Mealey's Furniture

*** ***,
My understanding is that there is a service technician scheduled to visit your home on 3/12/I will not have the results of the report until 3/16/I will be in touch after the report is filed to see if your concerns can be resolvedRespectfully,
Ed
D***Mealey's Furniture

We're unsure about what the customer is requesting hereBased on numerous internal notes, we see that the customer has been calling and being increasingly abusive to our staff (of which, we have documented and noted in great detail)We believe this stems from the belief the customer has that he
purchased four but only received three rugsUpon looking over his invoice, the customer has only purchased three rugs (and was subsequently charged for only three rugs)The customer received exactly what he paid forIf the customer does not trust this, then we suggest the customer hire a lawyer and speak with us only through that avenueOtherwise, we consider this matter closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Two of my chairs were delivered with chips in the finish on the legsFor these I am accepting of a technician simply doing what is necessary to fix the finishA third chair was very damaged on the back sideIt had dents in the wood on the back and the wood toward the bottom was torn upI refused delivery on this chair because it certainly did not meet my expectations for a $chairThe leaf of my table is also damaged with a piece of the wood completely split offI waited four months for this delivery just for it to be damaged and I continue to not be able to host my family and friends for the holidays as initially planned. The delivery men also broke my front door and scratched and chipped my wood flooring, causing me additional inconvenience to have them repaired. You state you have had issues with your system for the last 4-weeks, however my table and chairs were due to be delivered weeks ago (at the latest)Therefore I do not feel that is a valid excuse for the delay I experiencedThis is also not the only order I have placed with your company that has been delivered damagedAs mentioned in my initial complaint, my bedroom furniture was also damaged as was my initial TV console with fireplaceI am still waiting for a nightstand which I ordered on labor day and have been told I will not receive this until the end of JanuaryIn total I have spent over $6,dollars on furniture from your company and a $credit for the degree of delay and number of damaged products I have received is not acceptable. Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I have documentation from Mealey's that states, "If Mealey's is unable to repair your furniture due to the unavailability of parts FROM THE MANUFACTURER, they will replace the furniture within the warranty periodIf the same furniture is not available they will allow for a reselection of the furniture and replace..." (See attached document)
My parts were not ordered from the manufacturer, nor was there ever any attempt for these "parts" to be ordered through themInstead, they were ordered by some stranger that does not even work for Mealey'sThis, being the reason why I rejected the first resolution I received from the president of Mealey'sI don't know who these people are that Mealey's sends to your home, and I am pretty sure that they don't know eitherIn a professional business, I should have received a phone call from the claims department to inform me that the tech had a, "family matter, not family emergency," just to clarify what I was told when I spoke to the tech that day, and he was not going to make the scheduled appointmentThen they should have rescheduled the appointment with a different tech and for AS SOON AS POSSIBLEInstead, I was left hanging when I received the phone call from the tech without any assistance or direction as to what I needed to doAt this point it has been over weeks of waiting to get this resolved.
Why were these "parts" not ordered through the manufacturer? I have a feeling that the "parts" are nonexistent and whatever this upholstery technician ordered was something cheap offline somewhere and Mealey's is not taking ownership for what they advertise in their extended warranty in replacing my furniture.
Why would I want a refund for my furniture? The president's email sounds like he wants to work with me to resolve this, however, this furniture was financedThe finance company, Wellsfargo, would be refundedAs Mealey's advertises right on their website, the refund would go back onto the credit card I used for payment. This credit card being the credit card I received from MEALEY'S for financing the furnitureI would be left with on this credit card to spend at Mealey'sThis is not a resolution to the issueThis is why I am rejecting the second option offered to me as wellThe last place I want to purchase furniture from would be Mealey's and am not accepting a refund to their own credit cardThis does not help me.
I want the furniture replaced for no fees and that's thatIf Mealey's tells me they can order the "parts" then I want proof that it is actually from Mealey's since they are the manufacturer.
I am a paying customer to this businessI have also paid for an extended warranty that promises me a replacement if there are no parts available THROUGH THE MANUFACTURERWhere is the fairness in all of this?
If this technician would have showed up the other day, I would have been oblivious to how this business is operatingHe would have "fixed" my furniture with god only knows what junk he orderedI feel as though I have been scammed and would really appreciate a replacement of my stuffThis way, there is no worries (for at least a year and half) of the furniture breaking again, no claims I need to report and no drama I need to deal with from this company.
I would appreciate the reconsideration of the options offered to me in resolving this.
Regards,
*** ***

*** ***,
My understanding is that our manager Doug has been in contact with youThe piece in question is due in next week and Doug will be personally following up with the orderAs soon as it comes in, we will contact you to schedule deliveryIf you are not completely satisfied with the new merchandise, we will still take back for a full refund
Sincerely,
Ed D***

