Main Street Renewal LLC

We have been in contact with the tenant, and have addressed the issues concerning her a/c. She has confirmed that she now has working a/c and our vendor is confirming that the heating coils are working as well so we don't run into any problems this winter. We are working on additional solutions to see that the tenant is satisfied and will contact the tenant directly for further communication.

I have reached out to [redacted] to discuss and rectify the situation.  ?

[redacted] with our Resident Services Team has emailed Mr[redacted] and provided an outline of charges that will be removed and charges that will remain. Ms. [redacted]s has requested a mailing address to send refund check. Thank you.

Mrs. [redacted],
I have reviewed the system information and it appears that both you and Mr. [redacted] were screened and both returned a declined result.  Additionally, there was not one letter but two sent informing you both of the declination.  I have attached those letters for your...

records.  Perhaps the mailing address we have on record for you is not accurate.  Additionally, our QC department sent follow up letters to each of you to ensure prospects who receive a decline are informed of their rights and protections. (Attached for your records).
I am unclear as to why our Agent informed you that only Mr. [redacted] had been declined, possibly, your reason for declination fell within the Branch Manager authority to grant an exception but Mr. [redacted]’s did not.  In that case, they are correct, Mr. [redacted] would have to be converted from an application to an occupant and would screen based on your information but that would not have required another application fee. So please accept my apologies for the mis-information.  I will address this with the branch.
The branch has a self-selection worksheet that should have been provided to you to so you would know what the minimum requirements are for approval.  We do not want prospects to apply if there is not a high level of confidence that they will be approved.
I guarantee you that we do not charge an application fee if we do not run a prospect through screening.  There are screening fees paid monthly that are directly tied to what is collected.
I want you to know we take our reputation very seriously and as such I have requested your application fees be refunded to you.  Can you please confirm that the check should be sent to:
[redacted]  
Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I do need these items removed from ALL 3 of the credit bureaus (Transunion, Equifax and Experian). When should I expect the credit bureaus to be contacted regarding these items being removed? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We did accept the offer for 1 months rent back, but we as customers are not satisfied. We accepted it because it was better than their insulting first offer of $400, but in no way does this come close to anything we are actually happy with. We were just tired of having to go back and forth.  Mainstreet Renewal did us no favors and we will do them no favors. If we get back lash from this on our move out inspection and refundable deposit we will be putting in another claim for that as well. I hope everyone figures out how crappy this company is!!!!  Also, the roaches are already starting to come back! Thank goodness we are moving out. I just feel sorry for the next family that has to go through this. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Carpets were professionally cleaned and receipt was provided.  Issue of odor was never on the original reply we reckon June.  House reaked of smoke when we first moved in and we noted this initially.  Gutters were cleaned, bushes were trimmed, and limbs in backyard were there when we moved in as noted during our move-in inspection and provided pictures.  Request specific information on what drywall was repaired since there was pre-existing damage as noted in videos and pictures that was never properly repaired.  Request a specific list of what was repaired, cleaned, etc. to compare against original move-in checklist, original repair requests, and evidence we have provided.
Regards,
[redacted]

This correspondence has been sent to our Resident Care team. We ensure the resident will be contacted soon to communicate resolution.

We have received notification of the issue. The details have been submitted to our Resident Services Team and the customer will be contacted within 2 business days.   We understand your issue(s) and will be reviewing the following:    1. Maintenance Issues (AC Repair)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted],
I wanted to touch base with you to let you know I am checking into the repairs issues and the related timelines to identify why you are experiencing delays.  Please feel free to contact me directly at [redacted] prior to my response back.
[redacted]...

[redacted]
[redacted]

I have reached out to [redacted] directly and will work with her to resolve the issue.

Complaint received and information submitted to our Resident Support Center for follow up with resident. Resident will hear from us within 1 business day.

Re:  Complaint ID [redacted]   Ms. Major was informed via email on 03/16/2016 that the move-out charges were accurately calculated based on pictures of home after Ms. Major moved out. No adjustments were made.   Thank you,   [redacted] Risk Management & Insurance Coordinator 8300 N. Mopac Expressway Suite 200 • Austin, TX 78759 [redacted]@msrenewal.com www.mainstreetrenewal.com

After review and deliberation of the residents complaint we were able to conclude that due to a processing error made by the last landlord we would uphold the lease at the rate promised until end of lease contract date. When advising the resident of our findings she concluded that she was very satisfied with our outcome of resolving her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is making progress.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business asked me to take down the complaint...

before we even met with a manager to resolve this problem. In the end, we paid the other half of the rent, the late fees were taken off, and a 25% discount was offered for one month.  
Regards,
[redacted]

Our resident support team attempted contact by email. We apologize and ensure the resident will be contacted soon to communicate resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
However, I'm waiting on MSR VP [redacted]l return call on March 17 2015 more specific Landscape repaired construction trenches repaired compacted end of house all dirt improved with stone. Roof inspected - stain on shingles. All backfield trenches repaired by Contractor/MSR to prevent major erosion from seasonal rains. And $1,045 April's rent credited not due next rent due May 1 st. This is fair for I have emailed over 100 emails and photos with repairs and other issues and about 80 hours of time communicating and typeing emails and all the Stress  [redacted]

Revdex.com:
I am still waiting on the business to contact me regarding my complaint and further resolution. If the business does not follow through I will be taking further action. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]