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Matrix Home Solutions Rating
Address: 3050 N Kennicott, Arlington Hts, Illinois, United States, 60004
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Revdex.com, please remove my review from 1/29/2020~
They are amazing. We had some bumps in the beginning, but Steve our Foreman has been absolutely amazing, he has solved any issues we had with great professionalism. I would highly recommended them in a heart beat, work quality is Top Notch!
They didn’t keep their contract. They didn’t start on time or at all. They didn’t provide an accurate free floor plan as advertised. They ignored that there was no authorization and yet after the initial consult to get general design ideas and any actual decisions made after the first consult were considered change orders despite no plans being in place whatsoever. After non performance, I emailed I’d like my money back due to non performance. They asserted I needed to be patient, and stated they were so busy and I needed to find time to drive to their office to finalize the floor plans. In fact they tolled the deadline but still did not perform, and continued the coerce me with promises of a beautiful basement all the while demanded additional payment for additional down payment for a drop ceiling that wasn’t contemplated on initial consult. In good faith I paid this, they made verbal promised of date start , but stated they could not provide a new start date till they presented the actual working set of floor plans. One week later the plane were again incorrect, and yet still stated if signed, the homeowner was responsible for all floor plan mistakes.
I emailed that they hadn’t performed not kept their contract terms or advertising promises, that I had lost faith and wanted to have my deposit returned due to their lack of reliable plans to be able to do the work.
To which they demanded I receive materials for them to store at my house. And this would have put me in an obligation position and so I refused until they presented the plans which they never did. At that juncture the owner threatened to deliver to my driveway materials despite my objection, to which this forceful dictum was frightening to me, and I called the police whom told me to refuse delivery.
They refused to provide a floor plan. They failed to start on date promised. They lied regularly. They threatened me. They didn’t provide pamphlets required by state of Illinois. They refused to refund
To the Revdex.com:
This customer is not stating the facts and in fact is flat out lying in some cases. We were and still are prepared to start her project when she gives us access to the house but she has denied that over and over again. She has been given the plans per the original contract and the change order and we will perform that work per our contract. If the customer wants to make changes to that, we will accommodate that and give her the price do so. This project is pretty cut and dry but the customer flat out has not let us start and quite frankly with the interactions we have had with her we are not sure why and do not get a clear answer. At one point she wanted to cancel the project and get her money back but per federal law and our contract she far passed the right of rescission and we have 30% cancellation policy. At this point the customer has filed suit against us and we will handle the liquidation of the contract legally. She is also referencing materials we only need to legal provide to customers that sign out contracts in Illinois, he contract was a Michigan contract and we gave her everything the state of Michigan requires.
The Revdex.com has nothing to with this case nor can you do anything. The Revdex.coms purpose is to make sure customer and business are taking and working through the situation which we have always been available to do and will keep doing. We are sorry to hear the customer wants to fight the contract in court but we are prepared to do so or even talk to her outside of the court system to find an amicable solutions that is within the law.
Please close this complaint and make sure it does not show up on our A+ Revdex.com record. We are business that handles any situation with our customer quickly, we cannot control when customers do not want to respond to us or do not want to follow the contract laws that we as a company believe are very serious and should be followed.
Attached you will find the paperwork from the court. Again we would have prefer to just start the project with the customer and have her pay for any changes to the contract she wanted. Also we were very clear on the timeline and process of our company that is spelled out in all our documents we give the customer.
They didn’t keep their contract. They didn’t start on time or at all. They didn’t provide an accurate free floor plan as advertised. They ignored that there was no authorization and yet after the initial consult to get general design ideas and any actual decisions made after the first consult were considered change orders despite no plans being in place whatsoever. After non performance, I emailed I’d like my money back due to non performance. They asserted I needed to be patient, and stated they were so busy and I needed to find time to drive to their office to finalize the floor plans. In fact they tolled the deadline but still did not perform, and continued the coerce me with promises of a beautiful basement all the while demanded additional payment for additional down payment for a drop ceiling that wasn’t contemplated on initial consult. In good faith I paid this, they made verbal promised of date start , but stated they could not provide a new start date till they presented the actual working set of floor plans. One week later the plane were again incorrect, and yet still stated if signed, the homeowner was responsible for all floor plan mistakes.
I emailed that they hadn’t performed not kept their contract terms or advertising promises, that I had lost faith and wanted to have my deposit returned due to their lack of reliable plans to be able to do the work.
