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Matrix Home Solutions Rating
Address: 3050 N Kennicott, Arlington Hts, Illinois, United States, 60004
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Matrix Basement Systems performed an excellent complete renovation of our basement space. The basement had never been renovated for extended use since the 1970s, and Matrix brought in a team of competent craftsmen to make the space livable and comfortable year-round. A cement storage room was also turned into a usable space with flooring and soffit ceiling. We are very pleased with the outcome of the work!!
Matrix Basement Systems performed an excellent complete renovation of our basement space. The basement had never been renovated for extended use since the 1970s, and Matrix brought in a team of competent craftsmen to make the space livable and comfortable year-round. A cement storage room was also turned into a usable space with flooring and soffit ceiling. We are very pleased with the outcome of the work!!
Good job cleaned up well I would recommend them I thought the price was a bit high though.
Good job cleaned up well I would recommend them I thought the price was a bit high though.
Good job cleaned up well I would recommend them I thought the price was a bit high though.
Good job cleaned up well I would recommend them I thought the price was a bit high though.
Working with Matrix Basement Solutions was an amazing experience! They were precise and very knowledgeable about everything that I required for my tiny basement. They were able to realize all of my ideas, needs and plans for maximizing the space available and providing a detailed blueprint before the work began. The final product was beyond my expectations and I have received endless compliments about how amazing the end result looks like. The exposed painted ceiling with crown moulding was the biggest hit! Best part of working with Matrix is that the entire team is readily available and accesible via phone or text. The project went a little longer than promised and I did have to stay on top of the schedule but I highly recomend them and love my final outcome.
Thank you for your business!
Working with Matrix Basement Solutions was an amazing experience! They were precise and very knowledgeable about everything that I required for my tiny basement. They were able to realize all of my ideas, needs and plans for maximizing the space available and providing a detailed blueprint before the work began. The final product was beyond my expectations and I have received endless compliments about how amazing the end result looks like. The exposed painted ceiling with crown moulding was the biggest hit! Best part of working with Matrix is that the entire team is readily available and accesible via phone or text. The project went a little longer than promised and I did have to stay on top of the schedule but I highly recomend them and love my final outcome.
Thank you for your business!
Working with Matrix Basement Solutions was an amazing experience! They were precise and very knowledgeable about everything that I required for my tiny basement. They were able to realize all of my ideas, needs and plans for maximizing the space available and providing a detailed blueprint before the work began. The final product was beyond my expectations and I have received endless compliments about how amazing the end result looks like. The exposed painted ceiling with crown moulding was the biggest hit! Best part of working with Matrix is that the entire team is readily available and accesible via phone or text. The project went a little longer than promised and I did have to stay on top of the schedule but I highly recomend them and love my final outcome.
Thank you for your business!
Matrix was amazing!!! The job was done to perfection!!!
Thank you for your business and your project turned out great!
Matrix was amazing!!! The job was done to perfection!!!
Thank you for your business and your project turned out great!
Matrix was amazing!!! The job was done to perfection!!!
Thank you for your business and your project turned out great!
In April of 2013 I contracted through representative Joshua *** to have Matrix Basement Systems install their wall system and paid $2,000 to Matrix as a down payment.
In May of 2013 I added four vinyl replacement windows to the project and paid an additional down payment of $442.59 to Matrix (Total down payments = $2,442.59).
It was explained to me by Matrix that I had to clear out the entire basement to move forward and could take all the time I needed.
In March of 2014 my mother suffered a massive stroke, I informed Matrix of the situation and was informed back I could take all the time I needed to get through this life event, even if it took years.
I had many phone calls back and forth checking in with Matrix and have notes and voicemails where they did the same for me.
In June of 2018 I called Matrix to say the basement was cleared and ready for the installation. Matt *** was sent out to verify measurements as a replacement to Joshua *** who had been let go from the company.
Matt was very exited to get things going as he verified measurements and appeared to be taking down a lot of notes.
Matt then informed me that Matrix no longer uses a wall system to finish basements and their new method would cost $15,465.00 (without the windows) vs. the original $8,412.36 (plus $4,425.93 for the addition of windows) quoted to me. Matt handed me a fresh contract and left me in shock not offering any further discussion.
