*** *** *** *** *** ** ** *** *** *** *** ** *** *** *** ***So is minethere is absolutely zero customer serviceSure, there is a phone number, but all you can do is leave a message that I guarantee no one will ever hearI have emailed them about my issue times and received nothing but an automated responseThe first experience I had with them was easy and positive, so I was confident in using their services againWhat a mistake!
This company keeps advertising to me directly through email and then when I go to buy something it does not accept my ordersI have tried multiple times to buy their products and they continually deny me without reason yet I still receive their advertisementsI have tried to contact them to see why they do not accept my purchases and they have not respondedI have called and emailed multiple timesThis is discriminatory
I uploaded my *** gift card totaling $25(never used) into cardpool's website with the intent to swap for an *** gift cardBefore doing so, I had to also upload my personal debit card infoThe website indicated my e card would be sent to my emailI have NOT received the ecard, I don't see my *** card anywhere on the website, and when I try to add it again, it says it's already been addedSO WHERE IS MY ECARD? I've contacted them via support email, on their *** page, as well as calling any number available only to get no response!
Scam Placed an order with my credit info A few hours later, getting:
Our risk assessment team has determined that we aren't able to process your order at this timeWe've gone ahead and cancelled order
No clue on why risk assessment decide not to process my order
On January (calendar days and business days ago) I submitted $worth of *** gift cards to Cardpool*** in exchange for $worth of *** gift cardMy transaction number is #*** Their website promised at the time transaction that by selecting to be paid this lower amount that my *** gift card would be given as an "instant" exchangeDuring the transaction process it then said I needed to "allow business day"Then after completing the transaction (where I submitted all the information about my gift cards and my personal credit card information), I received an email that said: " We'll typically email you a brand new *** Gift Card within business day of receiving your gift cardsDuring peak holiday periods, please allow 1-additional business days for processing transactions." I was very disappointed to find that they had redefined "instant" to mean up to business daysI never received the promised *** gift card, and despite my email to t
Rejected a sale transaction about hours after accepting itThe reason given, " We recently received your gift card code transaction but our processing center encountered an issue while processing your cards
Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this process
We apologize for any inconvenience to you."
Given the amount of personnel information one provides before selling to them in addition to the three years I have purchased from them, this response does not ring true
I listed my $*** Gift card with Cardpool on December They claim to send a check within one business day (should be in the amount of $712) and as of today, I have received nothingI have made numerous attempts to contact them by email (no phone number is provided on the website) and have received no responseI have seen many complaints here, on ***, *** and elsewhere questioning the legitimacy of this business and am growing concerned that I will never see my money
I have listed and sold many many *** gift cards on cardpool websiteQuite a few times I listed cards they would just sit there saying waiting for approval, then next thing I know they were canceledTheir site shows no information for what card was listed let alone sold or canceled once it has been processed by them whether it was sold or canceledI had listed cards and only sold I now have cards mixed in with the others I've sold because of them canceling laying and leaving no informationWhen I tried contacting customer service, I got a fake response that didnt even answer any of my questionsThen I was told they can't give me any information on what cards I've soldMakes zero sense when I still have many of them in my possessionNow I'm stuck with 12-$cards that I can't do anything with all because of their actions with their website$lost on my end because of a shady companyI was told if I entered cards that had already been sold it would state can
I sold a gift card to this company and they claimed they made out a check for $to me, but I never recieved itTheir customer service is nonexistent, there’s no number to call and they never answer my emails
I "sold" over $worth of gift cards to Cardpool on December 26th I sent them through the mail to them using their pre-paid postageI have been attempting to contact them for the last days now and have not been able to speak with anyone from customer service to confirm whether or not my gift cards have been receivedFurthermore, I am now out those gift cards and they have not paid me for themI am worried that I will not receive any follow up from them and I will have just been scammedThere are several reviews for Cardpool recently where individuals have claimed to have the same issueI am also worried that they will try to claim that they have not received my gift cards which is not true because they were mailed using the package slip that they gave me
On December 21, I received an email from Cardpool advertising their businessI made a purchase at that time of two gift cards, one for Regal Entertainment for $and one for Olive Garden for $On December 23rd I received a link to the Regal Entertainment CardI did not receive anything regarding the Olive Garden cardI emailed Cardpool as I still had not gotten my Olive Garden gift card as of January 24, I received a response from Cardpool on January 29th with a link to the gift cardOn April 21st I attempted to use the gift card at Olive GardenI was told that the card was not goodI placed on call on Monday, April 23rd to customer service for Olive Garden and was told that the gift card was originally purchased with a fraudulent credit cardIt was cancelled by Olive Garden on December 27th, almost a month before Cardpool sent me an invalid gift cardI made many calls to Cardpool and cannot get through to anyoneI emailed them on April 23rd and received an aut
paid for dunkin donuts card that was never receivedContacted the company twice about above and was completely ignoredIt certainly makes one think think company is in the business of ripping people off
I had sold cardpool dollar *** ** *** cards and dollar o *** gift cardsI mailed them out, using their shipping label they providedI sent out the o *** onea on the 18th and the *** ** *** ones on the 20thI have yet to get a legit response to where my cards are, if they jave been processedI jave read horrible reviews, so I am scared that this website has scammed me out of over dollarsI purchased these from *** ***The store in bellevue (nashvillr) tennessee closed downSo everything in tje store was half offI thought it was a gteat idea to ourchase multiple gift cards and sell them for cash onlineI have sent cardpool a picture of tje receipts, to prove they were legit and I had proof! So I didnt have to wait forever on the verification process since im a new sellerThey have stopped responding to my emailsIt has been weeks and I have yet to recieve an email about the status of my cards, where they are, and when my check will be mailed!
