MCI, Inc.

Review: On a contract with 30 day terms, we have indicated through multiple emails with Verizon that we would be canceling VoIP service to our office. 7 months later, we are still receiving invoices and the line has not been disconnected. In late June, the disconnect was finally processed, however we are still receiving a bill and it has now been two months with no success with a refund. Total amount due to us is $7k USD.Desired Settlement: close the account and refund the money we have over paid due to incorrect execution of our instructions and fraudulent billing practices.

Business

Response:

[redacted] 's account is for voice over internet protocoal (VoIP). As result, Verizon Business is closeing this complaint. However, we will continue to work with the complainant until this issue is fully resolved. RegardsSandy W[redacted] Agency Relations###-###-#######-###-####

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Review: The company won't stop calling my work number. I have asked them to stop calling it that my company has a policy about these phone calls but instead of them stopping they insisted on calling my work number about 100 times in a row nonstop. The number they are calling I don't even work at. I work for this company at a different location just not at the site they are calling. When they are being told I don't work there instead of moving on they are calling my work number over and over again and hanging up. This is a medical office they are calling. An associate from that office called me and in the backround it sounded like 50 lines ringing at once. When I contacted the company and asked for an address or a name of their company they wouldn't give it to me. He just keeps saying he is calling from "The Department Of Fraud Services" Now when I call and identify myself they hang up on me. I've had them yell, swear, hang up and even laugh at me. They number that keeps calling me is [redacted] and the name he gives me is [redacted]. No last name just [redacted]. I have 3 children at home to clothe, feed, and house. If I lose my job I will end up homeless. This is harassment and when I tell him that he yells at me "pay me back and I'll stop calling your work". I wanted to send them a cerified letter asking them to stop calling my work number but he refuses to give me his company address.Desired Settlement: I would like them to stop calling my work numbers.

Business

Response:

[redacted] and I were finally able to speak; I provider the information we have regarding the number, it is on one of our resellers account and they take care of their own customers, we only provide the backbone. I also advised her how their local carrier could help. When I called the number I get a recording that the number cannot be dial from my location. She has all of my contact information and can reach me if she needs any more information.

If you have any further questions please contact me.

Regards

Agency Relations

Review: I have been dealing with a billing issue since 2009. My deceased father, [redacted]., died 4/1/2009, and his account [redacted] had been previously disconnected 10/27/2008. My mother is disabled, and I take care of paying her bills. For five years in a row, 2009-2013, I have received an annual bill for $10.83 from MCI and each year I call to tell them this is not an active account and each year I am told disregard the bill and you will receive no further bills. Is this just a case of gross incompetence, or do they think people will just pay anyway because they received a bill? In either case this is poor business and I feel harassed having to deal with each year over and over and over and over and over.Desired Settlement: No more bills and a letter of apology.

Business

Response:

**. [redacted],

The attached letter was mailed to **. [redacted] today. I also called ###-###-#### and left a message with may name and contact number ###-###-####. I informed him the issue had been resolved and that a letter was being sent with the research details and actions taken to address his concern.

MCI Agency Relations

Review: T1 Circuit has been unusable for 4 months. Opened trouble multiple trouble tickets with no resolution. Last Ticket open since 03/01/2013 to date. [redacted] Business is refusing to fix issue by executing the plan of action reached during vendor meet initiated by them. Plan - change CFA. Ticket #: [redacted]. We requesting a NEW circuit and a refund for 4 months of service.[redacted] has violated the SLA since they moved their NOC to Philippines. We are unable reach a US based manager even after escalating to the Customer Advocacy/Appeals group.Desired Settlement: We require: 1) NEW T1 circuit if they are unable resolve the issue by 5/31/2013. (3 months with out service as per SLA)2) Refund for 4 moths of billed charges3) A Call back from a US based Verizon Business manager/VP to explain why their service is not as described!4) Explanation as to why the circuit is not monitored 24/7 with automatic trouble tickets opened as when the original contract was signed.

