MCI, Inc.

Review: I called and cancelled our phone service on 1/28/14. MCI responded that our new phone service provider had to cancel. MCI has charged us for 2 months of service that it is evident that we didn't have. They even admitted to it on numerous times when I have called. They responded that we have to pay because [redacted] didn't contact them. I contacted [redacted]; they said there is no such policy and they listen to their customers concerning their accounts. MCI should have allowed me to cancel my service that I pay for. I have been trying to clear this up with MCI since March. They have been giving me a run around. In May, I was told by a MCI customer service rep( [redacted]) that they were at fault and that my bill was at zero. July 6th we received a notice from MCI saying that the bill was going to collections. This bill is for service past Jan 28th that we did not have. They are aware of it and are not taking care of their responsibility. Please help me in this matter. Thank you.Desired Settlement: Refund Of $108.82. A bill for services that we didn't received because we attempted to cancel and they refused. However, they have no problem asking for payment for service that we didn't get.

Business

Response:

July 16, 2014Dear **. [redacted]:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI. You indicate you called to cancel service on January 28, 2014. You were informed your new carrier had to cancel the service and MCIcharged you for two additional months. MCI records indicate the first call MCI received requesting to cancel the account was on February 28, 2014. Joanne [redacted] contacted MCI to request the cancellation. She indicated she switched service to [redacted] with the same telephone number. When a number is switched from one carrier to another, there is usually an electronic notification sent to the old telephone carrier to indicate service had been switched away, and on what date. If MCI were to disconnect the linebeforehand, there would be no line to switch. This is why the MCI representative informed **. [redacted] the line wouldremain active until the switch occurred. MCI received notification the switch took place on March 7, 2014. MCI recordsindicate the last local call made through the MCI network was made on February 25, 2014. MCI issued a credit of $19.31to back bill to that date, as a courtesy, even though all charges billed were valid. The $108.82 balance on theaccount is valid and no further credit will be issued. Thank you for allowing MCI the opportunity to address this matter. If you have any further questions please contact me at ###-###-####. Sincerely,

Consumer

Response:

I apologize if we were off concerning the date we contacted MCI about canceling our service. But if our monthly service is approximately $60 a month, why is our bill from Jan 28 through Feb 28 $108.82. If they have on record of us canceling on Feb 28th, that is only one month. That does not justify charging us for $108.82. That is clearly more then one month. It is extremely obvious this large company is charging us for service not received. Charging us $108.82 is unfair and is not accurate. Charge us one month $60 and that would be fair. Thank you for your consideration in this matter. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

July 21, 2014Dear **. [redacted]:This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI. You indicate your bill is approximately $60.00 per month, but from January 28, 2014 to February 28, 2014 you were billed $108.82. MCI records indicate your last payment of $75.98 covered the January 17, 2014 invoice. Service for January 17, 2014 through February 25, 2014 totaled $108.82. The February 17, 2014 invoice was $73.10 with a $1.11 late fee. The March 17, 2014 invoice was $52.05 with a $1.09 late fee. This totals $127.35. The April 17, 2014 was just a late fee of $0.78 for a total of $128.13. A courtesy credit of $19.31 was issued, which leaves a balance of $108.82. Thank you for allowing MCI the opportunity to address this matter. If you have any further questions please contact me at ###-###-####. Sincerely,

Review: I am elderly disabled and get the [redacted] discount for low incomes. On Dec 4, 2013 I had to ask MCI to re input the info to [redacted] to spell my name correctly. They got on a three way call to [redacted] and the woman told them what they must do including remembering to re add me to MCI system as [redacted] participant. She advised them I was also approved for JAN 2014'S YEAR. They didnt re enter me for current year..so this month they sent a huge bill. The customer service and data entry for MCI is in the phillipines. I have called them five times today and they told me [redacted] had to send them an electronic approval to cover me for 2013..when I explained they allready got that in Jan 2013 they said I had to pay the bill and wait for reimbursement. [redacted] says they dont send electronic approval and MCI would have to make another three way call the way they did in Dec. The workers and manager ([redacted]) refused to call [redacted] or to reduce my bill.Desired Settlement: I want them to fix what they did and reduce my bill now..not some future date after an imaginary electronic notice arrives for them. MCI CUSTOMER diservice reps have lied, been too lazy to do the job right, and make excuses not to fix the problem and just tell me I have to pay it. Im low income and I dont owe it. It is their error, not mine. they need to call [redacted], fix my account *TODAY and tell me what I really owe instead of the outrageous bill they sent.