I sent in gift cards to sell to cardpool.com with the promise of them sending me a payment backFirst they tried to say that both the cards were never received then after going back and forth with them, they located one card that they said they couldn't accept, and returned the cardThe card had a balance of $when I sent it in and when it was returned, there was a $balance on the cardThe other card, which was sent at the exact same time as the first one, they said they never receivedI have looked online and they have done this to many customers, they are scam artists, and someone needs to deal with them
I sold two $*** Gift Cards on 12/20/to Cardpool***I received an email confirming the sale of my gift cards which included a transaction number for the saleThe email stated, "We'll email you a brand new *** Gift Card within business day of receiving your gift cards." I sent the gift cards via *** priority mail which I paid for myself since I did not see the prepaid shipping label that was supposed to be included in my transaction confirmation emailAfter a couple of business days in which I had not not receiving any updates or payment for my gift cards I called Cardpool's verification phone number (they do not provide a customer service number) and provided my transaction number to the representative and asked for a status update on my transactionI was told there was no additional verification required for my transaction and there were no issues she could see with the saleI sent four emails to their customer service and finally after sending the fourth em
I sent cardpool two $home depot gift cardsI received a email four days later saying, your gift cards have been received & we are sending out your checkIts been six weeks now and I still have not received a checkAfter I call and spoke with someone from there customer service department, I was told they have no record of meNothing they can do, sorry
I exchanged a *** ** gift card on Friday the 22nd of June for *** gift credit; I am used from my previous experiences using *** in for those exchanges to go through exactly hours laterHowever, five days have passed, well over the promised "within one business day" for the exchange to go through and I'm concerned that something has gone wrong and that I won't receive my gift credit as promised
If I could, I want to give zero star!
I have never bought or sold a single card from cardpool.***But they always canceled my transaction for the reason *** *** *** *** ** *** ** ** *** *** ** *** *** ** *** *** ***." I tried to buy two Starbucks card back to and it was cancelledRecently, I have some gas gift cards to sellAnd I followed the instruction from their website to input my number and mailed all cards out which are worth more than dollarsAfter more than one week, they told me they got the cards and will issue my Amazon egc within one business day (I chose *** gift card instead of check)Then after two or more days, they told me my order was cancelled for the reason aboveIf they cannot verify my info, why would they ask me to mail all my cards? So many hassles, so many risks! Definitely would not buy or sell any cards on this website any moreAvoid them if you can! TerribleThey even do not provide a phone number to call and they reply email very slowly!
I went to a cardpool kiosk at a local Safeway grocery storeI put in a gift card never before used and followed all the steps, I was told I was to be given around $less than was on the card and I proceededWhen I went to scan my drivers license the machine would not scanI asked for the help of grocery store attendants and was told to call cardpoolNo answer after messages, no returned callsThey took the money from my card and gave me nothing in returnI have emailed them asking to resolve this issues over times and they do not call me back
It seems that Cardpool is deteriorating in terms of serviceI used to buy more cards in the past and now just recently 2/19/I bought some Starbucks cards and they sent me a card with a $balance instead of $balanceThe only reason to give two stars is that most of the cards purchased are fine but only one of themOf course I will dispute the transaction with the credit card company and most likely will get my $credit back, but the problem is in the fact that after three emails I still have no response! This is not a good way of doing businessMy loss is relatively small to investigate by the credit card company and maybe Cardpool thinks so as well, but once you lose trustIt is hardly ever restoredTherefore this is probably my last purchase there..I vote with my dollars and they vote this business down! I just hope not to burn many people like this as small dollar amounts add up..and there is always a balance - I/consumers lose, they win!
