MCI, Inc.

April 15, Dear ***,This letter is in response to the above referenced complaint you filed against MCI disputing charges of $invoiced to you on January 24, for a call placed from your telephone number ###-###-####You report you do not have, nor have ever used
MCI for any servicesYou report you have *** *** for all telephone service and your attempts to resolve the issue directly with MCI were not resolved to your satisfactionThe following provides information from MCl's research and actions taken to address your concern.MCl's records confirm that the $charges in question were for a direct dialed call placed from telephone number ###-###-#### to telephone number ###-###-#### for minutes on November 15, MCI does not have telephone number ###-###-#### active on an account in our billing system, so the call was billed at MCl's tariff rates for non-subscribed traffic on our networkThis rate is much higher than the rates available to subscribed MCI customers with an active accountDue to MCI does not have a third-party billing agreement with your local telephone provider, *** ***, the MCI charges were billed directly to you via a billing vendor located in ***, FloridaThe Customer Service number on the invoice is ###-###-#### routes to the billing vendorMCI applied a toll block on your telephone number ###-###-#### effective December 17, and the block remains in place at this time.I called ###-###-#### and spoke with *** todayI explained to her that every call that is placed from your home telephone goes is first connected to your local telephone company's local switchIf the call is a toll call, the call is than routed to the long distance carrier's long distance switch for connection to the local telephone company's local switch that services the terminating telephone number for delivery to the service address of the terminating telephoneIf *** *** is your chosen local and long distance telephone provider, than a direct dialed call from your telephone should be handled entirely by *** *** to "handoff' to the local telephone company for delivery to the terminating telephone numberTherefore, MCI has no information on how the direct dialed call placed on November 15, was delivered to MCl's network and that question needs to be directed to *** *** for research and resolution.Due to it appears you did not intend for the call in question to be routed to MCI for processing, MCI has removed the $charges as a one-*** courtesyYou will not be responsible for payment of the $invoice billed January 24,MCl's actions to apply the toll block on your telephone number ###-###-#### should also prevent any additional misrouted calls from being processed via our network. If you have any questions regarding this letter, you may reach me at ###-###-#### Monday through Friday between 8:00AM and 4:00PM Central Time.Sincerely,

April 15,
*** ***
*** *** *** ** *
*** *** ** ***
Case Number: ***
Dear *** ***,
This letter is in
response to the complaint filed with the Revdex.comAccording to
your complaint, the credit bureaus are reporting an outstanding balance with
MCIYou state you have not had MCI service since 2003-but when you
contacted MCI you were told the charges are from 2006-You’re requesting MCI
mail information to you regarding these charges and remove the information from
the credit bureaus
Unfortunately, MCI
was not provided with enough information to thoroughly research this matterI
will need the MCI account number(s) listed in the credit report, former
addresses, and your middle initialI was unable to locate information with
your name and address provided in the complaintI tried to contact you on
April 8, but I was only able to leave a messagePlease contact me at
###-###-####, extension *** so that I may research this matter further
Sincerely,
Brandi Stiffin
MCI Agency Relations
cc: RevDex.com

Mci evidently uses India for its customer service representativesThis resulted in extreme difficulty reporting a buried telephone cable which had been cut No one seemed to understand --"the buried telephone cable has been cut It happened in front of my neighborsThere are orange cones marking the site." four days after initial report (when I called using neighbors phone to check status of repair request) I went through this all again I certainly hope someone comes to repair the exposed cable(Note: My neighbor told me the contractors, working for the town, who cut the cable had reported the cut but I've no idea if this is true)
I looked online and on my bill but found no number for reporting down or cut lines