Business

Response:

Hi [redacted],

I have confirmed with [redacted] of [redacted] that this circuit belongs to them. Please redirect this complaint to MCI and [redacted] has stated that she will respond to the Revdex.com complaint.

Thanks,

Business

Response:

The chronic repair team management was working on ticket [redacted] in

direct contact with [redacted]’s technician.

On June 17, 2013 the repair was completed and the ticket was closed.

Review: I received a bill from [redacted] ( a [redacted] company ) dated 01/10/14. Within the invoice it states: " The following charges were conducted using [redacted]'s network. The charges for these calls will not be on any other telephone company bill. Please pay upon receipt to [redacted]. Thank you. " I claim that it is fraudulent. I have never conducted business with this company. The bill itself claims that 2 collect calls were made on the same day 9/23/13 from 2 different states ( [redacted], NH and [redacted], NV ) to a [redacted] number that previously was issued to me prior to the date of the " charge ". The number charged was terminated by myself as of July 2012. Over a year prior to the date of the collect calls claimed on the so called invoice. I have the [redacted] receipts showing when the phone number was disconnected back in 2012. I have not owned the phone number "charged " in any way with any other service since July 2012. Given that the claim is of Sept 2013 and that I have never accepted collect calls from either of the phone numbers relating to this so called charge I consider this to be fraud. The bill is in the total amount of 94.35. One call apparently lasted 8:58 minutes and the other 11:38 minutes on the same day from 2 states on either side of the country. Neither instance ever actually occurred with any phone # that has ever been issued to me despite that this company seems to be aware of a phone number that used to be issued to me in a time long before the charge is claiming.Desired Settlement: From the scant information I have found on the web it appears that this type of scam has been happening with this specific company regularly for a long time. I would prefer these culprits to be either put out of business or sent to jail. A long shot, I know. In the very least please tell them to drop this complete and utterly false invoice.

Business

Response:

March

13, 2014

Review: [redacted] out of [redacted], MO [redacted] claims to be a branch of MCI sent us a bill for long distance services we didn't receive and cannot receive because we are locked in with our same phone company for long distance since we moved to our residence over 25 years ago. I called our current carrier and they claim this company is a fraud. When I called the number on the bill for [redacted] a man claiming to be the only person in management said that they are billing us again because they are our carrier. I asked what usage they have and he has no reports to indicate specific usage on file. I did not see this address listed as a location for [redacted] or MCI, Inc.Desired Settlement: I would like this company to be investigated for incorrect billing of individuals like us who do not use them for our long distance carrier. I would like to know if this company is actually a branch of MCI. Finally I would like our bill to be credited.

Business

Response:

Dear [redacted],

Review: In March of 2013 I signed up with a new long distance provider and wrote request #1 to MCI to cancel service.On 4/3/2013 I recieved a bill for $27.12 I wrote "final pmt" on the bottom of my ck & sent a 2nd req to cancel service. After 2 phone calls we did Finally recieve a letter from MCI dated 5/9/13 canceling our service & verifing our new provider.We just recieved another bill from them-statement dated 5/25/2013-due upon recpt-for $53.24.When I spoke to MCI they admitted they could see the 2 letters we sent req cancel, they admit they see the letter they sent on May 9th cancelling service, but they refuse to issue a corrected bill. I don't think we should have to pay any of it. They were the ones who kept hanging on- we havn't needed them since March. I told them we would agree to pay the 10 charges from 4/25 thru 5/8/2013. I really think we are being more than fair. I feel like they purposely ignored our written requests and phone calls to cancel service so they could collect more fees and even after they finally sent a letter acknowledging the termination of our account they still keep generating bills with late fees.Desired Settlement: I would like an adjusted bill and no further contact from them

Business

Response:

Dear [redacted],

Review: Madam/Sir,
I’m unsatisfied and troubled by MCI respond
MCI continues to lie to the public! One would think that after their horrid corporate scandal, MCI would have cleaned up its actNot so……
An MCI sales representative called me in to sell me on the MCI Neighborhood local calling planI switched from [redacted] only because the MCI plan was to save me a few centsIn a delicate financial situation, this small savings was worth the switch to me
HOWEVER, the sales rep lied to me about the actual costsI was given a fabricated discount called a "Lifetime Discount" which was to knock down the Neighborhood Standard price from $a month to $a month
The sales rep also went over the surcharges/fees/taxes for me at my requestHe failed to inform me of a percent Carrier Cost Recover Charge per month
Upon receiving the actual costs detailed for me in a plan guide, I called customer service to complainI was transferred to **[redacted], an MCI Priority Customer Support person, who informed me that she was "sorry." Not good enoughI told her MCI should be responsible to switch me back to [redacted] due to deception and fraudShe responded that I could switch back to my old plan by calling ATT, and that the switch would, of course, cost me a connection feeI could then fax the charges to MCI, and they "would see about reimbursing me."
I am a past customer of MCI and was lied to about their serviceWhen signing me up since
How many other customers have they cheated with this scam that didn't notice the charges?
How many other customers have been lied to by an MCI employee? URRRRR
I don't know about anyone else but I'm tired of being taken advantage of by these large corporations
I'm not paying this bill until it is corrected and I don't care what the consequences areIt's the principle that matters
Dear Revdex.com, If you've experienced similar problemsSTAND UP AND BE HEARD! I'm MAD AS HELL AND I'M NOT GOING TO TAKE IT ANYMORE!!!!!!!
As I am poor, I am unable to afford the switch upfront and then face an indefinite wait for charges which may OR MAY NOT be reimbursedI am therefore held hostage by MCI!!!
I never discussed with MCI management any kind of bills in March at allI don’t have any idea what they’re talking about
This letter is a formal complaint that is reporting inaccurate MCi Bill information
Specifically, they threatening me to a pay the amount that I don't owe them in June, July and September The charge was excessive and incorrect and misleading by MCI companyI am very distressed that in my MCI bill profile due to its in effectPlease help me to stop these gangbusters MCII’m asking MCI to send you and I the whole 2010, total bill
Please advise,Respectfully,[redacted]Desired Settlement: The sales rep also went over the surcharges/fees/taxes for me at my requestHe failed to inform me of a percent Carrier Cost Recover Charge per month
Upon receiving the actual costs detailed for me in a plan guide, I called customer service to complainI was transferred to **[redacted], an MCI Priority Customer Support person, who informed me that she was "sorry." Not good enoughI told her MCI should be responsible to switch me back to [redacted] due to deception and fraudShe responded that I could switch back to my old plan by calling ATT, and that the switch would, of course, cost me a connection feeI could then fax the charges to MCI, and they "would see about reimbursing me."
I am a past customer of MCI and was lied to about their serviceWhen signing me up since
How many other customers have they cheated with this scam that didn't notice the charges?
How many other customers have been lied to by an MCI employee? URRRRR
I don't know about anyone else but I'm tired of being taken advantage of by these large corporations
I'm not paying this bill until it is corrected and I don't care what the consequences areIt's the principle that matters
Dear Revdex.com, If you've experienced similar problemsSTAND UP AND BE HEARD! I'm MAD AS HELL AND I'M NOT GOING TO TAKE IT ANYMORE!!!!!!!
Business
Response:
See Attachment
Business
Response:
See Attachment
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
Look at those evidence MCi was double charge me with two double account....Hmmmmm
Regards,