Business

Response:

Dear [redacted]

Review: I received a bill from MCI listing 15 1 minute phone calls to numbers I did not recognize. The phone number listed as the line making the calls is a land line I have not had for 12 years. The bill was also sent to my parents address where I have not lived in 23 years. Attempts to call the billing inquiry number listed on the bill prompts me to leave a message with my phone number so they may call me back. I am hesitant to leave personal information on a recording especially under the circumstances. I am assuming this is a fishing attempt to either get my personal information or just a fake bill trying to extort money.Desired Settlement: I would hope that law enforcement could investigate to prevent people from being scammed.Thanks

Business

Response:

Dear [redacted],

Review: Got a robocall from ([redacted] on my cell phone (which is on the Do not call list) that when I tried to remove myself from their calling list was answered by their sales person who verbally abused me on the phone for not listening to his sales pitch. This is not a nice sales tactic and since MCI does not release who they have sold this number to, filing a complaint against MCI (MCIMETRO ACCESS TRANSMISSION SERVICES LLC) as they are condoning such sales practices.Desired Settlement: MCIMETRO ACCESS TRANSMISSION SERVICES LLC has to personally apologize to me for the robocall on my cell phone for this sales practice.

Business

Response:

[redacted],

The attached letter was mailed [redacted] with information from MCI's research and actions taken in response to his complaint.

Sincerely.

MCI Agency Relations

Review: Received bill for a third party collect call which I had no knowledge of. Sent letter to have resolved. No response received.

On July 28, 2014, I received a billing statement from Telecom USA indicating I owed $25.61. I attemped to contact the org. on 7/25 and 7/28 and left voice message-no response. After investigation. After investigation on [redacted], I learned this call took place from a prison. [redacted] also indicates this is a scam and advised to file a complating. I did not authorize this call or have any knowledge of this third-party call. I sent the org. a letter on 7/28 demanding they remove the charge and to date have received no response. I tried again to contact them on 7/18 - no responsel. I will not be paying this bill This issue needs to be investigated and the organiation needs to be directed to cease and decist this practice which in my opinion appears to be illegal.Desired Settlement: I would like to receive a formal response from Teloecom USA advising me that the bill in the amount of $25.61 has been deleted and an apology.

Business

Response:

September

10, 2014Dear

[redacted]:This is in response to a

complaint you filed with the Revdex.com regarding a dispute with Telecom*USA. Your complaint indicates you received a bill

from Telecom*USA for a third party call you have no knowledge of. Telecom*USA

is a subsidiary of MCI, a Verizon Company.Collect calls are billed based on the carrier the party calling

used, not the long distance company the called party has. The disputed

calls were placed using Telecom*USA’s collect service. In

order for Telecom*USA to charge a collect call, two things must happen. First, someone must initiate a collect

call. Second, someone must answer the

call and accept the charges from either a live or automated operator. Collect calls are prefaced by a recorded

message which states approximately: “Hello, you have a collect call from” {the

caller is given three seconds to state his/her name}. If a recipient chooses not to accept the call,

he/she may hang up and not be charged. To be billed for the call, the customer

must either say yes or select a number on a touch-tone telephone that

corresponds with a yes for approval. Telecom*USA

records indicate two collect calls were accepted at telephone number ###-###-####. Although Telecom*USA considers the charges

valid, as a courtesy, a credit of $25.61 was issued to zero out the charges

billed. The bill for the second call

hasn’t been sent out yet, and has been suppressed so that you will not be

billed for it. Thank

you for allowing MCI the opportunity to address this matter. If you have any further questions please

contact me at ###-###-####.Sincerely,Wendy EMCI

Agency Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do not agree that the calls were considered valid, however, since the charges have been removed, this is probably the best available outcome.

Review: On 9/19/14 I switched my phone service from [redacted] to [redacted] by bundling, everything went well till I got a letter from MCI tell me my calls are being routed through them and I have run up a bill of about $130.00. [redacted] said they are not routing through MCI, I checked with [redacted] and they check their change over and it is okay. Niether of the companys know how MCI got my number. I called MCI again and told them I did not want their service and did not ask for it and they told me my local provider was routing my calls to them. I called [redacted] back and they checked their change over again and it was okay, they are not routing to them. I have made a complaint with FCC and they are going to look into this matter also. I need help. I am being pushed back a forth between MCI and [redacted] and can not get this cleared up. I have unlimited nationwide calling with [redacted] and that is what I am paying for.Desired Settlement: DesiredSettlementID: No settlement requested - for

I do not want to pay this bill MCI said I owe because I have a contract with [redacted] not with MCI. I would like to have this cleared up so I can use my phone again without the fear of running up a big bill some where else. I am old and don't need this stress. They should pay me for all the time and stress of trying to get this cleared up.

