MCI, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not agree that the calls were considered valid, however, since the charges have been removed, this is probably the best available outcome.

[redacted] attn Revdex.com Please redirect this to [redacted]  (This is a ** Business account)[redacted]

May 14, 2014
Dear [redacted], This letter is
in response to the complaint you filed with the Revdex.com
regarding account [redacted].In your
complaint you state you moved your service to Verizon [redacted] in September
2013 and you have been trying to cancel...

your Verizon Business account ever since
then.  However, you are still being
billed. Research has opened numerous tickets however; no one has gotten back to
you. You are requesting the account be cancelled and the balance cleared.   In researching
your account, the account notes reflect you did contact us numerous times
regarding your account.  Your contact
should have explained the cancelation process:   Verizon Business requires a written
notification to cancel all accounts, and it takes at least 30 days for the
cancellation to be completed.  No other
carrier can cancel your account only you the customer can. Your telephone
numbers were cancelled on November 13, 2013. Yet there was still an active T-1 circuit
on the account, Circuits are not port to other carriers, nor do they cancel
with the telephone numbers do. Only the carrier can cancel them with your permission.  Once all services have been cancelled then
the account shell is cancelled and that was done on March 14, 2014.  In addition, I found your contract was fully
cancelled on April 10, 2014.  Billing is not
stopped until everything has been cancelled, and then any applicable credits
can be applied. You were given credits numerous times for the underutilization
fees. On April 14, 2014, a credit totaling $885.07 posted to your account to clear
the account balance; furthermore, it left a credit balance.  I have requested the credit balance be
cleared and your account will reflect a zero balance. Thank you for
allow me to research your issue.  If you
have any additional questions I can be contacted at ###-###-####.Regards

June
2, 2014
 
[redacted]
[redacted]
[redacted]
[redacted]
 
Reference:
Case Number: MCI account [redacted]
 
Dear
[redacted],
 
This
letter is to confirm the actions taken regarding the complaint filed with the
Revdex.com. According to your complaint, local and long distance
service was switched from MCI to [redacted] on October 17, 2013. Since then
your business has received monthly billing from MCI and [redacted] for the
same phone numbers. You are requesting MCI issue an adjustment of the charges MCI
billed after the transfer of service to [redacted] and cease any further
billing.
 
MCI
records show phone service for telephone numbers ###-###-#### and ###-###-####
are active on MCI account [redacted]. MCI continued to carry local calls up to
April 23, 2014 for both telephone numbers. MCI did not receive a local line
loss notification from [redacted] for these numbers at any time. After
further review, [redacted] did send notification to MCI on October 8, 2013,
that MCI was the preselected carrier of interlata, intralata, and international
service for telephone numbers ###-###-#### and ###-###-####.  As a result, account [redacted] was established.
On December 9, 2013 at your request the long distance account was cancelled and
the lines were blocked. Please note this account was not associated with the
local billing account [redacted].
 
I
spoke to you on May 30, 2014, regarding this complaint. I explained while MCI
continued to provide local service to the local lines; ###-###-#### and
###-###-####, the MCI charges billed were correct. Since the local calls stop
on April 23, 2014, I can only surmise [redacted] made a correction to their
records and began providing full service to [redacted] at that time. I agreed to
issue an adjustment for charges from April 23, 2014 to present and deactivate
account [redacted]. I suggested [redacted] provide a copy of my findings to [redacted]
[redacted] if or when he requests adjustment for monthly fees billed when MCI was
providing his business local service.
 
If
I may be of further assistance, please contact me at ###-###-####, extension
[redacted].
 
Sincerely,
 
 
[redacted]
MCI
Agency Relations
 
cc:
Revdex.com

April
7, 2015
Dear
[redacted]:This is in response to a
complaint you filed with the Revdex.com regarding a dispute with
MCI.  You indicate MCI billed for some
charges on your January 2015 invoice that were not billed in December
2014.  You called in to ask...