Review: Our business uses [redacted] for phone and internet services. I had a "[redacted]" representative come into our business claiming to be there to upgrade our existing equipment/service. Having been burned by MCI d/b/a [redacted] Business in the past, I pointedly asked the sales rep if he was with [redacted] the parent company or a third party resaler/retailer of [redacted] services. No, he said, he was with [redacted], the one and only. As I thought we were only upgrading within our existing service company, I signed off on the changes. The installation process was a nightmare and took 2 days and left us with tinny service that ghosted calls and they tried to blame the issues on our equipment that had been working fine with our existing service. And when I received the bill, I realized we'd been scammed once again into MCI service. I tried to call them immediately and let them know they had signed us up under false pretenses and that I am not an authorized agent of the company to sign a contract with a new company. I was told by billing they would process my request to drop the service and we could go back to [redacted]. They didn't. We had to call a technician friend with the local [redacted] office to get their assistance to switch our service back and we were told they were seeing a number of unhappy customers that ended up in the same situation as us. Our service was switched back in May and yet we continue to receive bills for IT services. We never switched internet service, only phone service. I have no confidence calling their office based on my previous experiences that they will do anything to rectify this situation without third party involvement. Their agent misrepresented them at the sale and their paperwork I signed doesn't say anything about them being [redacted] Business or MCI d/b/a or I would have immediately stopped all proceedings as 1. we did NOT want to switch from [redacted] service and 2. I am NOT authorized to sign a contract with a new service company.

Product_Or_Service: phone service (not cell phone)

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want them to void the "contract" and remove the existing false charges on our account. And in the future, any of their sales representatives should represent their company accurately.

Business

Response:

I spoke with [redacted] and according to the complaint she been trying to cancel account [redacted], she states the service never work, nor did she have the authorization to agree to update the services, and was requesting account cancelled and credited.

I found account [redacted] was cancelled as of August 26, 2014. Once it bills again I will be able to issue any applicable credits that are needed.

I sent her an email and she was satisfied with the resolution. This complaint will be closed however I will follow up with them once another invoice is generated.

If you have any questions please contact me.

Regards

Sandy W[redacted] Business

Agency Relations

###-###-####

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ms. W[redacted] has been very helpful in resolving this issue.

Regards,

Review: Scamming my brother who is on disability. Charging him $81.00 for four phones calls lasting less than ten minutes when he has no long distance, internet, and no caller I.D.. He would not except collect phone calls from someone he does not know. Telecom as claimed to be owned ny [redacted] Company and MCI for over two years now.Desired Settlement: Send the scammers/slammers to jail. They are STEALING from people and service providing companies.

Business

Response:

**.

[redacted],

Review: We cancelled our contract with this company over a year ago as they added new fees whether we made calls or not (Long distance, not cell). We have called them repeatedly to fix the billing as they have continued to charge us call fees after our cancel, but every person (in India) we speak with promises to make changes, waive fees since we cancelled, but every bill is unchanged and has additional costs. The bill they mail to our address has no customer service email address or a website we can go to for any help, the only contact is the ###-###-#### and they never fix what they say they will.

Our bill is at $58.62 now, not a huge deal but there is something really creepy about this company. The last agent I spoke to in Sept. I agreed to pay half just to get rid of them, but they are still sending a bill for the full amount. (I didn't give them my credit card to charge yet because I didn't trust they would fix things, I was waiting to receive the bill for half the amount their agent agreed to. Once again, no change. Despite reading this company was affiliated with MCI and now [redacted], who all our cell phones are through, this [redacted] company is sheistery.

We have called to complain and have spoken to agents a minimum of 3 times, my husband [redacted] has called also, but I do not have all the previous dates, just the most recent in Sept when I spoke to their agent [redacted]. She advised there is a minimum of $27.38 on our bill after we cancelled last year for fees associated with having an account, so she would refund that. But no refunds occurred.Desired Settlement: I want them to close out this account and stop contacting me.

