Mealey's Furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

We have been regularly in contact with the customer in order to assist them in servicing the merchandiseOur District Manager has been attempting to contact the customer, per customer's request, but was unable to reach anyone as of 11/We are committed to working to resolve the customer's issues to the best of our abilities and are confident that these issues will be resolved to the customer's satisfaction within a reasonable time

Our certified [redacted] inspectors when out for inspectionI never said that a [redacted] inspector went out for inspectionLike I mentioned before, the mattress is under warranty and the inspector did not find anything wrong with the mattress

[ [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I am willing to accept offer for full refund to return sofa but since the replacement sofa was delivered by Mealeys furniture to Chicago they would have to pick it up to return back to Mealeys if not I am willing to accept a refund of 50% off of purchase price which was $plus % sales tax which equals $minus 50% equals $370.99Warmly [redacted]

[redacted] , I am aware of your phone call with our store representative, Heather, whereby you indicated that [redacted] company would not cover nail polish in their warrantyThis is true and we do have the signed warranty that indicates thatThere is no recourse with [redacted] on thisIt appears that the phone conversation did not go well and you hung up prior to any indication of facts about the setIf this is incorrect, please let me knowIn either case, as the [redacted] Fabric Protection Plan does not cover this eventuality, we will try, if possible, to see if there is something we can doIf we are unable to do anything, we will refund to you the amount you paid for the [redacted] Fabric Protection Plan on the loveseatIf you can first explain where the stain is located on the loveseat, that would be a good startI know Heather tried to contact you last night but has not heard backAfter we know some of the facts, we can give a definitive answer about whether something can be done to the merchandise or, if you feel you were mis-led as to the [redacted] Fabric protection Program, we will refund the warranty paid for the loveseatRespectfully, Ed D***

We have already provided the customer with a $discountAs our general manager explained to the customer when speaking with them directly on October 4, we cannot provide any further discounts on this particular orderOur GM offered the customer his email address and stated that the customer can contact him on any future purchases for more discountsWe believe that our discounts were more than adequate, especially given that we cancelled and fulfilled a new order (which has since been delivered as of October 4)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[redacted] ,In researching the invoice and related correspondence, I see that the invoice was written and signed for by [redacted] ***Is this correct? If this is the case, I would need correspondence from the purchaser prior to taking any actionIn addition, I see correspondence after the delivery whereby we refunded $for a military discountThe first correspondence regarding the merchandise was in February of At that time, our service manager spoke to a man (not sure who) and the service manager offered to send a technician out to the home if there was concern about the performance of the merchandiseAt that time, she was informed that there is nothing wrong, it was just not comfortableIn addition, it was communicated that there was an attempt to sell the merchandise and that it was not comfortable to lie on but there is nothing wrong with the merchandiseAt this point in time, if [redacted] wants to contact me, I will try to do something for him but will not refund in full for the product and warrantyRespectfully,Ed D***Mealey's Furniture###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Again if I were unhappy with this furniture I would have returned it with the other setI only called back because they didn't credit me the proper amount of money When the service person came out he did fix the one set to my approvalWhen I went over this with the manager at time of said return I told him as muchI just wanted the correct amount of money that was owed to me which Is the amount of And again I just want the dollars that is owed to meThat's it again I have no issue with the furniture Regards, [redacted]

[redacted] ***, My understanding is that our manager Doug has been in contact with youThe piece in question is due in next week and Doug will be personally following up with the orderAs soon as it comes in, we will contact you to schedule deliveryIf you are not completely satisfied with the new merchandise, we will still take back for a full refund Sincerely, Ed D***

Ed,I will accept your offer of a $gift card and wait to the rest of my furniture to arrive as I did receive of the pieces I ordered (not without a great deal of effort on my part).I have spoken with some other Mealey's customers and they experienced similar problems It will take quite a long time for Mealey's to get back the reputation it once had and I wish you luck with the take over by the new company.Remember to be supportive of your employees as it seems they are taking the weight of change-over fall out Regards, [redacted] ***