Business

Response:

October 21, 2014Dear [redacted]:This is in

response to a complaint you filed with the Revdex.com regarding a

dispute with MCI. Your complaint

indicates you switched services to [redacted] from [redacted] and

received a letter that calls were being routed to MCI. MCI records

indicate MCI billed you for two direct dialed calls on September 21 and

September 26, 2014. MCI’s research found that the disputed calls were directed

to the MCI network as billable traffic for your telephone number. MCI sent no orders to switch your long distance service to MCI. MCI placed a long distance block on your

telephone line on October 7, 2014, to prevent future calls from being carried

over the MCI network. In order to

confirm your long distance carrier of choice, please dial ###-###-#### from

your home telephone number. If your

service is not connected to your chosen carrier, please contact your local

telephone company directly to have your service switched to your carrier of

choice. It is your local telephone

company who is responsible for routing your long distance and local toll calls

to your carrier of choice. Depending on

who your local carrier was on the dates the MCI calls were made will determine

who routed the calls to MCI.Thank you for allowing MCI the

opportunity to address this matter. If

you have any further questions please contact me at ###-###-####.Sincerely,Wendy EMCI Agency Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I have tried for the last three days to talk to Wendy E[redacted], MCI Agency Relations . I left a message on her voice mail but no return and I get her voice mail every time I call. I wanted to let her know when I call the 700 number I get a fast busy signal . [redacted] does not route their customers calls out , they handle the traffic with in their company. I would like for this matter to be put to rest.

Regards,

Business

Response:

October 28, 2014Dear [redacted]:This is in

response to a complaint you filed with the Revdex.com regarding a

dispute with MCI. You are disputing

MCI’s response to your original complaint, which indicates you switched

services to [redacted] from [redacted] and received a letter that

calls were being routed to MCI. MCI’s information

has not changed.MCI records

indicate MCI billed you for two direct dialed calls on September 21 and September

26, 2014. MCI’s

research found that the disputed calls were directed to the MCI network as

billable traffic for your telephone number. MCI sent no

orders to switch your long distance service to MCI. MCI placed a long distance block on your

telephone line on October 7, 2014, to prevent future calls from being carried

over the MCI network. In order to

confirm your long distance carrier of choice, please dial ###-###-#### from

your home telephone number. If

###-###-#### doesn’t work, you will need to talk to your local telephone

company. If your service is not

connected to your chosen carrier, please contact your local telephone company

directly to have your service switched to your carrier of choice. It is your local telephone company who is responsible

for routing your long distance and local toll calls to your carrier of

choice. Calls were routed over the MCI

network on September 21 and September 26, 2014 by your local telephone company

at that time. The charges billed by MCI

are valid.Thank you for allowing MCI the

opportunity to address this matter. If

you have any further questions please contact me at ###-###-####.Sincerely,Wendy E.MCI Agency Relations

Review: I received a invoice from this [redacted] a [redacted] Company a few days ago in the mail. The bill states that I accepted a collect call from a [redacted] NV # ###-###-#### to A [redacted] phone number ###-###-####. I do not know either of these phone numbers. The phone number that accepted the collect call is not my phone number. The bill has my name and address on it. I have tried to call their ###-###-#### number several times and have not been able to speak with anyone. I keep getting a answering machine. The account number on the invoice is ###-###-####, invoice date is 12/13/13, invoice number [redacted] and the total amount due is for $47.18. I do not know anyone in [redacted] NV and I do not know who this [redacted] phone number belongs to. I tried calling the [redacted] number and it states that the person is not accepting calls. Is this a scam? If not they sure have a poor way of doing business. I will not be paying this bill!!

Product_Or_Service: none

Order_Number: [redacted]

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want them to credit the $47.18 that I do not owe.

Business

Response:

**. [redacted],

Attached is the response letter sent to **. [redacted] today. I attempted to reach her at the contact number provided, ###-###-#### and left a message requesting she call me at ###-###-#### to discuss her Revdex.com complaint and disputed [redacted] charges. If she calls and provides more information at to how the billed telephone number 252-[redacted] may be listed in her name, I will reconsider the credit denial.

MCI Agency Relations

January 22, 2014

Dear **. [redacted],

Unable to reach you directly via telephone at ###-###-####, I am sending this letter in response to the above referenced complaint filed with the Revdex.com disputing a bill you received from [redacted] for $47.18 for a collect call billed to telephone number ###-###-####. You report you have no knowledge of the collect call, no association with telephone number ###-###-#### and therefore refuse to pay the bill.