Business

Response:

**. [redacted],

Review: Services paid to current and services being heldDesired Settlement: A more reasonable way to post payments in a timely manner

Review: Failure to validate debt and continued reporting of account. FDCPA Violation

MCI, Inc. [redacted] Business (Act. #[redacted])

This is regarding an original debt with MCI/ [redacted] Business that was started in October 2005 and closed in January 2007. I closed this account because I switched to a competitors local phone service and closed the account out with a $0 balance. MCI telecommunications will not allow you to close an account with a balance due. I have disputed this debt on multiple occasions with all 3 of the major credit reporting agencies ([redacted]) and every time MCI keep their trade line on my credit files, but does not provide any documentation or validation. Not once have I received any verification or calculation of this debt, and this line has been closed for more than 7 years. They are reporting an unverified balance on my credit files monthly for the last 7 years and has yet to verify this. This false reporting is making it impossible for me to acquire new credit, and is severely hindering my credit scores. This account is scheduled to be removed from my credit files in May of 2015, however due to the utter negligence of this company I want this trade line removed immediately.Desired Settlement: I am requesting that your company takes the following steps: * immediately delete the collection from all Credit Reporting Agencies. Please confirm deletion and send written notice of compliance to either the email or physical address listed above. I understand that your company enjoys a good relationship with the Revdex.com and Consumer Finance Protection Bureau and hope that we can resolve this quickly and amicably to our mutual benefit. I look forward to your quick response.

Business

Response:

Dear [redacted],

MCI records verify that the $474.00 outstanding balance referenced by [redacted] is from MCI account [redacted]. MCI records confirm that account was active between 10/27/05 and 12/22/08 with local and long distance service at [redacted], MI [redacted]. The account initially had services under telephone number ###-###-####, the telephone number changed to ###-###-#### on 2/27/06. MCI deactivated the services via our non-payment process. The long distance service were deactivated 7/10/08, the local service was suspended 12/1/08 and the local service was disconnected 12/23/08. The $474.00 outstanding balance consists of unpaid charge for service fees through 11/30/08.

There was a delay in obtaining the archived records for the account and copies of the invoices still available from the account (4/11/07 through 2/11/09). The invoices all confirm the same mailing address [redacted] provides on his complaint. I called ###-###-#### today and left a message requesting [redacted] call me at ###-###-#### to discuss my research. I will send him a letter with the information as well as copies of the available invoices at his request. Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January 2007 and December 2008, MCI considers the $474.00 outstanding balance to be valid and therefore the credit reporting on the account since 6/3/09 to be warranted.

Sincerely,

Dave A[redacted]

MCI Agency Relations'

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

On July 5, 2014 I opened a complaint with the Revdex.com (ID#[redacted]) against MCI, Inc. regarding unfair and inaccurate debt reporting. My complaint contended that MCI was reporting a negative charge off account on my credit file with all three major credit bureaus ([redacted]) in the amount of $474, account number [redacted]. It was my belief that MCI was incorrectly listing this debt and it should be removed immediately from all credit reporting agencies. The result of this complaint was a phone call from Dave A[redacted] of MCI Agency Relations Department. Mr. A[redacted] contends the following;

Review: It's took almost 3 months to get services and the day after phone was disconnected wrongfully and customer service won't help.

Acct# [redacted] phone issuesDesired Settlement: Phone issues

Business

Response:

Dear [redacted],

Review: I have received two invoices from MCI with the address of this company for over $200 for a phone number that is not mine. The phone number being billed is ###-###-####. That is not my phone number and never has been.No one answers the phone at this company or returns my calls. All of my telephone is through [redacted] and I do not have MCI as a phone carrier. Additionally, the name on the invoice uses an initial that is not mine - but I have seen it before on junk mail.I believe these people are doing billing fraud and I do not intend to pay this bill.Thanks for allowing me to share.[redacted]Desired Settlement: I would like them to stop sending me invoices for this. I suspect they are doing this to other people - when I google their PO Box, I see complaints going back several years for billing fraud.

Business

Response:

Dear [redacted],

Review: Mci, without authorization, took monies that was paid to them and distributed it between the intended bill and another not yet given.

