went to use it for the first time, it had been wiped outI emailed the company with this information on 3/31/and was told my complaint had been received and someone would get back to meI have emailed two more times since then asking for help with this purchase and have received no response
The concept of Cardpool may be awesome, but their follow-thru leaves a lot to be desired I purchased an e-gift certificate for a birthday present One would assume sending an e-gift certificate would not take long in given the entire process is electronic It was around the holidays, so they did send a note saying it may take one business day to receive the gift certificate After FIVE emails from me to them and after SEVEN days, they informed me my request could not be fulfilled and I would not be getting the gift certificate Sorry little brother, I missed your birthday because Cardpool can't get their technology to function properly and is not good with communicating the actual issues to the customer in a reasonable amount of time
Purchased a discounted *** *** *** gift card on September 28, for the amount of $When I went to use the gift card after I received it the same day, I was given an error message stating that the card was invalidThe site claims to offer a guarantee of the card's value I immediately emailed customer service and was given a form reply saying they would respond to my email in the order they receivedIt's been five days and I haven't received a responseThey don't pick up the phone when I try to call their number, and did not respond to an email sent from my business addressCard still doesn't workI was scammedIf this complaint is not successful in producing a refund for the purchase amount or a gift card in the value purchased that is valid, I will be pursuing a civil complaint under WV's consumer protection laws
I sold Cardpool $*** gift cards and notified that I would be given a the amount bought through *** gift cardsAn email was sent as an order confirmation with the transaction number ***It stated that I will receive $for the unwanted gift cardsIt stated that I would get an email with the *** gift card within one business dayPeak holidays may result in waiting 1-additional business daysI ordered the gift cards on 12/The email gave the support email, *** if customer service was needed for the orderI emailed the email after a week of not hearing anything about the cardsI did not get a response for more than days, and decided to email againAt this point I dug a little deeper and found their *** page which is linked here: ***
Everyone on the visitor's posts page is having the same kind of issues: buying cards from cardpool with $balances or selling cards and not hearing anything back
I have a *** gift card used to purchase gift cards on the site, It used to work well from 2015-It took the balance off and never asked me to enter credit card #Since the end of 2016, I have purchased some small amount gift cards such as $10, $& $using the same *** gift card balance (near $in it) not only being asked for my credit card # mandatorily which I providedOrder confirmation states the total charges were $to my credit cardbut the very next day, they canceled my order times (cancellation emails were sent via automatic email claiming my credit card was not able to be processed by their system) - firstly, I have the *** gift card there is no need to process my credit card, secondly my credit card is valid and I use it everyday (my bank confirms there is no pending charge whatsoever) emailed customer service - the rep blamed on the processing system was down during the time and wanted me to try againthey did not even bo
I sent gift cards worth $to Cardpool companyOn August 24, 2016, they said they can't process the cards and will send me back the cardsThey mailed me back the cards without any insurance in the mail, just a regular certified mailWhen I received the envelope at Post Office on September 6, 2016, the envelope has been open on one side of the envelope with gift cards left worth $The Post Office denied the claim as the mail was not insuredI requested cardpool to file claim on their end and help me with the claimHowever, the representative denied to help me through emailMy order # is ***
these guys are total crooksi am STILL WAITING to be paid for gift cards I've sold to themTransaction # ***, in facti have tried to contact them numerous times, and get either an auto response or no response at allCardpool, you better pay up! Buyers out there....BEWARE!!! Dont sell or buy from these scam artists
On 12/20/I sold my *** *** gift card of $to Cardpool.***They confirmed the card was valid and sent me an email stating they would send me a *** gift card for $once they received my physical cardIt has been almost one month and nothingI have left about messages and have continously emailed them and have not gotten a replyI have the confirmation number they sent on 12/20/confirming the gift card was valid but nothing elseThis is very unprofessional and horrible customer serviceI am thinking that I have been scammed and will have to go further to resolve this issueI will never pick this company againThey took my credit and have not cared to send me my *** gift cardNo phone calls returned or emails
Entered gift cards for sale on January 1st and selected the Amazon gift card for paymentSite says the Amazon gift card should arrive in email within one hourHours passed and nothingConsidering it was a holiday I figured maybe that only applied on a business daymore days passed with nothing so I emailed support (there is no phone # to contact)Got an automated response saying someone should get back to me in 1-business daysmore days pass and I email them again, only to get the same automated responseI contact them on their Facebook page but no responseBy now I'm getting nervous due to having entered my debit card info as part of the selling processThankfully the balance on the gift cards was still there days now since I attempted to sell gift cards, I email them AGAIN stating that I would like to cancel my transactionThey reply almost immediately with a message saying they will cancel my transaction and they hope I will try their service in the futureUm, NOT LIKELY! I'm still worried this is a scam to collect personal info and bank account info so just to be safe I feel I now have to cancel my debit card and get a new oneI feel bad for those people who tried to purchase a gift card from this company and get nothing for their moneyWish I would have read all these reviews before wasting my time, but luckily I did not lose any money to this scam
I recently purchased a *** *** Improvement gift card on CardpoolThe $gift card had a zero balance upon arrivalI have contacted support every day for one week and have received no response
On December of they sent me a transaction number along with a shipping label and packing slip that I then immediately used to mail them my dollar gift cardOn the 30th of December they sent a new packing slip unnecessarily [i had already sent them my card with the original label] with a new order numberWhen I try to go to my original email and track my original *** mailed gift card from the 20th it doesn't let me see the original tracking informationPerhaps they have it somewhere I am unable to seeThe only shipping information I am able to see is the one they sent to me on the 30th which I did not use [I had already sent out the package]My order, the dollar gift card, is in the original tracking information they gave me that I am now unable to seeThey told me they never received the card and haven't paid meI mailed a dollar *** donuts gift card to Cardpool on December 20thDue to the incompetence or lack of integrity the company has, I have yet to
I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the tr I received an email response after submitting a gift card for sale that "Our risk assessment team has determined that we aren't able to accept the transaction at this time."When I inquired as to the reason why, the company failed to provide the reason whyI did not do anything wrong, and the company has taken adverse action against me without providing the specifics as to whyWithout that information and knowing that I have not engaged in any criminal activity I am left wondering if it was because I had a foreign sounding name or any other discriminatory /profiling reason that I may have been flagged as a risk
Purchased gift card Order No***Went to the merchant to use and was told the card was a fraud with no funds
Cardpool.com ("Company") claims to buy unwanted gift cards for cashOn June 17, 2017, I submitted my Best Buy gift card code with a value of $to Company; soon after, I received an email from Company stating that a check would be delivered to me within 3-business daysOver weeks has passed, yet I still haven't received my checkI checked the gift card balance through Best Buy, and Company has used the entire balanceThus, if Company doesn't send me that check, a theft has occurred
I sent my $*** *** gift card in to them on Dec31, I handed it straight to the mail man and I have a witness as to printing out the postage from them and affixing it correctly to the envelope that was securely packaged and tapedI was told to days to processAfter the first days, I sent an email asking the status and a auto-message said that they would get back to me in a few daysit is now more days laterI still have heard nothing as of 1.17.2018! Almost days later!
I made an "sale" on the websiteThis business is now in control of my $gift card - not to mention they have my credit card information (which makes me VERY concerned)The website says the *** gift card that I am to receive will come within an hour...my confirmation email says it should come within a dayIt has now been two days and I have heard nothingI have tried to contact them and have again - heard nothingAfter reading other complaints, I am concerned that I will hear nothing at all and will be out the money - and whatever they may end up doing with my personal information