I have been trying to reach customer service for over a week now by phone and email with zero responseI was cheated out of $when I purchased a $gift card for ***'s from you last MarchOrder number ***I have a letter from Brinker telling me that the card account was deleted because it was purchased with a stolen credit cardI contacted you within the one year guarantee time frame for a full refund as guaranteed on your site
In the past, I have purchased several gift cards from Cardpool and have had no problemsOn or near November 14, I purchased several gift cards online from CardpoolThe delivery was quick and the transaction was simpleWith that said, on this date I did order "physical gift cards" yet I received a certificate for *** printed on a x inch piece of white paper with black inkI was notified December 8, from the recipient that the $*** paper certificate had been declined and she was told it was not validThe *** location was *** * *** *** *** *** *** Since I was notified, I have emailed Cardpool 5x's with no response other than the automatic replyI have called their told free number *** and left messages, with none returnedToday, I found another number, *** I called and spoke to Tony, he told me to send an email
I listed gift cards electronically on the Cardpool website on 12/26/and they are still listed as "In Review"The website states that holiday periods may extend the review process an additional business dayIt has now been over six business days and still "In Review"I have over $2,tied up over thisI have emailed twice and not received a response, even though the automatic reply said that I would within one business dayI have called several timesNo live person answers the phone and the voicemail prompts you to leave your numberI did this and no responseI attempted to solve my issue through the Chatbot but it does not understand anything I typeI am extremely dissatisfied with their "customer service" and only sold my gift cards to them because of their promise of quick paymentI now cannot sell my gift cards anywhere else because I have given Cardpool the numbersThey have not followed through with their online representations on which I relied when I chose
I sold American Airlines gift cards to card poolI had to enter the card number and scratch off the PIN number on the websiteThen they sent me a prepaid label to mail them the cardsI sent them the next day, August 25thThey keep telling me that they never received them and I will not get paid for the cardsThey have the card number and PIN number, so they can redeem them, yet they will not pay meI deserve to get paid for the cards
Have not received payment for my gift card sold to the websiteHave waited the minimum three weeks for a check to arrive and have contiued to contact customer service to no avail
I have been waiting on my payment for over a week nowI was promised an "instant" payment which their website states takes only an hour to receiveFast forward a week and I am still waiting on that paymentI have emailed several times without a responseI then tried reaching them on social media which has also been unsuccessfulAs of now I would warn all to STAY AWAY!!! This site would be great if their customer service was up to par
I sold a gift card to cardpool*** in exchange for an *** voucherI was told it would take business dayIt has now been over a week and I have no received my informationI have emailed twice with no response and no phone number is listedAfter some research it has become obvious that this is a very common problem for tons of people
I was initially excited at the prospect of being able to traa card that we did not want for an *** e-certificateWe had a $gift card to the *** Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$*** e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se
Cardpool is a gift card selling and buying establishmentAfter Christmas, I had a couple ($each) Outback Steakhouse girftcardsI was happy to find this service at first and quickly processed a gift card sale; during this process, your gift cards and amounts are verified by the card number and PIN number on the back, and you are provided a prepaid USPS 1st Class shipping labelI completed the transaction and I waited about two weeks before contacting Cardpool; I contacted them because I had received no contact, emails, or confirmation that my cards were receivedAfter another couple weeks, the informed me that they have finally received my cards and now they are $a pieceI was extremely ipset at this point and requested information on what was going on; what could have been taking so long and now, why is the amount of the cards changing??? After another weeks, someone informed me that the transaction can be processed but I need to approve the amounts they are emailing about
I mailed Cardpool a *** *** gift card for $on October 28th, and was told via their website my funds would be issued in day of receiving the cardThey agreed to send me a check for $They have not sent my check, and I can not get ahold of anybody via their phone number or emailIve left voicemails and sent emailI feel they may have stolen my valuable gift cardAccording to their website my card was received
I purchased $in Starbucks gift cards on Dec Jan 4th, The purchase was sent as five $cardsOne of the $cards was not valid, I have sent emails to carpool asking that a replacement card be sentThe only response I received was the form email saying they received my requestThere is no phone number listed for this company and the one on Revdex.com is not a working numberI simply want the $gift card I purchasedI have purchased many cards from cardpool over the last year without any incidentAs I have had no response and there is not a phone number to call I needed to file this complaint
I signed up online to sell a gift card to cardpool in exchange for an *** egift cardI signed up and followed the necessary stepsI printed the shipping label and put the gift card in the mail on January 22, It is now days later and I still have not received my *** egift cardIt is not a holiday season , nor was this mailed internationallyI emailed customer support as unfortunately there is no customer service phone number except for bull sales ( which I tried and no human ever answers)After quite a few days I finally got an email response simply stating my gift card was not receivedThis is very disappointing since the company advertises receiving your payment within one business day of receiving the cardI have read many reviews where people have experienced the same situation as I am experiencingThis is very disappointing and seems like a scam to meI did not think days later my claim would still be in reviewI would like my payment already
