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Master Movers, LLC

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Reviews Master Movers, LLC

Master Movers, LLC Reviews (195)

Dear Sirs: I recently employed Master Movers, a crew of three lead my "[redacted]", to load my entire four bedroom house of furniture into my rental van, which I drove to our new home in Virginia. The crew was very polite and professional, and they finished ahead of the allotted time; but best of all, was that when we unloaded in Virginia, nothing was broken or damaged... and I mean NOTHING. Bravo to those guys. I would and will recommend Master Mover to anyone who is in need of such service. Job Well Done ! Wade [redacted]

We had a house move from indianapolis to memphis. The in house estimate was binding. did not have to pay a penny more. customer service on phone was courtious.
Movers were on time and nice. they packed well. (some of them were smokers though). only a small book shelf came damaged which I think had aged already. The best part was, since I paid for the express service, my stuff was loaded in indianapolis on thursday at 3 pm and arrived in memphis next day friday at 9 am. Just the way we wanted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have emailed this company over 15 times at least asking about my furnature. We have called 60 times to try to pay and no one answers the phone at the number they provided me with. They company is not asking for $3600 in cash which is absurd and refuse to take credit card like the agreement. I emailed the documents and my attorney's attempts to get this resolved and the company is none responsive. They admitted to no intent of delivary, no date, no truck, and a desire to auction my things after they increased my quote from $2400-$5500 which is so much money that they never told me about at time of picking up my things.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear Revdex.com,
Ms. [redacted] hired Master Movers to move approximantely 10 items, with an additional stop and 7 flights of stairs / elevator use at the destination. Upon arrival to the home the foreman did find that there was more items than originally estimated. The given timeframe was 7am-1pm,...

customer was given a courtesy window of 9am - 11am, our arrival times are not guaranteed. Ms. [redacted] called on the day of the move to say that the movers were not moving fast enough and they were not going to be able to go to the 2nd stop. With a non-binding estimate you are given a requested amount of time per the customers request with the explanation that if you go over you will be charged in 15 minute increments. Per the notes in the account Ms. [redacted] or her mother called in"received phone call from customer cussing and yelling saying that the movers have been there over 2 hrs and have hardly moved anything, she said the movers are going to have to take all her moms things to her house instead of her mothers and now she has to figure out a way to move these things all by herself. I told her I needed to transfer to dispatch and she screamed and yelled and cussed at me saying no because the dispatch doesn't listen to her and she can not understand what they are saying. I finally got her to agree to put on hold, I sent to dispatch, Before that I tried to explain the due to the stairs even though there were elevators the move would more than likely take longer thank 2 hours but she disagreed  saying they both had elevators. Now she is upset the move is going to go over."
The recommendation for a move this size per page 4 of the estimate (see attached) shows that it needs 2 movers for anywhere from 2-4 hrs. With the additional stop and the 7 floor destination this move was definitely going to go over than what the customer requested. Due to the customer using the estimate timeframe and going over an hour, the supervisor stated if she wanted an additional truck we can send one however it would be at an additional cost as we completed the estimate timeframe she allowed. 
Per the dispatcher he spoke to the customer on the day of the move and ensured that he would speak to the foreman which he did and the foreman stated that they were moving as fast as possible and with the use of the elevators there was wait time as other residents were using it. 
We do apologize for any inconvenience that was caused to the customer on the day of the move, however the supervisor did not find that any refund is due to the customer. 
 
Thank you again to the Revdex.com for assisting in resolving the customers issues.
Sincerely,
Customer Service

Master Movers are an excellent company to work with. I was provided an up front quote for the approximate hours and cost based on the information I delivered. The delivery men arrived during the time window specified and finished the job several hours early, allowing me to receive a refund off the time I already purchased. None of my furniture or belongings were damaged in any way. The movers were very professional and asked permission before doing anything that they believed might need it. Would recommend to anyone!

Dear Revdex.com,The customer has requested a full refund that unfortunately was not approved. Master Movers did apologize for running late on the day of the move as our morning move coupled with mechanical issues that day left us with a very tight schedule and a few customers who did take the offer...

to be re-scheduled on the next day. We sent Ms. [redacted] an email to confirm in writing for her that we most definitely apologized for the late arrival and offered to send her a VIP card to help compensate for any inconvenience that was caused. A claims form was offered to be sent to her however she stated she didn't need it as the issues were being handled by her. Master Movers has been in business for over 13 yrs and we are always striving to provide 100% customer satisfaction and when we fall short of that we most definitely take it seriously. In the company's next manager meeting they will be discussing Ms. [redacted]'s move and all of her comments on how to better service our customers. We thank the Revdex.com for assisting us in resolving the matter.Sincerely,Master Movers

Dear Revdex.com,Mr. [redacted] booked his job on 7/30/15 the attached reflects the estimate that was sent to him, which spells out the charges for services included for move. We understand that there is alot of information that is given to customers when booking a move and this is why we email an...

