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Dear *** ***,
This letter is in response to the complaint *** *** filed with the Revdex.comAccording to her complaint, she was contacted by someone who identified themselves as “David, from MCI.” *** *** stated the agent was rude to her and then hung up*** ***
wanted to report this behavior
I contacted *** *** regarding this complaint and she provided me the number the call was placed toI conducted a call search on phone number ###-###-#### and ###-###-#### and did not find any calls made to either phone number on October 29, MCI also does not have record of either phone number being on any deactivated account(s) or any account(s) that have been sent to collectionsI can only surmise that the person was calling from another company or “spoofing” an MCI numberI contacted *** *** again and explained my findings and she thanked me for taking the time to research this matter
If I may be of further assistance, please contact me at ###-###-####, extension ***
Sincerely,
Brandi S***
MCI Agency Relations

March
13,
***
***
*** *** **
*** ** ***
Reference: Case Number ***
Dear ***,
This letter is in response to the complaint filed with the RevDex.comAccording to your complaint, you are being charged by
*** for collect callsYou state you no longer own the phone number the
charges are being billed to and request the charges removed
I attempted to contact you via email on Monday, March 10, 2014;
however I have not received a responseIn order to research this matter
further I will need the phone number the charges were billed toI may be
reached by phone at ###-###-####, Monday through Friday 8:00AM to 4:00PM
Sincerely,
*** ***
MCI Agency Relations

This is in response to the complaint filed with the Revdex.com by Linda L***In her complaint, *** *** indicates that she has attempted to cancel her MCI account since April because her services are provided by ***
MCI account number *** was originally
established on September 10, 1998, for long distance and local toll servicesAt that time, *** ***’s local service provider was *** and it remained *** until the local exchange services in the state of Illinois were sold to ***At no time has MCI provided or billed *** *** for local service
MCI has no record of any request to cancel *** ***’s account until an email sent to MCI’s e-Customer Service on July 10, MCI sent a response email to *** *** offering a review of her account to resolve her dispute or to confirm her decision to cancel by responding to the emailThe email further advised her that she would need to contact her local service provider in order to switch her long distance and local toll services away from the MCI networkThere is no record of any response to this emailIn addition, MCI has received no notification from *** that her services have been switched away from the MCI network
I reviewed the *** customer service record for telephone number ***’s records reflect that *** ***’s telephone line remains subscribed to the MCI network for long distance and local toll services through today’s dateAs such, all charges billed to *** *** are valid
Despite the validity of the charges, I issued a credit to her account for $90.52, in the interest of resolutionThis credit closes *** ***’s account with a $balanceAlthough her MCI billing account has been canceled, her services remain active on the MCI network*** *** needs to contact *** to have her long distance and local toll services switched to another provider in order to ensure that she incurs no future MCI charges
Thank you for allowing MCI the opportunity to address *** ***’s concern
Sincerely,
Rick G*** MCI Agency Relations
###-###-####
###-###-####

April 17, Dear *** ***:This is in
response to a complaint you filed with the Revdex.com regarding a
dispute with MCI. You indicate you were
billed for a call by MCI when you have Time WarnerMCI records
indicate MCI billed you for a direct
dialed call made on February 16, from
telephone number ###-###-#### MCI’s research found that the disputed call was directed to
the MCI network as billable traffic for your telephone number. MCI sent no orders to switch your long distance service to MCI MCI placed a long distance block on your
telephone line to prevent future calls from being carried over the MCI network
As a courtesy, a credit of $was
issued to zero out the charges.Thank you for allowing MCI the
opportunity to address this matter. If
you have any further questions please contact me at ###-###-####.Sincerely,

*** ***,
I spoke with *** *** today at CBR# ###-###-####We discussed his complaint and MCI's research and I sent the attached letter to him as wellPlease note, he has been given information on what documentation is required for MCI to remove credit reporting for account ***
from his credit report
Sincerely,
*** ***
MCI Agency Relations
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. MsW*** has been very helpful in resolving this issue
Regards,
*** ***