*** *** *** *** *** ** ** *** *** *** *** ** *** *** *** ***So is minethere is absolutely zero customer serviceSure, there is a phone number, but all you can do is leave a message that I guarantee no one will ever hearI have emailed them about my issue times and received nothing but an automated responseThe first experience I had with them was easy and positive, so I was confident in using their services againWhat a mistake!
This company keeps advertising to me directly through email and then when I go to buy something it does not accept my ordersI have tried multiple times to buy their products and they continually deny me without reason yet I still receive their advertisementsI have tried to contact them to see why they do not accept my purchases and they have not respondedI have called and emailed multiple timesThis is discriminatory
I uploaded my *** gift card totaling $25(never used) into cardpool's website with the intent to swap for an *** gift cardBefore doing so, I had to also upload my personal debit card infoThe website indicated my e card would be sent to my emailI have NOT received the ecard, I don't see my *** card anywhere on the website, and when I try to add it again, it says it's already been addedSO WHERE IS MY ECARD? I've contacted them via support email, on their *** page, as well as calling any number available only to get no response!
Scam Placed an order with my credit info A few hours later, getting:
Our risk assessment team has determined that we aren't able to process your order at this timeWe've gone ahead and cancelled order
No clue on why risk assessment decide not to process my order
On January (calendar days and business days ago) I submitted $worth of *** gift cards to Cardpool*** in exchange for $worth of *** gift cardMy transaction number is #*** Their website promised at the time transaction that by selecting to be paid this lower amount that my *** gift card would be given as an "instant" exchangeDuring the transaction process it then said I needed to "allow business day"Then after completing the transaction (where I submitted all the information about my gift cards and my personal credit card information), I received an email that said: " We'll typically email you a brand new *** Gift Card within business day of receiving your gift cardsDuring peak holiday periods, please allow 1-additional business days for processing transactions." I was very disappointed to find that they had redefined "instant" to mean up to business daysI never received the promised *** gift card, and despite my email to t
Rejected a sale transaction about hours after accepting itThe reason given, " We recently received your gift card code transaction but our processing center encountered an issue while processing your cards
Our risk assessment team has determined that we aren't able to accept the transaction at this timeWe have cancelled the transaction and are returning ownership of the gift cards to youUnfortunately, we're not able to disclose any further specifics regarding this process
We apologize for any inconvenience to you."
Given the amount of personnel information one provides before selling to them in addition to the three years I have purchased from them, this response does not ring true
I listed my $*** Gift card with Cardpool on December They claim to send a check within one business day (should be in the amount of $712) and as of today, I have received nothingI have made numerous attempts to contact them by email (no phone number is provided on the website) and have received no responseI have seen many complaints here, on ***, *** and elsewhere questioning the legitimacy of this business and am growing concerned that I will never see my money
I have listed and sold many many *** gift cards on cardpool websiteQuite a few times I listed cards they would just sit there saying waiting for approval, then next thing I know they were canceledTheir site shows no information for what card was listed let alone sold or canceled once it has been processed by them whether it was sold or canceledI had listed cards and only sold I now have cards mixed in with the others I've sold because of them canceling laying and leaving no informationWhen I tried contacting customer service, I got a fake response that didnt even answer any of my questionsThen I was told they can't give me any information on what cards I've soldMakes zero sense when I still have many of them in my possessionNow I'm stuck with 12-$cards that I can't do anything with all because of their actions with their website$lost on my end because of a shady companyI was told if I entered cards that had already been sold it would state can
I sold a gift card to this company and they claimed they made out a check for $to me, but I never recieved itTheir customer service is nonexistent, there’s no number to call and they never answer my emails
I "sold" over $worth of gift cards to Cardpool on December 26th I sent them through the mail to them using their pre-paid postageI have been attempting to contact them for the last days now and have not been able to speak with anyone from customer service to confirm whether or not my gift cards have been receivedFurthermore, I am now out those gift cards and they have not paid me for themI am worried that I will not receive any follow up from them and I will have just been scammedThere are several reviews for Cardpool recently where individuals have claimed to have the same issueI am also worried that they will try to claim that they have not received my gift cards which is not true because they were mailed using the package slip that they gave me
On December 21, I received an email from Cardpool advertising their businessI made a purchase at that time of two gift cards, one for Regal Entertainment for $and one for Olive Garden for $On December 23rd I received a link to the Regal Entertainment CardI did not receive anything regarding the Olive Garden cardI emailed Cardpool as I still had not gotten my Olive Garden gift card as of January 24, I received a response from Cardpool on January 29th with a link to the gift cardOn April 21st I attempted to use the gift card at Olive GardenI was told that the card was not goodI placed on call on Monday, April 23rd to customer service for Olive Garden and was told that the gift card was originally purchased with a fraudulent credit cardIt was cancelled by Olive Garden on December 27th, almost a month before Cardpool sent me an invalid gift cardI made many calls to Cardpool and cannot get through to anyoneI emailed them on April 23rd and received an aut
paid for dunkin donuts card that was never receivedContacted the company twice about above and was completely ignoredIt certainly makes one think think company is in the business of ripping people off
I had sold cardpool dollar *** ** *** cards and dollar o *** gift cardsI mailed them out, using their shipping label they providedI sent out the o *** onea on the 18th and the *** ** *** ones on the 20thI have yet to get a legit response to where my cards are, if they jave been processedI jave read horrible reviews, so I am scared that this website has scammed me out of over dollarsI purchased these from *** ***The store in bellevue (nashvillr) tennessee closed downSo everything in tje store was half offI thought it was a gteat idea to ourchase multiple gift cards and sell them for cash onlineI have sent cardpool a picture of tje receipts, to prove they were legit and I had proof! So I didnt have to wait forever on the verification process since im a new sellerThey have stopped responding to my emailsIt has been weeks and I have yet to recieve an email about the status of my cards, where they are, and when my check will be mailed!
