Master Movers, LLC

Dear Revdex.com,Ms*** was estimated for hours to move itemsWhen the moving crew arrived they surveyed the job site and found that there were additional items and flights of stairs (which was not described at the booking of the move)The crew worked for hours to get her loaded
and when the foreman came to her to keep her updated on the cost of the move and what he estimated the ending cost to be she stated she was not going to pay for the added timeWhen you contract a professional moving company to perform a job and then tell them after they have worked for hrs that you are not going to pay, that does send a red flag upThe foreman did what he was suppose to do at that time and that was to call his dispatcher to inform him of the situationWhen the dispatcher spoke to the customer he tried to explain that he understood her observation of the move however being that it was after hours and getting late he did not have the authority to waive any fees and it would have to be taken up with customer service on the next business dayThe customer was not satisfied with this response and stated she would not be paying the feesWhen the dispatcher asked if she wanted to discontinue the move she stated no, I want the move completed but I'm not paying those feesBeing a professional moving company Master Movers can not perform moves for no cost and we would have worked out a solution with the customer the next day however she did not give us a chance toWith the information of her stating she would not pay for the charges the dispatcher had to pull the crew from the job siteWe did not cancel the move as our crew was ready to finish the job, however Ms***'s refusal to pay for the fees was her decision and that is what cancelled the moveWe most definitely would have worked with Ms*** on the fees especially with a report of her feeling that she only two movers instead of the contracted as this was the service she neededMaster Movers has been in business for over yrs and is always willing to work with customers in all types of situationsIt is the position of Master Movers that the customer canceled of her move and thus it was not per the cancellation policy of cancellation within hours from the booking day.Thank you,Master Movers

I am disabled and unable to move myself anymore, the guys that showed up to move my furniture were very nice and considerate of my furniture and all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">Thank you for your responseI've attached a PDF with representative photos from our move and addressed your comments within the text of your email belowCertainly I understand why you would give your employees the benefit of doubtHowever, I believe the representative photos clearly illustrate that service was not rendered as agreed and that this move was not executed in a professional mannerAs I mentioned in our discussion yesterday, we're seeking one-half of our money returned and we're prepared to elevate this matterWhen you've had time to review this document, I would appreciate a timely responseYou can reach me at the phone number in my sig belowBest Regards,
[redacted] | [redacted]@comcast.net
[redacted]e
From: **@1mastermovers.com [mailto:**@1mastermovers.com] Sent: Monday, January 18, 5:PMTo: [redacted]Cc: [redacted]Subject: Follow Up {Reference #[redacted]}
Dear Mrand Mrs[redacted],
Per our conversation earlier Mrs[redacted], first let me again apologize for any inconvenience caused to you on the day of your moveThe moving documents were given to a supervisor to reveiw, along with the notes of the conversation with Mrs[redacted] had and the notes per the dispatcher and foreman on the jobThe supervisor recognizes that your non-binding estimate was for a total of hrs (hrs of labor, 3hrs of packing to be done, 2hrs for an additional stop plus the travel time of hr and any packing materials used)The contract shows to be opened at 12pm and closed at 9.30pm, per your estimate you had a arrival window of 7am - 1pm then the dispatcher sent you an email that the team was going to be arriving to you anywhere from 7am - 11pm (this latter window of arrival time is a courtsey timeframe as we try to get the window narrowed for you in the AM), however according to the contract the arriving crew was not late (however we do apologize for any misunderstanding in the arrival timeframe windows)
Per the notes from the conversation today, Mrs[redacted] stated that Mr[redacted] directed the crew to not pack anything, yet the Packing Materials form shows that the crew did perform minimal packing services in the amount of $211, due to the foreman not charging you the hourly rate of the $for the service he saved you money by charging you per the pieces completedThe information from the foreman shows that upon his arrive he informed you (Mrs[redacted]) of the move going over and in speaking to Mr[redacted] he would or already had a U-haul truck and bought some packing supplies for the jobMr[redacted] also stated that he did not need the crew to go to the storage unit or do any of the packing as his wife would be doing thatPer the foreman when he spoke Mr[redacted] for the second time during the move it was expressed that the crew was waiting on certain items (found inside the dres ser and in the china cabinet) to be packed as they were breakables and it was reiterated to him that the crew was not to pack anything his wife was going to be doing it, so the drawers were taken out of the dresser to allow Mrs[redacted] to pack themThe foreman stated they never did get packed
This is incorrectWe originally requested three hours of packingHowever, the crew was too slow to be of any assistanceThey could barely render services agreed to; as you'll see in the attached documentDue to the injured crew member your account has been adjusted $and the packing labor charges were adjusted in the rating to reflect it per piece and not per hourIn the review given at the end of the move the only complaint given was that "one of the movers hurt himself and wasn't able to help the other two with putting our furniture back together" this indicates that it was towards the end of the move that the crew member was unable to helpDue to the fact that you only wanted one trip with the crew and had a full truck, the crew had not other choice but to leave certain item(s) behind
This indicates nothing of the kindOne of the movers was injured at the beginning of the moveHe may have worked one or two hoursHe should have notified your office and had a substitute to replace himMoreover, the original estimate offered a detailed list of articles that were not moved; so a per piece and not per hour invoice is not acceptableDue to the full estimated timeframe not being used we can always get you back on schedule for the original price at your booking (as you had a promotional price of $95/hr) if you still needed to have items movedPer the supervisor he stated that you understood your move was large and was going to take some time and in trying to save some money you changed a few things you wanted to have the crew do which is completely at your discretionWe appreciate you choosing Master Movers for your relocation needs and please let us know if you need anything elseBar Stool, Bed King (mattress – this is noted in photos; Chair, rocker; Entertainment center; refrigerator, mini; Cushions from sofa; Tv-Plazma up 40-60"; Tv-Plazma up 40"; Bar table; cabinet, corner; chest of drawers – none of the drawers were retrieved from the chests; M-Boxes (not all of the boxes were moved); Outdoor Table; exercise equipmentSincerely,
Customer Service
Master Movers
[redacted]
Regards,
[redacted]