On December 15, 2018, I attempted to sell a $*** *** gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called *** *** *** *** *** on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
On 12/29/I sold four *** *** *** Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed *** Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the *** gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
I purchased a Red Lobster gift card on 12/14/17, found it was invalid and requested a refund on 12/22/I didn't hear back so sent another email on 12/but still have not had a return on 01/08/This was to replace another Red Lobster card which was invalidLast card was refunded promptly but it was still an embarrassment to be turned down at the restaurant and I ended up paying full price
I submitted a *** giftcard worth 250$ on 12/31/They said in one business day I would receive an *** gift card for $and changeIt is 1/10/and I have received nothingI emailed them FIVE times and got nothing but an automated responseThis is theft
I had purchased a gift card for ***.com through cardpool for $on June 22, which had a year guaranteeI went to use it three weeks ago and there was no balance on itCardpool guarantees there gift cards for a yearI have tried to contact Cardpool multiple times for a refund and nobody has even responded back from customer serviceI just would like my money back for the bad product that was sold to me that was guaranteed to work for one year
Over the past 2-years I've bought many electrical gift cards from cardpool with about a few hundred dollars, which were automatically stored in the cardpool appmonths ago I could not login to their app and website any more, nor can I reset my passwordI've contacted them via email many times and they said some of their customers had same problems and they did not know whyThey could not even search my account email and email me my gift card information so I can use the cards nowThey want me to find all the order emails from the last years and sent to them insteadHow am I supposed to keep all those emails from 2-years ago if I already had the cards information stored in their app??
Absolutely terrible company! Tried to purchase from them and they held my money for days and then decided to not sell me the gift cardTerrible company and terrible experience! Stay away!
I have been trying to reach customer service for over a week now by phone and email with zero responseI was cheated out of $when I purchased a $gift card for ***'s from you last MarchOrder number ***I have a letter from Brinker telling me that the card account was deleted because it was purchased with a stolen credit cardI contacted you within the one year guarantee time frame for a full refund as guaranteed on your site
ordered a week ago, was promised one day turnaround on gift card deliverySo far have received nothingNo one answers my email inquiry either
In the past, I have purchased several gift cards from Cardpool and have had no problemsOn or near November 14, I purchased several gift cards online from CardpoolThe delivery was quick and the transaction was simpleWith that said, on this date I did order "physical gift cards" yet I received a certificate for *** printed on a x inch piece of white paper with black inkI was notified December 8, from the recipient that the $*** paper certificate had been declined and she was told it was not validThe *** location was *** * *** *** *** *** *** Since I was notified, I have emailed Cardpool 5x's with no response other than the automatic replyI have called their told free number *** and left messages, with none returnedToday, I found another number, *** I called and spoke to Tony, he told me to send an email
I listed gift cards electronically on the Cardpool website on 12/26/and they are still listed as "In Review"The website states that holiday periods may extend the review process an additional business dayIt has now been over six business days and still "In Review"I have over $2,tied up over thisI have emailed twice and not received a response, even though the automatic reply said that I would within one business dayI have called several timesNo live person answers the phone and the voicemail prompts you to leave your numberI did this and no responseI attempted to solve my issue through the Chatbot but it does not understand anything I typeI am extremely dissatisfied with their "customer service" and only sold my gift cards to them because of their promise of quick paymentI now cannot sell my gift cards anywhere else because I have given Cardpool the numbersThey have not followed through with their online representations on which I relied when I chose
I sold American Airlines gift cards to card poolI had to enter the card number and scratch off the PIN number on the websiteThen they sent me a prepaid label to mail them the cardsI sent them the next day, August 25thThey keep telling me that they never received them and I will not get paid for the cardsThey have the card number and PIN number, so they can redeem them, yet they will not pay meI deserve to get paid for the cards
Have not received payment for my gift card sold to the websiteHave waited the minimum three weeks for a check to arrive and have contiued to contact customer service to no avail
I have been waiting on my payment for over a week nowI was promised an "instant" payment which their website states takes only an hour to receiveFast forward a week and I am still waiting on that paymentI have emailed several times without a responseI then tried reaching them on social media which has also been unsuccessfulAs of now I would warn all to STAY AWAY!!! This site would be great if their customer service was up to par
I sold a gift card to cardpool*** in exchange for an *** voucherI was told it would take business dayIt has now been over a week and I have no received my informationI have emailed twice with no response and no phone number is listedAfter some research it has become obvious that this is a very common problem for tons of people
I was initially excited at the prospect of being able to traa card that we did not want for an *** e-certificateWe had a $gift card to the *** Franchises, and after I filled out a page online, Cardpool agreed to exchange it for ~$*** e-certificate provided we sent the card inGreatI filled out the information they asked for, including an address (to our house in Virignia) and included that in the note with the card and sent that into CardpoolFirst, I received an email saying, ""We recently received your gift card but our processing center encountered an issue while processing your card(s)Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning the gift card(s) to youUnfortunately, we're not able to disclose any further specifics regarding this process." We know this giftcard was purchased validly, and upon inquiring about why it was deemed risky, customer se