Order for Service that spells out all of the charges. The information sent to Mr. [redacted] on 7/30/15 spelled out everything including the travel charge which is standard in the industry. Mr. [redacted] did not opt to cancel his move until 5 days after the booking which is well past the 72 hr requirement for cancellations. Per the Cancellation policy this customer is not eligible for a refund on the deposit. We thank the Revdex.com for assisting in resolving the customers issues. Sincerely,Master Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My furniture was delivered damaged and I have yet to receive any follow up from the company regarding my refund as described in the proposed action. In addition to the lack of communication regarding my refund, I now have to file a claims form regarding my damaged goods. The company has not provided any information regarding how much the refund is going to be, when and how I should expect to receive it, and I have not seen anything written transpire. I will not be satisfied with this proposed action until there is actual action taken on their part.
Regards,
[redacted]

This is the worst company I have ever done any kind of business with. I paid nearly $600 up front and then the day of the move, they didn't show up.

Dear Revdex.com,Mr. [redacted] was estimated for 2 men at 3.5 hrs for moving 49 items, the estimate was sent to the customer and he did not reply with any changes needed to the information. Our call log does not show any calls to discuss the size of the move. It does show however that upon arrival to...

the customers home that the foreman found that the move was going to be over 300 items and there were 3 flights of stairs (not two). The move was re-scheduled for the 12th for an AM move 7am - 1pm of a window for arrival and a third man was added for an additional cost as this size of move needed to have 3 men. The crew arrived at 10:30am and the job finished at 7pm. The customer was given a revised written estimate to show that the foreman estimated his move to go to about $1999.88 however it was closed out at $1590.11 so he was aware and at any time could have stated he did not want to use the services. We have escalated his comments of the performance of the crew to a supervisor. The customer called in yesterday to inform us that he was just now unpacking his TV and it does not work and a claim for was sent to him. When the claim is received it will be resolved by the claims department. The customer had a credit on his account that was also refunded to the card on file yesterday. After a careful review of the moving documents Master Movers did not find that any additional credit is due to the customer. We thank the Revdex.com for assisting in resolving the customers issues and we will work to resolve the claim issue when it is received. Thank you,Master Movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I contacted the company on 12/1 and left a voicemail voicing my concern and requesting a call back. Previously, the company had responded and advised the following:
"As soon as Ms. [redacted]' claim form is received we will expedite it to ensure her issues are handled in a timely manner for her holiday concerns of company coming, her file will also be given to a supervisor to review and offer her compensation for the unsatisfactory service level of the work performed."
I do not feel that this has stood true and they have not resolved the issue in a timely manner. The forms were sent via certified mail well before Thanksgiving and I had voiced my concerns to have the issue resolved by the holiday. I do not feel this issue has been resolved in a timely manner and that I can only receive a response from the company when I email the Revdex.com. I have tried to work with the company directly, but can never reach anyone to discuss the situation and I do not receive a call back. The move was on 10/31 and it is now 12/8 and I do not have a resolution. I, also, have to continue to wait to see if anything comes in the mail as they have stated. It is frustrating that I my property has been damaged, I spent additional money to repair new paint and the property, and paid in full for a move that went horribly wrong. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have complained about Master Movers prior to this complaint, therefore I'm hoping everything I've sent regarding my horrible moving experience with this company is saved. After speaking with the Revdex.com, I was contacted by the company and advised that once the claim was sent in that it would be expedited by a supervisor and resolved as soon as possible. I have yet to receive a response to my claim nor a response to the numerous voicemails I have left. The claim and photos that were requested were sent certified mail and I have received notification that this was delivered. The move took place on 10/31/15 and it is now 12/7/15. This issue needs to be fixed. Personal items have been damaged and the day was a disaster.
A response to the claim needs to be addressed now.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All details in Master Mover's response are inaccurate and false.  I communicated the damage to them on December 30, 2014 (the day after my move) and I sent my formal claim to them on January 6, 2015 via certified mail and can confirm it was signed for by T. [redacted] (their customer service representative).  I also have numerous emails with Ms. [redacted] confirming my claim was received and they have been "processing it" for several weeks, which was the reason I submitted the complaint to the Revdex.com. Please see the attached PDF with the confirmation of my claim report as well as confirmation that they received it.  I did not sign anything stating any of my items were an "inherent risk" releasing them from damage and I did not sign a "no wrapping" waiver.  About 2/3 of my item were wrapped with blankets and tape (which I provided) as this is the Master Movers method of moving items. They ran out of blankets during my move and never mentioned this or asked me if I had any blankets, they just kept going, which lead to the damage I submitted the claim for.  If I signed a no wrapping waiver I would like a refund for at least 3 hours of their service since this is the time that was added for them to wrap some of my items. I am appalled that Master Movers responded in this way. I cannot believe any business would disclose blatant lies to a 3rd party mediator especially when I have email proof refuting most of their statements.  I assume this is the same response I will receive from the claim resolution (when and if I ever receive this resolution), so I guess I will pursue legal action against them as this appears to have not worked in getting my dispute resolved and they are clearly trying to find any way around paying for this damage.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  The settlement only offers payment on one desk and two endtables.  It does not offer anything for the other desk  (there were two desks destroyed) and  a chair which was totally destroyed.  Also, the company does not offer anything for the missing pieces which were not checked on the delivery receipt.
In addition, the business does nothing to offer remorse for their blatent misrepresentations that they were not a broker and would handle my move from door to door.  They subcontracted my move which they had stated they would not do.  They also said they would unpack and reassemble any pieces that they pack and disassembled---they did not do any of this.   They purposely lied to get our contract and then did not fulfill it per the contract conditions.
Regards,
[redacted]

