Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complain** For your reference, details of the offer I reviewed appear below.I will not be able to accept Macy's response as I did not get a billMacy's records seem to be very different from mine [redacted] Hseems to believe that I am lying about not receiving a bill and she does not believe that I updated my phone number by mailI would not even be continuing this is I was lying about I [redacted] It is starting to seem that [redacted] His on some kind of "power trip" as she is very adamant about what I did and did not doBut I am just as adamant and have been very honest about what I did and did not do She says I changed my statement preference on July to paper statementsThat was the SECOND time I changed it as I did not get a bill the month beforeThere is obviously something wrong with their systemI switched to paper statement after the original fiascoI still to this date have not gotten a June statement in any formI did just get a July statement by email on July The point is as my credit history shows, I pay my bills on time when I get themMacy's is the only company that I have ever had this problem with As far as Macy's addressing the issues and following the agreement they outlined they have not outlined any agreement and the only way they have addressed the issues is by saying I did get a bill when I did no**I will never accept [redacted] Hresponse that my not paying the bill was not a result of a billing or banking error as I did not get the bill and had previous excellent credit history before which should account for somethingI do not appreciate not being believed Regards, [redacted]

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After a conversation with MrButton on March 16, 2018, I was more than satisfied with the resolution by MacysHis effort to resolve this issue has restored my faith in Macy's as a customer I appreciate the time and attention MrBput into restoring my accounts and resolving my original complaint completelyI am glad to be a Macy's customer again Regards, [redacted] ***

Revdex.com: I cannot review the response made by the business in reference to complaint ID [redacted] , and have determined that since there is no apparent response, this does not resolve my complaint For your reference, details of the offer I reviewed appear below WHERE is the response? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Geepa of Macy's executive office contacted me and issued an approved RA to return the sofa with quality issues Wednesday, March 2nd, 2016, Macy's scheduled the pick up of the two piece sofa at 11:am This matter has been resolved Regards, [redacted] ***

[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

***, We received the rebuttal for [redacted] regarding ID [redacted] The customer stated they never received the credit for their canceled ordersWe have verified that the late fees have been removed and one credit is outstandingWe have resubmitted the refund requestPlease allow 3-business days for receipt Jon A| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

[redacted] ***Dear [redacted] : I am in receipt of complaint # [redacted] forwarded to us by the Revdex.com and I was asked to review and respond to these concerns.The customer was compensated with gift cards, in addition to the removal of the authorization hold from her accountWe have no authority regarding her bank's refusal to remit insufficient fund feesThis issue must be dealt with solely between the customer and her bankBased on the above information, we consider this matter closedThank youSincerely,Tara B.Macy's Executive Office###-###-#### Extension ***

Dear [redacted] ***: We have received Revdex.com Complaint ID [redacted] for [redacted] *** [redacted] ***' refund has been processed and posted to his account as of 3/28/2016.Based on this, we consider this issue resolvedSincerely,Michele S.Macy's Executive Office###-###-####

Revdex.com: I greatly appreciate your efforts in pursuing this matter As I said earlier, the volume of calls to my home on January was incredible There is no way Macy's intended them to be anything other than harassment They wanted their money and they were entitled to it I still have can't prove whether I failed to mail the payment on time However, their conduct in trying to collect from me was simply inexcusable I hope you can help ensure that they do not treat others in the same manner I don't want any money or anything from Macy's I just want to know that I took a step toward ensuring that other people are not treated in the same way Regards, [redacted] ***

[redacted] *** [redacted] July 3, [redacted] Re: Revdex.com Complaint ID # [redacted] Merchandise return Dear [redacted] ***: I am in receipt of your additional complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, and since I am familiar with this issue, I was asked to review and respond to your continuing concerns It was a pleasure to speak with you on June 27, You stated that you did not note the gift card number when it was taken from you by the sales associate after you were given $cash back about a month ago at the [redacted] (Downtown) store We further researched the gift card in your name, address, and telephone number; however, we were unable to retrieve any information I also contacted our Store Manager and we did not find any transactions As previously mentioned, I would need proof of purchase for the returns that you made Unfortunately, without this verification, we are unable to provide any credits, at this time Thank you again for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please call me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com [redacted] (Downtown), Store Manager

Revdex.com:Actually I tired talked with their store manager about this issues and she agreed with my return.But unfortunately I still haven't got any apologies from their cosmetics manager I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