[redacted] is a fully owned subsidiary of MCI which is now a [redacted] company so your Revdex.com complaint was sent to my office for review and response. Review of [redacted] records confirms that the disputed charges for $47.18 consist of a 17 minute collect call on November 30, 2013 billed to telephone number ###-###-#### (a landline located in [redacted],, North Carolina serviced by [redacted]). The call information delivered to [redacted] indicate the call originated from telephone number ###-###-#### (a landline located in [redacted], Nevada serviced by [redacted].). [redacted] billed the call via a direct remit invoice due to we do not have a billing agreement with [redacted] to bill operator services charges. The call billed at the correct rate for an interstate collect call placed via a [redacted] operator and terminating in North Carolina.

Your complaint states you do not have any association with telephone number ###-###-####. A "reverse phone" search at http://www.whitepages.com/ finds a listing matching the name and address you provided on your Revdex.com complaint. I placed several calls to telephone number ###-###-#### and get a ring with no answer.

I left a message your contact number ###-###-#### earlier today requesting you call me to discuss this complaint and left my toll free number contact number ###-###-####. With the information currently available, I am not able to adjust the [redacted] charges. However, if you call me and provide additional information as to how telephone number ###-###-#### is listed in your name and address, I am willing to consider a one-time courtesy adjustment of the $47.18 [redacted] invoice.

Sincerely,

Review: my brother an I have a lake rental property and had a business account with MCI long distance. Due to some excessive charges on the phone I had cancelled MCI long distance in January 2012 but then later some more charges were made in June 2012 and the local carrier, [redacted], paid MCI $479 for charges incurred. MCI stated that they were crediting me $337 on August 3, 2012 but I didn't have an account with them at that time. So I contacted them and told them that they should pay that money to [redacted]. I thought I had it cleared up in January 2013, but they still haven't sent payment to [redacted]. They were called by [redacted] the other day and said they had to refer this to the "escalation department" again and I would hear from them within 24 hours. They have said that several times before and I have never heard from them. My account with them was #[redacted] under the name [redacted]. I am tired of dealing with this problemDDesired Settlement: I would like them to send me the $337 so that I can pay [redacted].

Business

Response:

This is in response to the complaint filed with the Revdex.com by [redacted], on behalf of her brother [redacted]. In the complaint, [redacted] disputes delays in receiving a $337 adjustment from MCI for charges billed on her [redacted] invoice.

Review: For more than 5 years, since 2009, I have had a collection item on all three of my major credit reports from MCI in the amount of $137. I have never had service with MCI, nor done any business with them. I have disputed the account numerous times for identity theft over the years to no avail. MCI always responds to the credit reporting agencies that the debt is a valid debt, yet shows me nor the agencies involved any proof of this debt pr account information. This has ruined my credit and life. When I recently finally got in touch with the "correct" department (internal collections), I am told that a supervisor will call me back, but never does. I am also told that I am contacting the wrong department for help and that I must contact the fraud department, who in turn redirects me back to collections...and endless cycle of misery. Again, this account is the result of identity theft as it does not belong to me and never did.Desired Settlement: MCI needs to have an in house attorney contact me as I am now seeking civil damages due to my credit and life being severely ruined by this matter. There is no excuse for ruining someones credit for almost 6 years ongoing. This item must be removed from all of my credit reports. The MCI account number on my credit report is [redacted]

Business

Response:

[redacted],

I spoke with [redacted] today at CBR# ###-###-####. We discussed his complaint and MCI's research and I sent the attached letter to him as well. Please note, he has been given information on what documentation is required for MCI to remove credit reporting for account [redacted] from his credit report.

Sincerely,

MCI Agency Relations

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have supplied an Identity Theft Affidavit from the Federal Trade Commission that is notarized and in full compliance. All 3 major credit bureau's are being supplied this report as well. I supplied [redacted] from MCI my address at the time this account is said to have been active, yet I am not being supplied with the address where the service was installed/used. [redacted] told me he cannot disclose that to me. I was asked to supply utility bills (which are none of MCI's business) to verify my address at the time frame, however, I was living with my parents at the time in a condo and no bills were in my name - and besides that; Who would still have access to such bills dating back 6 and 7 years? MCI has ruined my credit for the past 5 years and refuses to pay damages and even lied to [redacted], citing that I never said the item was identity theft, only that the account does not belong to me. Per my phone conversations with MCI I made it very clear this account does not belong to me and is obviously identity theft. In July 2006 while renewing my state ID at the DMV, I was informed someone had obtained a drivers license under my ID number/SSN sometime between 2000 and 2006. I was not allowed to know any further details of who it was or where they lived. I was immediately given a new ID number. This information was shared with MCI because this is when Identity Theft issues first surfaced to me. I also shared the fact that I lived off and on for several years from 2000 to 2006 at a residential hotel in [redacted], CA where identity theft and tax refund identity theft are ramped.