Please note that all reviews and or complaints are being handled in-house, Master Movers is no longer a member of the Revdex.com and should you wish to resolve your issue with our company please contact us directly. We appreciate the...

Revdex.com's format for assisting consumers in resolving their issues.317-872-6683 x 1002 or x 1000.
Thank you,
Master Movers

Dear Revdex.com,
Please see the attached paperwork from Ms. [redacted]'s move. There was not an additional insurance policy taken out on the move, which leaves the valuation coverage to be applied. All claims are resolved according to the .60/lb/article rule. All claims must meet certain criteria to...

be approved for any type of reimbursement. You will see the first form "Order for Service" which confirms the customers knowledge of the valuation coverage should it be needed of .60/lb/article. The following forms are "inventory sheets signed at the time of the delivery", "claims resolution letter", "release and settlement form", "response to the customers request to re-evaluate the claim", "response to counter-claim". Per the claims policy the following two rules must be followed: Section 4 of the Master Mover’s Tariff states: Valuation of Coverage:  “… As a licensed carrier with the US DOT we are required to provide limited liability coverage at no charge to the customer. Under this option, the maximum liability is limited to .60 per pound per article for all items indicated as damaged or missing at the time of delivery on the inventory logs. Failure to indicate damage at time of delivery will waive carrier’s liability.”   
Section 6 of the Master Mover’s Tariff states: Filing of Claims/Complaints Procedures:  “…must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is solely the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of delivery.”
On the inventory sheets it lists certain items as exceptions at the delivery, which confirmed for the claims department that the customer utilized their right to notate exceptions. Any item claimed by the customer that was notated as an exception was processed. The information on the delivery team was forwarded to a supervisor and those issues were handled internally. Ms. [redacted] is asking for to go above the claims policy per her feelings of the settlement not being fair. We most certainly appreciate the customers position and have explained that our claims policy is governed by the DOT and must be adhered to with all claims processed. We appreciate Ms. [redacted]s business and have apologized for any inconvenience that was caused to her and her family during or after her move. 
We thank the Revdex.com for assisting in resolving the customers issues.
Sincerely,
Customer Service

Please note that all reviews and or complaints are being handled in-house, Master Movers is no longer a member of the Revdex.com and should you wish to resolve your issue with our company please contact us directly. We appreciate the Revdex.com's format for assisting consumers in resolving their issues....

  317-872-6683 x 1002 or x 1000.   Thank you,   Master Movers

This is my second move by Master Movers and they sent hard fast working guys and they arrived on time, did the job in the estimated time, were careful, and very polite. I was completely satisfied again. Good job!

Dear Revdex.com,
The attached inventory sheet was sent to the customer to confirm that per the list we do not show a TV was picked up. The dispatch department is investigating the situation and will get back to the customer on what they find. I also show that the billing department has submitted a...

request for the approval of a credit due to the delivery timeframe. Once that has been approved, the credit will be issued to the credit / debit card on file and a receipt will be issued to the customer to confirm that it has been completed.Thank you,
Customer Service

Crooks and scam artists! My original quote was for $544 to move all my large furniture out, store it for a week and then deliver it to my new location. I received several invoices, payment receipts and documents by e-mail (all of which I have kept as a matter of record) with differing amounts of them; the price kept changing and they could not provide a proper invoice. Finally after complaining about the changing price, we settled on a new change of $578, which I paid in full before the price changed again. The movers arrived, pulled all of my furniture out into the street, then informed me that they had ran out of time and I needed to pay an additional $190 for two more hours of labor so they could load the furniture in the street onto the truck.

$578 + $190 = $778

When the movers brought the items to my new location, they said I owed an additional $265 according to their office. They could not begin unloading the truck until I paid the randsom.

$578 + $190 + $265 = $1043 Don’t let them do this to you too!