October 21, Dear *** ***:This is in
response to a complaint you filed with the Revdex.com regarding a
dispute with MCI. Your complaint
indicates you switched services to *** *** from *** and
received a letter that calls were being routed
to MCIMCI records
indicate MCI billed you for two direct dialed calls on September and
September 26, MCI’s research found that the disputed calls were directed
to the MCI network as billable traffic for your telephone number. MCI sent no orders to switch your long distance service to MCI MCI placed a long distance block on your
telephone line on October 7, 2014, to prevent future calls from being carried
over the MCI network In order to
confirm your long distance carrier of choice, please dial ###-###-#### from
your home telephone number If your
service is not connected to your chosen carrier, please contact your local
telephone company directly to have your service switched to your carrier of
choice It is your local telephone
company who is responsible for routing your long distance and local toll calls
to your carrier of choice. Depending on
who your local carrier was on the dates the MCI calls were made will determine
who routed the calls to MCI.Thank you for allowing MCI the
opportunity to address this matter. If
you have any further questions please contact me at ###-###-####.Sincerely,Wendy EMCI Agency Relations

**
***,
Roman">
Attached
are the e-mails I exchanged with *** *** regarding his complaint
filed with your office regarding disputed Telecom*USA charges of $billed
to his brother's local telephone billI also spoke with *** on 5/5/
to review the information in our e-mails
In
summary, *** is disputing $Telecom*USA charges billed to his
brother's telephone number ###-###-#### on his *** invoiceHe provided
the following information for his brother: ** *** ***, *** * *** *** *** ** ***, OH ***The $Telecom*USA charges appeared on the 4/1/
*** invoice for account ###-###-####-*** and have been paid in fullI
verified the $was for four collect calls to telephone number ###-###-####
on 3/26/
Telecom*USA
is a fully owned subsidiary of MCIMCI has a third-party billing agreement in
place with ***Part of the agreement includes a "LEC Recourse"
option where *** can remove disputed Telecom*USA charges from their
account and send them back to Telecom*USA uncollectedTelecom*USA has the
right to bill the returned charges directly to the consumer, but in most case
will not and would not in this caseDue to *** verified he had already
paid *** the full amount billed including the Telecom*USA charges, as a
courtesy and in an attempt to resolve this issue, I agreed to submit a Credit Memo to *** to apply a credit for
$and explained that process may take up to days to post at ***
I
explained to *** that I have record of more collect calls via
Telecom*USA to ###-###-#### between 3/28/to 4/3/that will most likely
appear on the *** invoice dated 5/1/14.
I advised he contact *** and request they remove the disputed
charges via the LEC Recourse option available to them as that is much quicker
process than MCI sending a credit adjustment to ***.
Today,
prior to responding to your office, I placed a test call to ###-###-#### by
dialing 1-Call *** (###-###-####).
I confirmed there was no restriction on placing a collect call to
###-###-#### via ***. I advised **
*** to contact *** and verify they applied the collect/third party
block on the line due to he claimed he requested that via *** on 4/14/
Sincerely,
*** ***
MCI Agency Relations###-###-####

*** ***,
I was unable to submit this response via the Revdex.com website has the case does not have the "respond to complaint" activated.
My office forwarded the FTC Identity Theft Affidavit provided by *** *** via the Revdex.com rebuttal process. The documentation was forwarded to our Recovery Operations Department for review. The documentation is not considered as valid proof of customer’s residency. Without the previously requested documentation (proof of residency during service period December 20, and November 3, 2008) in the letter dated May 30, sent directly to *** ***, MCI is unable to honor his desired action of clearing the balance or removing the account from his credit report.
Sincerely,*** ***MCI Agency Relations
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have questions about this resolution. Today, 5/9/I received the bill from Telecom*USA from *** regarding the seven additional phone callsThe seven calls claimed to be made by my brother for a total of thirty-nine minutes on 3-28-14, 3-30-14, 4-01-14, and 4-03-for $When I tried to contact Telecom*USA directly last week to stop/cancel ANY accounts created in my brother's name with the only contact number I could find, ###-###-####, it went straight to *** *** MCI Agency Relations*** did inform me of the seven calls showing on the bill last week. I am scared if the "recourse" goes thru Telecom*USA will keep trying to bill ** *** *** since I assume Telecom*USA has more assents to fund suing an individual** *** *** and I are concerned about Telecom*USA's practicesHow many others have been missed billed like this? What will it take to make sure this does not happened to anyone else? I spoke again with *** this afternoonI confirmed a collect call/third party/ *** *** this afternoon by 5pm est./4pm cstfor ** *** *** at phone ####-###-####I have the confirmation #/order #
Regards,
*** ***

