Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did miss a call and tried to reach the corporate number and left her a voice mailThis issue is not resolved and don't know how she could come to that conclusion without returning my call and speaking with meThe credit mentioned was given prior to the ordeal with my receipt of the hardwareThis is two separate issuesPlease do not close the complaint until I have been spoken with directly on the phone or in person Regards, [redacted]

[redacted] *** [redacted] September 26, [redacted] ** [redacted] Re: Revdex.com, Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) On June 26, 2017, during your visit to Macy’s Ala Moana in Honolulu, Hawaii, you opened your Macy’s [redacted] account and made purchases totaling $ Applicants who are approved for a new account receive a 20% “New Account Discount” up to a maximum of $off the purchases charged to the new Macy’s account the day it is opened and the next day For record keeping purposes, the New Account Discount is applied as a statement credit and is not shown on the customer receiptAs shown on your billing statement for the period ending on July 5, 2017, you were provided credits totaling $as your New Account Discount Additionally, as a Macy’s account holder, you are eligible to participate in additional savings promotions that are exclusive to customers who use a Macy’s Card You can be assured that the Bank does not engage in deceptive practices and we comply with all applicable laws and regulations concerning our credit servicing practices It is unfortunate to hear that you were confused about who administers your Macy’s [redacted] account [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a licenseThis credit card program is issued and administered by Department Stores National Bank This information is included in the account information provided to you at the time of application During your call with Macy’s Collections Department on August 5, 2017, you confirmed you received your Macy’s [redacted] card at the address referenced above and you mentioned to the representative that you did not receive your statement All billing statements for your account were mailed to your “ [redacted] ” address, and we have no record of return mail While the representative offered to assist you with bringing your account current, at no time did any representative tell you that no payment was expected for your account Per the DSNB Credit Card Agreement, if we do not receive the minimum payment on your account by the payment due date, your account will be charged a late fee and interest Although properly charged, as a courtesy to you, our representatives credited your account a total of $in late fees, and interest totaling $ Enclosed please find your account billing statements issued from July to September for your review On September 19, 2017, you spoke with MrJohn WDirector of Macy’s Customer Service, who decided to clear the delinquency, reported for your Macy’s account for August As of the date of this letter, your account has a zero ($0.00) balance I am sorry you are not satisfied with the service you received from Macy’s Customer Service; however, we do not provide compensation for matters such as this Additionally, we are unable to “nullify” your obligation to the terms of the DSNB Credit Card Agreement or delete your account from your credit report You are welcome to contact Macy’s Customer Service using the phone number on the reverse side of your Macy’s card if you would like to close your account Thank you for bringing this to our attention and for allowing me the opportunity to respond to your concernsIf I may be of further assistance to you, please feel free to contact me at the telephone number listed below, Sincerely, Stephen CMacy’s Executive Office ###-###-#### Extension [redacted] Enclosures /mailed September 26, cc: [redacted] Revdex.com

[redacted] *** [redacted] June 27, [redacted] [redacted] *** Re: Revdex.com Complaint ID [redacted] Macy’s account ending in *** Dear [redacted] : We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank Please accept my apology for any concern this situation regarding your account may have caused My research confirmed that, as requested in your complaint, we have removed interest charges of $and late fees of $10.00, bringing your account to a zero balance In addition, we have removed the record of delinquency associated with this situation and directed the credit bureaus to update their records as well Please allow thirty (30) days for the bureaus to make the necessary corrections This letter will also verify that your account was closed at your request on August 24, We appreciate this opportunity to respond If you need assistance on another matter, feel free to call me at the telephone number noted below Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business responded immediately and were genuine and sincere in their regard for the matter and resolved it above and beyond my expectationsI am more than pleased with the level of customer support and resolution I received in response to my complaint Thank you and kind regards, [redacted]

