Mealey's Furniture

Ed,I will accept your offer of a $gift card and wait to the rest of my furniture to arrive as I did receive of the pieces I ordered (not without a great deal of effort on my part).I have spoken with some other Mealey's customers and they experienced similar problems It will take quite a long time for Mealey's to get back the reputation it once had and I wish you luck with the take over by the new company.Remember to be supportive of your employees as it seems they are taking the weight of change-over fall out
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our certified *** inspectors when out for inspectionI never said that a *** inspector went out for inspectionLike I mentioned before, the mattress is under warranty and the inspector did not find anything wrong with the mattress

We've cancelled the invoice and ordered a new set of furnitureWe're awaiting the arrival of that furniture so that we can exchange it with the set the customer currently has

In April 2015, my husband and I purchased around $14,worth of furnitureAnd then in mid 20016, we purchased an additional $3,We purchased warranties on everythingAfter not even one year, our couch slowly grew holes in the covering, so we called for replacementsMealeys processed the request, and after three months, we had new productsWe then asked if we could purchase additional coverings for our couch, in the event that this happen again; I called on six different occasions and I stopped into the store twice (dates ranging from October 2016-December 2016), and they still have not provided me with answersAfter exactly one year of purchasing the furniture, one of our dining room chairs literally split in halfI took the chair to Mealeys to get a replacement (November 2016), and they have yet to find me a replacement or do anything about thisI have contacted the manager on seven different occasions, and he has danced around the issue without giving me an answerHe keeps saying that he is unsure of what they can doNote, again, I have warranties on everythingI asked for a refund, and he denied me thisI am still without a 6th chair, which has been a major inconvenience, especially with the holidaysOur entertainment center was warped in the middle, and the drawers would not open and closeThey replaced thisFinally, we purchased my son and daughter's bed and mattress there with a mattress cover and a warrantyMy son's bed mattress protector has leaked on five occasions (My son is 3)I contacted the mattress cover company to have the mattress replaced, and they no longer have that service that was intact when we purchased everythingIt is also important to note that Mealeys dropped the company and started using a different mattress protection company, which indicates that they must have known about the poor quality; however, Mealeys will not cover any cost of a replacement mattressI have called the store well over times, and I have stopped into the store at least times to voice these complaints and also to fix these issues, but the communication at the store is terribleOn two separate occasions I was told that a manager would return my call, and that never happenedWell-built furniture should last longer than one year - end of storyAnd if a product breaks, this should be fixed, especially since we have warrantiesThe product and service of this company is fraudulent

*** ***,
My understanding is that there is a service technician scheduled to visit your home on 3/12/I will not have the results of the report until 3/16/I will be in touch after the report is filed to see if your concerns can be resolvedRespectfully,
Ed D***
Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Today is Saturday February 11, 2017. I have received the remaining items from my furniture that was ordered on October 22, 2016. This took just under four months to be delivered. Mealeys was bought out by *** Furniture this past fall An article is attached. They have lied to me continuously these past few months It is now Saturday February 11, 2017. I have just received the final items that I ordered on Saturday October 22, 2016. Mealeys was bought out by *** Furniture this past fall. Mealeys has lied to me continuously for months. I will never purchase another product from this company. Now you can close out my compliant. By the way, they lied to you to http://w***
Regards,
*** ***

*** ***,I am sorry that the relationship has deteriorated to this point but, sadly, it hasFor that reason, I will not send more merchandise out to your home but will continue to offer a refund in full if we can schedule a date to remove the merchandise from your home.Some points for clarification:The upholsterer, *** ***, has been a sub-contractor for Mealey's for over years so we do, in fact, know who these people are and he is not a "stranger". We sub-contract with several technicians who own their own businesses and we feel an independent opinion from one of these persons, who stake their reputation of their own business on each visit, is importantI am sorry you do not agreeHe contacted you from the road when he discovered he could not make the appointmentAgain, I apologize that this does not meet your expectations and/or requirementsAs for the parts, they are not "cheap offline' parts but standard, stocked partsIn addition, Mealey's is not the manufacturer of the product as stated in the responseAs for the refund of the money, the refund would not go to a credit card and we would have absolutely no access to the moneyIt is not a refund to "their own credit card" as statedThe refund would go to *** *** who would, in turn, refund you for any paid portion of your accountWe are not privy to your financial status with them nor should we be.In light of some of your other assertions such as "he would have fixed my furniture with God only knows what junk he ordered" and "the last place I would want to purchase furniture from would be Mealey's", I am at a loss to understand your refusal of a pickup and full refund for the merchandise.At the risk of repeating, I am sorry we are at this place but we areI will not, however, send more merchandise to your home as prolonging the relationship would not appear to be in either of our best interests.Respectfully,Ed D***

My understanding is that there was some mis-communication of the issues listed but that our store manager at the Devon location has been in contact and the situation should be resolved by the end of this week.Respectfully,Ed D***Mealey's Furniture

The customer's invoice has been cancelledWe will issue a refundWe apologize for the sales error

We would like to sincerely apologize to the customer for the damages sustained during the delivery processAs we have relayed to the customer, we have an insurance company that handles such incidents and they have authorized an amount to be paid in order to have the damages repaired. With
regards to the final piece that has not yet been delivered, I will inquiry about this further and seek to find a satisfactory resolution.We would like to thank the customer for their time and continued patienceWe are confident these matters will be resolved in a satisfactory way