about them.  You also canceled your account and continued
to be billed afterwards. MCI records indicate you contacted MCI Customer Service about your
Minimum Usage Fee.  A Minimum Usage Fee
is a fee assessed when your monthly usage falls short of a minimum
requirement.  For example, if your
Minimum Usage Fee is $9.99 and you bill $5.00 in long distance usage, you will
be billed $4.99 for the Minimum Usage Fee that month, to bring the amount up to
$9.99. Your December 11, 2014 invoice billed $0.45 for a partial Minimum Usage
Fee.  Your long distance and local toll
usage totaled $9.54.  The January 11,
2015 invoice billed $5.16 in usage and $4.83 for the partial Minimum Usage Fee.MCI records indicate you requested to cancel your account on
January 19, 2015.  The representative was
attempting to give you the information you would need to get switched away, but
you disconnected the call prior to that being completed.  MCI records indicate local toll calls
continued to be billed over the MCI network after January 19, 2015.  While MCI can cancel your billing account, we
do not have the ability to switch you to another long distance carrier.  When a customer requests to cancel service, we
inform the customer they need to contact their local telephone company to
switch service away.    I canceled your MCI account [redacted] and placed a toll block on
telephone number ###-###-#### on April 1, 2015, to prevent future calls from
being carried over the MCI network.  This
block will only be in effect for 120 days. 
In order to confirm your long distance carrier on your telephone number,
please dial ###-###-#### from that telephone number.  You should receive an automated message
stating the name of the company providing your long distance service.  In order to confirm your local toll carrier,
please dial 1-(area code)-[redacted] from that telephone number.  If these test numbers do not confirm your
chosen carrier, please contact your local telephone company directly to have
your service switched to your carrier of choice.  Your local telephone company is responsible
for programming your long distance or local toll call carrier of choice.  You will also want to contact that carrier to
ensure they have an active account for you.  As
calls continued to be carried over the MCI network, the charges on this account
are valid and accurate.  No credit is
warranted for this account.  Thank
you for allowing MCI the opportunity to address this matter.  If you have any further questions please
contact me at ###-###-####.Sincerely,Wendy EMCI
Agency Relations

December 28, 2015
Dear [redacted]:This letter is in response to a third complaint filed with the Revdex.com regarding a dispute with MCI.  In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service.  You are requesting a refund for all payments
you made to MCI.While you are more than welcome to continue
with your dispute, MCI has already provided you with the information MCI has
regarding your claim.  MCI’s stance is
that no refund is warranted and that MCI did not misguide you in any way.  This stance has not changed and will continue
to stand.MCI did not send any orders to switch your
long distance service.  MCI account [redacted] was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####.  MCI installed account [redacted] for billing
purposes.  Because MCI did not have a
conversation with you prior to the installation of the account, it’s difficult
to understand how MCI could have misguided you or misrepresented whether or not
long distance was required.  MCI sends
each new customer a Welcome Packet and General Service Agreement with
information regarding the services provided to you by MCI.  MCI does not need written permission for each
customer that signs up.  When MCI installs
an account due to direct customer contact, the customer is sent to an independent
third party verification company to record each sale.  However, your account was installed because
your local telephone company provided information to MCI indicating your line
was connected to MCI for long distance.  MCI records indicate you contacted MCI on
February 11, 2011, requesting a way to avoid paying the Paper Billing Fee.  MCI informed you of our EasyPay with e-Alert option.  On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments. 
You provided MCI your credit card information so the account would be
automatically paid each month with it.  By
you contacting MCI and providing your credit card information for MCI to bill
to, that gives MCI approval to charge your credit card each month.    On November 11, 2015, you called to cancel
the account.  You were informed there
would be a final bill and if service was not switched away from MCI after 120
days, you could receive higher rates and surcharges.  You were then transferred to a cancel voice
response unit that informed you:
By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####.
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal 800 service and additional telephone
numbers. This cancelation will have no effect on the services provided to you
by your local telephone company.
When canceling your MCI account, please
be aware if you've not established service with another carrier, you may receive
higher rates and surcharges on any calls carried by MCI or you may be
without long distance service.
Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan fee. If you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial 1 rates. Sixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone number. The block will expire 120 days from the date your MCI
account is cancelled. If you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges. Press 1 to confirm your authorization to
cancel your MCI billing account To summarize, MCI did not place any orders to
switch your long distance service to MCI. 
MCI did not inform you it was a required service.  You contacted MCI in 2011 to change your
payment option and provided MCI your credit card information.  You contacted MCI to cancel the account on
November 11, 2015 and the account was canceled that day. You were informed to
call your local telephone company to switch the long distance service away from
MCI.  MCI received notification from your
local carrier indicating the service was switched away from MCI on December 9,
2015.  MCI records indicate there was no
error on behalf of MCI; therefore, no refund is warranted. MCI is a [redacted]
company; however, we each support our own rates and services. Thank
you for allowing MCI the opportunity to address your concern.  Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,
Wendy E[redacted]
MCI Agency Relations
###-###-####