December 2, Dear *** ***:This letter is in response to a complaint filed with the Revdex.com regarding a dispute with MCI. In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service. You are
requesting a refund for all payments
you made to MCI.MCI did not send any orders to switch your
long distance service. MCI account ***
was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####. MCI installed account *** for billing
purposes. MCI records indicate you contacted MCI on February
11, requesting a way to avoid paying the Paper Billing Fee. MCI informed you of our EasyPay with e-Alert option. On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments.
You provided MCI your credit card information so the account would be
automatically paid each month with it.
At no time did MCI inform you that having long distance service was a
requirement. On November 11, 2015, you called to cancel
the account. You were informed there
would be a final bill and if service was not switched away from MCI after
days, you could receive higher rates and surcharges. You were then transferred to a cancel voice
response unit that informed you:By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal service and additional telephone
numbersThis cancelation will have no effect on the services provided to you
by your local telephone company
When canceling your MCI account, please
be aware if you've not established service with another carrier, you may
receive higher rates and surcharges on any calls carried by MCI or you may
be without long distance service
Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan feeIf you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial ratesSixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone numberThe block will expire days from the date your MCI
account is cancelledIf you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges
Press to confirm your authorization to
cancel your MCI billing account
MCI records indicate long distance service
still has not been switched away from MCIPlease contact your local telephone
company to switch away from MCI. The
only thing MCI can do is cancel a customer’s account number; which in effect
only cancels the calling plan. A
telephone number cannot be disconnected from the MCI network unless it is
switched away via an order placed through or by the local phone company. To summarize, MCI did not place any orders to
switch your long distance service to MCI.
MCI did not inform you it was a required service. You contacted MCI in to change your
payment option and provided MCI your credit card information. You contacted MCI to cancel the account on
November 11, and the account was canceled that dayYou were informed to
call your local telephone company to switch the long distance service away from
MCI. Records indicate the service has
not been switched away. MCI records
indicate there was no error on behalf of MCI; therefore, no refund is
warrantedThank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,
Wendy E***
MCI Agency Relations
###-###-####

October 28, Dear *** ***:This is in
response to a complaint you filed with the Revdex.com regarding a
dispute with MCI. You are disputing
MCI’s response to your original complaint, which indicates you switched
services to *** *** from *** and received a letter that
calls were being routed to MCIMCI’s information
has not changed.MCI records
indicate MCI billed you for two direct dialed calls on September and September
26, MCI’s
research found that the disputed calls were directed to the MCI network as
billable traffic for your telephone number. MCI sent no
orders to switch your long distance service to MCI MCI placed a long distance block on your
telephone line on October 7, 2014, to prevent future calls from being carried
over the MCI network In order to
confirm your long distance carrier of choice, please dial ###-###-#### from
your home telephone number If
###-###-#### doesn’t work, you will need to talk to your local telephone
company. If your service is not
connected to your chosen carrier, please contact your local telephone company
directly to have your service switched to your carrier of choice It is your local telephone company who is responsible
for routing your long distance and local toll calls to your carrier of
choice. Calls were routed over the MCI
network on September and September 26, by your local telephone company
at that time. The charges billed by MCI
are valid.Thank you for allowing MCI the
opportunity to address this matter. If
you have any further questions please contact me at ###-###-####.Sincerely,Wendy EMCI Agency Relations