I attempted to contact Matrix by phone, email and priority mail with delivery confirmation. I did not receive any response to email or physical mailing and when I called multiple times I was put into company voicemail by a receptionist and never had my calls returned.
This client has not tried reaching our office recently, this simply is not true. If it is, I would like some evidence to the contrary in writing (a call log showing numbers dialed and dates and time so I can investigate how that would be possible, things do not fall through the cracks like this at Matrix). When he called to re-start his engagement with Matrix, we had to requote the project as so many years had passed that our material and labor costs and estimate was no longer valid. It is very rare that someone contracts with Matrix, cancels past rescission and then years later re-surfaces to talk about moving forward with a project. From our viewpoint we were not jump starting a valid contract, we were starting all over again. The original deposit that we have on hand, mentioned in this complaint, did not and has not covered the costs we have incurred to date in terms of man hours, plans drawn and other action taken on what was a previously aborted contract by the buyer.
Matrix is willing and ready to work with the customer in an amicable way to resolve this, however it has to be on mutual terms. I am not sure how the Revdex.com can help here we just need to talk to the client about this to work it out.
Matt will call you. It was our understanding you were removing the complaint and then we would issue a refund. I will have matt follow up.
Complaint: ***
I am rejecting this response because:
Matt, the representative from Matrix and myself have tentative plans to meet tomorrow evening to resolve everything equitably. We have corresponded and agree this situation should not needlessly linger on anymore.
Sincerely,
Thomas
In April of 2013 I contracted through representative Joshua *** to have Matrix Basement Systems install their wall system and paid $2,000 to Matrix as a down payment.
In May of 2013 I added four vinyl replacement windows to the project and paid an additional down payment of $442.59 to Matrix (Total down payments = $2,442.59).
It was explained to me by Matrix that I had to clear out the entire basement to move forward and could take all the time I needed.
In March of 2014 my mother suffered a massive stroke, I informed Matrix of the situation and was informed back I could take all the time I needed to get through this life event, even if it took years.
I had many phone calls back and forth checking in with Matrix and have notes and voicemails where they did the same for me.
In June of 2018 I called Matrix to say the basement was cleared and ready for the installation. Matt *** was sent out to verify measurements as a replacement to Joshua *** who had been let go from the company.
Matt was very exited to get things going as he verified measurements and appeared to be taking down a lot of notes.
Matt then informed me that Matrix no longer uses a wall system to finish basements and their new method would cost $15,465.00 (without the windows) vs. the original $8,412.36 (plus $4,425.93 for the addition of windows) quoted to me. Matt handed me a fresh contract and left me in shock not offering any further discussion.
I attempted to contact Matrix by phone, email and priority mail with delivery confirmation. I did not receive any response to email or physical mailing and when I called multiple times I was put into company voicemail by a receptionist and never had my calls returned.
This client has not tried reaching our office recently, this simply is not true. If it is, I would like some evidence to the contrary in writing (a call log showing numbers dialed and dates and time so I can investigate how that would be possible, things do not fall through the cracks like this at Matrix). When he called to re-start his engagement with Matrix, we had to requote the project as so many years had passed that our material and labor costs and estimate was no longer valid. It is very rare that someone contracts with Matrix, cancels past rescission and then years later re-surfaces to talk about moving forward with a project. From our viewpoint we were not jump starting a valid contract, we were starting all over again. The original deposit that we have on hand, mentioned in this complaint, did not and has not covered the costs we have incurred to date in terms of man hours, plans drawn and other action taken on what was a previously aborted contract by the buyer.
Matrix is willing and ready to work with the customer in an amicable way to resolve this, however it has to be on mutual terms. I am not sure how the Revdex.com can help here we just need to talk to the client about this to work it out.
Matt will call you. It was our understanding you were removing the complaint and then we would issue a refund. I will have matt follow up.
Complaint: ***
I am rejecting this response because:
Matt, the representative from Matrix and myself have tentative plans to meet tomorrow evening to resolve everything equitably. We have corresponded and agree this situation should not needlessly linger on anymore.
Sincerely,
Thomas
In April of 2013 I contracted through representative Joshua *** to have Matrix Basement Systems install their wall system and paid $2,000 to Matrix as a down payment.