Dear [redacted],
MCI records verify that the $474.00 outstanding balance referenced by [redacted] is from MCI account [redacted]. MCI records confirm that account was active between 10/27/05 and 12/22/08 with local and long distance service at [redacted], MI [redacted]. The...

account initially had services under telephone number ###-###-####, the telephone number changed to ###-###-#### on 2/27/06. MCI deactivated the services via our non-payment process. The long distance service were deactivated 7/10/08, the local service was suspended 12/1/08 and the local service was disconnected 12/23/08. The $474.00 outstanding balance consists of unpaid charge for service fees through 11/30/08.
There was a delay in obtaining the archived records for the account and copies of the invoices still available from the account (4/11/07 through 2/11/09). The invoices all confirm the same mailing address [redacted] provides on his complaint. I called ###-###-#### today and left a message requesting [redacted] call me at ###-###-#### to discuss my research. I will send him a letter with the information as well as copies of the available invoices at his request. Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January 2007 and December 2008, MCI considers the $474.00 outstanding balance to be valid and therefore the credit reporting on the account since 6/3/09 to be warranted.
Sincerely,
Dave A[redacted]
MCI Agency Relations'
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have supplied an Identity Theft Affidavit from the Federal Trade Commission  that is notarized and in full compliance. All 3 major credit bureau's are being supplied this report as well. I supplied [redacted] from MCI my address at the time this account is said to have been active, yet I am not being supplied with the address where the service was installed/used. [redacted] told me he cannot disclose that to me. I was asked to supply utility bills (which are none of MCI's business) to verify my address at the time frame, however, I was living with my parents at the time in a condo and no bills were in my name - and besides that; Who would still have access to such bills dating back 6 and 7 years? MCI has ruined my credit for the past 5 years and refuses to pay damages and even lied to [redacted], citing that I never said the item was identity theft, only that the account does not belong to me. Per my phone conversations with MCI I made it very clear this account does not belong to me and is obviously identity theft. In July 2006 while renewing my state ID at the DMV, I was informed someone had obtained a drivers license under my ID number/SSN sometime between 2000 and 2006. I was not allowed to know any further details of who it was or where they lived. I was immediately given a new ID number. This information was shared with MCI because this is when Identity Theft issues first surfaced to me. I also shared the fact that I lived off and on for several years from 2000 to 2006 at a residential hotel in [redacted], CA where identity theft and tax refund identity theft are ramped.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I WAS TOLD MY PHONE NUMBER IMPORTS WITH LIFE LINE PER REPRESENTATIVE. IF I DONT CHANGE PHONE NUMBERS ITS AUTOMATIC. THEN I WAS SENT A NOTICE AFTER THE FACT THAT I WOULD BE CHARGED 5.00 FOR LONG DISTANCE AFTER BEING TOLD IT WAS FREE. I WANT A REFUND ON MY BILL.
Regards,
[redacted]

Dear [redacted],
 
This
letter is in response to the complaint filed with the Revdex.com. According
to **. [redacted]’s  complaint, she was  billed for two directory assistance calls
which she states were not made from her home number. She  further states she was  told by her local telephone carrier these
charges were billed in error and not to pay them. **. [redacted] is requesting  MCI remove the charges.
 
MCI
records show two calls were made to directory assistance-with call completion
on March 3, 2014. I spoke to **. [redacted] today and she indicated she was billed
for the same exact calls by [redacted]. **. [redacted] agreed to send me a copy of
the bill so that I may research this matter further. **. [redacted] has my address
and contact number to reach me.
 
If I
may be of further assistance, please contact me at ###-###-####, extension [redacted].
Sincerely,
[redacted]
MCI
Agency Relations

[redacted],
 
I spoke with [redacted] today.  He returned my call and left a message requesting I call him back at ###-###-####.  We discussed the dates that account [redacted] was active with MCI and I agreed to send the attached letter and copies of the invoices still available from the account (April 11, 2007 through February 11, 2009).  I am sending this directly to you and the e-mail for the Revdex.com as the Revdex.com Website does not allow for any additional information to be sent at this time.
 