March 24, [redacted] ***Re: Better Business Complaint ID: [redacted] Macy's Store Account Ending in [redacted] Macy's [redacted] Account Ending in ***Dear [redacted] ***:an in receipt of your additional comments forwarded to Macy's Executive Office by the Revdex.com regarding your complaintAs a representative of Macy's Executive Office, I am responding to your concerns on behalf of Department Stores National Bank.We feel that we have addressed your concerns regarding the above-referenced Macy's accounts in prior letters, dated March 7, and March 13, Our records show you had two separate accounts; a Macy's Store Account ending in that was opened on October 4, 2011, and Macy's [redacted] Account ending in [redacted] that was opened on April 15, Your Macy's [redacted] Account is current with a zero balance (S0.00)The unpaid balance of your Macy's store account ending in [redacted] is $353.08.According to our records, you signed up to receive electronic billing statement notifications only, at your request, through macys.com and the electronic billing statement notifications were sent to the email address tohaa85Qyahoo.com, Your monthly billing alerts were successfully delivered to your email address from April through November To date, none of these notifications were returned to us as undeliverableIt is up to the customer to log into their online account to view the current billing statementWhen you log into your macys.com profile to view your account summary, the screen will show the last statement balance, current account balance, minimum payment due, and the payment due dateThe account summary screen will not display a past due notificationFrom this screen, you may view your monthly billing statements from the “view a statement” linkWe confirmed that the monthly billing notification sent on November 14, 2016, was opened.The monthly statement for the closing date of May 10, 2016, showed we received your payment of $on April 1, 2016, and that you had total balance of $due by June 6, Unfortunately, the account was charged monthly late fees and interest charged when we did not receive the required monthly payments on your accountThe account charged off due to serious delinquency with a balance of $353,on December 1, 2016.We understand that you are attempting to improve your credit report by requesting that we modify the payment history associated with your Macy's accountAs stated in the DSNB Credit Card Agreement (copy enclosed), a late fee is charged to your account if the Minimum Payment Due is not received by the "Payment Due Date" shown on your statementWe hope you understand that we have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agenciesAfter researching the delinquency on your account, we determined the information to be correctWe are unable to comply with your request to remove any remaining balance from your account and the delinquency from your credit reportThe account will continue to appear as an unpaid charge-off on your credit report.Your Macy's account ending in [redacted] is currently assigned to [redacted] , an outside collection agencyPlease contact [redacted] at ###-###-#### to discuss payment arrangementsThank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please do not hesitate to contact me.Sincerely, Diane M.Macy's Executive Office ###-###-#### Extension ***Enclosure by Mailcc: [redacted] ***The Revdex.com [redacted] This is an attempt to collect a debt and any information obtained will be used for that purpose

July 11, [redacted] Revdex.com East Fourth Street Suite Cincinnati, OH RE: Complaint ID [redacted] for [redacted] Dear [redacted] ***: We are in receipt of your recent inquiry with regard to the complaint ID referenced above Please be advised, as we have conducted a thorough review of her complaint and our files, and because no new information has been presented, our position regarding this matter remains unchanged Should [redacted] present you with any new information to research, we would be happy to review it If you should have any questions or concerns, please contact us Sincerely, Nancy MMacy’s Executive Office ###-###-#### Ex ***

[redacted] *** [redacted] September 6, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for the frustration our coupon exclusions may have caused during your shopping trip to Macy’s [redacted] Store While we try to offer savings in as many departments as possible, unfortunately, it is not always feasible for us to discount every classification of merchandise Every coupon states, 'some restrictions apply' and lists the specific exclusions on the coupon Be assured that Macy’s does not participate in deceptive business practices of any kind We have policies and procedures in place to ensure that we are in compliance with all applicable laws Upon researching this matter, I contacted the Store Manager of our Macy’s [redacted] Store, and was pleased to learn that they had reached out to you and the merchandise was considerably discounted I confirmed that the discounted amount of $was applied to your Macy’s [redacted] account noted above, resulting in a credit balance for this amount You may use this towards future purchases or we will send a credit balance refund check if the credit has been on your account for sixty (60) days If you prefer that a check be mailed sooner, please contact our Customer Service department at the telephone number on the back of your Macy’s card [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: VP Store Manager, Macy’s [redacted] [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am only finding this a closed situation because I was now told, which is different then what the customer service person told me, the item is no longer in stockThe issue was not about Macy's running out of the merchandise but about being told I only had minutes to respond to their emailI happen to not live on my emailI happen to have a lifeAlso, the lady who called me, I found to be very rude and not helpful at all and made Macy's look even worse If social media is correct, Macy's will soon be a company of the past I can understand whyThere are bigger and better department stores and now they will get even more of my money Regards, [redacted]