Dear Revdex.com,
Ms. [redacted] left ONE message yesterday, we did not receive any emails from her. She was just delivered per her Yelp review a day or two ago. A claim form has been sent to her. 
Thank you for passing on the message. We do apologize that customers feel the need to use the Revdex.com time in regards to messages. We thank the Revdex.com for all it's work. We will of course handle the claim when it is received.
Sincerely,
Customer Service

Dear Revdex.com,
Please see the attached file documents for this customer's move. Ms. [redacted] opt'd to not use any packing supplies on the day of her move, as you will see attached, she signed the wrapping waiver and the receipts (Bill of Lading) show that no packing materials were used....

Unfortunately, Master Movers is bound by the claims policy and procedures on handling the issue for this customer. Ms. [redacted] stated that she was being charged $100 for property damage to her building however, you will see enclosed the letter from the apartment complex that states they were able to fix the issue and just wanted to make her aware of the issue they found. We do apologize for any inconvenience that was caused to the customer on or after the day of her move. We thank the Revdex.com for assisting to resolve the customers issue however, we had to respectfully deny the claim.Sincerely,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, I moved to the eight floor. This shows they have no idea what they are speaking about. Second, [redacted] (Property Manager) at [redacted] will confirm they had access to a freight elevator to the apartment. Also, two men did not move me: My niece, and if I need to get her involved I will, just let me know. [redacted] assisted in moving my daughter. My husband [redacted] and I moved, me pretty much, why your two movers worried about paperwork and arguing on the phone with somebody at Master Movers.
My daughter did call to Master Movers, but they hung up on her. Do I need her to give her story to you? [redacted]
Last but not least, the foreman and I went over everything on the contract, I had everything separated even, Rodney knew the game plan, we counted every piece and I helped Rodney wrap stuff and carry bar stools down and the couch. They did not move ten pieces, they moved, my bed, my daughter's dresser, her bed and the tv stand. We moved bar stools, both bed frames and the couch. So, how are they coming up with ten pieces? Second, the boxes...They did not move any boxers...[redacted] and [redacted], moved all boxes for [redacted].  They moved some boxes for me, but not all of them because while at the [redacted] moving me in, my husband again, had to step in while I listened to the Foreman on the phone with whomever, again, charging me another $50 for the paperwork chaos. Plus, we were supposed to get money back for any supplies we did not use. They used my tape because the foreman told [redacted] and I he would have to be charged  for it. I said, no, it states in the contract we prepaid for tape, I showed him...We still used mine, but we did not use seven rolls of theirs or any of their boxes. [redacted] got boxes from his work. Have we seen a refund for that NO. The only thing they used was mattress covers, but than that is really not true because the mattress cover that was supposed to be on my bed was off before it even made it to my apartment. I have no idea what happened to it.
I do not know how to get this resolved, but Master Movers is lying. DEAD LYING. I hate saying that, but they did not move everything they stated in the email. And again, I will be happy to have [redacted] and even [redacted] can state what was going on. She had to come up to my apartment several times and ask what was going on with the freight elevator. I have emails to Linda regarding the time restrainsts which I have attached. I probably could dig up more, if necessary, but I feel we were treated unfairly...
Please let me know what you need from me.
Regards,
[redacted]

I had [redacted] and [redacted] come to pick up boxes for my move overseas. Both men were polite & friendly. They worked quickly and were careful with my belongings. [redacted] explained all the paperwork. When I had a question he phoned his manager. Cleared up my question. Would recomend them to anyone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] This complaint will not be resolved and go away until all claims have been settled. The driver that made the delivery is not local as the delivery was outsourced to a carrier based in Colorado. How is the documentation going to return to the state of Indiana if they are waiting for the driver to return and he is not one of their drivers based in Indianapolis, IN?
Regards,
[redacted]

I was extremely impressed with Master Movers.Their people were extremely courteous,efficient,and very careful with movement and packing furniture and all items.To say I was impressed is an understatement.I will recommend them to anyone and all my friends and co-workers.They are the best movers I've ever encountered!

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Address: 6030 Perimeter Lakes Dr, Dublin, Ohio, United States, 43017-5209

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