I paid my bill exactly 7 days late.I paid the bill in full. All late fees and also the fee for paying over the phone. I have ever since that date been harrassed with phone calls. Blocked numbers, private numbers, and several different explainations as to why. The last explaination was my money was split (without authorization) to the bill I intended to pay and one I had not even recieved. The phone calls continued and now my services for caller id, long distance, and access Dito my voicemail has been cut off. It is the 16 of September, the day my bill is due. I am not even late! I went to get the pin # from my voicemail that I had just requested so I can pay my bill online and could not. I do not want to deal with their so-called customer service for obvious reasons. I feel I have been harrassed, decieved, and tried to extort money from me that was not due. They have also overcharged me considering I was not late.Fortunatly there are other phone companies that service my area but this has been a horrible experience and I will warn people in every avenue available to me including but not limited to newspaper, tv, internet, and certainly word of mouth. I believe they have used deceptive business practices and have contacted an attorney. And also I forgot to mention I was a mci customer for over 13yrs. More like 18 but if this is the way they now treat their custo km ers I regretDesired Settlement: The settlement I believe I am entitled to is 2 months of my bills returned to me. I do not pay to be treated this way. After the way they have treated a long time customer I really don't expect even an apology from them and expect I will have to let an attorney speak their language to them in a public forum.

Business

Response:

October 21, 2013

RE: Revdex.com (Revdex.com)

File No. [redacted]

Dear [redacted],

This letter is being sent in response to the above referenced complaint you filed with the Revdex.com. Please accept my personal apology for the delayed response to your concern; the complaint was temporarily misplaced in my office. You report that without your authorization, MCI took monies that were paid and distributed the payment between an intended bill and another bill not yet given. You report you paid the bill exactly seven days late, but did pay it in full, including late fees and an additional charge for making the payment by telephone. However MCI harassed you with calls and as of September 16, 2013, the day your bill is due, you could not access some of your services (Caller ID, access to long distance and your Voice mail were not working). You are requesting MCI provide a credit equal to two months of your bills for the manner you have been treated. MCI regrets any frustration this matter has caused you. The following provides information from MCl's research and actions taken to address your concern.

MCI established account [redacted] with local and long distance services for telephone number ###-###-#### on July 16, 2012. The account was installed with the MCI Neighborhood Unlimited calling plan which has a monthly fee of $59.99 and included a New Telephone promotion for a $12.00 credit for the first 12 invoices. On September 17, 2012, you called MCI Customer Service and reported that you were told on the sales call you would receive the $12.00 credit for 12 months and also another $10.00 credit for 12 months. Although MCI had no promotion that included both credits, the MCI representative agreed to apply a second promotion that would apply a $10.00 credit for the next six invoices and they manually applied a $10.00 credit for the August 21, 2012 invoice. On March 28, 2013, you called MCI Customer Service regarding the increased amount of the March 21, 2013 invoice. The MCI representative explained that the promotion for the $10.00 for six invoices ended on the February 21, 2013 invoice. The notes indicate you threatened to cancel the service, so the MCI representative added another promotion providing $25.00 off the following invoice and on the 3rd and 6th invoices. On August 23, 2013, you called MCI Customer Service regarding how to lower your bill or you would switch services. MCI added another promotion providing an additional $20.00 credit on the following invoice and the 3rd and 6th invoices. Review of all invoices to date, confirm all the promotions listed above were applied correctly to the account.

Account [redacted] generated an invoice on July 23,2013 reflecting a $73.11 balance due for the current charges with a payment due date of August 16,2013. The invoice included a reminder that a 1.50% late payment charge will apply to any unpaid balance as of August 20,2013. The account generated another invoice on August 21, 2013 reflecting a balance due of $161.33. The $161.33 consisted of Previous Charges of $73.11, a Late Payment Charge of $1.09 and Current Charges of $87.13. The invoice reflected a Past-Due Charges Due of "upon receipt" and a Current Charges Due on September 16, 2013. On August 23, 2013, a check by phone payment of $77.70 was taken and that payment posted to the account effective August 26, 2013 leaving a balance due of $83.63 ($161.33 minus $77.70 payment). On September 16, 2013, a check by phone payment for $83.63 was taken and that payment posted to the account effective September 17, 2013, leaving a $0.00 balance due. MCI does bill a $3.50 Convenience Fee for payments made by telephone. The fee is applied separate from the payment. Therefore, your bank statement should reflect the following transactions from the payments by phone on August 23, 2013 ($77.70 and $3.50) and on September 16, 2013 ($83.63 and $3.50). The $77.70 payment on August 26, 2013 was applied as follows: $73.11 for charges due from the July 21, 2013 invoice, $1.09 for the Late Payment Charge added on August 20, 2013 and the remaining $3.50 was applied toward the $87.13 current charges on the August 21, 2013 invoice, leaving a $83.63 balance on the account which was paid in full effective September 17,2013.