Regards,

Business

Response:

[redacted],

I was unable to submit this response via the Revdex.com website has the case does not have the "respond to complaint" activated.

My office forwarded the FTC Identity Theft Affidavit provided by [redacted] via the Revdex.com rebuttal process. The documentation was forwarded to our Recovery Operations Department for review. The documentation is not considered as valid proof of customer’s residency. Without the previously requested documentation (proof of residency during service period December 20, 2007 and November 3, 2008) in the letter dated May 30, 2014 sent directly to [redacted], MCI is unable to honor his desired action of clearing the balance or removing the account from his credit report.

Sincerely,

MCI Agency Relations

###-###-####

Review: we are charge for a collect call we never used the bill started at 45.00 we call ed our phone provator charter that said they never heard of this

telecom droped the bill from45.00 to33.00 to 22.55 when we told them we never got a collect call is this a scam we don't wamt to pay a bill we don't oue or reck our credit shood we pay or waitDesired Settlement: is this a real company or what and how can we be forse to pay for something we didn't use

Business

Response:

April 29, 2014Dear **. [redacted]:This is in response to a complaint you filed with the Revdex.com regarding a dispute with Telecom*USA. Your complaint indicates you received a bill from Telecom*USA for $45.00 for a collect call you did not receive. Telecom*USA is a subsidiary of MCI, a [redacted] Company.Collect calls are billed based on the carrier the party calling used, not the long distance company the called party has. The disputed calls were placed using Telecom*USA’s collect service. In order for Telecom*USA to charge a collect call, two things must happen. First, someone must initiate a collectcall. Second, someone must answer the call and accept the charges from either a live or automated operator. Collect calls are prefaced by a recorded message which states approximately: “Hello, you have a collect call from” {the caller is given three seconds to state his/her name}. If a recipient chooses not to accept the call, he/she may hang up and not be charged. To be billed for the call, the customer must either say yes or select a number on a touch-tone telephone that corresponds with a yes for approval. Telecom*USA records indicate two collect calls were accepted at telephone number ###-###-#### on December 8, 2013. Although Telecom*USA considers the charges valid, as a courtesy, a credit of $22.55 was issued, bringing the balance due down to $22.55. Thank you for allowing MCI the opportunity to address this matter. If you have any further questions please contact me at ###-###-####.Sincerely,

Review: Verizon contacted me in early 2012 to inform me that I was part of class action suit against version. It stated that I was supposed to be reimbursed for unauthorized charges.

"Verizon Third Party Billin g Settlement"

Moore et al.,v. Verizon et al.

Case No. [redacted] SBA

United States Distric Court for the Northern District of California.

TELEPHONE NUMBER: [redacted]

ACCOUNT ID: [redacted]

I responded and sent in a summary; but I never received my refundDesired Settlement: I would like to have the money for the unauthorized charges refunded to me.

Business

Response:

This complaint was sent to [redacted] and not Verizon; however there is a website the customer may go to regarding the settlement.

https://www.verizonthirdpartybillingsettlement.com/[redacted]

Regards,

Brandi S[redacted] Agency Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Today I received an unsolicited phone call from MCI Worldcom Communications representative who asked for me by name. When I said "this is" they asked "My Name" immediately after I said "yes" the woman on the other end of the line hung up. I am now concerned that this business will use the recording of my "yes" to sign me up for services that I did not solicit. Now what do I do?Desired Settlement: I would like this company investigated to determine if this type of fraudulent practice is the norm and to prevent it from happening to other people. I also want to make it clear that I did not ask for any services or products from this company.

Business

Response:

November 5, 2014

Reference: Case [redacted]

Dear [redacted],

This letter is in response to the complaint filed with the Revdex.com concerning a call you received on September 17, 2014 by a caller identifying themselves as MCI WorldCom Communications. The caller asked for you by name and then asked you to state your name. You are concerned this call was meant to switch your service.

MCI has not identified as MCI WorldCom since April 12, 2003. MCI records do not show any calls were made from our company to your phone number on September 17, 2014 nor does MCI make any outbound sales calls. I tried to contact you November 3, 2014 and November 4, 2014 but I was unable to speak to you. I did leave a message with my phone number to call if you have any questions.

If I may be of further assistance, please contact me at [redacted] extension [redacted].

Sincerely,

Brandi S[redacted] MCI Agency Relations

cc: Revdex.com

Review: I cancelled my home phone and long distance service with MCI in February of 2014. I received written notice that the account had been closed and service cancelled about two weeks later. I continued to receive bills until June, when I contacted the company and explained the situation. I was assured that it was their mistake and they would credit me the full charge. It is now September, and MCI is still trying to collect $1.13 for a "balance forward."Desired Settlement: My fervent wish is that MCI would go out of business. Barring that, I'll settle for them leaving me alone.