December 15, [redacted] ***Cincinnati Revdex.com E Fourth StSuite Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint #We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension ***cc: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** Dear [redacted] ***,Attached please find a copy of the letter I've sent to Macy's via certified mailApologies for not including you as ccd in the letter itselfHowever, I had no idea regarding who to cc on it at your office until after the fact and felt pressure to get it out asap before more time elapsedThank you very much for your assistance with helping me to resolve this matter.February 8, MsNancy MobleyMacy’s Executive OfficePO Box 8220Mason, OH Re: Macy’s Account Ending in ***Revdex.com Complaint ID # [redacted] Dear MsMobley: I am in receipt of your response to my complaintI apologize for the delayed response, but have been away on extensive travel recentlyI appreciate your willingness to help resolve this problem and your concern with providing excellent customer serviceUnfortunately, until I received your response, this was not the impression I was getting from the other Macy’s Representatives with which I have interacted regarding this issueI am enclosing the Authorization To Release Credit Information Form sent to me by Macy’s which I filled out and sent to Macy’s on 7/29/(I can also provide confirmation of receipt if needed)Thus, I am surprised that you indicate Macy’s has not received this document? You’re correct that it’s unfortunate you have no record of the payment in the amount of $which I originally made which should have paid off the original balance in fullAlso, it is unfortunate that you do not have any record of the confirmation number (100112015) issued by the Macy’s Billing Department as this is what was given to me when I made the payment over the phoneI also made this transaction in the presence of a colleague while on speaker phone who could verify that this transaction did indeed take place as my colleague suggested I close my account simultaneously (an action I unfortunately did not take as I wanted to continue to shop with Macy’s in the future) as I did not need to have too many credit cards under my nameYou are correct that this entire matter is a great inconvenience as I have a very busy business to run and have spent numerous hours attempting to resolve this problemI had not had the time to research my bank transactions and out of principle felt that this should not be necessary given the fact that I received the confirmation number from your Billing Department indicating payment had been madeUnfortunately, since a great deal of time has elapsed it has become more difficult to track down this transaction through my bank$is not a large sum for me to pay so this is not a matter of me not wanting to pay my debt to Macy’s, but more a matter of principle in that I already had gone through the process of making a payment to your Billing Department once and my belief that I should not have to go through the process of making another payment againHowever, in good faith, If Macy’s does not have record of my original payment I am willing to make it again to resolve this matter once and for allAnd, more importantly, to have the negative information you have provided to the credit bureau removed from my credit report (Macy’s has reported my balance as “charged off” and my account as “delinquent”)I am very diligent in paying my bills to other credit card companies and have never had a situation like this with any other company in the past I am currently being affected financially in a very negative manner due to the present situation and hope that this matter can be resolved soonThank You, [redacted] *** [redacted] ***(202) 664- Enclosure: Copy of previously submitted Release of Information Form CC: Michelle Denton, EsqWeinstock, Friedman and Friedman, PA

December 12, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted] ***: I am in receipt of complaint ID: [redacted] I have reviewed the consumer's account, and verified fraud-related issuesThe $charge has been removed from the account, which now has a zero balanceI will be sending a $Macy's gift as a token of apology for the inconvenience experienced At this time, Macy's will consider this matter closedSincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

Good morning ***, Per my research on [redacted] investigation withtracking# [redacted] shows that package was lost in transit and will be refunding merchantAllow 5-business days for refundVoicemail left for customer in regards to refund of entire order Apology given and issue considered to be resolvedTara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke with a person, a man, who was represented to be the "manager of handbags." I spoke with NO ONE in the executive office, as there was no one availableI received a call, on a CELL PHONE from a woman who represented that she was the MANAGER, when I later found out that she was the assistant manager She INSISTED that I accept a full refund and keep the bag (you dishonestly claimed I misunderstood.) There was no misunderstanding, and IN FACT SHE CALLED ME THE NEXT DAY to say she was unable to do that, when in fact, I asked her two or more times before the first conversation ended if she was able to do it She used poor judgment, the handbag manager was rude, and the FIRST thing done in the handbags department when someone purchases a handbag is TO REMOVE THE TAG even before money is tendered IT IS THE PROPER TRAINING AND PROTOCOL and I was GREATLY INCONVENIENCED, and the problem not handled at all I had a bag that, by association, had a negative feeling associated with it, directly due to Macy's, and I had to go out of my way, unnecessarily If I was not treated so badly by all parties in your executive area and at the store I would have simply returned it; now, I do not ever want anything to do with your company, or Bloomingdale'sThe corporate customer service REFUSED to escalate it to a manager, telling me "this is as high as you are going to get." That is a lie In fact, the complaint was escalated (when it was not done so correctly) to the same person I complained about How is it that you call corporate, make a complaint about the store manager, and it GOES to the store manager, who NEVER in fact contacted me about that corporate complaintEVERYTHING at Macy's is done poorly, and THAT is why your stores are closing, and you sell your inventory at pennies on the dollar You are a bad, disreputable company who has shown how many LIES it is willing to tell in order to not even have the morals to admit that what I have written is the exact truth, and it is your store people that need to be taken to task, not the customerThe bag was returned, and even that was a bad experience - no apology, no nothing Just a transaction And your policy on stealing? Well, I WALKED OUT WITH A TAG that did not go off You cannot even protect the client as they are leaving the store - the TAG SHOULD MAKE A NOISE to alert the staff, and then I would not have walked out with a tagTHANK YOU for the experience - it showed me that I could get better designer bags on sale elsewhere, for less money than this, not have the trouble or by association, negative experience Macy's will never get one Buffalo nickel from me again You do not deserve customers, and they do not deserve to be be treated so badly If I buy something at Macy's, and it cannot be used, it is the equivalent of being defective, and you should stand behind the customer - not tell the customer that they "misunderstood" plain English and have a rogue manager who promises customers things she has no authority to promise That is the equivalent of a used car salesman lying about the price he is willing to sell a car for, and denies he said it, telling the customer she "misunderstood." Regards, [redacted]