MCI deactivated the local service for telephone number ###-###-#### on September 17, 2013 per line loss notification received from [redacted]. MCI deactivated the long distance services and the entire account on September 24, 2013 per additional notification from [redacted] that MCI was also removed as the assigned long distance carrier when the local service was removed from MCI. Although the line loss notification from [redacted] indicated September 17, 2013 as the effective date, the last usage on MCl's record occurred on September 16, 2013. The fact you were unable to dial long distance or "00" to access your Voice Mail and the Caller ID feature was not working on September 16, 2013 most likely was related to the order that changed the service from MCI to [redacted] as MCI has no record of restricting the long distance access to our network or removing the Caller ID feature.

In summary, MCI applied the payment of $77.70 on August 26, 2013 toward charges on the account at the time the payment posted with the extra $3.50 being applied to the charges from the August 21, 2013 invoice which is a standard practice for most companies. The collection calls placed by MCI were only done during periods when the account reflected a past due balance. MCI has no record of restricting the long distance access of removing the Caller ID feature while the service for ###-###-#### was with MCI. MCl's research does not indicate any actions by MCI warrant the two month's compensation you requested. Account [redacted] generated a final invoice on September 21, 2013 reflecting a $28.61 with a payment due date of October 17,2013. I requested a courtesy 30-day hold on collection calls today to allow time for you to receive this letter with MCl's response to your concerns. Please call me at ###-###-#### should you have any questions regarding the information provided in this letter.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The information contained in the response was incorrect and incomplete. I have bills, bank statements, confirmation numbers, and also phone records proving statements made and facts stated are untrue and incomplete. I recieved harassing phone calls and had services cut with accounts current and paid in full. I will make copies of my paperwork and send them along with my written statement to the Revdex.com office within my 10 days. Also would like guidance as to what information should be blacked out as these will be my financial statements as well as phone records and bills. I appreciate your help with this matter and await your answer to my query as to my personal papers.

Regards,

Business

Response:

**. [redacted],

Attached is MCI's response letter to [redacted]'s rebuttal information. I also called ###-###-#### and left a message prior to sending the letter as I thought I would be able to address the payment application easier via telephone.

Sincerely,

MCI Agency Relations

###-###-####

November 8, 2013

RE: Revdex.com (Revdex.com)

File Number [redacted]

Dear [redacted],

This letter provides MCl's response to the additional information you provided to the Revdex.com regarding MCI account [redacted]. You rejected MCl's previous response letter dated October 21, 2013 stating the information provided was inaccurate.

The new information references your previous MCI account [redacted]. I was able to verify that account was active with service for telephone number ###-###-#### between February 17, 2003 and April 16, 2012. Unfortunately, the information available from that account is limited, but I was able to confirm that MCI deactivated that account per line loss notification indicating the local and long distance services for telephone number ###-###-#### were removed from MCI and not due to non-payment actions. The account has no outstanding balance. Your rebuttal letter references the promotions that I referred to in my previous letter. The only reason I included the promotion information was due to the promotion credits were reflected on the monthly invoices for which I was providing detailed information.