I sent in gift cards to sell to cardpool.com with the promise of them sending me a payment backFirst they tried to say that both the cards were never received then after going back and forth with them, they located one card that they said they couldn't accept, and returned the cardThe card had a balance of $when I sent it in and when it was returned, there was a $balance on the cardThe other card, which was sent at the exact same time as the first one, they said they never receivedI have looked online and they have done this to many customers, they are scam artists, and someone needs to deal with them
I sold two $*** Gift Cards on 12/20/to Cardpool***I received an email confirming the sale of my gift cards which included a transaction number for the saleThe email stated, "We'll email you a brand new *** Gift Card within business day of receiving your gift cards." I sent the gift cards via *** priority mail which I paid for myself since I did not see the prepaid shipping label that was supposed to be included in my transaction confirmation emailAfter a couple of business days in which I had not not receiving any updates or payment for my gift cards I called Cardpool's verification phone number (they do not provide a customer service number) and provided my transaction number to the representative and asked for a status update on my transactionI was told there was no additional verification required for my transaction and there were no issues she could see with the saleI sent four emails to their customer service and finally after sending the fourth em
I sent cardpool two $home depot gift cardsI received a email four days later saying, your gift cards have been received & we are sending out your checkIts been six weeks now and I still have not received a checkAfter I call and spoke with someone from there customer service department, I was told they have no record of meNothing they can do, sorry
I exchanged a *** ** gift card on Friday the 22nd of June for *** gift credit; I am used from my previous experiences using *** in for those exchanges to go through exactly hours laterHowever, five days have passed, well over the promised "within one business day" for the exchange to go through and I'm concerned that something has gone wrong and that I won't receive my gift credit as promised
If I could, I want to give zero star!
I have never bought or sold a single card from cardpool.***But they always canceled my transaction for the reason *** *** *** *** ** *** ** ** *** *** ** *** *** ** *** *** ***." I tried to buy two Starbucks card back to and it was cancelledRecently, I have some gas gift cards to sellAnd I followed the instruction from their website to input my number and mailed all cards out which are worth more than dollarsAfter more than one week, they told me they got the cards and will issue my Amazon egc within one business day (I chose *** gift card instead of check)Then after two or more days, they told me my order was cancelled for the reason aboveIf they cannot verify my info, why would they ask me to mail all my cards? So many hassles, so many risks! Definitely would not buy or sell any cards on this website any moreAvoid them if you can! TerribleThey even do not provide a phone number to call and they reply email very slowly!
I went to a cardpool kiosk at a local Safeway grocery storeI put in a gift card never before used and followed all the steps, I was told I was to be given around $less than was on the card and I proceededWhen I went to scan my drivers license the machine would not scanI asked for the help of grocery store attendants and was told to call cardpoolNo answer after messages, no returned callsThey took the money from my card and gave me nothing in returnI have emailed them asking to resolve this issues over times and they do not call me back
It seems that Cardpool is deteriorating in terms of serviceI used to buy more cards in the past and now just recently 2/19/I bought some Starbucks cards and they sent me a card with a $balance instead of $balanceThe only reason to give two stars is that most of the cards purchased are fine but only one of themOf course I will dispute the transaction with the credit card company and most likely will get my $credit back, but the problem is in the fact that after three emails I still have no response! This is not a good way of doing businessMy loss is relatively small to investigate by the credit card company and maybe Cardpool thinks so as well, but once you lose trustIt is hardly ever restoredTherefore this is probably my last purchase there..I vote with my dollars and they vote this business down! I just hope not to burn many people like this as small dollar amounts add up..and there is always a balance - I/consumers lose, they win!