September 12, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : We are in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my personal apology for any frustration or inconvenience you may have encountered regarding this matter Be assured we have policies in place to comply with all federal and state laws in our credit practices, and I regret that you feel otherwise Per the enclosed DSNB Credit Card Agreement, if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $ This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statementThis may result in a statement containing only an interest charge You can avoid being charged interest by paying your account balance in full every month by your payment due date My review of this matter found that all interest was correctly charged to your Macy’s account in accordance with the Credit Card Agreement Applying this billing policy to your account, the $interest charge on your August 14, 2017, statement was for interest charged on your account balance between the last bill date of July 14, 2017, and the date (July 30, 2017) that your $payment was applied to your account On August 15, 2017, a $purchase was made at our Modesto Macy’s location Our records indicate that when you called on August 25, 2017, we removed the $interest charge as a courtesy to you resulting in an account balance of $ [redacted] , thank you for allowing me to respond to your concerns If I may be of further assistance, please do not hesitate to contact me at the phone number listed below Sincerely, Alison GMacy’s Executive Office ###-###-#### Extension [redacted] Enclosure / mailed Sept12, cc: [redacted] ***, Revdex.com

October 01, [redacted] Dear [redacted] : Fortunately, I did have the opportunity to speak with you on September 2*, On September 29, I did send this email to you, "I am so very pleased to inform you that the shipping address you use is no longer blockedThis review is certainly in response to our requestI am sure other Macy's customers will appreciate this as well We could replace one of your orders, or order at your convenience going forward Please let me know if you have any further questions or concerns." If I may be of further assistance in this matter, please do not hesitate to contact me at the telephone number listed below Sincerely, Marjorie B Macy's Executive Office [redacted] Extension ***cc: [redacted] ***, Cincinnati Revdex.com

[redacted] [redacted] October 14, [redacted] *** Re: Revdex.com Complaint ID [redacted] Macy's [redacted] account ending in *** Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, and because I have addressed your previous concerns, I was asked to review and respond to your additional comments on behalf of Department Stores National Bank Thank you for the courtesy you extended during our phone conversation on September 2, This letter will confirm our discussionUpon receipt of your most recent Revdex.com Complaint dated September 1, 2016, I reevaluated your request and confirmed that after we updated your address on May 5, 2016, we reversed all fees and interest associated with the missing unit number, totaling $ Also, as we previously communicated to you, we have cleared our internal records of any delinquency, and requested that [redacted] , [redacted] , and [redacted] delete any history of delinquency from the time period of April 2016, through May 2016, as it pertains to the account referenced above I have confirmed that this instruction was honored and that your account is reporting accurately Please note that DSNB has no control over how your credit score is calculated, nor does DSNB have any control over how the credit reporting agencies will ultimately choose to report a tradelineWith respect to your complaint regarding the remaining balance on your account, please refer to my earlier letter, which provided an in-depth explanation of where the remaining charges originated I have enclosed a copy of my first response letter for your records Additionally, thank you for confirming during our telephone conversation that you received the statements that were sent to you on August 29, As we have communicated to you previously the remaining charges, including fees and interest have been reviewed and have been deemed valid Thank you for your payment on October 1, in the amount of $ As a courtesy to you, I reversed a remaining interest fee in the amount of $ As of today’s date, the account is closed with a zero balanceI understand that you are requesting some type of compensation for the late fees and interest charges that accrued to the account after we updated your address and sent your statements in May DSNB has previously addressed this request a number of times and our position has not changed We have given a goodwill courtesy credit in the amount of $in regards to your previous Revdex.com complaints, and feel that this compensation sufficiently addressed the issues regarding your accounts [redacted] , I trust that this letter will clarify any issue you felt remained unresolved We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed belowSincerely, Ebony M.Macy's Executive Office###-###-#### Extension *** Enclosure cc: [redacted] ***, Revdex.com

