MCI, Inc.

July 13, 2015
[redacted]
[redacted]
Fort Lauderdale, FL [redacted]
Reference: MCI Account [redacted] Dear [redacted],
This letter is in response to the complaint [redacted] filed with the Revdex.com. According to your complaint MCI billed you for a phone number you do not...

own. You state when you contacted MCI you were advised of the monthly minimum and Customer Service stated they would cancel the account; however you received another bill. You request MCI deactivate the account and remove the charges.
MCI records show account [redacted] was installed on November 25, 2003 for intraLATA service on phone number ###-###-#### after MCI received notification from your local telephone carrier MCI was preselected for that service. MCI mailed a letter to you between January 21, 2015 and January 28, 2015 informing you of the fee and to call MCI if you would like to change or cancel your service. Please note MCI did not receive notification from your local telephone provider or you that the phone number was disconnected or the number had been reassigned therefore the account remained active in your name.
On June 2, 2015, you contacted MCI Customer Service concerning the bill and were advised of the monthly fee. MCI Customer Service attempted to assist you but our records show you disconnected the call prior to cancellation of the account. Upon receipt of this complaint, I confirmed ownership of the phone number and deactivated the account [redacted]. The account balance $18.96 was removed and you will not receive any further invoices. I tried to contact you on July 8, 2015 and again on today but I was unable to speak to you directly. If you have any further concerns, please contact me at ###-###-####, extension 2117.
Sincerely,
Brandi S[redacted]
MCI Agency Relations
cc: Revdex.com, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: My long distance and local phone carrier is [redacted]. I have spoken to [redacted] and they have confirmed that this bill is not legal. I have had [redacted] long distance since 2010 and have made many long distance calls and NEVER had a bill from anyone other than [redacted]. Even MCI admitted in their response that long distance was cancelled with them in 2009. I am over 70 years old and feel that I am being taken advantage of. Let me know if I need to retain an attorney to fight this. Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] on behalf of [redacted]

January 9, 2015
Dear [redacted]:This is in
response to a complaint you filed with the Revdex.com regarding a
dispute with MCI.  The complaint number
is [redacted].  You indicate you received a
bill for $7.92 for long distance services from MCI which were not...

authorized
and services where never used. MCI records
indicate you had an account with [redacted] beginning April 23, 1986 for long
distance service in the name of Frank Buol Jr. 
On August 1, 2014, MCI sent a letter informing you that on or after
September 1, 2014 MCI will assume responsibility for all services previously
provided by [redacted].  The letter further indicated if you did not
wish to have MCI, you could select a different carrier.MCI account [redacted] was installed on October 1, 2014 for long
distance service.  I canceled the account
today.  Please contact your local
telephone company to
have your service switched to your carrier of choice.  Your local telephone company is responsible
for programming your long distance or local toll call carrier of choice.  You will also want to contact that carrier to
ensure they have an active account for you. 
If you do not wish to have any long distance carrier, your local
telephone company can assist you with that, as well.  I also placed a toll block on telephone
number ###-###-####, to prevent calls from being carried over the MCI
network.  This block will only be in
effect for 120 days Thank you for allowing MCI the
opportunity to address this matter.  If
you have any further questions please contact me at ###-###-####.Sincerely,Wendy E[redacted]
MCI Agency Relations
###-###-####

Dear David Dennis,
This letter is in response to the complaint filed by [redacted] with the Revdex.com. According to his complaint, he tried to cancel the [redacted] account once his long distance service was switched to a new carrier. [redacted] states they were unable to reach [redacted] to...

cancel the account.
[redacted] records show a notification was sent to [redacted] that interLATA service was switched away in October 2015 from [redacted] but the intraLATA service remained active. The account was cancelled on December 14, 2015 after receipt of this complaint. I spoke to [redacted] today and explained the account is cancelled and the last invoice of $12.91 has been credited. I also explained if there is a final invoice that I will adjust those charges as well. [redacted] agreed these actions resolved the complaint.
If I may be of further assistance, please contact me at ###-###-####, extension [redacted].
Thanks,
Brandi S[redacted]
Agency Relations