Dave A[redacted]
MCI Agency Relations
###-###-####

October 15, 2015
Dear [redacted]:This letter is in response to complaint number [redacted] filed with the Revdex.com. 
In your complaint, you provide an account number
of [redacted] and indicate in May of 2008, you requested MCI service and paid a
$75.00...

deposit.  You indicate you never
received the service and are requesting your $75.00 back.  If an MCI account is canceled prior to six
months of service, the deposit is applied to the final balance and any
remaining credit balance would be refunded. 
MCI records indicate MCI account number [redacted] was installed on July
18, 2006 for telephone number ###-###-####. 
The account was canceled on August 29, 2006.  MCI is only required to retain certain
information in accordance with applicable law. 
Because of the amount of time that has gone by, MCI no longer has all of
the necessary information needed to research your dispute.  Thank
you for allowing MCI the opportunity to address your concern.  Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E.
MCI Agency Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate..
Not to be petty, but I only received one message from Mr.G[redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records  reflect)
In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier. 
Regards,
[redacted]

February 16, 2015
Dear [redacted]:This is in
response to a complaint you filed with the Revdex.com regarding a
dispute with MCI.  Your complaint
indicates MCI billed you after you canceled your long distance service on
November 21, 2014.MCI records...

indicate MCI account [redacted] was canceled on November 21, 2014,
per your request.  You were informed MCI
would cancel your account; however, long distance services needed to be
switched away or you would lose services or receive higher rates and
surcharges.    You were then transferred
to a cancel voice response unit. This recording informs you if you do not
notify your local telephone company to change your long distance carrier, you will continue to be billed at your existing plan rates
through the end of your current billing cycle and then your direct-dial long
distance calls will be billed at MCI’s basic Dial 1 rates. Sixty days after
your account is canceled, you will be blocked from using the MCI network when
calling from your telephone number. The block will expire 120 days from the
date your MCI account is cancelled. If you have not selected a new long
distance carrier by that time, you will be charged higher rates and surcharges.
After that, you press 1 to confirm your authorization to cancel, which you did.
However, long distance calls continued to route over the MCI network through
January 10, 2015.  MCI blocked the line
on January 20, 2015.   Because your
services were not switched away and calls continued to route over the MCI
network, the charges billed on the January 11, 2015 invoice are valid.  Thank you for allowing MCI the opportunity to address this matter.  If you have any further questions please
contact me at ###-###-####.Sincerely,Wendy E[redacted]MCI Agency Relations

Review: I never accepted collect calls

5 charges on 12-22-12

1 charge on 12-23-12Desired Settlement: Charges dropped

Business

Response:

November

18, 2013

Review: After years of no communication (and thinking I no longer had long distance service with them), I received a bill for service. I don't even have a land line phone anymore. Anyway, I called customer service last month, told them that I no longer had long distance with them and would not pay the bill. The customer service rep said he would forward my complaint to another department. This month, I receive another bill for the monthly long distance, along with a late payment charge.Desired Settlement: I would like this charge to be reversed and deactivate my account.

Business

Response:

I f you have any questions please let me know.

Regards [redacted] ###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am still being charged. I know the account has been closed because I called when I received the October statement. And I was told that the charges may be waived by the representative's boss. However, obviously, it has not since I'm getting a late fee tacked on.

Review: On 6-27-14 I called [redacted] and asked that they cancel all my phone lines and fax line. I recieved a billing from MCI and ignored the first billing as I thought [redacted] would cancel the line (###-###-####) as I indicated that I wanted all my lines canceled as of 6-27-14. When I got the next billing I called MCI and asked them why I was getting a bill in [redacted] companies name they indicated that [redacted] transfered this line to them and that [redacted] would need to contact them to cancel the line and that I could not? Since I did not request this service and asked for all lines to be canceled as of 6-27-14 (day I called [redacted]). I feel this is a personal injury and indentity theft as I did not request this service.Desired Settlement: For the MCI coverage to be canceled flat back to the exception date with no charge to myself or [redacted].