On 12/I received a voicemail from Tara stating that she would send a [redacted] Home once it is back in stockShe said that it was not currently in stock and once it became available, she would be contacting me to resolve my issueI have not heard from her since and did not receive the [redacted] HomeI still would prefer to have a gift card for the value of the [redacted] HomeRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

[redacted] *** [redacted] March 14, [redacted] Re: Macy's Account Ending in [redacted] Complaint ID: [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns I have enclosed copies of our responses dated February 11, 2016, February 22, 2016, and March 4, These responses were mailed to the address provided in your complaint You may contact me at the telephone number below if you have additional questions I look forward to assisting you Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] The Revdex.com

January 2, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.comre: Revdex.com Compliant ID [redacted] Dear [redacted] ***: Dear [redacted] ***: I am in receipt of complaint ID: [redacted] I have spoken to MsHasty and we have addressed all issues to her satisfactionBased on this information, Macy's considers this matter closed and resolved.Thank youcc: [redacted] *** Steven A« Presidential Liaison « MCCS Executive OfficesMacy's Corporate Services, IncDuke Blvd, Mason, Ohio 45040Phone: ###-###-#### Email: [redacted] Hours: Monday through Friday 9:00am-5:00pm EST

September 26, [redacted] *** Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] :I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive OfficeAs a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my sincere apology for any inconvenience or frustration this matter may have caused you.After reviewing your account, I see that the payment received in the amount of $979.64, on December 2, 2015, was misapplied in errorI do apologize for the delay in applying this payment in a timely fashionI am happy to inform you that on September 14, 2016, the error has been corrected, and we have processed the payment to your accountIn addition, I have removed a total of $of interest charged to the accountRegrettably, we are unable to accommodate your request for $as compensationPlease be assured that we do not compensate for these mattersAs of September 20, 2016, you have a credit balance of $I have also requested a refund check be issued to youPlease allow seven to ten (7-10) business days to receive the check under separate cover [redacted] , we understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our business relationshipIn the interest of customer service, I hope you will accept the enclosed $gift card that can be used at any Macy's store or online at macys.comPlease do not hesitate to contact me at the telephone number listed below if I may be of further assistance.Sincerely,Tyeisha B.Macy’s Executive Office ###-###-#### Extension *** Enclosure / mailed September 26, 2016cc: [redacted] ***, Revdex.com

I am in receipt of [redacted] complaint ID [redacted] As a representative of Macy's Executive Office, I was asked to review and respond to his concernsUnfortunately, I have been unable to speak to [redacted] directlyI have, however, left him a message regarding his concerns and to date, I have not had a responseI have investigated [redacted] complaint, and he was not enrolled in the Registry Star Rewards program, which is why he did not receive the Registry Star Rewards pointsBased on the above, we consider this complaint closedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] *** [redacted] *** August 2, [redacted] *** Re: Macy's Account number ending in *** Dear [redacted] *** I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to again review and respond to your continuing concerns on behalf of Department Stores National BankAs stated in my five (5) previous responses, account records show you de-enrolled from automatic payments for your Macy's account on March 11, 2016, through your macys.com profile online at macys.com You did not re-enroll in automatic payments until June 14, You indicate we did not contact you regarding the status of your Macy's account; however, billing statement alerts were being emailed to [redacted] These statement alerts were delivered and opened on the following dates: April 11, 2016, and May 11, Statements can also be viewed by logging into your profile on macys.com Additionally, Macy's did attempt to contact you by phone beginning on June 2, Records show you contacted our Collections department on June 8, 2016, regarding your accountPlease be advised, it is not the Bank's policy to remove any delinquencies from your credit report, unless it occurred as a result of a billing dispute or bank error As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer After researching the delinquency on your account, we found the information to be correct Our records indicate we did not receive the minimum payment for the due dates of May 4, 2016, and June 4, Additionally, at your request, per an email directed to me dated July 11, 2016, your Macy's account has been closed and reflects a zero ($0.00) balance We understand you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our relationship While we appreciate your past loyalty, we must remain fair and consistent to all customersPlease do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Lisa D.Macy's Executive Office###-###-#### Extension *** cc: The Revdex.com Complaint Id # [redacted] The Macy's card is issued by Department Stores National Bank

Hi ***, I have verified with the consumer that his merchandise was returned and he has been fully credited for the balance owed Teresa M.Liaison, Omnichannel Executive Office| Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### fax ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMichael contacted me from Macy's and took care of the matter from their endI appreciate his call, kindness, and timeUnfortunately, I was not able to get through when I tried to return his call because I would have liked to thank him personally Regards, [redacted] ***