To which they demanded I receive materials for them to store at my house. And this would have put me in an obligation position and so I refused until they presented the plans which they never did. At that juncture the owner threatened to deliver to my driveway materials despite my objection, to which this forceful dictum was frightening to me, and I called the police whom told me to refuse delivery.
They refused to provide a floor plan. They failed to start on date promised. They lied regularly. They threatened me. They didn’t provide pamphlets required by state of Illinois. They refused to refund
To the Revdex.com:
This customer is not stating the facts and in fact is flat out lying in some cases. We were and still are prepared to start her project when she gives us access to the house but she has denied that over and over again. She has been given the plans per the original contract and the change order and we will perform that work per our contract. If the customer wants to make changes to that, we will accommodate that and give her the price do so. This project is pretty cut and dry but the customer flat out has not let us start and quite frankly with the interactions we have had with her we are not sure why and do not get a clear answer. At one point she wanted to cancel the project and get her money back but per federal law and our contract she far passed the right of rescission and we have 30% cancellation policy. At this point the customer has filed suit against us and we will handle the liquidation of the contract legally. She is also referencing materials we only need to legal provide to customers that sign out contracts in Illinois, he contract was a Michigan contract and we gave her everything the state of Michigan requires.
The Revdex.com has nothing to with this case nor can you do anything. The Revdex.coms purpose is to make sure customer and business are taking and working through the situation which we have always been available to do and will keep doing. We are sorry to hear the customer wants to fight the contract in court but we are prepared to do so or even talk to her outside of the court system to find an amicable solutions that is within the law.
Please close this complaint and make sure it does not show up on our A+ Revdex.com record. We are business that handles any situation with our customer quickly, we cannot control when customers do not want to respond to us or do not want to follow the contract laws that we as a company believe are very serious and should be followed.
Attached you will find the paperwork from the court. Again we would have prefer to just start the project with the customer and have her pay for any changes to the contract she wanted. Also we were very clear on the timeline and process of our company that is spelled out in all our documents we give the customer.
Revdex.com, please remove my review from 1/29/2020~
They are amazing. We had some bumps in the beginning, but Steve our Foreman has been absolutely amazing, he has solved any issues we had with great professionalism. I would highly recommended them in a heart beat, work quality is Top Notch!
Revdex.com, please remove my review from 1/29/2020~
They are amazing. We had some bumps in the beginning, but Steve our Foreman has been absolutely amazing, he has solved any issues we had with great professionalism. I would highly recommended them in a heart beat, work quality is Top Notch!
They didn’t keep their contract. They didn’t start on time or at all. They didn’t provide an accurate free floor plan as advertised. They ignored that there was no authorization and yet after the initial consult to get general design ideas and any actual decisions made after the first consult were considered change orders despite no plans being in place whatsoever. After non performance, I emailed I’d like my money back due to non performance. They asserted I needed to be patient, and stated they were so busy and I needed to find time to drive to their office to finalize the floor plans. In fact they tolled the deadline but still did not perform, and continued the coerce me with promises of a beautiful basement all the while demanded additional payment for additional down payment for a drop ceiling that wasn’t contemplated on initial consult. In good faith I paid this, they made verbal promised of date start , but stated they could not provide a new start date till they presented the actual working set of floor plans. One week later the plane were again incorrect, and yet still stated if signed, the homeowner was responsible for all floor plan mistakes.
I emailed that they hadn’t performed not kept their contract terms or advertising promises, that I had lost faith and wanted to have my deposit returned due to their lack of reliable plans to be able to do the work.
To which they demanded I receive materials for them to store at my house. And this would have put me in an obligation position and so I refused until they presented the plans which they never did. At that juncture the owner threatened to deliver to my driveway materials despite my objection, to which this forceful dictum was frightening to me, and I called the police whom told me to refuse delivery.