This complaint was sent to *** and not Verizon; however there is a website the customer may go to regarding the settlement
https://www.verizonthirdpartybillingsettlement.com/***
Regards,
Brandi S*** *** Agency Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Thank you Revdex.com and MCI that fair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***,
This is in response to the complaint you filed with the Revdex.com regarding information provided to you when you switched to MCIIn your complaint, you indicate that you signed up for MCI’s Life Line service but received information that you would not be billed at the
Life Line ratesIn addition, you dispute a $monthly charge for long distance service
MCI, like all other local service providers in the state of California, can’t add the Life Line benefit to a local telephone account until it has been approved by the State of CaliforniaWhen you initially signed up for MCI service, the MCI Representative with whom you spoke informed you that the local calling plan fee would be $(plus taxes and surcharges) after the application for the Life Line benefit was approved
In the meantime, your MCI account was established with one of our Life Line eligible calling plans, Neighborhood StandardThis calling plan requires that the telephone line be subscribed to MCI for local, local toll, and long distance servicesOnce the order to switch your service to MCI completed, the “Welcome Packet” was mailed to you based on the services that were active on your account, not based on the approval of the Life Line benefit, which was still pending
As your account remains active on the MCI network, I again requested that the California Life Line application be mailed to youYou should receive the application in a pink envelope within seven to ten daysPlease complete the application and return it to the California Life Line administrator for processingOnce approved, the administrator will provide an approval date that should correspond with your switch to MCI services and a retroactive credit will be issued to your account for any charges billed at non-Life Line rates back to the approval dateIf you do not receive the application, please contact the California Life Line administrator at ###-###-####
MCI does not bill any monthly minimum usage fee to customers who are approved for the Life Line benefit
Thank you for allowing MCI to address your concernsPlease feel free to contact me if I can provide any further information
Sincerely,
Rick G***
MCI Agency Relations
###-###-####
###-###-####, x***

November 5,
*** ***
*** * *** ** *** *** ** ***
Reference: Case ***
Dear *** ***,
This letter is in response to the complaint filed with the Revdex.com concerning a call you received on September 17, by a caller identifying themselves
as MCI WorldCom CommunicationsThe caller asked for you by name and then asked you to state your nameYou are concerned this call was meant to switch your service
MCI has not identified as MCI WorldCom since April 12, MCI records do not show any calls were made from our company to your phone number on September 17, nor does MCI make any outbound sales callsI tried to contact you November 3, and November 4, but I was unable to speak to youI did leave a message with my phone number to call if you have any questions
If I may be of further assistance, please contact me at *** extension ***
Sincerely,
Brandi S*** MCI Agency Relations
cc: Revdex.com

July 16, 2014Dear ***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI. You indicate you called to cancel service on January 28, You were informed your new carrier had to cancel the service and MCIcharged
you for two additional monthsMCI records indicate the first call MCI received requesting to cancel the account was on February 28, 2014. Joanne *** contacted MCI to request the cancellation. She indicated she switched service to *** with the same telephone number. When a number is switched from one carrier to another, there is usually an electronic notification sent to the old telephone carrier to indicate service had been switched away, and on what date. If MCI were to disconnect the linebeforehand, there would be no line to switch. This is why the MCI representative informed *** the line wouldremain active until the switch occurred MCI received notification the switch took place on March 7, 2014. MCI recordsindicate the last local call made through the MCI network was made on February 25, 2014. MCI issued a credit of $19.31to back bill to that date, as a courtesy, even though all charges billed were valid. The $balance on theaccount is valid and no further credit will be issued Thank you for allowing MCI the opportunity to address this matter. If you have any further questions please contact me at ###-###-####Sincerely,

Below is MCI’s response to the most recent rebuttal received from *** ***In her response, *** *** states that she wants MCI to credit all charges she was billed as she was not informed that there was a fee for switching to MCI
To clarify, MCI bills no fees for switching any services to our networkTelephone number ###-###-#### was switched to the MCI network on January 21, On February 18, 2015, MCI mailed the initial invoice for *** ***’s account and, since the California Life Line approval process had not completed, she was billed at the MCI basic plan fee rate
MCI received electronic notification that the service for ###-###-#### was switched to a different carrier with an effective date of February 18, As a result, *** ***’s MCI account was canceled
As a courtesy, I adjusted the charges billed to *** *** to reflect the Life Line benefit rateI issued a credit to her account for $(plus taxes and surcharges)No additional adjustments are warranted for her MCI usage through February 17, *** *** will receive one final invoice from MCI for service provided on February 18, I will remove any new charges billed on her March 18th invoice so *** *** need only pay the “Balance Forward” as shown on the March 18, invoice to close her account with a $balance
Sincerely,
Rick G***
MCI Agency Relations
###-###-####
###-###-####