April 9, 2014Dear **. [redacted]: This is in response to a complaint you filed with the Revdex.com regarding a dispute with MCI.  You indicate you previously requested a contract showing you were with MCI.   You dispute a bill you received from MCI recently. MCI records indicate you had a previous MCI account, [redacted].  Applicable law only requires carriers to retain a copy of the verification for the installation of an account for two years.  The installation for this account took place more than two years ago.  On February 25, 2009, [redacted] called to cancel the account.  She was informed if the long distance service was not switched away; youwould lose service or receive higher rates and surcharges with additional invoices.  She was informed she needed to contact the local telephone company to switch the service away from MCI.  In order to confirm your long distance carrier on your telephone number, please dial ###-###-#### from your telephone number.  You should receive an automated message stating the company that is providing your long distance service.  If your service is not connected to your chosen carrier, please contact your local telephone company directly to have your service switched to your carrier of choice.  It is your local telephone company who is responsible for directing traffic to your chosen carrier of choice.Just because a customer cancels an MCI account, doesn’t mean the line is switched off of the MCI network.  MCI informs customers to contact the local telephone company to switch away. Your local telephone company is responsible for programming your long distance or local toll call carrier of choice.   MCI records indicate MCI billed you for a direct dialed call made on December 14, 2013.  MCI’s research found that the disputed call was directed to the MCI network as billable traffic for your telephone number.  The bill is valid and no credit will be issued.  MCI sent no orders to switch your long distance service to MCI.  MCI placed a long distance block on your telephone line to prevent future calls from being carried over the MCI network.  Thank you for allowing MCI the opportunity to address this matter.  If you have any further questions please contact me at ###-###-####. Sincerely,

This is in the response to a complaint filed by [redacted] regarding a dispute with MCI.
The complaint indicates MCI continues to bill them after services were canceled.
I contacted [redacted] today. I advised him that MCI bills in arrears. The account was canceled October 28, 2016...

and the billing date is the 25th. Therefore, the November 25, 2015 invoice covered charges from October 25, 2015 to October 28, 2015. I advised him I would credit the charges in full. I further informed him of why MCI sends a letter afterwards. I confirmed services have been switched away. [redacted] agreed with the resolution and information provided.
Thanks,
Wendy E[redacted]
MCI Agency Relations
###-###-####

November 12, 2014
Dear [redacted]:  This letter is in response to the
complaint you filed with the Revdex.com regarding telephone number
###-###-####.  You state your service was
switched without your authorization.   MCI
Communication...

Services, Inc. d/b/a [redacted] Business Services (“[redacted]
Business”) is the entity which has been assigned the [redacted] CIC (Carrier
Identification Code).  WorldCom no longer
exits. [redacted] Business has more than one CIC code, and the [redacted] CIC code is
exclusively used by its wholesale division that provides products and services
for other long distance companies to sell directly to their consumers.  “Reseller” companies utilize the network of
[redacted] Business on the [redacted] CIC. 
However, reseller companies sell their own products and services, set
their own rates and handle their own marketing activities.  On
August 23, 2014 [redacted] Business received an order from one of its resellers
NOS.  To added telephone ###-###-#### to
their resell account for both local toll and state to state long distance.  In addition, this was confirmed by the local
provided on August 27, 2014.  On November
4, 2014 [redacted] Business received a disconnection order from the local carrier
for telephone number ###-###-####, your number is no longer subscribed to the
[redacted] resell network.In
conclusion, your local toll and long distance service was switched to [redacted]
Business because we provide the underlying network for NOS.  [redacted] Business did not solicit the service
from you.  Any questions regarding the
changing of the service needs to be sent to NOS for response. Thank you for allow me to
research your issue.  If you have any
additional questions I can be contacted at ###-###-####.RegardsSandy WAgency Relations

September 26, 2014
Dear [redacted]:This is in
response to complaint number [redacted] you filed with the Revdex.com
regarding a dispute with MCI.  You
indicate MCI charged you an additional $421.85 for fees you did not warrant or
use.  You state MCI has...

refused to
reverse the charges or send you an invoice. I was unable to find any charges associated with telephone
number ###-###-#### or with your name.  I
was also unable to find an alternate telephone number for you.  I called ###-###-####; the contact number
listed on your account, and was told I had the wrong number.  Please contact me at ###-###-#### for assistance with these charges. 
Please be prepared to provide a bill copy, as well.  You can fax a bill copy to my attention at
###-###-####.Thank you for allowing MCI the
opportunity to address this matter.Sincerely,Wendy EMCI Agency Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have tried for the last three days to talk to Wendy E[redacted], MCI Agency Relations . I left a message on her voice mail but no return and I get her voice mail every time I call. I wanted to let her know when I call the 700 number I get a fast busy signal . [redacted] does not route their customers calls out , they handle the traffic with in their company. I would like for this matter to be put to rest.
Regards,
[redacted]

Dear [redacted],

size="3">
This letter is in response to the complaint filed by [redacted] with the Revdex.com. According to his complaint, he was
billed for calls placed by phone number ###-###-#### which does not belong to
him. **. [redacted] is requesting the charges removed.
MCI records show direct dial long distance calls made from
November 8, 2013 to November 20, 2013 from phone number ###-###-####. As MCI
did not have a billing agreement with the local telephone carrier the charges
were billed separately. Every attempt is made to identify the rightful owner of
the phone number. According to the White Pages the number ###-###-#### is
showing to be working at [redacted], TX [redacted], which is the
address of **. [redacted].
Upon receipt of this complaint, I reviewed the customer
service record for the number and find it to be working at a different address
not associated with [redacted], TX [redacted]. I contacted MCI
billing department and provided this information and requested all charges be
removed from **. [redacted]’s name.
On April 22, 2014, I spoke to **. [redacted] concerning this complaint
and my findings. **. [redacted] agreed these actions would resolve his complaint.
Thank you for allowing MCI the opportunity to address this
matter. To be of further assistance please contact me at [redacted],
extension [redacted].
Sincerely,
[redacted]
MCI Agency Relations