In regards to your most recent MCI account [redacted], the information previously provided regarding the account deactivation remains the same. MCI has no record of restricting any of the services (local or long distance) for telephone number ###-###-####. However, I was able to get more detailed information regarding the $77.70 "check by phone" payment you provided on August 23, 2013, which posted to the MCI account on August 26, 2013. When a customer with an integrated account (both local and long distance services) pays a past due balance by check (via mail or by phone), MCI will apply the payment to the past due and current local charges first. Any remaining payment will be applied to the long distance past due charges, then the current long distance charges. This cash application process is designed to help protect the customer's dial tone service. So your $77.70 payment was "split" with $43.19 being applied toward the past due local charges from the July 21, 2013 invoice and the remaining $34.51 being applied toward the current local charges from the August 21, 2013 invoice. Therefore, the account had $29.92 unpaid from the $73.11 charges from July 21, 2013 invoice which resulted in MCI collection actions. MCI has record of 9 automated collection calls placed to telephone number ###-###-#### between August 21 and September 11, 2013.

While MCI regrets the confusion the payment application process caused, the process is in place to help protect the dial tone service by ensuring any payments received are applied toward the local charges first. The process is only applicable for cash payments on accounts that have both local and long distance services and only affects cash (money order/check) payments received on accounts with both past due and current balances as was the case after August 21, 2013 on your account. Review of the available payment information on account [redacted] (9/24/12 to 9/17/13) verified that the only payment affected by this process was the $77.70 payment posted August 26,2013.

Account [redacted] generated an invoice dated October 21, 2013 reflecting a $29.09 balance due. The balance consisted of $28.61 Previous Charges from the September 21, 2013 invoice, a $.42 Late Payment Fee and $.06 for current charges related to taxes applicable to the late payment fee. In the interest of resolving this concern, I have applied 100% credit today to clear the account balance to $0.00.

If I may be of additional assistance, you may reach me directly by calling ###-###-#### Monday through Friday between 8:00AM and 4:30PM Central Time.

Sincerely,

Review: Closed my MCI account in May of 2012. On 1/8/13 my bank mistakenly sent MCI a payment of $375. There was no outstanding balance on the closed account. I discovered the error on or about January 15, 2013 and immediately called MCI. They acknowledged they had received the payment. I was told the money would be returned to me within 10-14 days. It has not been received. Called today, 2/14/13, and spoke to [redacted], MCI Employee #[redacted]. No action had been taken and the return of my funds has not been processed. No reason given. Again, I was told I should have it in 10-14 days but I do not believe them. I have no idea why MCI became my Long Distance Carrier to begin with. It was a surprise when I began receiving bills from them in 2006. But I accepted it as one of those telecommunications random assignment actions. I feel they are trying to keep my money hoping I will give up eventually. It is $375, well over my average bill of $27 so it is amazing that they made no attempt to return it without my contacting them. It is a lot of money to me. They have not kept their word to return it to me, so it appears I will have to keep after them since they are not to be trusted. Please help.Desired Settlement: I want my money back. But I think someone should look into MCI's practices.

Business

Response:

The attached response was mailed to the complainant.

Sincerely,

MCI Agency Relations

Review: Billed for services already provided under my long distance carrier,[redacted].

Received a bill from Telecom Usa, invoice number [redacted] for collect calls to my home phone in the amount of $53.68.. I called my long distance carrier, [redacted], they said those calls are covered under my unlimited long distance that I have already paid. I also called [redacted], who Telecom Usa says they are with, and they stated that this company IS NOT with them and they did not bill me for this serice. I went on line and checked out this company and it say they are a scam. I do not owe this money according to the phone company I have, do to the fact I have unlimited long distance and already pay a monthly fee.Desired Settlement: cancellation of this bill, due to the fact, I already pay for collect calls through my long distance carrier, [redacted].

Business

Response:

Dear [redacted],

Review: We have been consistently harassed by MCI Group. They call and state they are trying to collect a overdraft debt and when we ask for written information on the account, they never send it. They continue to call my wife and I and we have asked them to stop calling if they cannot provide proof. We have called the alleged bank "[redacted]" whom the claim is with and they stated that they never had an account with either of our information on it. They also stated that they received several complaints from this company calling to collect debts that are not owed.Desired Settlement: Remove our information from there system.

Business

Response: