Marketplace Homes

I contracted Marketplace Homes to manage my property in Indiana. They advertised as being able to find good tenants and maintain the property. After having to repeatedly hound them about missed/late rental payments and still missing late payments I decided to let them go after the lease was terminated. This came sooner than expected. The tenant complained that the air conditioner was no longer working. The technician that Marketplace Homes selected reported that the blower on the 6-8 year old AC/Heating unit was out because of a lack of maintenance. Maintenance was the responsibility of Marketplace homes, which has necessitated a $5,500 repair to make the house habitable again. This repair necessitated by Marketplace Homes is a impossible burden at this time.

The lease had a clause that it terminates if the home becomes uninhabitable. Having no air conditioning in Souther Indiana for June July and August qualifies as making the dwelling uninhabitable. Because of Marketplace Homes abysmal performance and the resulting termination of the lease, I told Marketplace Homes that they would no longer be managing the property. I have since mailed a notice to the tenant that the lease is terminated, and gave them 90 days (rent-free) to vacate. I also informed Marketplace Homes that they would no longer be managing the property. They still owe me $675 for this month's rent which has already been collected. Marketplace Homes also owes me a $1500 deposit that I plan to return to the tenants on moving out. They tried to extort an agreement to pay all of their legal fees and to "indemnify" them for any loses that they incur because of THEIR negligence. This is a ridiculous and unethical attempt to withhold money that rightfully belongs to me and the tenant.

I own a house in Georgia that I rented with Marketplace Homes for two years while I was working in California. Overall, they did a very good job. They handled all the paperwork, and dealt with the tenants when the rent was late, and kept me informed during the entire process. The only real problem I had with them was they never sent anybody out to do annual inspections, similar to how most apartment complexes do.

Sadly, when I returned to Georgia, I discovered the tenants weren't taking care of my house properly, e.g. the grass was two feet tall, the interior was fifty with mold and mildew in the bathrooms, the walls were nasty, with crayon writing on every single wall and door, etc.... My two year old washing machine and dryer weren't working correctly, my three year old refrigerator was broken, and semi-gloss paint was used to cover up spots on walls that were originally painted with eggshell paint.

When the contract ended, I didn't renew it because the tenants were not very clean, and didn't like doing basic yard maintenance,e.g. cutting grass and trimming hedges. To date, I've spent over $4,000 trying to restore the house from the damage left by my former tenants. If Marketplace would have simply sent somebody out to inspect the property, at least annually, I would have given them a solid "5" rating because they would have discovered, after only one year, the tenants needed to go.

I am sorry for the delay. These were going to the wrong email.  I have sent this onto the correct department and will get back with a response soon.

Carol from Marketplace Homes was very friendly and a pleasure to work with. Her communication and professionalism contributed to a great experience with her company. I would be happy to work with them, and especially Carol, again.

I'm familiar with the issue.  We're happy to break the lease but would simply ask 2 things;1)  you release the complaint as nearly everything in this complaint has been challenging due to the owner. 2)  cover rent until you're able to move out.Does that sound fair enough?

Good Morning, my name is [redacted] I am accounts manager for Marketplace Homes. I spoke to [redacted] around the end of February beginning of March. [redacted] explained that she had received mail from Marketplace Homes in reference to an eviction notice.I had checked her file prior to calling and...

could not find any reason why we would have sent this notice to her, she had left in good standing. I asked [redacted] if she could send me a copy of the notice she received, she indicated she no longer had it, I also inquired as to any additional notifications or emails that had been received,[redacted] indicated that the notice that had arrived in early February was the only correspondence that she had received from Marketplace Homes. As the conversation progressed I  assured [redacted] that this had been an error or our part and if any additional notices were received please contact me immediately. I have not heard from [redacted] since our initial conversation. I am not aware of any reporting that has been done to any of the credit  agencies, I believe that the paperwork that was sent by Marketplace Homes  was a 7 day notice to vacate  not an actual you are being evicted notification, in other words a internal document that was sent by Marketplace Homes not something that was sent by the courts.If [redacted] has any additional  attempted communication from Marketplace Homes in reference to this issue I will be more than happy to further research and resolve as quickly as I can..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:We conditionally accept the offer pending review of documents releasing both parties from contract.Please forward appropriate documents for review and signature to formally accept.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] and [redacted]

We will expedite the property management termination, which all documents were distributed to Ms. [redacted] and the tenant yesterday for signature. Effective yesterday we terminated the October 25th EFT rent pull for November payment. We will refund Ms. [redacted] the October...

management fee, which will be paid via EFT today.