June 6, [redacted] - [redacted] Re: Revdex.com - Complaint ID [redacted] Macy’s [redacted] accounts ending in [redacted] (closed, replaced), and *** Macy’s store account ending in [redacted] (closed, lost) Dear [redacted] - [redacted] : We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive OfficeAs a liaison in that office I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my apology for any inconvenience or frustration you may have experienced in this situation regarding your Macy’s [redacted] and Macy’s store accounts My research confirmed that this situation originated in September We began receiving payments to your Macy’s store account, ending in [redacted] that had been closed as lost on July 23, A payment of $was received on September 17, 2015, $on October 20, 2015, and $on November 17, Regrettably, during the subsequent months, these payments were transferred multiple times in error by credit associates between your accounts, in their efforts to place the payments on your Macy’s [redacted] account, ending in ***, as you had directedSpecifically, your payments of $and $were moved many timesOn two occasions, these transfers resulted in incorrect credit balances being shown on your Macy’s [redacted] account billing statements and caused balances of the same amounts on your Macy’s store accountUnfortunately, while the credit balances were not actually owed to you, they were refunded on February 4, 2016, in the amounts of $911.19, and $on August 18, These refunds compounded the issue by increasing your Macy’s [redacted] account balance when the payment transfers were ultimately corrected as shown on your billing statement for the period ending September 23, Please find enclosed a detailed audit for your accounts to show what occurred With the objective of quickly resolving this matter, and because of the errors that occurred, I have adjusted all interest charges and late fees that have been applied to your Macy’s [redacted] account since August 25, 2015, totaling $This brings your [redacted] account balance to $In addition, we have removed the delinquent payment history from our records and directed the credit bureaus to correct their recordsPlease allow thirty (30) days for the bureaus to make the necessary changesYour account is open with a credit limit of $3,The minimum payment due on your account is $by June 21, Thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of further assistance, feel free to contact me at the telephone number listed below Sincerely, Michael J Macy's Executive Office ###-###-#### Extension *** Enclosures cc: [redacted] ***, Revdex.com

Dear [redacted] ***, I am addressing this issue on behalf of Macy's Executive OfficeThank you for your courtesy when we spoke.Please accept my sincere apology for any inconvenience your mother in law experienced while attempting to place an orderUnfortunately with her international credit card we won't be able to process the orderIf there is another form of payment you wish to use please don't hesitate to contact me to place the orderMsGodin, thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely, Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

June 03, [redacted] ***Cincinnati Revdex.comE Fourth StSuite 600Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] : We are in receipt of Revdex.com Complaint # [redacted] After numerous attempts by phone, we have not had any contact with the referenced customerWe have reviewed the complaint and have taken the following actions to resolve concerns as expressedWe have canceled the back order Based on this, we consider the matter closedThank youSincerely, Melissa U.Macy's Executive Office###-###-#### Extension *** cc: [redacted]

July 15, [redacted] ***Re: Macy's Account Ending in *** Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any inconvenience you may have experienced regarding the above-referenced Macy's account Our records show you opened a new Macy's account on November 14, Purchases were made on that date totaling $ A new account discount totaling $was applied leaving a $balance owed A $minimum payment was due by December 14, However, as of the date of this correspondence, we do not show a payment has been received Due to no payment being received, late fees and interest were charged each month until the account charged off on June 19, 2016, with a $balance We have not received any proof of the payments made, as indicated in your complaint If you have proof of payment, please send it to my attention at the address shown above We will be happy to research any payment that has not been applied to your account Please forward a clear copy of your proof of payment to my attention at the address shown above If a check or money order has been received and cashed by Macy's we will be able to locate the payment and apply it to your account with the proper documentationOur [redacted] customers are able to make cash payments to their accounts in any Macy's store Other payment options are to mail a check (which must be noted for U.SFunds) or a money order to the payment address shown on the monthly billing statement If you have a bank account in the United States you may also pay by phone.Please be advised your account was assigned to [redacted] , an external collection agency The calls you are receiving are from [redacted] I have asked for the collection calls to be discontinued Thank you for bringing this matter to our attention and giving me the opportunity to respond If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely,Nancy M.Macy's Executive Office###-###-#### Extension ***cc: [redacted] *** The Revdex.com [redacted]

Dear [redacted] : I am in receipt of your response forwarded to us by the Revdex.comI did locate an error that occurred regarding the rate of tax you were credited back atThis is where the difference of $was foundI have processed an adjustment in the amount of $that will post to your account within the next - business days I understand you feel you were not compensated for your timeUnfortunately, as we have processed a full refund to you, we cannot process any additional refunds to youHowever, if you decide to make a furniture or bedding purchase at Macy's, I'll be happy to offer you 10% off of your next order Sincerely, Jennifer C Macy's Executive Office ###-###-#### Extension