Business

Response:

This is in response to a complaint filed by [redacted] with the Revdex.com regarding a dispute with MCI. The complaint number is [redacted] indicates she canceled her MCI account February 2014, but she continued to receive bills.

MCI records indicate [redacted] contacted MCI requesting to cancel service on February 14, 2014. An order was placed, but due to a processing error, it did not complete until June 3, 2014. This error also caused the account to continue to bill for monthly service fees. In June of 2014, credits were issued; however, the calculations were $1.13 off. MCI records indicate on September 3, 2014 [redacted] contacted MCI and a credit was issued for $1.14; $1.13 in charges, plus a $0.01 late fee. The account is canceled with a $0.00 balance. I contacted [redacted] and left her a message regarding the information found researching this complaint.

Thanks,

Wendy E[redacted]

MCI Agency Relations

###-###-####

Review: We were charged for collect calls that we didn't accept. The calls came thru already paid from a phone card and then we got our phone bill and MCI charged us as well. We didn't accept any collect calls and therefore the charges are not valid.Desired Settlement: I would like to be reimbursed for these charges as it came on my local telephone company bill and they are not liable. MCI said they wouldn't credit the charges even after offering proof that the calls were charged to a prepaid phone card.

Business

Response:

Dear [redacted],

This letter is in response to the complaint [redacted] filed with the Revdex.com. [redacted] states she received 2 calls from her brother who used a prepaid card, but MCI billed the calls as collect. [redacted] requests MCI issue an adjustment for the charges.

I spoke to [redacted] today and she will have her brother fax or email a copy of the prepaid card call detail showing the calls were made using the card. Once I receive this documentation I will credit the MCI calls. If the card detail does not show the calls were made using the card the charges will stand and [redacted] will be repsonsible for the charges.

If I may be of further assistance, I may be contacted at [redacted].

Sincerely,

MCI Agency Relations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I feel if MCI wants us to pay for these charges, they must provide

proof that I knowingly accepted these calls and agreed to the charges. At the

beginning of every collect call, an automated message tells us of the call and

asks us to press "1" to accept the charges. There was no such

message. On both occasions. This automated message part is crucial to a company

because it acts as a confirmation and "signature" that the customer

knows what they are paying for. It only makes sense that they would keep track

of these confirmations for disputes like these.

MCI is claiming that the two calls totaling up to 11 minutes is

enough proof to charge. We are saying that these calls were automatically put

through as if they were local calls; this would make sense once we knew that

the charges were already taken care of through a pre-paid card from the

original caller (my brother).

Before using the pre-paid card from MCI to call us, he used

another brand and our local provider, [redacted], can prove that I paid for those

collect calls because I knowingly pressed "1" to accept the charges.

I would not go above and beyond to file complaints to the Revdex.com and FCC and make

over 10 phone calls if I felt these charges were fair.

My brother and I can no longer communicate through the phone

because of these charges, we have blocked all international and collect calls

through our local provider. We are communicating through paper mail and in

order to get this information, it will take some time. I have sent my brother

the bill from MCI and he will also be filing a complaint with MCI proving the

incurred charges on his pre-paid card. Once he sends me his pre-paid card

information, I will send them to MCI.

Until

then, I hope that this case will remain unresolved and that this message gets

through to MCI.

Regards,

Business

Response:

Review: I paid off the outstanding balance on 2/22/2013. I have tried, without success, to get our home phone re-connected since then. In spite of numerous phone calls, I kept getting told that MCI could not verify my identity. Several phone calls later the matter still wasn't resolved.Desired Settlement: An explanation or apology as to what the problem was.

Business

Response:

[redacted]

I spoke with directly with [redacted] 4/5/13 regarding her complaint and dlayed actiation of new telephone service with MCI. She informed me she changed her mind and no longer wanted MCI for her telephone service. MCI has canceled the pending service order and the new account ([redacted]). The attached letter was sent to [redacted] in response to her complaint filed with your offices.