First, we are very sorry for any misunderstanding in regards to an option to purchase.  Obviously, you don't sound happy and we're really sorry for that. I reviewing the option to purchase agreement it was for 1 year.  That time has now expired. The owner does have a right to sell the...

home and that is what they are chosing to do. What we can offer - as the owner wants to sell the home we would be happy to extend rent credits and the option fee towards the agreed upon price if you can agree to close in the next 30 days.  Again, our company is in the middle and must follow an owner's wishes as we manage the property, we don't own it. That said, the agreement did expire to purchase so that leaves the owner with tge right to sell.  Regards, [redacted]

I truly would like to help and understand what happened and how we can help. How can we make things right?  I'm sorry you had a poor experience.  [redacted] Kalis CEOMarketplace Homes

I'm very sorry for the hassle and bumps in the road.  It appears it has been challenging to get ahold of the homeowner.  I have read the inquiry and when I spoke with [redacted], she believes that everything has been handled.  If this is true then I'm sorry for the hassle and hope...

we can move forward on a good foot over the next few years.  If it is not handled please feel free to reach out at [redacted]@marketplacehomes.com with any information that is needed to help me make everything right.Regards,[redacted]CEOMarketplace Homes

Good Morning [redacted],  I am very sorry to hear of the experience you had.  This is not at all how we run our business.  I am gald we got to speak over the phone on 10/13/2016.  I was able to better understand your situation.  Again I can not say I am sorry enough....

 I will take what you have told me and look into the issues and make it better for the future, I know this is after the fact and it does not make it better for you but it will make it better for others.I understand from what you told me that you did get your $100 back, I am happy to hear that.   Please feel free to contact me directly in the future, if needed.Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12575449, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Additionally, I would like to point out that this complaint happened prior to receiving communication from the company and stemmed from the lack thereof, but once responded to, this has been a prompt resolution, and I do appreciate that. 
Regards,
[redacted]

I can appreciate your disappointment when you didn't get the home. There is no bait and switch, the rental market is really strong. We often have multiple offers on a property. When that happens we provide everyone 24 hours to submit the highest and best and the owner decides what the want to...

accept. Our team was being genuine in explaining that the owner was looking for a fast move in.  It costs us money and time to run applications and everyone knows there I'd a chance you don't get the home. Although we feel badly you didn't get the home, there is nothing that was intended to harm you or your family.

hi my name is Marion Darby my wife and I are currently looking for an apartment having no need to do this for a while needless to say my how things have changed.I started making phone calls from the she left in charge of out 10 numbers I called no one answered except
Lexi Childress from marketplace homes and I must say she was most pleasant and professional person that I have with since we started this process THANK You Lexi.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], we have signed a lease termination with the company and will move forward from here.
Regards,
[redacted]

We are sorry for any inconvenience you have had.This is what we have in our records on the property.On February 22nd a No heat service ticket was called in and the owner elected to resolve the ticket. The owner sent out a trade and they diagnosed the unit needed to be replaced. The...

owner offered space heaters for the time being but this resolution did not suffice for the tenant and she called in stating she wanted to terminate her lease. We allowed her to do so without penalty but in return canceling the owner's rent out. Her move out was scheduled for 3/31 and she requested additional time in which we gave her and still did not charge her. She ended up vacating on 4/10. The home overall was left in good condition but it needed to be cleaned. My contractor quoted $325 to do so but she disputed. We then emailed back and forth trying to come to a fair resolution but she felt nothing except for $100 cleaning charge would be fair. I brought the charges from $325 to $175 and a request to reimburse the $150 has been submitted. Her dispute is that the home was not left in good condition when she first moved in however, her move in checklist was never returned. She feels that because she chose to vacate due to the no heat issue that her responsibilities as the tenant should be waived and she should not be held accountable for anything....

We're very sorry that the client feels this way.  The best we can offer is to waive the fee to move out of the property.  We don't own the home and can only fix what the homeowner approves. Regards, Marketplace Homes

I contacted a layer and he said that what you did is misleading. I was told we had 2 to 3 years before we had to buy ( with email to prove it ) you get away with this because it will cost me 1000.00 to get the layer and then all I will get back is 250.00. YOU BROKE THE CONTRACT NOT ME. So I should get my 1250.00 back. I will not let this drop. You did wrong. Not me.A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]