It seems clear that there is some type of confusion or mis-communication regarding the account and if we were in any way responsible, I apologize for the confusionI have researched this matter however and cannot find any evidence of a double billI have attached the invoices that were
financed thru *** *** and also the application to *** *** from *** *** if this helps clear up any confusionIt appears to me that the application is signed by *** *** so I am at a loss to explain the confusion or the accusation of the application being forged as per his email to our service departmentIn addition, I have spoken to a representative from *** ***, *** *** ***, who sees no double bill on the accountPlease understand that I cannot be given access to *** *** account, only to verify what we processed thru *** ***, so if there is other activity that does not involve Mealey's Furniture, I would not (and should not) know about thisThe phone number and reference number for *** *** are: Phone ###-###-#### Ref# *** he will verify what I am outlining hereIt should be noted that one of the pieces of furniture on inv# *** was cancelled thus reducing the total to $which I verified with *** ***Repectfully,Ed D***Mealey's Furniture

I apologize for the inconvenience this has caused youWe will gladly take the set back for a refundI will have the store contact you to arrange a date for the pick up of the bedroom set. Respectfully,Ed D***Mealey's Furniture

*** is currently scheduled for delivery for the remaining items on 2/11/We look forward to completing the delivery with no further issues or delaysWe will address compensation after delivery for the delay from our manufacture

We have cancelled the customer's invoiceWe hope this has been a satisfactory resolution

*** ***,I apologize for the delay in the merchandise arrivingWe have been working all morning to try to get an update from the manufacturerUnfortunately, since this set is being produced for you in an alternate color of the way we have it shown in the store and the way we stock the
merchandise, we cannot get it faster than the amount of time the manufacturer takes to produce itRest assured that this is not our intentionThere really is no benefit to us to take an order and quote a time that is different than what the vendor originally told usObviously, we are the ones who will answer to you and not the manufacturerIt will definitely not ship before the week of 7/since the manufacturer is closing the plant for a week after July Since you are stuck with no merchandise, I can offer to provide you with a loaner sofa and loveseat (or sectional) to use until your set arrivesPlease let me know if you would like to explore this option but the set will not arrive in the time frame you require due to it being ordered in a fabric color different than our display.Respectfully,Ed D***President, Mealey's Furniture

We would like to apologize to the customer for their dissatisfaction with our serviceWe sincerely appreciate the customer's feedback and will use it moving forward to locate areas of needed improvementIn addition to that, we are pleased to note that the customer's dresser was delivered on 9/
We thank the customer for their time and patience

My understanding is that our delivery team went to the home on 7/3/and that the issue is resolvedIf this is not the case, I will contact the manager to investigate further Ed D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Not sure if I'm not reading the response correctly but to me it didn't respond to my complaint I moved to Pennsylvania about years ago and purchased several pieces of furniture from Mealey's I go to Mealey's often since I am still looking for several odds and ends Each time I stop and look at the sleeper sofa I would like to purchase for my spare bedroom It has always been for sale and the ticket indicates the price to be a little over $2, That's a little high for my budget for a spare room When I received emails and heard commercials about the buy one room and get one room event I thought, now I can buy that piece Spend a little over $2,get the piece I want and a few other pieces free I called the store, asked questions and was assured I understood the sale right Basically, Mealey's was matching what you spent As I've said prior, I was in sales, I have a true appreciation for creative advertising and I honestly did not expect to get $2,additional in free furniture I knew there had to be some kind of catch, but I figured I would be getting the sofa I was for $2,and at least some other piece free Again my main complaint is when I arrived to the store the sleeper sofa that I had seen many many times before price at a little over $2,was not a little over $5, They more than doubled the price for the sale Deceptive does not say enoughand Mealey's response to my letter about clearly marked MSRP tags and "straight forward" is an insult I plan to continue writing letters, I will send complaints to consumer affairs, community councilman, tv shows that run segments about scams, etc They should not be allowed to do this! And I think the more people know the true value of the Mealey's sale the better

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I apologize for the issues you have had to deal with during the sale processWe experienced a pretty severe loss of data in a computer conversion and for many weeks had little or no information about product and incoming orders. At this point, I believe we are delivering the mattress and box
spring on 12/and we have ordered a new dresser to exchange for the one in your home. When those deliveries are completed, I would be happy to send a $gift card to you for the patience you have shown during this experience.Again, I sincerely apologize for the issues- I know there was much disinformation due to the data transfer issues. Ed D***Mealey's Furniture

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to be refunded the amount that I paid for the warranty
Regards,
*** ***

*** ***,
We have not been involved other than giving you the phone number for the warranty company that insures the merchandise so am somewhat confused by your reference of stealing your moneyIf you are unhappy with their answer and would like the warranty dollars refunded
to you, I will do thatIf you would like one of our independent outside service technicians to perform a one time call to your home, we will do thatThe warranty, however, clearly states what is covered and what is not coveredPlease let me know how you would like to proceedRespectfully,
Ed D***
Mealey's Furniture

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted our management; management will contact the customer again in order to discuss the issues they're having with the furniture

I'm afraid I wasn't able to locate the customers informationWas it purchase under a different name or phone number?Thank you