*** ***,Since this arrived after we spoke on the phone, I was not sure if it was sent prior to our conversation and delayed or if it was sent after our conversationAs you have chosen to communicate via the Revdex.com, I will review the series of events, what we spoke about during our conversation, and
also your latest phone message.The set was delivered on 1/10/Our first indication of an issue was 6/29/At that time, a technician was scheduled to be at your home on 7/22/but had a family emergency and cancelled the appointmentI am sorry for that and understand that it is an inconvenience to wait for someone who cancels an appointmentWe spoke on Thursday 7/23/and I laid out options: 1) reschedule the technician and if you are not fully satisfied with his work, we will take the set back for refund of all but the original delivery charge ($89) and the warranty ($177.10); 2) pick up the set without having the tech visit and refund as outlined in option You indicated you would call me back and decide.The voice mail message that I received from you after our conversation yesterday indicates that you do not want the technician out to your home again, that you want the set replaced, and that you are "disgusted" with the service receivedI apologize that this has not worked out and that your experience has not met your expectations. Since you do not want the technician out, I will again offer option for a pickup of the set with a refund made to the finance company, *** ***They will then return to you any paid portionI will not, however, replace the merchandiseThere is a warranty in place but that does not simply call for replacement of the set but, rather, service to the setIf you do not want this option then we will continue to stand behind the product and take it back for a refundYour email to us and our conversation both indicate your frustration and anger with us so I assume this would be a reasonable and fair resolve to the issue whereby we could both put the relationship behind us. Respectfully,Ed D***

First and foremost, let me apologize for the issues you have experiencedI am reviewing the order now and expect to be able to finalize everything within the next few daysUnfortunately, we had a merging of two computer systems and the past 4-weeks have been very difficult as much of the data
did not transfer properlyThis has caused both mis-information or no information at allAfter the final delivery is complete, I will work on some type of credit to your account for the inconvenience.Respectfully,Ed D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I have documentation from Mealey's that states, "If Mealey's is unable to repair your furniture due to the unavailability of parts FROM THE MANUFACTURER, they will replace the furniture within the warranty periodIf the same furniture is not available they will allow for a reselection of the furniture and replace..." (See attached document)My parts were not ordered from the manufacturer, nor was there ever any attempt for these "parts" to be ordered through themInstead, they were ordered by some stranger that does not even work for Mealey'sThis, being the reason why I rejected the first resolution I received from the president of Mealey'sI don't know who these people are that Mealey's sends to your home, and I am pretty sure that they don't know eitherIn a professional business, I should have received a phone call from the claims department to inform me that the tech had a, "family matter, not family emergency," just to clarify what I was told when I spoke to the tech that day, and he was not going to make the scheduled appointmentThen they should have rescheduled the appointment with a different tech and for AS SOON AS POSSIBLEInstead, I was left hanging when I received the phone call from the tech without any assistance or direction as to what I needed to doAt this point it has been over weeks of waiting to get this resolved. Why were these "parts" not ordered through the manufacturer? I have a feeling that the "parts" are nonexistent and whatever this upholstery technician ordered was something cheap offline somewhere and Mealey's is not taking ownership for what they advertise in their extended warranty in replacing my furniture. Why would I want a refund for my furniture? The president's email sounds like he wants to work with me to resolve this, however, this furniture was financedThe finance company, Wellsfargo, would be refundedAs Mealey's advertises right on their website, the refund would go back onto the credit card I used for payment. This credit card being the credit card I received from MEALEY'S for financing the furnitureI would be left with on this credit card to spend at Mealey'sThis is not a resolution to the issueThis is why I am rejecting the second option offered to me as wellThe last place I want to purchase furniture from would be Mealey's and am not accepting a refund to their own credit cardThis does not help me. I want the furniture replaced for no fees and that's thatIf Mealey's tells me they can order the "parts" then I want proof that it is actually from Mealey's since they are the manufacturer. I am a paying customer to this businessI have also paid for an extended warranty that promises me a replacement if there are no parts available THROUGH THE MANUFACTURERWhere is the fairness in all of this? If this technician would have showed up the other day, I would have been oblivious to how this business is operatingHe would have "fixed" my furniture with god only knows what junk he orderedI feel as though I have been scammed and would really appreciate a replacement of my stuffThis way, there is no worries (for at least a year and half) of the furniture breaking again, no claims I need to report and no drama I need to deal with from this company. I would appreciate the reconsideration of the options offered to me in resolving this.
Regards,
*** ***

We apologize for the issues the customer is havingThe accidental damage warranty is a separate company that only covers accidental damages such as cuts, stains or scratches caused by the customerFor more information about the scope of the coverage, the customer should contact the warranty
company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The GM of this Warminster location has contacted me and told me there is no way I will ever get my money back for the sofaI was told they would need to continue to try to fix the sofa and if that is not possible I would get a credit to the store to re select a new sofaI refuse to purchase anymore furniture from this company and want my money back
Regards,
*** ***

My understanding is that there was some mis-communication of the issues listed but that our store manager at the Devon location has been in contact and the situation should be resolved by the end of this weekRespectfully,
Ed D***
Mealey's
Furniture

Ed, Even though I don't agree with your business antics, or the way you advertise information, I will accept a FULL refund as stated in your last message on here. A full refund being, the sofa, love seat and the over-sized chairand I do think you should refund me for the warranty which served me no purpose. As you advertise that as well, "you pay your customers for the warranty if there is no claim filed"m or is this a advertisement as well? I understand I filed a claim, however, you taking my furniture away and leaving us with nothing is not an appropriate way to fix this or an answer to my claim.I will accept a pick up as soon as possibleYou have my contact number to reach meTrust me, I don't want a relationship with you or your stores ever again. ***