Business

Response:

[redacted],

MCI resolved this issue via telephone contact with [redacted] on 9/8/14. MCI applied a credit for $51.75 to clear charges billed under commercial account [redacted] on MCI Direct Remit invoices dated 7/19/14 ($19.56) and 8/19/14 ($32.19). The charges consisted of the Monthly Minimum Usage Fee associated with MCI’s Basic Commercial Dial One accounts plus taxes and surcharges.

MCI established account [redacted] with long distance services for telephone numbers ###-###-#### and ###-###-#### per receipt of an electronic CARE record from the local telephone company indicating that MCI carrier code 222 was assigned to the lines effective 6/30/14 when the local service was established. Test calls place to ###-###-#### and ###-###-#### connect to a recording that you have reached [redacted] Insurance and to enter the five digit extension of the person you are trying to reach.

[redacted] verified she is an [redacted] agent and that they do provide her with telephone services. She had three lines (###-###-####, ###-###-#### and ###-###-####) with [redacted] as the local provider and MCI as the long distance carrier through 6/27/14. She called [redacted] to cancel the service for all three lines and after [redacted] Insurance established VoIP service for her main line ###-###-####. I verified that MCI Enterprise business account [redacted] was deactivated 6/27/14.

In summary, it appears telephone numbers ###-###-#### and ###-###-#### belong to [redacted] Insurance and the changes the company made with [redacted]’s services on 6/27/14 caused a CARE transaction record to be sent to MCI which created account [redacted]. MCI canceled the account and credited the monthly fees billed while it was active to resolve the bills sent directly to [redacted]. She will contact her [redacted] Headquarters and ensure they have correctly established her new VoIP services as well.

Sincerely,

Dave A[redacted]

MCI Agency Relations

###-###-####

Review: We asked MCI (our previous local & long distance telephone carrier) about adding caller ID service to our phone, they said they couldn't do it, so we switched both the local and long distance phone services back to [redacted] on 10-17-2013. According to [redacted] the number is ported back to [redacted] on 10-17-2013. We officially cancelled the service with MCI on December 9, 2013 (confirmation number [redacted] & [redacted]). We were still getting billing statements from MCI for December 2013 to this month. The December 2013 through February 2014 statements were paid by auto-payment through our credit card. According to MCI - March 2014 through May 2014 has a outstanding balance of $348.40. MCI said we they still show our local phone calls go through their system; but when I called [redacted], they said they've been taking care of our local phone service since 10-17-2013. We can't be paying for both [redacted] and MCI at the same time for the same service!Desired Settlement: Need to have to the refund for December 2013 ($113.82), January 2014 ($113.82) and February 2014 ($113.82) and also stop calling us.

Business

Response:

June

2, 2014

Review: I CANCELLED MY PHONE SERVICE IN DECEMBER 2012 THE COMPANY STATED I WOULD NOT OWE ANYTHING . I HAD TO CALL 5 TIMES BECAUSE THEY KEPT SENDING ME BILLS I HAVE ALSO WROTE 2 LETTERS AGAIN THEY HAVE STATED I DIDNT OWE ANYTHING EVERYTHING IS TAKEN CARE OF 2 WEEKS AGO I AGAIN GOT ANOTHER BILL SAYING I NEEDED TO PAY THIS OR THEY WAS SENDING ME TO COLLECTIONS AFTER A HEATED DISCUSION I JUST PAID IT NOW I HAVE RECEIVED ANOTHER BILL FROM A COLLECTION AGENCY . THE BILL WAS PAID CHECK CLEARED AND ON THE [redacted] AUTOMATED SERVICE CONFIRMED IT WAS PAID ON JUNE 25TH I HAVE EXCELLENT CREDIT REPORT OVER 700 ON ALL THREE CREDIT REPORTS I HAVE GOTTEN A RUN AROUND EVERYTIME I HAVE SPOKE TO MCIDesired Settlement: I WANT TO MAKE SURE THIS WILL NOT HURT MY CREDIT SCORE, I WANT THE WORD OUT SO NO ONE ELSE HAS TO GO THROUGH THIS MESS I HAVE HAD OTHER PEOPLE HAVE THE SAME TROUBLE AS I DID I WANT REFUNDED IN FULL

Business

Response:

July 5, 2013