In May of 2013 I added four vinyl replacement windows to the project and paid an additional down payment of $442.59 to Matrix (Total down payments = $2,442.59).
It was explained to me by Matrix that I had to clear out the entire basement to move forward and could take all the time I needed.
In March of 2014 my mother suffered a massive stroke, I informed Matrix of the situation and was informed back I could take all the time I needed to get through this life event, even if it took years.
I had many phone calls back and forth checking in with Matrix and have notes and voicemails where they did the same for me.
In June of 2018 I called Matrix to say the basement was cleared and ready for the installation. Matt *** was sent out to verify measurements as a replacement to Joshua *** who had been let go from the company.
Matt was very exited to get things going as he verified measurements and appeared to be taking down a lot of notes.
Matt then informed me that Matrix no longer uses a wall system to finish basements and their new method would cost $15,465.00 (without the windows) vs. the original $8,412.36 (plus $4,425.93 for the addition of windows) quoted to me. Matt handed me a fresh contract and left me in shock not offering any further discussion.
I attempted to contact Matrix by phone, email and priority mail with delivery confirmation. I did not receive any response to email or physical mailing and when I called multiple times I was put into company voicemail by a receptionist and never had my calls returned.
This client has not tried reaching our office recently, this simply is not true. If it is, I would like some evidence to the contrary in writing (a call log showing numbers dialed and dates and time so I can investigate how that would be possible, things do not fall through the cracks like this at Matrix). When he called to re-start his engagement with Matrix, we had to requote the project as so many years had passed that our material and labor costs and estimate was no longer valid. It is very rare that someone contracts with Matrix, cancels past rescission and then years later re-surfaces to talk about moving forward with a project. From our viewpoint we were not jump starting a valid contract, we were starting all over again. The original deposit that we have on hand, mentioned in this complaint, did not and has not covered the costs we have incurred to date in terms of man hours, plans drawn and other action taken on what was a previously aborted contract by the buyer.
Matrix is willing and ready to work with the customer in an amicable way to resolve this, however it has to be on mutual terms. I am not sure how the Revdex.com can help here we just need to talk to the client about this to work it out.
Matt will call you. It was our understanding you were removing the complaint and then we would issue a refund. I will have matt follow up.
Complaint: ***
I am rejecting this response because:
Matt, the representative from Matrix and myself have tentative plans to meet tomorrow evening to resolve everything equitably. We have corresponded and agree this situation should not needlessly linger on anymore.
Sincerely,
Thomas
Highly recommended, great service, knowledgeable workers and sales crew that are very accommodating to your needs! Basement project was done on time with few delays or issues. The project would have gone no where if not for the qualified expertise, professionalism, and motivation of Jay ***. Ben and Rudy did a great job of framing out the basement, as Anthony Jarka kept the project on track and running professionally. Victorian Designs Painting did an excellent job on the paint as did Frank and his crew with the electrical. All in all, great experience and highly recommended! Thanks Matrix!
Highly recommended, great service, knowledgeable workers and sales crew that are very accommodating to your needs! Basement project was done on time with few delays or issues. The project would have gone no where if not for the qualified expertise, professionalism, and motivation of Jay ***. Ben and Rudy did a great job of framing out the basement, as Anthony Jarka kept the project on track and running professionally. Victorian Designs Painting did an excellent job on the paint as did Frank and his crew with the electrical. All in all, great experience and highly recommended! Thanks Matrix!
Highly recommended, great service, knowledgeable workers and sales crew that are very accommodating to your needs! Basement project was done on time with few delays or issues. The project would have gone no where if not for the qualified expertise, professionalism, and motivation of Jay ***. Ben and Rudy did a great job of framing out the basement, as Anthony Jarka kept the project on track and running professionally. Victorian Designs Painting did an excellent job on the paint as did Frank and his crew with the electrical. All in all, great experience and highly recommended! Thanks Matrix!
Quick, Friendly and Fantastic
Quality of work was top notch. Oscar and Romero team were very professional and accommodating. Watched the process from start to finish - it looks fantastic and we can’t wait to use our new space!
Quick, Friendly and Fantastic
Quality of work was top notch. Oscar and Romero team were very professional and accommodating. Watched the process from start to finish - it looks fantastic and we can’t wait to use our new space!