Main Street Renewal LLC

Complaint: [redacted]
I am rejecting this response because: Hello Sherri- since we last had contact, I was contacted by someone from Main Street Renewal, and she promised to review my case in 48 business hours. She has not contacted me back. I really believed this time they were going to try to resolve my issues. I was lied to again by this company. I want to continue my Revdex.com complaint and maybe even add to it. This is absolutely terrible and unacceptable.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The reason for my rejection is due to the day I spoke with L[redacted] August 18, 2017, she advised that the Portal was open for me to make my payment, Attempts while on the line speaking with her were performed and I could not get in the portal.  at the time that I am producing this response at 9:58AM, 8.21.17, I cannot get in my portal at this very moment Eastern Standard Time.  Also the day [redacted] from Main Street Renewal advised me to provide her a credit card payment to pay the lease payment, I did not trust her with my credit card due to the inconsistencies in this entire ordeal of the accusations that were presented to me.  There were court papers filed on August 16, 2017 to appear in court, however the issue was never attended to until I reached out for help to Revdex.com to get someone from the leasing office to assist me with this matter.  I personally do not feel the company is fair to tenants and they do not communicate at all with tenants until we get help from an outside party.  If I had not reached out to Revdex.com, I would not have gotten a call to discuss the falsified charges on my acct.  I also read all the complaints on the Revdex.com site and noticed that some of the complaints (as recent as July 2017) were similiar to my situation.  I personally do not want anymore families to go through what me and my family have been through and my husband who is a disabled Veteran who participated in Operation Enduring Freedom and War on Terrorism.  I think this company is not fair and admire in making things hard for innocent tenants who keep communication, but when when the only way is to get help is through the Revdex.com inorder for the leasing company to call back, was very disappointing. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Resident requested to be released from the lease early, however none of the issues reported are considered habitable concerns, and there is no early termination clause in the resident’s lease that would allow this. At this time all resident's concerns are addressed.

Complaint: [redacted]
I am rejecting this response because: To whom it may concern.  I submitted a complaint in regards to...

Mainstreet Renewal back in October.  It was escalated to the company on your behalf and they responded that they would be in contact with me within 48 hours.  This was back on November 3.  The issue was marked as resolved on behalf of the Revdex.com, however, I have not been contacted by the company, nor will they return my phone calls after leaving multiple messages.  I am inquiring as to where I need to proceed from here to get my issue resolved.  Any help would be greatly appreciated.
Regards,
Eric Horsford

Please accept our apologies for the delay. Revdex.com has been contacted and informed of the resolution regarding this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint #[redacted]. I will be looking for the call.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have had no correspondence from MS Renewal and I suspect they are just gaming the Revdex.com system as it seems to me they totally understand how it functions.
Regards,
[redacted]

We have been in contact with the tenant, and have addressed the issues concerning her a/c. She has confirmed that she now has working a/c and our vendor is confirming that the heating coils are working as well so we don't run into any problems this winter. We are working on additional solutions to see that the tenant is satisfied and will contact the tenant directly for further communication.

I have responded to [redacted] in email and via phone.  We will work together to resolve the issues identified.

It was previously expressed to the tenants that we are not required to provide any such documentation to any of our tenants as this is private investor information that cannot be shared. We have strong analytic teams in place that are committed to reviewing the surrounding markets that help determine true market values for each of our homes. We remain confident in our decision and are actively working with the tenant to resolve their dispute and hope to reach a mutual decision regarding their renewal.

I have reached out to Ms. [redacted] via email requesting her to call me directly to provide some additional information.  I will work expeditiously to get the situation rectified.[redacted]

[redacted] with our Resident Services Team has emailed Mr[redacted] and provided an outline of charges that will be removed and charges that will remain. Ms. [redacted]s has requested a mailing address to send refund check. Thank you.

Responded to tenant directly. Actively working with them to find a resolution.

Mrs. [redacted],
I have reviewed the system information and it appears that both you and Mr. [redacted] were screened and both returned a declined result.  Additionally, there was not one letter but two sent informing you both of the declination.  I have attached those letters for your...

records.  Perhaps the mailing address we have on record for you is not accurate.  Additionally, our QC department sent follow up letters to each of you to ensure prospects who receive a decline are informed of their rights and protections. (Attached for your records).
I am unclear as to why our Agent informed you that only Mr. [redacted] had been declined, possibly, your reason for declination fell within the Branch Manager authority to grant an exception but Mr. [redacted]’s did not.  In that case, they are correct, Mr. [redacted] would have to be converted from an application to an occupant and would screen based on your information but that would not have required another application fee. So please accept my apologies for the mis-information.  I will address this with the branch.
The branch has a self-selection worksheet that should have been provided to you to so you would know what the minimum requirements are for approval.  We do not want prospects to apply if there is not a high level of confidence that they will be approved.
I guarantee you that we do not charge an application fee if we do not run a prospect through screening.  There are screening fees paid monthly that are directly tied to what is collected.
I want you to know we take our reputation very seriously and as such I have requested your application fees be refunded to you.  Can you please confirm that the check should be sent to:
[redacted]  
Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reached out to [redacted] to discuss and rectify the situation.  ?

Our escalation team have made attempts to contact resident to get clear picture of the issues. We do apologies for the inconvenience. Please feel free to contact our escalation team.

Ms. [redacted],I am working with the branch and [redacted], here at corporate, to get the facts and accounts of the situation. I will be responding back to you once I have enough information to make an informed decision. Thank you for your patience,[redacted]...

[redacted]###-###-####

Complaint: [redacted]
I am rejecting this response because:I have yet to recieve a call or any other forms of interaction from the company at this time. I will not accept something that has not happened. 
Regards,
[redacted]