April 29, 2014
Dear **. [redacted]:This is in response to a complaint you filed with the Revdex.com regarding a dispute with Telecom*USA.  Your complaint indicates you received a bill from Telecom*USA for $45.00 for a collect call you did not receive. Telecom*USA...

is a subsidiary of MCI, a [redacted] Company.Collect calls are billed based on the carrier the party calling used, not the long distance company the called party has.  The disputed calls were placed using Telecom*USA’s collect service.  In order for Telecom*USA to charge a collect call, two things must happen.  First, someone must initiate a collectcall.  Second, someone must answer the call and accept the charges from either a live or automated operator.  Collect calls are prefaced by a recorded message which states approximately: “Hello, you have a collect call from” {the caller is given three seconds to state his/her name}.  If a recipient chooses not to accept the call, he/she may hang up and not be charged. To be billed for the call, the customer must either say yes or select a number on a touch-tone telephone that corresponds with a yes for approval.   Telecom*USA records indicate two collect calls were accepted at telephone number ###-###-#### on December 8, 2013.  Although Telecom*USA considers the charges valid, as a courtesy, a credit of $22.55 was issued, bringing the balance due down to $22.55. Thank you for allowing MCI the opportunity to address this matter.  If you have any further questions please contact me at ###-###-####.Sincerely,

November 13, 2015
Dear [redacted]:This letter is in response to your rebuttal regarding MCI’s response to
complaint number [redacted] filed with the RevDex.com.  In your complaint, you provide an account number of [redacted] and indicate
in May of 2008, you requested MCI service and paid a $75.00 deposit.  You indicate you never received the service
and are requesting your $75.00 back.  MCI records indicate MCI account
[redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement,
under the Dispute Resolution section, “Any dispute or claim arising out of or in
relation to this Agreement or the services provided by the Company must be
brought within two (2) years or within the period of time provided by an
applicable statute after the date on which the basis for the dispute or claim
first arises.”  MCI is only required to retain
certain information in accordance with applicable law.  What this means is that you had two years to
dispute this claim.  The dispute is well
beyond that timeframe.  Because of the
amount of time that has gone by, MCI no longer has all of the necessary
information needed to research your dispute. 
You have not provided any concrete evidence that you paid a deposit to
MCI for this account.  MCI will not be
sending a refund for account [redacted]. MCI’s decision on this matter is final.  Thank
you for allowing MCI the opportunity to address your concern.  Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,
Wendy E[redacted]
MCI Agency Relations
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On July 5, 2014 I opened a complaint with the Revdex.com (ID#[redacted]) against MCI, Inc. regarding unfair and inaccurate debt reporting.  My complaint contended that MCI was reporting a negative charge off account on my credit file with all three major credit bureaus ([redacted]) in the amount of $474, account number [redacted].  It was my belief that MCI was incorrectly listing this debt and it should be removed immediately from all credit reporting agencies.  The result of this complaint was a phone call from Dave A[redacted] of MCI Agency Relations Department.  Mr. A[redacted] contends the following;
• MCI records confirm that account was active between 10/27/05 and 12/22/08.
• The long distance service were deactivated 7/10/08, the local service was suspended 12/1/08 and the local service was disconnected 12/23/08 via MCI non-payment process
• Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January 2007 and December 2008, MCI considers the $474.00 outstanding balance to be valid and therefore the credit reporting on the account since 6/3/09 to be warranted.
Per my phone conversation with Mr. A[redacted], he indicated that he will mail me the research documentations that he was able to locate, although I appreciate the hard work of Mr. A[redacted] in researching and mailing me these documents I am afraid that I would not receive them in time to respond in the 10 days allotted me.  Mr. A[redacted] did inform me that the invoice for September 2008 showed the account at a zero balance, however there was monthly activity accruing on the line after that time.  After speaking with Mr. A[redacted] I was able to conduct some research of my own and my findings are as follows:
• MCI service was terminated August 17, 2008 due to a change of local and long distance carriers, not MCI no-payment process.
• MCI service was active from 10/27/05 until 8/17/08.
• There was not a remaining balance on this account after service was terminated, due to change of carrier.
In August 2008 I received a direct mailing from [redacted] phone service regarding a package for DSL and phone service that was a great deal.  I called [redacted] and informed them of my intent to switch phone companies.  [redacted] schedule an install date of August 17, 2008.  On the date of installation [redacted] had to come to my home and complete the installation.  My home has one phone line attached to the rear of the home, and on August 17, 2008 that line was connected to [redacted].  I was informed by [redacted] that I am officially a customer of theirs and my home line will no longer be connected to MCI’s network, and that they will handle the communication with the previous carriers, a policy that remains in effect this day as I spoke to Courtnei J[redacted] in customer care regarding this issue on July 21, 2014.  Mr. A[redacted] contends that there were still charges accrued after this date and that MCI service was used in my home.  I do not understand how that assertion can be true since their line was disconnected.  It is impossible for one phone port to a home be connected to two different phone services.  I do agree with Mr. A[redacted] contention that the account with MCI was at a zero balance in September 2008 as that was the last bill that needed to be paid with MCI.
Mr. A[redacted] states “Unless [redacted] can provide documentation of another carrier billing him for telephone service at his present address between January 2007 and December 2008, MCI considers the $474.00 outstanding balance to be valid and therefore the credit reporting on the account since 6/3/09 to be warranted.”  I am attaching the first and last invoices from [redacted] showing the time period that I was with them, which is 8/17/08 until 5/17/09.  I contend that the outstanding balance of $474.00 is incorrect and the charge off should be removed immediately since the charges in question are from a time period in which I clearly was not with MCI, Inc.
I am requesting that your company takes the following steps: * immediately delete the charge off tradeline from all Credit Reporting Bureaus.  Please confirm deletion and send written notice of compliance to either the email or physical address listed above.  I understand that your company enjoys a good relationship with the Revdex.com and Consumer Finance Protection Bureau and hope that we can resolve this quickly and amicably to our mutual benefit.  I look forward to your quick response.
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am personally frustrated with MCI and [redacted] because I feel
that I am getting the run around. Each company is assigning blame to one
another and still no resolution with my issue and case. The fact is clear that
[redacted] the parent company of MCI had a benefit and/or obligation to sell the
service in a manner which was not required to increase the bottom line and
benefit both companies.
In all honesty, I had no clue the companies were consolidated as
one and I was not informed of this before selling a service that was not
require. I feel there is a conflict of interest when they sell a service
without disclosing the interest of each party. It is clear that one company is
simply selling a service to benefit the overall company bottom line.
Since we cannot resolve this issue, I prefer that you address me
original Revdex.com complaints to the Chairman and CEO of the company, so I can
personally discuss this matter with the individual. If you feel I need to
contact him directly please provide their email address and I will kindly
forward my complaints. Thank you in advance for your time and look forward to
your response.
Regards
Regards,
[redacted]

I apologize if we were off concerning the date we contacted MCI about canceling our service. But if our monthly service is approximately $60 a month, why is our bill from Jan 28 through Feb 28 $108.82. If they have on record of us canceling on Feb 28th, that is only one month. That does not justify charging us for $108.82. That is clearly more then one month. It is extremely obvious this large company is charging us for service not received. Charging us $108.82 is unfair and is not accurate. Charge us one month $60 and that would be fair. Thank you for your consideration in this matter. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

This is in response to a complaint filed by [redacted] with the Revdex.com regarding a dispute with MCI. The complaint number is [redacted]. [redacted] indicates she canceled her MCI account February 2014, but she continued to receive bills.
MCI records indicate [redacted]...

contacted MCI requesting to cancel service on February 14, 2014. An order was placed, but due to a processing error, it did not complete until June 3, 2014. This error also caused the account to continue to bill for monthly service fees. In June of 2014, credits were issued; however, the calculations were $1.13 off. MCI records indicate on September 3, 2014 [redacted] contacted MCI and a credit was issued for $1.14; $1.13 in charges, plus a $0.01 late fee. The account is canceled with a $0.00 balance. I contacted [redacted] and left her a message regarding the information found researching this complaint.
Thanks,
Wendy E[redacted]
MCI Agency Relations
###-###-####

Dear Mrs. [redacted]:This is in response to a
complaint you filed with the Revdex.com regarding a
dispute with MCI. You indicate you were billed for a long distance
call by MCI when you used a calling card. MCI records indicate a direct dialed
call was made over...

the MCI network on December 12, 2014.
Records indicate your long distance service was connected to MCI at
that time; however, it has since been switched away. In
order to confirm your long distance carrier of choice, please dial
###-###-#### from your home telephone number. If your service is
not connected to your chosen carrier, please contact your local
telephone company directly to have your service switched to your
carrier of choice. It is your local telephone company who routes
long distance calls to your carrier of choice. Because the call
was made over the MCI network, the charge for it is valid. No credit
will be issued.Thank you for allowing
MCI the opportunity to address this matter. If you have any further
questions please contact me at ###-###-####.Sincerely,Wendy E[redacted]MCI Agency Relationscc. RevDex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]