September 18, Dear *** ***,This letter provides MCI’s response to the above referenced complaint you filed with the Revdex.com regarding the loss of telephone services for telephone number ###-###-#### in February The following provides information from MCI’s records associated
with telephone number ###-###-####.MCI offers local telephone service in your area via a wholesale agreement with *** as MCI does not own any local service telephone lines in that areaThis wholesale agreement allows MCI to migrate existing telephone services as long as the line is active on ***’s networkMCI may also install new telephone service via this agreementMCI submits all service orders to *** for completion and also utilizes *** Repair services for any problems with the service on the lines connected to the Network Interface Device (NID)Any service issues related to problems with the wiring on the consumer’s side of the NID is the consumer’s responsibilityMCI does offer an optional Wire Solution Protection plan for any repair issues associated with for the customer’s inside wiring or the consumer may hire their own private vendor to complete repairMCI established account *** with local and long distance services for telephone number ###-###-#### on December 20, via our wholesale agreement with ***On January 9, 2014, MCI received a call from you indicating you had no dial tone on telephone number ###-###-####MCI opened a repair ticket with *** Repair (***) and received a commitment of January 10, by 7:00pmOn January 11, 2014, you contacted MCI for status of the repair ticket as you still had no dial toneMCI contacted *** Repair and we were informed at that time that an order to disconnect the service had been processedMCI received a Line Loss Notice from *** on January 10, indicating the service was removed from MCI and MCI deactivated the billing on account ***MCI deactivated the long distance and entire account on January 20, MCI has no record of requesting disconnection of the service to telephone number ###-###-#### and account *** had the Direct Debit payment option active so there were no past due balance issuesOn January 13, 2014, per the request of your wife, MCI submitted an order to *** to reactivate the local and long distance services for telephone number ###-###-#### via our wholesale agreement*** completed that order on January 17, Due to system issues, MCI was not able to reactivate the Neighborhood Unlimited calling plan until February 7, This resulted in the February 22, invoice billing charges between January and February 6, at the MCI Neighborhood Local Basic Service Plus plan fees and rates (toll calls billed at per minute rates) and charges between February and February 21, to bill at the Neighborhood Unlimited plan fee/rates (unlimited domestic toll calling)MCI sent adjustments to your bank totaling $($on 2/5/for no dial tone credit; $on 4/17/for initial re-rate adjustment for toll calls on the 2/22/invoice; $on 5/20/for additional credit for re-rate adjustment of the 2/22/invoice)

*** ***,
MCI resolved this issue via telephone contact with *** *** on 9/8/MCI applied a credit for $to clear charges billed under commercial account *** on MCI Direct Remit invoices dated 7/19/($19.56) and 8/19/($32.19)The charges consisted of the Monthly
Minimum Usage Fee associated with MCI’s Basic Commercial Dial One accounts plus taxes and surcharges
MCI established account *** with long distance services for telephone numbers ###-###-#### and ###-###-#### per receipt of an electronic CARE record from the local telephone company indicating that MCI carrier code was assigned to the lines effective 6/30/when the local service was establishedTest calls place to ###-###-#### and ###-###-#### connect to a recording that you have reached *** *** Insurance and to enter the five digit extension of the person you are trying to reach
*** *** verified she is an *** *** agent and that they do provide her with telephone servicesShe had three lines (###-###-####, ###-###-#### and ###-###-####) with *** as the local provider and MCI as the long distance carrier through 6/27/She called *** to cancel the service for all three lines and after *** *** Insurance established VoIP service for her main line ###-###-####I verified that MCI Enterprise business account *** was deactivated 6/27/
In summary, it appears telephone numbers ###-###-#### and ###-###-#### belong to *** *** Insurance and the changes the company made with *** ***’s services on 6/27/caused a CARE transaction record to be sent to MCI which created account ***MCI canceled the account and credited the monthly fees billed while it was active to resolve the bills sent directly to *** ***She will contact her *** *** Headquarters and ensure they have correctly established her new VoIP services as well
Sincerely,
Dave A***
MCI Agency Relations
###-###-####

