Main Street Renewal LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I never stated I was satisfied. I still have MANY complaints and nothing has been resolved yet! 
Regards,
[redacted]

We have contact consumer about their concerns.  We have addressed their concerns and attempted to see if their issues were completed. Our system shows issues were completed on 09/12/2017. We made an attempt to the consumer via email to see if the issues were completed.  No response from...

the consumer has been made.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is just the beginning. Someone did reach out to me, but with all the lack of communication...

from this company I'm not comfortable saying I'm ok with their response until I actually get one back. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is just another of their delay tactics.  I have received the deposit refund though it required me to call numerous times, leave messages without return phone calls and I was given bogus information about the status of my refund for over two weeks before it was finally sent.  There were deductions taken from my deposit that do not align with the condition I know the house was in when I left but I will not pursue this further as I believe it would be a waste of my time.  I am good to close this file at this time.  I will leave my negative reviews for this company on the various websites they advertise on to be sure others are aware of the deceptive practices of this company.
Regards,
[redacted]

I just applied for a home that was for rent by MSR that was supposed to be $1595 a month. It was advertised in all of the listings, Zillow, Homes for Rent, Craigslist for $1595. I have screenshots that I took of this because I had sent the ads to my husband to look at. When I applied and paid our application fee for the specific house on their website it also stated the price per month was $1595. A while later I went back to the MSR website and the price per month had been changed to $1795 a month. I contacted someone at their office to ask about it and was told that there are a lot of scams on these listing sites and that their website is correct at $1795. The problem is I would have never applied for that price because that is higher than we want to pay. I feel as though they raised the price to see if they could get someone to pay more since the house isn't available yet. Or, they were hoping to get some more money out of the deal. But, we won't be doing business with this company so it appears we were just scammed out of $40.00.

I have sent an email to [redacted] informing her that I will be working to resolve the outstanding refund and will be her contact for additional concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Merial Pratt

Complaint: [redacted]
I am rejecting this response because I was informed about a rent credit adjust and it still not happening.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi there.  Mainstreet Renewal contacted me today and said they’d get in touch with me on Tuesday the 20th, and they asked for a mailing address.  Maybe we’ll come to some kind of resolution soon.  Thanks for all your help!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is not a resolution, only a notice that the company has "passed the information" along. 
Regards,
[redacted]

Good Afternoon Mr. [redacted],I apologize for my delayed response.  I am currently gathering all information/documentation and will be review and get back to you with a response to your concerns.Thank you for your patience,[redacted]...

[redacted]###-###-####

Revdex.com:From: [redacted]@gmail.com [
href="mailto:[redacted]@gmail.com">mailto:[redacted]@gmail.com] Sent: Monday, February 24, 2014 7:06 PMTo: infoSubject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] 
The issue has been resolved.  [redacted], in the Corporate office assisted me this afternoon.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait and see if I get contacted.
[redacted]

I have been advised by our [redacted] Eviction Attorney that this needs to be addressed during the Evicition Proceeding. I am not at libertly to make any concessions on this situation at this time. 
?

Our Resident Care Support Team addressed all of the maintenance issues relayed and offered a concession as a result of the negative experience. At this time all of the Resident’s original concerns have been addressed.

Complaint: [redacted]
I am rejecting this response because:I have put in several work orders as well as a previous complaint with the Revdex.com. I was contacted by the company Ms. [redacted] to be specific and she assured me that my issues would not only be addressed but resolved. My issues were (carpenter ants in master bath), back door that originally had a glass window, replaced with a solid door with a peep hole (makes no sense) and a fireplace that has never worked and I have been trying to get fixed since November 2015, and also a vent in the hallway that fell down. A few weeks ago I got a call from Main Street saying they would send someone out (which is the normal stall tactic that I get). Ms. [redacted] said it didnt make sense that the back door was not replaced with a door with glass. A man and woman came out, looked and that was it (this is about the 10th time someone has come to just look then nothing). I received and email today that stated, the back door was up to standard, who wants a back door with no window and a peep hole if that is not what I saw when I moved in, the email stated that I was okay with this, this is not the case, also it said they didnt see any ants, of course you didnt it was the middle of the day and I told them they come out in the morning and once the weather starts to get hot, the vent or the firep;lace was NOT address. I have tried to contact [redacted] and even left a message and I have not gotten a response, and nor have I been able to get an answer. I was told last week my a vendor that they would come out Friday 6/3/16 to address all the issues, that they would be out between 4-8pm, well of course, they DID NOT show up nor did I receive a call.I moved in a house that had a back door with a window, that is what I expect to be put. I moved in a house with a fireplace that should be functioning (I expect it to be fixed regardless of the weather). I moved in a house that started having carpenter ant issue short after moving in in June, but because you come out and don't see any ants you say ants don't exist, this is ridiculous. I expect the vent in the hallway to be replaced. My rent is always on time never late and to fix things with an item that is sub par to what was originally there is by far, scamming the tenant. Their practice is, you fill out a work order, someone calls and schedules a time to come out, whether or not they come is iffy, but when they do come, they come, look and then you hear nothing about your issue. Then a month later you get an email saying your order has been closed. This is and has been the practice that I have experienced with Main Street Renewal.
Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:I spoke with a representative from Main Street Renewal in September and he requested documentation that I was not able to move into the home on the effective date of my lease in order to prorate the balance owed.  I sent information on September 30 and a follow up email on October 25; however,  I have not received a response from anyone about this complaint and would like to reopen ID# [redacted].  The email chain is included below - I sent additional documentation today as well.   Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because:We were requesting an updated detailed report for why the remainder of the deposit was withheld so it could be compared with the evidence we provided regarding the state of the residence when we moved in.  As of today they have not provided this document.
Regards,
[redacted]

Good Morning!!! Hope things are well.  We receive more information on the complaint for [redacted]. We couldn’t...

release our resident from the home due to not communicating any issue with us from the initial part of the move in. We will be sending over a vendor to their home on 1/24/18  to address any issue. Can we closed this complaint?       Please let me know if you have any questions. Thank you! [redacted]