Prior to receiving this message, I had already set up to have my furniture exchanged The furniture required deliveries that day because they delivery company brought the one piece of furniture Again, another hours of my life that I had to waste due to another mistake made by Mealey's The first delivery was fine and I accepted the coffee table When I was examining the table, I came across dented mark The first one I came across, ok fine, but then I came across another one Both of them were on the corners of the table and the second one I could literally put my nail and some of my finger inside of a hole I understand that tables have stress marks but I have literally seen different sofa tables and coffee tables, and minus this one, none of them had stress marks that caused holes in the wood It was explained to me that they are stress marks and I was going to be refunded money for a piece of furniture since I refuse to accept a piece of furniture that in my opinion is damaged This is NOT an acceptable solution to the issue You should not blame a customer and make them feel bad because they do not want damaged furniture I did not damage the furniture nor did I examine the furniture before it left the warehouse I would like a sofa table that does not have holes in it and starches on top of it I do not think that is much to ask Should you refuse to provide that, I want you to come and pick up the coffee table because I will not be paying for a coffee table when I don't have the matching sofa table Also, should you make this decision, I would like my delivery charge refunded because I will now have to look for a new sofa table and coffee table, pay for shipping and pay for the warranty When I purchased my furniture, I was under the assumption that I was getting the furniture for my house and would only have to pay one delivery fee and one warranty fee Due to the way that your company has treated me and handled all the situations that have went through and there were plenty of them, I am going to have to pay another company to deliver a sofa table and coffee table After all the stress and wasted time your company has caused me (including me having to wait around for delivers for what should have been one delivery), the very lease you could do is refund me my delivery fee after you pick up the coffee table I would also like to make known that my experience with Mealey's has been nothing but problems, stress and honestly the worst experience I have ever had with a company A company should never blame or make a customer feel guilty because they do not want damaged furniture I should not be held accountable for something that I did not do, cause or have any control over Mealey's delivering me damaged furniture is nothing I have control over and telling me that I have no choice but to accept it or I don't get my furniture is appalling that a store would treat a customer like this Your company has delivered wrong furniture, damaged furniture, damaged my wall, and attempted to exchange the wrong furniture, which happened on May 6, I want to make clear again that I am NOT satisfied with the this situation has been resolved up to this report and I expect that my monthly fee will be adjusted since I am being refunded for the sofa table, coffee table and delivery fee should you choose not to do the right thing and provide me with an undamaged sofa table Complaint: [redacted] I am rejecting this response because:Regards, [redacted] ***

We would like to apologize to the customer for their dissatisfaction with our serviceWe sincerely appreciate the customer's feedback and will use it moving forward to locate areas of needed improvementIn addition to that, we are pleased to note that the customer's dresser was delivered on 9/ We thank the customer for their time and patience

We have arranged to pick up the merchandise on Monday 7/25/and refund in full to the finance company, [redacted] will, in turn, refund to the customerI hope the resolve is satisfactory.Ed D***Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Mealey's conveniently kept pushing me off to use the fact that the furniture has been with me so longHad this been addressed properly and returned calls made back to me as promised when I reached out to them several times weeks prior to my complaint with the Revdex.com; time wouldn’t be of the essenceThey used this as a crutch to further an excuse of not helping me, or listening to my complaint at handAttached I have enclosed a copy of my billing receiptHad I not paid this furniture off right away when placing the order, I am sure they would be listening to me and correcting the problem at handThey procrastinated on their endI not only had to return calls because they would not commit and call me back when instructing me a given time but leave work early and go out of my way twice to drive to their store so I would get answers and the issue addressedI have two very expensive chairs that were sold to meAs you can see on the invoice it shows two recliners boughtIt states it right there in black and white “recliner.” This is not what I gotI have two chairs that recline only to a lounge positionWhen I try to recline on both chairs; they force me forwardThey will not recline or stay in recline position what so ever This is not what I spent my money onIf a product is advertised as one thing and you receive something other than that than this is fraudulentDuring my visit to the store to address this issue my salesperson told me that yes he takes partial blame and responsibility as to what has happenedHis answer was he could sell me two other chairs at a substantially discounted priceAre you kidding me? I have two thousand vested in these chairs that don’t perform as advertised and he wants to sell me two more chairsThis is highway robberyThe chairs are here and are non- functioning as advertisedI would love to show you how they forcefully throw you forward when trying to reclineWould love someone from the Revdex.com to come to my home to see my complaint at handAs a consumer; I should receive what I properly paid forAn item to do what it is supposed to and function to 100% satisfaction upon arrival[redacted]

The mattress was picked up and a $fee was agreed upon therefore the credits were applied as such: $applied to the order for chairs (invoice # [redacted] ) and $refunded to [redacted] ***The money was refunded on 10/23/and this completes all transactionsWe are not privy to a customer's account, nor should we be, but this is what we did on our end and it clears all credits and payments due Ed D***

[redacted] ,I apologize for the issues with your chairsSince they are out of the warranty period, we will not be able to send the chairs back to the manufacturerBecause you are so displeased with them, however, I would like to make the following offer based on verification of the price you paid for the setOur records indicate that the piece set (table and chairs) were purchased for $and that the additional chairs were $eachThis totals to $Since you have indicated that the price paid was $1500, I wanted to make sure we were talking about the same purchaseIf, in fact, you can verify the prices I have on record, I would be happy to refund $per chair to your accountWe will not need the chairs back since we have no recourse with the manufacturerI am hoping that this would enable you to purchase replacement chairs of your choosing with a refund of 88.5% of your purchase price for the chairsIf this is acceptable, I will arrange for a refund to your credit cardRespectfully, Ed D [redacted] Mealey's Furniture

I apologize for the inconvenience this has caused youWe will gladly take the set back for a refundI will have the store contact you to arrange a date for the pick up of the bedroom set Respectfully, Ed D [redacted] Mealey's Furniture

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is poor, but am ending the dispute due to growing weary in dealing with MealeysThe offer will be accepted in order to move forward and waste no more of my valuable time Regards, Regards [redacted]