They refused to provide a floor plan. They failed to start on date promised. They lied regularly. They threatened me. They didn’t provide pamphlets required by state of Illinois. They refused to refund
To the Revdex.com:
This customer is not stating the facts and in fact is flat out lying in some cases. We were and still are prepared to start her project when she gives us access to the house but she has denied that over and over again. She has been given the plans per the original contract and the change order and we will perform that work per our contract. If the customer wants to make changes to that, we will accommodate that and give her the price do so. This project is pretty cut and dry but the customer flat out has not let us start and quite frankly with the interactions we have had with her we are not sure why and do not get a clear answer. At one point she wanted to cancel the project and get her money back but per federal law and our contract she far passed the right of rescission and we have 30% cancellation policy. At this point the customer has filed suit against us and we will handle the liquidation of the contract legally. She is also referencing materials we only need to legal provide to customers that sign out contracts in Illinois, he contract was a Michigan contract and we gave her everything the state of Michigan requires.
The Revdex.com has nothing to with this case nor can you do anything. The Revdex.coms purpose is to make sure customer and business are taking and working through the situation which we have always been available to do and will keep doing. We are sorry to hear the customer wants to fight the contract in court but we are prepared to do so or even talk to her outside of the court system to find an amicable solutions that is within the law.
Please close this complaint and make sure it does not show up on our A+ Revdex.com record. We are business that handles any situation with our customer quickly, we cannot control when customers do not want to respond to us or do not want to follow the contract laws that we as a company believe are very serious and should be followed.
Attached you will find the paperwork from the court. Again we would have prefer to just start the project with the customer and have her pay for any changes to the contract she wanted. Also we were very clear on the timeline and process of our company that is spelled out in all our documents we give the customer.
Great company to work with. They were very open with communication, hardly any guessing as to who would be where, when. All of the trades they employ were very courteous and professional. They were efficient and timely. Attention to detail and the extra personal touches by the carpenter team was a bonus. I would recommend this company to anyone who is looking to have their basement finished as well!
Jamie was a great resource through the whole process. We are very impressed and love our new living space!
Great company to work with. They were very open with communication, hardly any guessing as to who would be where, when. All of the trades they employ were very courteous and professional. They were efficient and timely. Attention to detail and the extra personal touches by the carpenter team was a bonus. I would recommend this company to anyone who is looking to have their basement finished as well!
Jamie was a great resource through the whole process. We are very impressed and love our new living space!
Great company to work with. They were very open with communication, hardly any guessing as to who would be where, when. All of the trades they employ were very courteous and professional. They were efficient and timely. Attention to detail and the extra personal touches by the carpenter team was a bonus. I would recommend this company to anyone who is looking to have their basement finished as well!
Jamie was a great resource through the whole process. We are very impressed and love our new living space!
Kyle was awesome very knowledgeable and very helpful. I made a new friend and look forward to working with him again!!! He needs a raise!!
Thank you for taking the time to write this review. We are very lucky to have Kyle on our team. He takes great care of his customers.
Kyle was awesome very knowledgeable and very helpful. I made a new friend and look forward to working with him again!!! He needs a raise!!
Thank you for taking the time to write this review. We are very lucky to have Kyle on our team. He takes great care of his customers.
Kyle was awesome very knowledgeable and very helpful. I made a new friend and look forward to working with him again!!! He needs a raise!!
Thank you for taking the time to write this review. We are very lucky to have Kyle on our team. He takes great care of his customers.
Kyle was awesome very knowledgeable and very helpful. I made a new friend and look forward to working with him again!!! He needs a raise!!
Thank you for taking the time to write this review. We are very lucky to have Kyle on our team. He takes great care of his customers.
They just finished half of my basement, nice job done. High efficiency, easy to communicate, really nice.
They just finished half of my basement, nice job done. High efficiency, easy to communicate, really nice.
They just finished half of my basement, nice job done. High efficiency, easy to communicate, really nice.
Matrix was a great company to work with. Jordan was our sales rep and he took the time (4 hours) to really create the floor plan we wanted. Steve was our main contact once the project started. He was extremely approachable and helpful as well. Martinez as well who did the drywall was amazing. He took the time to do a great job.
Matrix was a great company to work with. Jordan was our sales rep and he took the time (4 hours) to really create the floor plan we wanted. Steve was our main contact once the project started. He was extremely approachable and helpful as well. Martinez as well who did the drywall was amazing. He took the time to do a great job.
Matrix was a great company to work with. Jordan was our sales rep and he took the time (4 hours) to really create the floor plan we wanted. Steve was our main contact once the project started. He was extremely approachable and helpful as well. Martinez as well who did the drywall was amazing. He took the time to do a great job.
Very good job that was done to my basement both time. This is the only company I would recommend for anything who want their basement done. Keep up the good work excellent work done!!!