Sincerely,

MCI Agency Relatiojns

Review: My business is [redacted], Attorney at Law, LLCIt has been in existence since and is based in [redacted]As part of my marketing and advertising campaign my office phone number [redacted] is critical
On 3/5/at 2:PM EST I called MCI and spoke to a female who told me her name was “[redacted].” I called to cancel my fax line which was ([redacted]MCI calls this number the Business Complete Value Additional LineAs I explained to [redacted], I canceled this line because I was not receiving many faxes since most people now use email attachments instead of faxes and canceling this line would save me $a month
During this conversation I repeatedly emphasized I was only canceling the fax line and not my main MCI Business Complete Unlimited line of ([redacted]I did this because the MCI service representative did not speak very good English and I believe she was in a foreign call centerThe MCI representative assured me only the fax line would be canceled and the main line would not be affected
On Friday morning, 3/8/13, I attended a major marketing event for my firm where I handed out business cards and spoke to many people about my servicesThat afternoon I was upset that I had received no calls
On Saturday 3/9/I still had received no calls and checked my phoneI discovered no dial tone on my main business lineMCI had negligently disconnected BOTH of my lines
In a panic I tried to reach MCI Customer Service and they were closedMCI Customer Service is not available on the weekendsI tried to send an email at www.mci.com but you have to have a temporary PIN number which they will call your main line to give you but of course that line had been disconnected
On Saturday 3/9/at approximately 5:PM, I finally reached “[redacted]” at MCI technical support“[redacted]” read the notes in my file and confirmed that only the fax line was to be disconnectedBut technical support also said they could not reconnect my line and I had to wait until Monday to call MCI customer serviceAt 5:PM I received an automated MCI call, called back my home phone number to inquire about the service I had just received from “[redacted].” I left a one minute message explaining that I received no support, explained my issue, and pleaded for someone to call me immediately
On Monday 3/11/at 9:AM I called MCI customer support, pressed extension 3, and spoke to “[redacted].” I explained my problem and he said he could not help me because the “system is currently updating.” He said he would call backAt 10:AM [redacted] called back and said he did not know why the main line was canceled when only the fax line was supposed to be canceled according to the notes in my file
I was also informed that my main business line had been mistakenly disconnected since Thursday 3/7/I told him this was unacceptable and it needed to be reactivated immediately as I was being economically damaged every minute the line was down
On 3/11/13, at 12:PM “[redacted]” with MCI called and put me in touch with [redacted] (sp?) with [redacted] to reactivate the line[redacted] said this call was being recorded and I stated the same facts as above[redacted] also gave me a direct number of MCI Small Business Center [redacted] to call her and she promised the reactivation would be expedited
On 3/11/at 1:PM “[redacted]” called and said the reactivation request had been sent to the “main office” and they were working on itAt 5:PM I called [redacted] back to check on the status and left a message
On 3/12/at 9:AM “[redacted]” with MCI called and said the “main office” was still working on re-activationAt 3:PM I called [redacted] back and left a message asking when the line would be reconnectedAt 4:PM [redacted] called and said she could not promise when the line would be reconnected, that there would be no reactivation fee, and I would not be charged for the time the line has been disconnectedI told her that if the line was not reconnected by noon I wanted to speak to her supervisor and I wanted the contact information for the “main office.”
On 3/13/at 3:PM Manager “[redacted]” with MCI Priority Customer Support called me and said she would get the exact time and date when the dial tone would be reactivated and call me backOn 3/13/at 7:PM MCI called and stated that they were still working on it and did not have the date and time of reactivation
On 3/14/13, at 12:PM “[redacted]” a manager with MCI called and left me a voice mail which I have savedIn it he states that they are still working on activating the phone number which was “deactivated in error.” On Thursday 3/14/at 7:PM I called and left a message that I was very upset my line had been disconnected for one week and no one could inform me when it would be reactivatedI requested a manager from the “main office” call me back and that this message be saved on MCI’s system
My main business line has now been deactivated for one full weekI have lost business due to MCI’s negligenceFurthermore, the fact that they have not been able to give me a date when the line will be reconnected is an unfair business practice and an example of gross negligenceI have spent years with this phone number and it is critical to my businessMCI’s original mistake compounded by their constant run around, their failure to state when the line will be reactivated, and the failure to provide me with a contact to the “main office” is an unfair and deceptive business practice that has economically injured my business
I need my [redacted] number activated immediately.Desired Settlement: I need my [redacted] main business line re-activated immediately

Review: I ported my lines back from Verizon Business to a local Verizon company called Verizon ** back on 9/13/2013. I have been receiving a bill every month from Verizon Business since my lines were ported over and it is now March of 2014. I have called Verizon Business numerous times, received numerous INQUIRY numbers from their customer service department and they never get back to me regarding the case or any resolution to the situation. They tell me billing hasn't received the notification that the account has been terminated and that is why they are still billing me,they then tell me that the Flex T1 line is still active and I tell them we have never used the Flex T1 circuit and to cancel it. Their support team is incompetent, Verizon Business is a disaster of a company with horrible customer service. As of this date, 3/10/14, I have still not received any notice of the status of this mess.Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Other (requires explanation)I want the account [redacted] x** cancelled immediately and I don't want to receive another bill from them. I want them to contact me and let me know the status of this account number and if I need to do anything else to expedite this cancellation.

Business

Response:

May 14, 2014Dear [redacted], This letter is

in response to the complaint you filed with the Revdex.com

regarding account [redacted].In your

complaint you state you moved your service to Verizon [redacted] in September

2013 and you have been trying to cancel your Verizon Business account ever since

then. However, you are still being

billed. Research has opened numerous tickets however; no one has gotten back to

you. You are requesting the account be cancelled and the balance cleared. In researching

your account, the account notes reflect you did contact us numerous times

regarding your account. Your contact

should have explained the cancelation process: Verizon Business requires a written

notification to cancel all accounts, and it takes at least 30 days for the

cancellation to be completed. No other

carrier can cancel your account only you the customer can. Your telephone

numbers were cancelled on November 13, 2013. Yet there was still an active T-1 circuit

on the account, Circuits are not port to other carriers, nor do they cancel

with the telephone numbers do. Only the carrier can cancel them with your permission. Once all services have been cancelled then

the account shell is cancelled and that was done on March 14, 2014. In addition, I found your contract was fully

cancelled on April 10, 2014. Billing is not

stopped until everything has been cancelled, and then any applicable credits

can be applied. You were given credits numerous times for the underutilization

fees. On April 14, 2014, a credit totaling $885.07 posted to your account to clear

the account balance; furthermore, it left a credit balance. I have requested the credit balance be

cleared and your account will reflect a zero balance. Thank you for

allow me to research your issue. If you

have any additional questions I can be contacted at ###-###-####.Regards

Review: We received a bill from MCI a [redacted] Company, invoice date 3/28/14 for the amount of $12.23 for a one-minute call made to the overseas. This is rather strange since [redacted] handles ALL our long distance calls. Upon receipt of this invoice, I called the number on the invoice and left a message as directed. I received no response to my call. I called [redacted] and they told us they do not route our calls via MCI or [redacted].Desired Settlement: That no further bills be sent to us that that our personal information be removed from the company's data base.

Business

Response:

April 17, 2014Dear [redacted]:This is in

response to a complaint you filed with the Revdex.com regarding a

dispute with MCI. You indicate you were

billed for a call by MCI when you have Time Warner. MCI records

indicate MCI billed you for a direct dialed call made on February 16, 2014 from

telephone number ###-###-####. MCI’s research found that the disputed call was directed to

the MCI network as billable traffic for your telephone number. MCI sent no orders to switch your long distance service to MCI. MCI placed a long distance block on your

telephone line to prevent future calls from being carried over the MCI network.

As a courtesy, a credit of $12.23 was

issued to zero out the charges.Thank you for allowing MCI the

opportunity to address this matter. If

you have any further questions please contact me at ###-###-####.Sincerely,

Review: MCI has placed a large amount of money owed to all 3 credit bureaus in my report. The amount they're stating I owe is a total of 3 years worth of bills. During the time they're claiming I was a customer, I was with another phone company whom I had been with for years. As I've made many calls to MCI in reference to these false statements and inaccuracies, as of today, I was told I would have to pay $5 per sheet of paper for proof of bills they're stating I had from 2006-2009 by a Supervisor with MCI. As far as I can remember, I hadn't been a customer with MCI since 2003 or 2004. So I believe they've somehow placed bills from previous years onto my credit report which should have been removed either in 2010 or 2011. I was advised to contact MCI and the Revdex.com after speaking to an [redacted] representative today. I'm really frustrated with calling MCI only to be told more disappointing, misleading information. I thought I should at least have the right to know exactly what MCI is furnishing to the Bureaus. This is senseless & cruelDesired Settlement: DesiredSettlementID: Other (requires explanation)

I need this information being furnished to the credit bureaus sent directly to me so I can better address the matter with the credit bureaus. This account just popped up on my report last year but never once in the previous years. I believe someone sold it off after the 7 year limitation expired. I need it removed from my report immediately

Business

Response:

April 15, 2014

Review: I have been receiving a call from ###-###-#### that is connected with you all. The person they keep asking for is not even at this number. It is my personal cell and I am the only one at it. I have told them 5 times to stop calling me and they keep calling. If it does not stop I will take further action. This is harassment.Desired Settlement: My phone needs to stop being call ASAP.

Business

Response:

**. [redacted],

The following response letter was sent to **. [redacted] providing information from MCI's research and actions taken to address her concern.

MCI Agency Relations

###-###-####

January 9, 2014