Do not hire this company! I use them for a very easy move and they did a poor job, damaging walls and furniture. They charged me for 4 hours even if they worked only 3 and after almost six months I haven't been refunded for the damages, even if my claim has been accepted. They keep saying that the billing department is processing the payment… I'm really unhappy with Master Movers

The estimate process was very easy and fair. The crew was courteous, professional and just overall nice guys. Our move went very smoothly and all of our things were handled with care. Two thumbs up!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Master Movers has a history of deplorable service, as noted in multiple consumers reviews on YELP. Sure wish I'd looked at this sight previously. This company appears to be almost predatory in its business practices. After reviewing the comments of individuals from New Jersey to Texas, I can only conclude that they're in no way concerned about doing an honest business. I've contacted the Indiana Attorney General regarding this matter and am considering other action as well.I do appreciate the help from your office and ask that you please keep my complaint on file.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Here are some of the Pictures of the damaged furniture. Wrapping is used to prevent scratches and knicks to the furniture it does not protect the furniture from being drug on the ground nor does it protect my floors or wall. The mirror was suppose to be boxed which I paid extra for and the movers never put it in a box which resulted in it being broke. Sorry but wrapping does not protect the company from negligence and mishandling of peoples property. In fact I was charged for boxes that was suppose to be used for pictures and TV's and I was not provided with all of these boxes.
Regards,
[redacted]

Dear Revdex.com,We apologize for the late response to this compliant/rebuttal. We thought they had all been answered. Please note that this matter should be closed. The payment to [redacted]'s landlord has been sent to her. As stated previously, the supervisor has reviewed Ms. [redacted]'s paperwork and a refund is was not found due to her. We again thank you for assisting us in closing this matter.Sincerely,Master Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Master...

Movers has 70% of the agreed price of the $2400 paid before pick up. It's not my fault they chose to take everything I own. Increase my price by nearly 250% after they took my belongings then request more money to meet that 70%. That's a scam. It feels like I'm buying my belongings back. They should never have picked up my stuff.Their contract also states that they will NOT increase the price by more than 50% from the amount paid upon pick up (70%). If you ask me that's a big range, but they're not honoring that system of 70% price paid.
 It is deception to make me think I paid 70% then increase the price and inform me I owe them another couple of thousand or they will auction my things. They're not requesting few hundred to deliver my belongings after holding them for over 4 weeks. They are requesting thousands of dollar more. That's a threat to get more money. They scare people into going to them. Check "yelp" and "federal motor transportation services". There are many people in my position and no one is addressing this problem with master movers or stand up to this company's deceptive actions to make it right.
Their contract is not binding because I never agreed to it. They have a third party's signature who thought he was giving permission for them to take my items. They have no consent from me to take my things based on the new price for me to get my belongings back. They have the $1840 which is 70% of the quote I agreed to and still don't have a date of delivery.
On a separate but related to character note, Ben M[redacted] called me and hung up the phone on me 3x while I tried to meet his demands and a resolution. He called me stupid and inquired how I can be of such education as a doctor and be so stupid. He called me, my representative lieutenant Bryan Price, and attorney fake. He doesn't seem to understand that there are rules, laws, and real human beings lives affected by his actions. He questioned my title, questioned my attorney's title, and my representative's title, Liars and stupid people is what he called us as we try to reason with him.
He also refused to speak to my representative about details of this case but claims my representative agreed to his temrs. My representative tried to defend himself but M[redacted] would not be reasonable with us.
The business is a scam. They have no interest in transportation. Their intent is to take a portion of cash and manipulate people to pay more in order to get their belongings back from master movers.
I've offered master movers more money to make up for sq they miscalculated but they refuse to meet me half way. Please contact me ASAP. Thank you.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
I had mad a complaint against Master Movers and the complaint was closed. It has been two weeks since and Master Movers STILL has not resolved the issue. They were supposed to send a check to my old landlord for damages they did back in July. I haven't been able to get my deposit back from the landlord because Master Movers needs to resolve their issue with her first. This has put me in a such a bind because I've been needing that money for school. I would like a full refund from Master Movers due to the hassle and run around they've given us and the check that they owe for the damages they caused. This is the reason I did not want the Revdex.com complaint to be shut. That company is so shady and they don't get anything resolved in a timely or professional manner.
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> -[redacted]

I used Master Movers services on October 16, since then, I've been postponing this review, but I really wanted to write it because I was so happpy with their service that they deserve a great review for a great work. All my stuff arrived in time and in perfect conditions, thank you bros!!

Dear Revdex.com,
Mrs. [redacted] original paperwork just returned into the office yesterday and is being processed. All of our drivers / owner operators are agents of Master Movers and work within our tariff. In the moving industry "owner operators" are used to haul all types of commodities across the US, including furniture. 
Thank you,
Customer Service

I scheduled my local move with Master Movers just a couple of weeks in advance and had a great experience. I was provided an expected move time of 1p-7p but the team called me the morning of move day to offer an earlier window of time. They were able to get me loaded and unloaded before my original window of time was even scheduled to begin! The movers were incredibly polite and helpful even carrying down items that we intended to move ourselves. I recommend this company to anyone looking for service in the Indianapolis area.