Cardpool is a gift card selling and buying establishmentAfter Christmas, I had a couple ($each) Outback Steakhouse girftcardsI was happy to find this service at first and quickly processed a gift card sale; during this process, your gift cards and amounts are verified by the card number and PIN number on the back, and you are provided a prepaid USPS 1st Class shipping labelI completed the transaction and I waited about two weeks before contacting Cardpool; I contacted them because I had received no contact, emails, or confirmation that my cards were receivedAfter another couple weeks, the informed me that they have finally received my cards and now they are $a pieceI was extremely ipset at this point and requested information on what was going on; what could have been taking so long and now, why is the amount of the cards changing??? After another weeks, someone informed me that the transaction can be processed but I need to approve the amounts they are emailing about
I mailed Cardpool a *** *** gift card for $on October 28th, and was told via their website my funds would be issued in day of receiving the cardThey agreed to send me a check for $They have not sent my check, and I can not get ahold of anybody via their phone number or emailIve left voicemails and sent emailI feel they may have stolen my valuable gift cardAccording to their website my card was received
I purchased $in Starbucks gift cards on Dec Jan 4th, The purchase was sent as five $cardsOne of the $cards was not valid, I have sent emails to carpool asking that a replacement card be sentThe only response I received was the form email saying they received my requestThere is no phone number listed for this company and the one on Revdex.com is not a working numberI simply want the $gift card I purchasedI have purchased many cards from cardpool over the last year without any incidentAs I have had no response and there is not a phone number to call I needed to file this complaint
I signed up online to sell a gift card to cardpool in exchange for an *** egift cardI signed up and followed the necessary stepsI printed the shipping label and put the gift card in the mail on January 22, It is now days later and I still have not received my *** egift cardIt is not a holiday season , nor was this mailed internationallyI emailed customer support as unfortunately there is no customer service phone number except for bull sales ( which I tried and no human ever answers)After quite a few days I finally got an email response simply stating my gift card was not receivedThis is very disappointing since the company advertises receiving your payment within one business day of receiving the cardI have read many reviews where people have experienced the same situation as I am experiencingThis is very disappointing and seems like a scam to meI did not think days later my claim would still be in reviewI would like my payment already
On December 15, 2018, I attempted to sell a $*** *** gift card to CardpoolThe transaction went through and stated that I would be mailed a check in the amount of $within 5-business daysI’ve called *** *** *** *** *** on different occasions, both at the beginning of the day and the close of business Each time, I receive a recording, which states to leave your name and phone numberAs of today’s date, I HAVE NOT received ANY CHECK
On 12/29/I sold four *** *** *** Cards to CardPool totaling over $via their website under their advertisement of receiving an emailed *** Gift Card for the agreed upon sale value within an hour of completing my transactionThe directions indicated that the transaction would be completed electronically and that the gift cards I sold to them did not need to be physically sent to themAn hour came and went and I did not receive the *** gift card they promisedI waited until the next day and after hours I contacted them via email as there was no published phone number for supportI later received the following canned response to my inquiry "Thanks for getting in touch with us! We have received your email and will get back to you within the next few business daysEmails sent over Holiday weekend may experience a slight delay in response timePlease know that your email is very important to usWe answer emails in the order they are sent to us, so please refrain
I purchased a Red Lobster gift card on 12/14/17, found it was invalid and requested a refund on 12/22/I didn't hear back so sent another email on 12/but still have not had a return on 01/08/This was to replace another Red Lobster card which was invalidLast card was refunded promptly but it was still an embarrassment to be turned down at the restaurant and I ended up paying full price
I submitted a *** giftcard worth 250$ on 12/31/They said in one business day I would receive an *** gift card for $and changeIt is 1/10/and I have received nothingI emailed them FIVE times and got nothing but an automated responseThis is theft
I had purchased a gift card for ***.com through cardpool for $on June 22, which had a year guaranteeI went to use it three weeks ago and there was no balance on itCardpool guarantees there gift cards for a yearI have tried to contact Cardpool multiple times for a refund and nobody has even responded back from customer serviceI just would like my money back for the bad product that was sold to me that was guaranteed to work for one year
Over the past 2-years I've bought many electrical gift cards from cardpool with about a few hundred dollars, which were automatically stored in the cardpool appmonths ago I could not login to their app and website any more, nor can I reset my passwordI've contacted them via email many times and they said some of their customers had same problems and they did not know whyThey could not even search my account email and email me my gift card information so I can use the cards nowThey want me to find all the order emails from the last years and sent to them insteadHow am I supposed to keep all those emails from 2-years ago if I already had the cards information stored in their app??
Absolutely terrible company! Tried to purchase from them and they held my money for days and then decided to not sell me the gift cardTerrible company and terrible experience! Stay away!