April 8, 2014Dear *** ***:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI. You indicate you previously requested a contract showing you were with MCI. You dispute a bill you received from MCI recently
MCI records indicate you had a previous MCI account, ***. Applicable law only requires carriers to retain a copy of the verification for the installation of an account for two years The installation for this account took place more than two years ago On February 25, 2009, *** Jenkins called to cancel the account. She was informed if the long distance service was not switched away; youwould lose service or receive higher rates and surcharges with additional invoices She was informed she needed to contact the local telephone company to switch the service away from MCI. In order to confirm your long distance carrier on your telephone number, please dial ###-###-#### from your telephone number. You should receive an automated message stating the company that is providing your long distance service. If your service is not connected to your chosen carrier, please contact your local telephone company directly to have your service switched to your carrier of choice. It is your local telephone company who is responsible for directing traffic to your chosen carrier of choiceMCI records indicate MCI billed you for a direct dialed call made on December 14, MCI’s research found that the disputed call was directed to the MCI network as billable traffic for your telephone number. The bill is valid and no credit will be issued. MCI sent no orders to switch your long distance service to MCI MCI placed a long distance block on your telephone line to prevent future calls from beingcarried over the MCI network Thank you for allowing MCI the opportunity to address this matter. If you have any further questions please contact me at ###-###-####Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Hi Revdex.com,I am writing albeit late -- due to several personal trips this month, I am late in getting back to respond to the Revdex.com requests for response.I have checked and seen that the company's response did indeed resolve the problem for us and wondered if the status of the case would be changed to reflect this.My apologies for being late to respond,***

I spoke with *** and according to the complaint she been trying to cancel account ***, she states the service never work, nor did she have the authorization to agree to update the services, and was requesting
account cancelled and credited.
I found account *** was cancelled as of August 26, 2014. Once it bills again I will be able to issue any applicable credits that are needed
I sent her an email and she was satisfied with the resolution. This complaint will be closed however I will follow up with them once another invoice is generated
If you have any questions please contact me
Regards
Sandy W***
*** Business
Agency Relations
###-###-####
###-###-####
*** ***

[redacted],
This is in response to the complaint filed by ** Patrick
with the Revdex.com regarding a dispute with MCI
""> **[redacted] indicates he is unable to get a
cellular phone from [redacted] due to a past due balance on an MCI account that
was his father'sI contacted **[redacted] on July 7, He indicated he and
his father have the same name, but his father is now deceased. He lives at his father's old address part of
the time. When he went to get cellular
service with [redacted], the address brought up a past due balance on an
MCI accountMCI is a [redacted] company. I
issued a credit of $to remove the charges from his father's MCI
account. The account no longer shows a
balance; therefore, **[redacted] should be able to get wireless service with
[redacted] now. I provided **[redacted] my
name and number in case he runs into any issues in doing soThanks,
[redacted]
MCI Agency Relations
###-###-####
v

Dear [redacted],
Roman">
This letter is in response to the complaint filed by [redacted] states he was billed for two collect calls by Telecom*USA.
[redacted] states [redacted] advised him these calls are included in his
monthly package and upon calling [redacted] was told Telecom*USA is not a [redacted] company.
[redacted] requests Telecom*USA remove the charges.
Telecom*USA is a wholly owned subsidiary of MCI, a [redacted]
company. The two collect calls were routed through Telecom*USA and billed
independently from [redacted]’s local telephone bill. Telecom*USA does not have
a billing agreement with [redacted] and therefore billed the charges
separately. 
I contacted [redacted] today concerning the charges. I
explained collect calls are not part of her package. These charges were a
result of someone initiating collect calls and were routed over Telecom*USA. I further
explained why the charges billed independently from her local carrier and the
charges are legitimate.  [redacted]
advised me she would be sending a money order for the charges.
If I may be of further assistance, please contact me at
###-###-####, extension [redacted].
Sincerely,
Brandi S[redacted]
MCI Agency Relations

[redacted],
 
 [redacted] 's account is for voice over internet protocoal (VoIP). As result, Verizon Business is closeing this complaint.  However, we will continue to work with the complainant until this issue is fully resolved. ...

 
Regards
Sandy W[redacted]
Agency Relations
###-###-####
###-###-####

Dear [redacted],
Roman">
This letter is in response to the complaint [redacted]
filed with the Revdex.com. According to his complaint, he received
a bill for a phone number that has not belonged to him for 12 years. [redacted]
attempted to reach customer service but was only able to leave a message. [redacted] requests MCI credit the charges.
MCI records show direct dial long distance calls were being
made from ###-###-#### over the MCI network. If MCI does not have a billing
agreement with the local telephone carrier, attempts are made to identify the
billing name and address. The last record of billing name and address was
[redacted]. I spoke to [redacted] today concerning his complaint. I was able
to identify who the phone number belongs to and remove [redacted]’s name and
address from the billing. [redacted] will no longer be contacted concerning
these charges.
If I may be of further assistance, please contact me at ###-###-####,
extension [redacted].
Sincerely,
[redacted]
MCI Agency Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The phone number for the charges is ###-###-####. Pleas contact my sister [redacted] at ###-###-####. She will be handling all future corespondence for this complaint. She is also authorized to work with the bank as well. Please provide a confidential fax number and I will be happy to submitt a copy of the charges
Regards,
[redacted]

AWFUL COMPANY!
It is impossible to reach them, not by email, not by phone.
They DELIBERATELY evade contact.