The following information represents actions taken for the complaint you filled on behave of *** *** HospitalYou state you have been trying to reach your account rep however, no one is returning your calls
You would like to add some additional services to your account. Account *** is voice over internet protocol (VoIP) At the time of install your rep was Jessica B***; in January it was reassigned to Michael M*** I reached out to MrM***, he has been in contacted with you and he is currently waiting for you to provide additional information for the services you are requesting to add to your account *** Business is closing this complaint; you are working with your account rep: Michael M*** However, I will continue to monitor the account until your request is completed. Thank you for allowing me to research thisI can be reached at ###-###-####, if you have any other questions regarding this issue. Sincerely,Agency Relations cc: Revdex.com

March 5,
*** ***
*** * *** ***
Chicago, IL
Reference: Case ***
Dear *** ***,
This letter is in response to the complaint filed with the Revdex.comAccording to your complaint you have a repair issue and lose wiresYou are
requesting MCI complete the repairs immediately
MCI records show on February 12, the inside wiring technician checked your phone jacks in the homeThe technician found the jacks and wiring was old and corroded and some inside wiring was dangling and unconnected from the ceilingThe technician advised you re-wiring, a new phone line, and phone line splitter would be neededThe technician tentatively scheduled a new visit on Saturday, February 14, or next Tuesday, February 17, to perform the workThe technician indicated you were fine with this plan.On February 17, 2015, the technician arrived and retested the wiringThe technician confirmed the wiring was bad, dry rotted, and brittleThe technician indicated all the wiring would need to be replacedThe technician removed a tangled heap of wiring and was able to wire up the phone line splitter boxThe technician indicated the job would require additional time and would need to reschedule for Friday morning
On February 20, 2015, the technician stopped by and checked the wiring and the run route of the existing wiringThe technician reportedly removed some of the ceiling panels and each was full of spider webs and decayed chalk debris from rotted panelsThe technician indicates someone advised the technician the basement had flooded at one time and there was water damage which in turn caused the decay and mold smellThe technician states this environment could potentially be a health hazardThe technician states you may need a professional cleaning before additional work can be completedWhile the conditions were potentially hazardous the technician states he was able to run a cable from the phone junction box in the basement to the working phone in the kitchenThe technician reported cabling from junction box was installed from the main point of entry alongside the wall paneling, to the side of stairs or perpendicular to the end-side of stairs not parallel to the stairsNo cables were exposed on the stairs at allNext the technician ran the cable alongside the kitchen pantry, cables not exposed, secured to the wall up into the air about feet then down terminating the cable along the baseboard to the newly installed jack near the kitchen table
On March 3, a different technician went to your homeThe technician reported you would not allow him to take pictures before he started working but he was able to take some prior to leavingThe technician reported running new phone lines on the outside of the home and you were satisfied with the work
In conclusion, MCI made every effort to restore service to the inside of your homePlease note the inside wiring insurance does not provide repair for problems which arose from acts of nature, such as floods, lightening, wind storms, and earthquakesThe inside wiring technician reported the basement incurred some flooding and as a result led to the rotted and decayed wiringThese types of repairs would not normally be completed by MCI but an electrician of your choosingI’ve tried to reach you by phone on March 3, and again on March 4, but I was unable to speak to youI did briefly speak to your daughter who confirmed the line was working
If I may be of further assistance, please contact me at ###-###-####, extension ***
Sincerely,
Brandi S***
MCI Agency Relations
cc: Revdex.com