July 21, 2014Dear **. [redacted]:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI.  You indicate your bill is approximately $60.00 per month, but from January 28, 2014 to February 28, 2014 you were billed $108.82. MCI records indicate your last payment of $75.98 covered the January 17, 2014 invoice.  Service for January 17, 2014 through February 25, 2014 totaled $108.82.  The February 17, 2014 invoice was $73.10 with a $1.11 late fee.  The March 17, 2014 invoice was $52.05 with a $1.09 late fee. This totals $127.35.  The April 17, 2014 was just a late fee of $0.78 for a total of $128.13.  A courtesy credit of $19.31 was issued, which leaves a balance of $108.82. Thank you for allowing MCI the opportunity to address this matter.  If you have any further questions please contact me at ###-###-####. Sincerely,

September
10, 2014
Dear
[redacted]:This is in response to a
complaint you filed with the Revdex.com regarding a dispute with Telecom*USA.  Your complaint indicates you received a bill
from Telecom*USA for a third party call you have no knowledge of....

Telecom*USA
is a subsidiary of MCI, a Verizon Company.Collect calls are billed based on the carrier the party calling
used, not the long distance company the called party has.  The disputed
calls were placed using Telecom*USA’s collect service.  In
order for Telecom*USA to charge a collect call, two things must happen.  First, someone must initiate a collect
call.  Second, someone must answer the
call and accept the charges from either a live or automated operator.  Collect calls are prefaced by a recorded
message which states approximately: “Hello, you have a collect call from” {the
caller is given three seconds to state his/her name}.  If a recipient chooses not to accept the call,
he/she may hang up and not be charged. To be billed for the call, the customer
must either say yes or select a number on a touch-tone telephone that
corresponds with a yes for approval.   Telecom*USA
records indicate two collect calls were accepted at telephone number ###-###-####.  Although Telecom*USA considers the charges
valid, as a courtesy, a credit of $25.61 was issued to zero out the charges
billed.  The bill for the second call
hasn’t been sent out yet, and has been suppressed so that you will not be
billed for it. Thank
you for allowing MCI the opportunity to address this matter.  If you have any further questions please
contact me at ###-###-####.Sincerely,Wendy EMCI
Agency Relations

Email sent to **. [redacted] on June 6, 2014 in resolution of this complaint.  
0in 0pt;" class="MsoNormal">From: [redacted] Sent: Friday, June 06, 2014 2:08 PMTo: '[redacted]'Subject: Revdex.com complaint [redacted]
 
Dear [redacted], 
I have researched your complaint regarding a settlement
agreement from [redacted] for [redacted].  I reached out to [redacted] who
provided details about the settlement agreement.  [redacted] acknowledges
that a credit is due and it is currently undergoing the approval process. 
The [redacted] team is providing updates for this settlement
agreement to [redacted] on a regular basis, including an update last Monday, June
2, 2014.  
Should you require additional information regarding this
credit or the process you may reach out to [redacted] directly at
###-###-####.  
Thank you for allowing me to research this complaint for
you.  This information is being provided to the Revdex.com in
response to complaint [redacted].  
Sincerely, 
[redacted]
Agency Relations
[redacted] Business
###-###-####

From: E[redacted], Wendy *<[redacted].com>Date: Wed, Dec 10, 2014 at 1:50 PMSubject: [redacted] - [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
[redacted],
 
I spoke to [redacted]. She said her father’s bank statement said 1-800-Collect took money from him.  She agreed to fax me the bank statement so I could view the charges and get our financial department involved. I received a letter from her yesterday.  It was not the actual bank statement, it was a letter from [redacted] regarding a claim opened with them regarding the charges.  It indicates Telecom had several $25.00 and $24.99 charges.  It looks like they may have been credited.  However, for me to research if these are MCI charges, I need the actual bank statement with the account number and actual charges on it.  I left a message letting Megan know.
 
Thank you for allowing MCI the opportunity to address this matter.  Please let me know if you have any questions.
 
Thanks,
Wendy E[redacted]
MCI Agency Relations
###-###-####

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Description: Telephone Communications, Telephone Service - Long Distance, Computers - Sys Designers & Consult, Telephone Communications

Address: Corporate Headquarters 22001 Loudoun County Pkwy, Ashburn, Virginia, United States, 20147

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